Customer Support Agent
| Company: | Hays Specialist Recruitment |
|---|---|
| Salary: | £13 - £17 |
| Hours: | Full-time |
| Location: | Bristol, BS8 1TH |
| Working pattern: | On-site |
| Job type: | Temporary |
| Posting date: | 23 Jul 2026 |
| Closing date: | 13 Aug 2026 |
Summary
Your new company
You'll be working for a public sector organisation based in central and north central Bristol, you'll be joining the enquiries team to cover the summer period.
Work Pattern: This position will be starting in August 2026
08:30 to 16:30 Monday to Friday
On site
Temp Duration 6 weeks
Your new role
You will be joining a well-established Customer Services team committed to providing information, advice and support to inbound callers and email queries.
- Assisting customers by phone and email to provide tailored advice and support
- Delivering a high standard of customer service during busy and slow periods
- Handling sensitive and sometimes complex enquiries with professionalism and care
- Accurately logging all interactions on the CRM system
- Referring callers to specialist teams when appropriate
- Liaising with internal departments to resolve enquiries effectively
- Managing and prioritising workload in line with service demand
What you'll need to succeed
- Experience in a call centre, customer service agent, student support agent or similar role is required
- Excellent verbal and written communication skills
- Strong organisational and time management skills
- Good IT skills and the ability to learn new systems quickly
- Ability to work independently and use initiative
- A professional, empathetic approach with a strong understanding of confidentiality
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk