Podiatry Patient Administrator


Company:	NHS Jobs
Salary:	£25,760 - £27,476
Hours:	Full-time
Location:	Gloucster, GL1 2DB
Job type:	Permanent
Posting date:	23 Jul 2026
Closing date:	10 Aug 2026

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Summary

To provide a comprehensive administration service to internal and external service users at a range of Gloucestershire Community Podiatry Clinics across the county of Gloucestershire To be proficient in secretarial and administrative procedures, including some non-routine tasks, such as addressing inquiries, monitoring progress, and resolving task-related challenges, all of which have been developed through experience and training Daily contact with patients, relatives, carers, translators, health professionals, and senior work colleagues providing advice, information, and guidance where necessary over the telephone and face-to-face To be responsible for entering all personal details of patients into Sys1 software accurately To monitor waiting lists and ensure patients are booked in for podiatry appointments To address inquiries analysing information to effectively resolve issues for patients, carers, health professionals, and internal and external stakeholders, particularly regarding appointments and scheduling commitments To work in a fast-paced work environment with the ability to be adaptable and resilient To adhere to existing policies and standard operating procedures with the ability to provide constructive feedback and suggestions for improvements of processes within their specific area During the Team Leaders leave/absence may be required to plan for staff allocation and cover across all sites To be responsible for taking payments from patients for nail files/insoles, liaising with the accounts departments in the process of issuing invoices, and recording payment receipts To guide administrative and secretarial responsibilities to new employees and less experienced team members, while overseeing daily operations and coordinating staff activities. Additionally, keep training notes up to date and signpost new team members to policies and procedures To ensure all patient records are stored securely and prepared for archiving following Trust policies and procedures To complete staff surveys to identify areas for improvementTo undertake such other duties related to the work of the service as may be assigned that are consistent with the nature of the job and its level of responsibility To deal with and respond appropriately to all external inquiries from members of the public, health professionals, and representatives from a range of organisations To communicate clearly and concisely, via the telephone and face to face Proficient keyboard skills are essential for the regular operation of computer systems, including touch typing To accurately maintain patients records, monitor podiatrists annual leave, answer queries, and report discrepancies in patients records This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For moreinformationplease visithttps://www.gov.uk/browse/visas-immigration/work-visas

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