Help Desk Administrator
| Company: | Sodexo Ltd |
|---|---|
| Salary: | £36,000 - £36,000 |
| Hours: | Full-time |
| Location: | Cork, SW1A 1AA |
| Job type: | Permanent |
| Posting date: | 31 Jul 2026 |
| Closing date: | 29 Aug 2026 |
Summary
Job Description
Helpdesk Administrator
Location:MTU, Cork
Salary:€36,000
Contract Type:Permanent, Full-time
About the Role
We’re looking for a proactive and professional
Helpdesk Administrator to join our Administration team. You’ll be the first point of contact for facilities management requests, supporting both our on-site teams and clients. This is a key role where excellent communication, organisation, and customer service skills are essential.
What You’ll Do
- Act as the first point of contact for facilities helpdesk queries.
- Log, update, and close requests on our helpdesk system (CMMS).
- Liaise with on-site FM, caretakers, and cleaning staff to ensure swift resolution of issues.
- Manage work orders in line with contractual KPIs and SLAs.
- Analyse reports and ensure requests are progressed on time.
- Support monthly reporting, invoicing, payroll, and accounts administration.
- Raise purchase orders and process supplier queries.
- Assist with audits, meetings, and contract administration.
- Provide general office and admin support as required.
What We’re Looking For
- Strong administration and customer service experience.
- Proficient in Microsoft Office (Excel – advanced, Word, Outlook).
- Previous experience in a similar helpdesk or office administration role.
- Excellent communication skills and strong attention to detail.
- Ability to prioritise, make decisions, and work well under pressure.
- Confident in bookkeeping, accounts processing, and reporting.
- A self-motivated, enthusiastic, and professional approach.
Why Join Us?
- Be part of a supportive and collaborative administration team.
- Varied role with opportunities to learn and develop new skills.
- A chance to play an important role in delivering high-quality facilities management services.