Customer Service Manager, West Lothian Civic Centre, 506.55 - WEL10577


Company:	West Lothian Council current
Salary:	£61,623 - £65,377
Hours:	Full-time
Location:	Livingston, EH54 6FF
Working pattern:	Hybrid
Job type:	Permanent
Posting date:	21 Jul 2026
Closing date:	4 Aug 2026

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Summary

Job Advert

36 hours per week, 52.14 weeks per year, Fixed Term until 31 July 2028

An exciting opportunity has arisen in Education Services for a Customer Service Manager. The postholder will leadership to the Customer Service Team which processes school admissions (early learning and childcare (ELC), primary and secondary including the appeals process, complaints, Freedom of Information (FOIs) and direct services to parents/carer’s and schools which are based in the Civic Centre, Livingston.

The postholder will ensure that service policies are subject to regular review and update, and to identify gaps in the service’s policies, and the advice and guidance available to Headteachers/Mangers and parent/carers and other service users across Education Services.

The successful candidate will require to hold a degree level qualification and have relevant experience managing a customer service team. Candidates will require to demonstrate experience in managing budgets and experience of leading and delivering change (in particular IT projects). With a proven track record of achievement.

West Lothian Council are committed to far reaching changes to the way we deliver our Education Services. These changes include giving you the support and environment that you need to get on with your job and develop your abilities. Our dedication is demonstrated by the whole council achievement of the Investors in People Standard and always aiming a little higher in our service delivery and improvements.

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.

For further information please contact Donna Adam, Strategic Resource Manager e-mail:

donna.adam@westlothian.gov.uk

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