Assistant Patient Administrator - Outpatient Receptionist


Company:	NHS Jobs
Salary:	£30,142
Hours:	Full-time
Location:	Isleworth, TW7 6AF
Job type:	Permanent
Posting date:	31 Jul 2026
Closing date:	12 Aug 2026

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Summary

Reception: Provide a customer focused reception service for all patients and visitors attending the area dealing with all patients or visitors in an efficient, polite and courteous manner dealing with all patients queries where possible and directing them accordingly Ensure the reception areas are always mannedInteract with patients and relatives in a sensitive and empathetic manner Process all follow up appointments as patients leave the department in line guidelines, escalating any capacity concerns. Record appointments agreed in community settings on the system within 24 working hours Assist patients to locate their relatives who are current inpatients Assist patients to use the electronic check in service updating demographics where necessary This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and his/her manager.All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure you must seek clarification from a more senior member of staff.

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