Customer Services Advisor


Company:	Metropolitan Thames Valley Housing
Salary:	£29,025 - £30,553
Hours:	Part-time
Location:	UK, Europe, NG9 1LA
Job type:	Permanent
Posting date:	30 Jul 2026
Closing date:	28 Aug 2026

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Summary

This Role: Senior Customer Service Advisor known internally as a "Senior Property Services Advisor"

Fixed Term Positions 12-month period based on a 37.5hr week

Salary Range: £29,025 - £30,553 - Dependent upon experience

Location: Beeston, NG9 1LA - Free parking *subject to availability*

The office location is a 10 min walk from Beeston Train Station

Join Our Team and Shape Your Future!

Are you looking for an exciting new role where you thrive on offering an outstanding service to customers? We are searching for enthusiastic, driven individuals to join our Customer Contact team.

Why Work With Us?

Inspiring Work Environment: Be part of a collaborative and innovative culture where every day brings new challenges and opportunities.

Career Progression: We are committed to helping you grow – through ongoing training, and mentorship.

Competitive Benefits: Enjoy a comprehensive benefits package, generous holiday allowance, and health & wellbeing support.

Meaningful Impact: Your contributions will make a real difference to our customers and our community.

You will receive full, comprehensive training to set you up for success.

About the Role

In this role, you will support customers with property repair queries across various channels, resolving issues efficiently with professionalism and technical expertise. The work is varied and fast-paced, making adaptability essential in the property repairs and maintenance environment.

Coverage across core business hours is essential for this role and you will need to be available to work between 8am and 6pm, Monday to Friday, on a rotating shift basis based within the main office in Beeston. Once you are fully trained, you will have the flexibility to work remotely when based on a 10am–6pm shift.

Who We’re Looking For

Motivated self-starters with a passion for learning and a can-do attitude

Team players who thrive in a supportive, fast-paced environment

Excellent communicators with an innovative approach to problem solving

Previous experience is valued but not essential – we are looking for the right mindset and enthusiasm!

Ready to Apply?

If you are ready to take the next step in your career, we’d love to hear from you! Please complete our application form, attach your CV and a brief cover letter explaining why you would be a great fit for our team. We look forward to

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