Neighbourhood Officer


Company:	Torus Group
Salary:	£34,064 (pending pay award)
Hours:	Full-time
Location:	Saint Helens, WA9 1LD
Job type:	Permanent
Posting date:	23 Jul 2026
Closing date:	22 Aug 2026

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Summary

Job Advert

Do you have experience delivering housing management services, building strong relationships with residents and communities, and

resolving tenancy-related issues?

We're looking for a Neighbourhood Housing Officer to join our team and play a key role in delivering high-quality tenancy and

estate management services across our neighbourhoods in St Helens.

What you'll be doing:

* Deliver a comprehensive tenancy and estate management service across a designated portfolio of properties.

* Act as the first point of contact for tenants and residents, providing advice and guidance on tenancy and neighbourhood

matters.

* Manage tenancy-related issues including abandoned properties, assignments, relationship breakdowns, unauthorised occupation,

tenancy fraud and access issues.

* Carry out tenancy audits, new tenancy visits, starter tenancy reviews, exchange inspections, accompanied viewings and attend

evictions where required.

* Manage a caseload of anti-social behaviour, hate crime and tenancy breach cases, taking appropriate and proportionate action.

* Investigate breaches of tenancy conditions and prepare and serve notices where necessary.

* Undertake needs assessments for residents at risk of tenancy failure and provide interventions or referrals to appropriate

support services.

* Promote tenancy sustainment by helping residents maintain successful tenancies and access relevant support services.

* Conduct estate inspections and proactively identify issues that impact neighbourhood quality, customer satisfaction and demand.

* Work collaboratively with Income, Assets, Development, Tenant Involvement, Support and Safer Estates teams to achieve positive

outcomes.

* Build strong partnerships with local authorities, elected members, support agencies and other stakeholders.

* Maintain accurate records, case notes and reports in line with company procedures and data protection requirements.

* Promote safeguarding and ensure any concerns relating to vulnerable adults or children are reported in line with company and

local authority policies.

What we're looking for:

* Experience of managing housing stock or delivering housing-related services to customers.

* Knowledge of housing legislation and tenancy management practices.

* Experience managing anti-social behaviour and tenancy breach cases.

* Strong communication, negotiation and influencing skills.

* Ability to build and maintain effective relationships with tenants, colleagues, partners and stakeholders.

* Experience producing accurate records, reports and case management documentation.

* Self-motivated, with the ability to work independently and effectively manage a varied caseload.

* Understanding of tenancy sustainment principles and supporting vulnerable customers.

* Competent using ICT systems and digital communication platforms.

* Full UK driving licence and access to a vehicle for business use.

Interview Process:

Candidates will be invited to attend an interview, which will include a competency-based discussion exploring housing management

experience, tenancy sustainment, anti-social behaviour case management, safeguarding awareness and customer-focused behaviours.

Interviews are expected to take place at our St Helens Office on Thursday 13th July 2026.

Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

* Right to work verification

* Qualification certificate check (where applicable)

* Two completed references

* Occupational Health questionnaire – Fit for Work

* Enhanced DBS check may be required

* Completion of all new starter documentation including signed terms and conditions

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.

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