First Line Support Assistant


Company:	ACO Technologies plc.
Salary:	Not specified
Hours:	Full-time
Location:	Bedfordshire , SG17 5TE
Working pattern:	On-site
Job type:	Permanent
Posting date:	26 Jul 2026
Closing date:	25 Aug 2026

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Summary

We are looking for a First Line Support Assistant to join our IT Team and support colleagues across ACO with day-to-day technology requests. This role will be an important first point of contact for basic IT support, helping users with common hardware, software, connectivity and access issues, while ensuring requests are logged, progressed and resolved in a helpful and professional way.

The role will involve:

- Building and preparing workstations and notebooks

- Setting up user profiles

- Supporting basic Service Desk tickets, & maintaining IT asset records

- Helping to order and organise equipment requested by end users

- Supporting the wider IT team with general administration, including raising purchase orders and CAPEX requests for new equipment, keeping IT areas and stockrooms organised, and ensuring equipment is recorded and managed accurately

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