Complaint Coordinator


Company:	Metropolitan Thames Valley Housing
Salary:	£29,025 - £30,553
Hours:	Full-time
Location:	UK, Europe, NG9 1LA
Job type:	Contract
Posting date:	29 Jul 2026
Closing date:	27 Aug 2026

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Summary

Complaint Coordinator - 12 Month Fixed Term Contract

Location: Beeston, Nottingham, NG9 1LA

Salary: £29,025 - £30,553- Hybrid Working based on a 37.5hr week

Free on-site parking subject to avaliablity

At Metropolitan Thames Valley Housing, we have an amazing opportunity for a passionate and customer-service focused Complaint Coordinator to join our Complaints Team based in Beeston, Nottingham.

As a Complaint Coordinator you will be responsible for investigating and coordinating responses for Stage 1, and with further experience, Stage 2 complaints. This requires independent inquiry and collaboration with teams across the business to achieve fair and successful resolutions for our customers. You will play a key role in guiding and influencing constructive change within the organisation by identifying process faults and possible improvements to the customer journey.

This is a unique opportunity for someone with drive, empathy, and excellent communication skills to make a positive impact on the lives and satisfaction of our residents, while building strong relationships with senior executives and managers across MTVH.

We’re looking for someone who will…

Be able to work on a hybrid basis, working 2-3 days per week from home and the rest from our Beeston office.

Possess prior knowledge and experience in resolving customer disputes.

Demonstrate exceptional organisation and time management, adhering to set timeframes for responses.

Negotiate and persuade effectively to achieve a desired outcome.

Advocate for our customers and show empathy towards their frustrations and needs.

Apply best judgement to each individual situation and have an objective and pragmatic approach to problem-solving.

Deliver clear and comprehensive communication, across verbal and written platforms, at all times.

Interview Diary Date: To be confirmed

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