Housing Support worker - Stoke


Company:	Nacro
Salary:	£26,807
Hours:	Full-time
Location:	Stoke, ST1 1BS
Working pattern:	On-site
Job type:	Temporary
Posting date:	30 Jul 2026
Closing date:	29 Aug 2026

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Summary

Housing Support Worker – Nacro (Stoke & Stafford) | Summary

Salary

£26,807 per year plus £1,000 unsociable hours allowance.

Progression to £27,477 within the first year, subject to performance and criteria.

Contract

Full-time (37.5 hours per week).

Fixed-term until 12 July 2027.

Location

Based in Stoke, covering Stoke and Stafford (West Midlands).

Regular travel required.

Essential Requirements

Full UK driving licence.

Access to your own vehicle with business insurance.

Enhanced DBS and HMPPS checks.

No visa sponsorship available.

Working Pattern

Rotating shifts between:

Monday–Friday: 08:00–22:00

Saturday: 09:00–17:00

About the Role

This position supports the Community Accommodation with Support (CAS-2) programme, helping people leaving prison or on bail/home detention curfew to secure accommodation, build independence, and reduce reoffending.

Key Responsibilities

Assess support needs and create support/safety plans.

Help service users with housing applications, benefits, rent payments, and tenancy management.

Ensure accommodation meets required standards and address maintenance issues.

Work with probation services, courts, housing providers, and other agencies.

Support service users in developing life skills and moving into independent living.

Manage safeguarding concerns, tenancy risks, and anti-social behaviour.

Maintain accurate records and comply with organisational policies.

Ideal Candidate

Experience in housing support, support work, or a related field.

Experience working with vulnerable adults and people with complex needs.

Knowledge of tenancy sustainment, welfare benefits, safeguarding, and professional boundaries.

Strong communication, organisation, record-keeping, and IT skills.

Able to work independently and as part of a multi-agency team.

Resilient, emotionally intelligent, and skilled at problem-solving.

What Nacro Is Looking For

Someone who enjoys working directly with people and supporting positive change.

Strong organisational and decision-making abilities.

A collaborative team player who can balance service user needs with organisational objectives.

Overall: This is a frontline housing support role focused on helping ex-offenders and vulnerable adults secure accommodation, maintain tenancies, and successfully reintegrate into the community. It combines case management, tenancy support, safeguarding, and partnership working.

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