Part Time Customer Services


Company:	Hays Specialist Recruitment
Salary:	£16.18 - £16.18
Hours:	Full-time
Location:	Thetford, IP33 1BE
Working pattern:	Remote
Job type:	Temporary
Posting date:	11 Aug 2026
Closing date:	30 Aug 2026

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Summary

Your new company

A well-established organisation with offices in Thetford.

Your new role

A key responsibility is to give support and advice to visitors primarily over an intercom system and occasionally over the phone or via email. The roles will involve assisting visitors using a computer dashboard, which enables us to remotely raise exit barriers for visitors who are on site, and we can use the dashboard to investigate any queries about their visit, payment or their or Forestry England Membership. This role may also involve liaising with our suppliers and contractors to troubleshoot issues. There will be ad-hoc requirements during quieter periods to support the wider team with administrative tasks.

Key work areas include:

Assist with remote monitoring of barrier car park systems, responding to and helping visitors over an intercom system.

Use our Customer Relations CRM Software System Connections to help answer Membership queries and support the Membership team with any parking-related issues.

Liaise with external contractors and suppliers in the event of any problems with equipment or software.

Any other parking related tasks reasonably requested by your line manager.

What you'll need to succeed

To succeed in this role, you will require

Exemplary written and oral customer service skills.

Excellent organisation and communication skills.

Proven administrative ability and strong attention to detail.

Competent IT user with experience of the Microsoft suite of applications (Excel, Word, Teams and Outlook).

What you'll get in return

8 hours a week - hours are Saturday and Sunday each week, 4-8pm.

Immediate start

Expected duration, through to 13th September

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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