Operations Manager


Company:	NHS Jobs
Salary:	£19.50 - £22
Hours:	Full-time
Location:	Stratford-upon-avon, CV37 6PP
Job type:	Permanent
Posting date:	31 Jul 2026
Closing date:	16 Aug 2026

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Summary

Key ResponsibilitiesOperational Management Support the day-to-day operational management of the practice. Develop and implement systems and processes that improve efficiency and patient experience. Monitor operational performance and recommend improvements where required. Support business continuity and risk management planning. Quality and Compliance Lead the practice's CQC compliance programme, ensuring continuous readiness for inspection. Develop, coordinate and monitor clinical and non-clinical audits. Maintain policies, procedures and governance documentation. Support the management of significant events, complaints, and quality improvement initiatives. Digital and Information Systems Lead digital transformation projects across the practice. Optimise the use of EMIS Web and other clinical systems to improve patient care and operational efficiency. Work with external providers to implement new technologies and digital solutions. Ensure compliance with information governance and data protection requirements. Service Development Identify opportunities to improve services and patient access. Support the implementation of new NHS initiatives and contractual requirements. Lead projects that improve operational performance and patient outcomes. Research Coordinate the practice's participation in research studies. Liaise with research networks and external organisations. Ensure studies are delivered in accordance with governance requirements. Communications and Engagement Manage the practice website and digital communications. Oversee patient communications, social media, and marketing activities. Support patient engagement initiatives and promote practice services. Leadership Work collaboratively with the Practice Manager and Assistant Practice Manager as part of the Senior Management Team. Provide leadership and support to staff involved in operational projects. Foster a culture of continuous improvement, teamwork, and accountability. Deputise for the Practice Manager where appropriate. Financial and Performance Support Assist with monitoring contracts, enhanced services and operational performance. Support the preparation of reports for Partners and the Senior Management Team. Use data and performance metrics to inform decision-making and service improvements. Person SpecificationEssential Educated to degree level or equivalent experience. Significant operational management experience within primary care, healthcare, or a similar regulated environment. Excellent organisational, communication and leadership skills. Experience of project management and service improvement. Knowledge of CQC standards, governance and quality assurance. Experience using clinical systems, preferably EMIS Web. Strong analytical and problem-solving skills. Ability to prioritise competing demands and work under pressure. Desirable Management qualification or equivalent. Experience of NHS contracts and primary care performance frameworks. Knowledge of research governance. Experience in digital transformation and change management. Experience managing websites, communications or social media. Values The successful candidate will demonstrate professionalism, integrity, compassion and a commitment to delivering high-quality patient care. They will be collaborative, innovative and motivated to support the ongoing development of Rother House Medical Centre as an outstanding GP practice.

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