Customer Service Manager


Company:	Acorn Stairlifts UK
Salary:	£37,500 - £39,500
Hours:	Full-time
Location:	Millennium Buisiness Park, BD20 6RB
Working pattern:	On-site
Job type:	Permanent
Posting date:	27 Jul 2026
Closing date:	26 Aug 2026

Apply for this job

Summary

We are currently looking for a Customer Service Manager to lead our UK Customer Service Department based at our Headquarters in Steeton (West Yorkshire, UK).

The purpose of this role is to lead, develop and motivate a high-performing customer service team that consistently delivers exceptional customer satisfaction, achieves key operational objectives, drives continuous improvement and supports Acorn Stairlifts' commitment to improving lives through outstanding products and service

Type of Contract: Full Time, Permanent

Starting Salary: £37,500 - £39,500

Working Hours: Monday to Friday - 40 hours

Benefits of working at Acorn:

Induction and training programme

Investors in People award

Healthcare and pension provisions

Free on-site parking

Excellent transport links to Leeds, Bradford, and Skipton

Cycle to work scheme

Company Events

On site Canteen (Subsidised food)

Gym Membership discounts

Health & wellbeing programme

Key responsibilities include:

Deliver a consistently excellent customer experience across all service channels.

Ensure customer enquiries, complaints and service requests are resolved efficiently and professionally

Promote a customer-first culture that supports Acorn's reputation for quality and service

Monitor customer feedback and implement improvement plans

Establish clear performance expectations, hold teams accountable for delivering agreed service levels and customer satisfaction

Create a highly engaged and motivated working environment, and support a positive team culture.

Lead, coach and develop Team Leaders and Customer Service Coordinators

Conduct regular one-to-ones, performance reviews and development discussions

Recognise and reward outstanding performance

Ensure compliance with company policies, processes and quality standards

Identify opportunities to improve processes, systems and customer outcomes

Support the implementation of new technologies and service initiatives

Share best practice across the wider business

Must be able to display the Acorn Values

OUR VALUES

Quality of the products we make and sell and the service we provide

Unity Working together as one team

Integrity Acting responsibly and honestly to deliver on our promises

Caring About our customers, each other and the wider community

Ambition Taking Pride in all we do and striving to improve

We Recognise Your Efforts

Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.

Recommend a Friend: Earn up to £100 if your referral joins Acorn.

Please, apply now if you want to be considered for this role.

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.

Apply for this job