Data Officer
| Company: | THE FELIX PROJECT |
|---|---|
| Salary: | £32,000 - £36,000 |
| Hours: | Full-time |
| Location: | London |
| Job type: | Contract |
| Posting date: | 23 Jul 2026 |
| Closing date: | 22 Aug 2026 |
Summary
Job Advert
Job Title: Data Officer
Reporting to: CRM Manager
Salary Range: £32,000 - £36,000
Contract Type: 12 - Month Fixed Term Contract
Location: Hybrid, London
Hours/Days per week: 35 hours per week, 9am – 5pm, Monday – Friday
Requirements We can only employ applicants who currently have the right to work in the UK. As part of our safer recruitment
policy, we do ask questions regarding unspent.
WE ARE FELIX
We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental
problem into a social opportunity.
Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK’s food rescue network,
supporting 1.5 million people across the country.
We‘re about fuller plates, fuller communities, and fuller lives.
PURPOSE OF THE JOB
To provide high-quality operational CRM support for Fundraising through the accurate processing, maintenance and validation of
supporter data. The role is responsible for ensuring fundraising data is processed efficiently and accurately, supporting
fundraising campaigns, CRM administration and data quality, while maintaining compliance with organisational policies and data
protection legislation.
DUTIES AND RESPONSIBILITIES
CRM Administration
* Process, import and maintain supporter, donation, event and fundraising data within the CRM system, ensuring records are
accurate, complete and processed within agreed service levels.
* Prepare, cleanse and validate data files prior to import, identifying formatting issues, duplicate records and data anomalies.
* Carry out bulk data updates and routine CRM administration activities to support fundraising operations.
* Perform routine CRM housekeeping activities to maintain accurate and reliable supporter records.
Data Quality
* Proactively monitor and improve data quality through routine validation, cleansing and identification of incomplete, duplicate
or inconsistent data.
* Support the ongoing integrity of fundraising data by identifying operational issues and escalating where appropriate.
* Ensure data processing activities comply with GDPR, PECR and organisational policies.
Fundraising Operations
* Support fundraising campaigns through the preparation of data selections, suppression files and operational reporting.
* Assist the CRM Manager with routine CRM activities, fundraising processes and operational support.
* Respond to internal CRM administration requests and routine operational data queries, escalating more complex issues where
appropriate.
CRM Development & Improvement
* Assist with user acceptance testing of CRM enhancements, new functionality and process improvements.
* Maintain documentation for CRM administration processes and contribute to the continuous improvement of operational
procedures.
* Identify opportunities to improve data quality, CRM processes and operational efficiency.
Collaboration
* Work collaboratively with colleagues across Fundraising, Marketing, Digital, Finance, Database & Reconciliation and Supporter
Care teams to support effective fundraising
ESSENTIAL CRITERIA
* Experience working within a CRM, fundraising operations or data administration environment.
* Experience preparing, cleansing and validating data for import into CRM systems.
* Experience processing and maintaining accurate data records.
* Experience working with bulk data imports, exports and data manipulation.
* Strong Microsoft Excel skills, including formulas, lookups, filtering, sorting and working with large datasets.
* Experience identifying and resolving data quality issues.
* Understanding of CRM data management principles and fundraising operations.
* Knowledge of GDPR, PECR and good data handling practice.
* Excellent organisational skills with the ability to manage multiple priorities.
* Strong attention to detail and commitment to accuracy.
EQUITY DIVERSITY INCLUSION & BELONGING
At Felix, we are committed to promoting equality, diversity, and inclusion in everything we do. We value the unique contributions
of every individual and strive to create a respectful, inclusive environment free from discrimination or prejudice. Our commitment
extends to all employees, and volunteers, ensuring equal opportunities for everyone, regardless of background or characteristics.
APPLICATION PROCEDURE
Once you apply you will be directed to our recruitment portal. Please upload your CV and a covering letter outlining your
suitability for the role and make sure that they are both uploaded before submitting your application. After you have submitted
your application, you have 24 hours in which you can access you application and make edits. We will only consider applications
with both CV and cover letter submitted.
RECRUITMENT TIMELINE
We reserve the right to close advertisements early and we might assess candidates and arranging interview as applications come in,
so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to
inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
Proud member of the Disability Confident employer scheme
