Facilities Manager
| Company: | ISS Facilities Services |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | Leeds, LS1 3DL |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 20 Jul 2026 |
| Closing date: | 19 Aug 2026 |
Summary
FM Manager
Contract: Government
Location: Leeds
Hours of work: 40
Contract Type: Permanent
We are seeking a Facilities Manager to take full responsibility for the delivery of integrated facilities management services within a leased office space.
This role will act as the on-site lead, ensuring a high-quality, professional workplace environment across two floors within a shared, multi-tenanted building.
Job Description
We are looking for a proactive and hands-on individual with strong stakeholder management experience, capable of driving service excellence, compliance, and continuous improvement while building effective relationships with client stakeholders, service partners, and internal teams.
Key Responsibilities
Oversee the efficient delivery of integrated FM services, including maintenance, cleaning, waste, catering/vending, reception, and helpdesk coordination
Manage service delivery within a multi-tenanted building, ensuring effective collaboration with landlord representatives and occupiers
Monitor and drive performance against SLAs, KPIs, and contractual standards to ensure continuous improvement
Act as the on-site lead for stakeholders, building strong and visible relationships
Ensure all customer requests, feedback, and complaints are logged, managed, and resolved in a timely manner
Maintain full compliance with health & safety legislation and company policies, promoting a strong safety culture
Lead, manage, and develop on-site teams and service partners, including recruitment, performance management, and engagement
Manage site budgets, control costs, identify efficiencies, and support financial reporting and account performance
Professional and Personal Competencies/Qualifications
Background in Soft Services, Front of House (FOH), or workplace environments
Energetic and proactive approach, with a strong willingness to take initiative
Comfortable working in customer-facing roles and building positive relationships with a wide range of stakeholders
Confident delivering high levels of customer service in fast-paced, people-focused environments
Professional, approachable, and committed to creating a positive customer experience
Strong stakeholder management and communication skills
Strong organisational and problem-solving skills
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
