Service Desk Analyst


Company:	NHS Jobs
Salary:	£39,959 - £48,117
Hours:	Full-time
Location:	Nottingham, NG2 4LA
Job type:	Contract
Posting date:	3 Aug 2026
Closing date:	17 Aug 2026

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Summary

Please refer to the attached job description and person specification documents for full details about this role. When completing your application, ensure you clearly demonstrate how your experience and skills align with the criteria outlined for this position. We recognise that generative AI tools can be helpful in supporting applicants during the recruitment process, particularly for tasks such as proofreading, structuring, or refining written responses. However, we encourage candidates to use AI responsibly and sparingly. Applications should reflect your authentic voice, personal experiences, and genuine qualifications. Over reliance on AI-generated content can result in generic or inaccurate submissions that fail to meet the criteria or convey your individuality. Misrepresentation of skills, knowledge, or experience, including through AI-generated content, may lead to the rejection of your application, withdrawal of your offer, or your dismissal if you do start with us. If you choose to use AI, please ensure it enhances rather than replaces your own input, and be transparent about its use where appropriate. False and insincere examples go against our values of integrity and transparency. Important information We are unable to offer employment under any sponsorship arrangement as we do not hold a sponsorship licence. Applications requiring sponsorship will not be considered. Applications that do not clearly demonstrate how the essential criteria outlined in the person specification are met will not be shortlisted. Only the information provided in the application form will be considered. CVs will not be reviewed. We do not accept applications via recruitment agencies or other third parties. The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications. Our fixed term roles are also open to applicants who wish to apply on a secondment basis.Applicants who fit this category are advised to speak with their line manager before applying and visit their organisations Secondments Policy. Organisational structure and directorate overview The HRA is made up of five directorates: Approvals, Chief Executive, Digital, Policy and Partnerships and Resources. This role sits within HRA Digital. The digital directorate is responsible for developing, delivering and supporting complex solutions within the HRAs portfolio of UK-wide information systems for health and care research. This includes a major programme to build new systems, and to achieve the successful migration and eventual closure of current systems. The directorate owns, develops, and delivers the HRAs digital strategy in line with government digital and functional standards. The HRA Digital team is a collaborative, supportive team consisting of HRA employees, secondees, contractors and vendors.

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