Switchboard Operator
| Company: | Halo Accident Repair Centre Ltd |
|---|---|
| Salary: | £31,473 per annum |
| Hours: | Full-time |
| Location: | Bognor Regis, PO22 0HD |
| Job type: | Permanent |
| Posting date: | 13 Jul 2026 |
| Closing date: | 21 Aug 2026 |
Summary
Job Advert
Switchboard Operator
Hours: 8am-5pm Monday to Friday (45 hours per week)
Salary: £31,473 per annum
Halo ARC - Bognor Regis HQ
Halo is the industry leading UK-based accident repair group, with 38 established accident repair centres across the UK and we are
still growing.
Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in
Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and
employee packages!
We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we want
you to be a part of it!
We are looking for someone to join our Customer Experience team at our Head Office in Bognor Regis. This is a high-profile role
that serves as the first point of contact for our customers, playing a key part in creating a positive first impression by
directing calls efficiently and delivering a professional, friendly service.
The role will include, but is not limited to:
* To triage up to 120 calls per day from customers and clients to our 36 sites across the UK, ensuring we achieve a +90% answer
rate.
* Support the claims team by triaging the centralized inbox.
* Support the claims team with adding instructions on BMS.
* Gathering/filing and storing information as required and within GDPR guidelines.
Skills and Knowledge:
* Self-motivated, enthusiastic, and extremely organised with a keen eye for detail.
* Keen to support others and be a cooperative team player.
* Be a key communicator.
* Able to complete work from start to finish within the time frame given to a high standard.
Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a
people thinking business, we know that it’s our teams and centres that provide extraordinary results. Therefore, you can expect an
excellent package and environment.
* Accredited Living Wage Employer
* Employee assistance programme for you and your family
* Health and wellbeing apps
* Cycle scheme
* Gym discounts
* Retail and restaurant discount and cashback
* Life Insurance
* Health Insurance
* virtualGP
* Enhanced family friendly pay such as maternity and paternity
* Free fruit and pizza
* Refer a friend bonus incentive
* Employee recognition rewards
* Team Event Budget (do something fun together!)
* Discounted LV insurance
* Get appreciated for your time with paid breaks
* 25 days holiday plus public holidays
* We invest in YOU with opportunities for career progression
* Pension contributions
* Work within a modern and clean working environment
* And we are always open to hearing what our people want!
We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all
candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences
and can be themselves.
To discuss this position or any of our positions in more detail feel free to contact our recruitment team via
vacancies@haloarc.co.uk [vacancies@haloarc.co.uk] or call 01243 546185, we aim to respond to all enquiries within 24 hours.