Customer Service Advisor


Company:	Talk Staff Group Ltd
Salary:	£28,500 - £28,500
Hours:	Full-time
Location:	DE56 1AX
Working pattern:	On-site
Job type:	Permanent
Posting date:	30 Jul 2026
Closing date:	29 Aug 2026

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Summary

Do you have a passion for providing outstanding customer service, building relationships and providing technical advice to customers and engineers? Looking for a business who offer a great working environment, excellent training and long term development for all?

To be considered for the role, you’ll require the following essentials:

• Proven experience of providing excellent customer service

• Natural problem solving abilities

• Excellent communication skills both written and verbal

• Previous Customer Service experience is essential

• Can learn and apply technical concepts

• Good working knowledge of CRMs

Within this position, you’ll also be:

• The main focus will be to deal with a range of engineer enquiries via telephone and email

• Ensuing a high-quality service is always a key focus, providing 1st time resolution

• Understanding customers situation and being able to deal with the situation effectively and in a timely manner

• Ensure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met

Additional Information:

• £28,500 per annum plus Over time and bonus

• Shifts between 8am and 6pm and will include 1 in 4 Saturdays

• 25 days holiday plus banks

• Excellent Pension

• Long term opportunity to develop

• Health benefits

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.

See our website for more details and jobs available -

http://www.talkstaff.co.uk/jobs

01773 828 326

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