Supported Housing Officer


Company:	Nacro
Salary:	£31,982
Hours:	Full-time
Working pattern:	Remote
Job type:	Permanent
Posting date:	23 Jul 2026
Closing date:	22 Aug 2026

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Summary

Salary: £31,982 Per Annum

Contract: Full Time –Permanent

Working Hours: 37.5 Hours Per Week

Location: London

Covering: This is a remote role – Covering Nationally

DBS requirement: Enhanced DBS check

Working Hours: 37.5 Hours Per Week.

This role offers a starting salary within Nacro’s pay structure of £31,982 Per Annum- Entry with expected progression to £32,782 Per Annum Established within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro’s pay framework provides transparent progression points and supports ongoing professional development and career growth

We are Nacro, we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.

We see your future, whatever the past.

As a Supported Housing Officer, you will work within the Performance and Housing Management Team and be responsible for providing a comprehensive housing management and estate services for our Supported Housing.

You will be the main lead for housing management in your patch and will support vulnerable residents, in order to do this, you will need to work closely with area teams.

This is a new role in Nacro and an exciting opportunity for staff, with experience of managing income recovery, neighbour nuisance/conflict and estate management particularly within supported housing, who want to provide an excellent service to customers.

Key Responsibilities:

Lead and deliver a comprehensive housing management service for supported housing properties

Act as the main housing management lead for your patch, working collaboratively with area teams

Manage rent accounts, including arrears, former tenant arrears and credits

Take proactive action on rent arrears in line with income collection and debt management policies

Work closely with Housing Benefit teams to ensure correct payments are in place

Support residents with payment arrangements, money management and understanding their charges

Liaise with internal colleagues and external stakeholders, including local authorities and partners

Legal Duties

Prepare and issue notices, witness statements and court documentation

Represent Nacro at court when required

Manage income recovery from start to end of the legal process

Support legal action to end tenancies where appropriate, ensuring all evidence is in place

Work with support teams to gather documentation and guide staff through legal requirements

Liaise with leasing, property and operational teams when properties are being handed back or recovered

Tenancy Support

Ensure tenancy and licence conditions are clearly understood and consistently enforced

Provide advice on tenancy creation, changes, succession, abandonment and tenancy endings

Support teams with correct tenancy sign-up processes, including digital documentation

Provide guidance on tenancy breaches and appropriate interventions

Support prevention and early intervention for low-level anti-social behaviour

Work closely with ASB and Legal Advisors on more complex cases

Deliver training and induction support to new staff on housing management responsibilities

Estate Management & Property Standards

Support teams to meet property standards and compliance requirements

Provide training and guidance on repairs reporting, health and safety checks and documentation

Identify property condition issues during visits and escalate where required

Liaise with Property Services on repairs, surveys and compliance concerns

Support teams during Exempt Accommodation reviews or local authority inspections

Assist with service charge understanding, recovery and estate-related services

About you:

Experience in housing management within social or supported housing

Strong working knowledge of Housing Law and tenancy enforcement

Good understanding of Welfare Benefits, particularly Housing Benefit and Exempt Accommodation

Proven ability to maximise income and minimise arrears

Confident communicator with experience in multi-agency and partnership working

Willingness to travel across a wide geographical area (vehicle preferred

Essential Skills & Qualities:

Strong interest in engaging with people, adapting communication styles, and making informed decisions.

Ability to work professionally whilst balancing service user needs and Nacro’s wider mission.

Excellent organisational skills, with the ability to manage multiple priorities.

Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.

Click here to view the Role Profile

Click here to view the Candidate pack

Nacro is fair and inclusive employer

At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially. For advice, contact our confidential Criminal Record Support Service on 0300 123 1999 or helpline@nacro.org.uk.

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