Lead Medical Secretary
| Company: | NHS Jobs |
|---|---|
| Salary: | £14.85 |
| Hours: | Full-time |
| Location: | London, SW9 6AF |
| Job type: | Contract |
| Posting date: | 31 Jul 2026 |
| Closing date: | 21 Aug 2026 |
Summary
The Lead Medical Secretary will provide a comprehensive, high-quality medical secretarial service while leading and supporting the Medical Secretary team. The post holder will ensure referrals, clinical correspondence and medical records are processed accurately, efficiently and in line with NHS standards, contributing to the smooth running of the practice. Main duties include: Lead, supervise and support the Medical Secretary team. Allocate workloads and monitor performance, turnaround times and service standards. Manage incoming and outgoing clinical correspondence. Process routine, urgent, Two Week Wait (2WW), community, tertiary and private referrals. Monitor and manage NHS e-Referral Service (e-RS) worklists, including rejected, returned and deferred referrals. Process Advice & Guidance requests where appropriate. Liaise with hospitals, community providers and booking teams regarding referral queries. Monitor GP2GP transfers and resolve failed electronic record transfers. Process patient registrations, deductions and movement of electronic medical records. Process Subject Access Requests (SARs), Access to Health Records requests and third-party medical reports. Ensure medical records are prepared and disclosed in accordance with GDPR, NHS Records Management standards and practice policies. Manage EMIS workflow tasks and action clinician instructions. Maintain accurate coding, scanning and document management standards using EMIS Web and Docman. Escalate urgent clinical information appropriately. Produce audits and performance reports to support service improvement. Develop and review standard operating procedures (SOPs). Support CQC compliance and quality improvement initiatives. Provide reception and administrative cover when required to support the wider practice team. This is an excellent opportunity for an experienced NHS GP Medical Secretary looking to progress into a leadership role within a busy GP training practice.