Neighbourhood Housing Officer
| Company: | Torus Group |
|---|---|
| Salary: | £34,064 (pending pay award) |
| Hours: | Full-time |
| Location: | Liverpool, L1 6RA |
| Job type: | Permanent |
| Posting date: | 27 May 2026 |
| Closing date: | 29 Aug 2026 |
Summary
Job Advert
We're looking for a Neighbourhood Housing Officer to join our Liverpool team and play a key role in delivering high-quality,
customer-focused housing services across our communities.
As part of our new Neighbourhood Pilot, you'll take ownership of a defined patch, building a strong understanding of local
communities and using a proactive, customer-focused approach to tackle neighbourhood issues, support tenancy sustainment, and
improve the customer experience. Working collaboratively with colleagues, residents, and partner agencies, you'll play a key role
in creating neighbourhoods that are safe, well-managed, and places people are proud to call home.
This role offers the opportunity to make a visible difference within communities while helping shape how neighbourhood services
are delivered in the future.
WHAT YOU’LL BE DOING:
* Deliver a comprehensive tenancy and estate management service across a designated portfolio of properties.
* Act as the first point of contact for tenants and residents, providing advice and guidance on tenancy and neighbourhood
matters.
* Manage tenancy-related issues including abandoned properties, assignments, relationship breakdowns, unauthorised occupation,
tenancy fraud and access issues.
* Carry out tenancy audits, new tenancy visits, starter tenancy reviews, exchange inspections, accompanied viewings and attend
evictions where required.
* Manage a caseload of anti-social behaviour, hate crime and tenancy breach cases, taking appropriate and proportionate action.
* Investigate breaches of tenancy conditions and prepare and serve notices where necessary.
* Undertake needs assessments for residents at risk of tenancy failure and provide interventions or referrals to appropriate
support services.
* Promote tenancy sustainment by helping residents maintain successful tenancies and access relevant support services.
* Conduct estate inspections and proactively identify issues that impact neighbourhood quality, customer satisfaction and demand.
* Work collaboratively with Income, Assets, Development, Tenant Involvement, Support and Safer Estates teams to achieve positive
outcomes.
* Build strong partnerships with local authorities, elected members, support agencies and other stakeholders.
* Maintain accurate records, case notes and reports in line with company procedures and data protection requirements.
* Promote safeguarding and ensure any concerns relating to vulnerable adults or children are reported in line with company and
local authority policies.
WHAT WE’RE LOOKING FOR:
* Experience delivering housing, neighbourhood or tenancy management services within a customer-focused environment
* Good knowledge of tenancy management, neighbourhood issues, housing legislation and anti-social behaviour processes
* Experience managing varied caseloads, including anti-social behaviour and complex tenancy-related issues.
* Strong communication and interpersonal skills, with the ability to build relationships and influence outcomes.
* Experience maintaining accurate records and producing reports.
* Confidence in using data to monitor performance and inform decision-making.
* A proactive and resilient approach, with the ability to manage challenging situations professionally.
* A commitment to health and safety, safeguarding, equality, and excellent customer service.
* CIH Level 3 (or willingness to work towards) is desirable.
* Full UK driving licence and willingness to travel as required.
INTERVIEW PROCESS:
* Candidates will be invited to attend an interview, which will include a competency-based discussion exploring relevant
experience, knowledge, and skills required for the role. Interviews will take place on Wednesday 19th & Thursday 20th August
2026, at our Liverpool City Centre Office.
ADDITIONAL INFORMATION:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
* Right to work verification
* Qualification certificate check (where applicable)
* Two completed references
* Occupational Health questionnaire – Fit for Work
* DBS check (if required for the role)
* Completion of all new starter documentation including signed terms and conditions
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.
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