Tenant and Lettings Officer
| Company: | Gillespie Recruitment ltd |
|---|---|
| Salary: | Not specified |
| Hours: | Part-time |
| Location: | Sunderland, SR5 2TA |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 21 Jul 2026 |
| Closing date: | 20 Aug 2026 |
Summary
Are you a Tenant & Lettings Officer who wants to make a genuine difference to people’s lives?
Do you believe housing is about more than just bricks and mortar – it’s about stability, dignity, and opportunity?
Are you motivated by community impact, meaningful work, and supporting people to thrive in their homes?
Gillespie Recruitment are delighted to be working on behalf of a values‑driven, community‑focused housing and regeneration organisation in Sunderland to recruit a Tenant & Lettings Officer. This is a rewarding opportunity for a housing professional who is passionate about people, communities, and creating positive, lasting change.
This role sits at the heart of a local housing service that goes beyond traditional lettings – supporting residents to sustain tenancies, access wider support, and feel genuinely at home in their community.
The Role
As a key member of the Homes team, you will play a central role in delivering a responsive, fair, and people‑centred lettings and tenancy service.
You will work directly with tenants and prospective tenants, ensuring homes are let efficiently, residents feel supported, and tenancies are sustainable. This is a highly visible role where your work will have a direct and meaningful impact on individuals, families, and the wider community.
The organisation is committed to making its local area a place of opportunity to live, work, and thrive – and you’ll be an important part of that mission every day.
Key Responsibilities
Tenancy & Lettings Management
Letting homes quickly, fairly, and in line with organisational policies
Supporting new tenants through sign‑ups and early tenancy stages
Managing tenancy changes, queries, and day‑to‑day housing issues
Working proactively to support residents to sustain successful tenancies
Maintaining accurate housing records and documentation
Resident Support & Community Engagement
Building positive, trusting relationships with tenants
Supporting residents to resolve challenges and maintain housing stability
Linking tenants to wider support services and community initiatives
Taking a proactive approach to neighbourhood wellbeing and safety
Service Delivery & Collaboration
Working closely with internal teams to deliver joined‑up services
Contributing to a customer‑focused, supportive housing service
Identifying opportunities to improve processes and tenant experience