Operating Unit Director
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | DY1 2HQ |
| Job type: | Permanent |
| Posting date: | 13 Jul 2026 |
| Closing date: | 12 Aug 2026 |
Summary
Operating Unit Director - DudleyMitie Technical ServicesAbout the roleMitie is seeking an exceptional Operating Unit Director to lead a major healthcare portfolio centred on one of our most significant NHS healthcare contracts in Dudley, alongside a small number of associated healthcare accounts.
This is a high-profile senior leadership position with full accountability for operational performance, commercial outcomes, strategic growth and people leadership across a complex healthcare estate. The services delivered through this portfolio play a vital role in supporting safe, reliable and compassionate environments for patients, clinicians and healthcare colleagues.
Reporting into the Healthcare leadership team, you will lead a significant healthcare portfolio with responsibility for strategy, P&L performance, service excellence, governance, compliance and culture. Having benefited from a successful transformation programme in recent years, the focus is now on sustaining performance, strengthening partnerships, delivering operational excellence and driving future growth.
What you'll be responsible forStrategic leadership
-Develop and deliver a multi-year healthcare strategy aligned to Mitie's vision and Technical Services ambitions.
-Identify and secure growth opportunities across NHS and healthcare clients, including contract expansion and new business opportunities.
-Build, develop and lead a high-performing leadership team with robust succession and talent development plans.
-Champion innovation, digital solutions and standardised operating models to improve service quality, resilience and patient outcomes.
-Represent Mitie at senior healthcare forums and maintain strong relationships with key public-sector stakeholders.
Operational excellence
-Ensure safe, compliant and consistently high-quality service delivery across all healthcare contracts.
-Maintain oversight of statutory, clinical, safeguarding and healthcare-specific compliance requirements.
-Embed best practice and consistent operating models to drive service reliability and reduce operational risk.
-Lead continuous improvement initiatives across quality, safety, sustainability and patient experience.
-Drive service recovery and improvement programmes where required.
People leadership
-Lead, inspire and develop a diverse, inclusive and high-performing leadership team.
-Foster a culture of collaboration, accountability and patient-centred decision making.
-Coach and develop future leaders, creating strong succession pipelines across the business.
-Demonstrate visible, values-led leadership and role model Mitie's behaviours at every level.
Client and stakeholder management
-Act as executive sponsor for strategic healthcare clients.
-Build trusted relationships with NHS executives, Trust leadership teams and wider healthcare system partners.
-Ensure facilities management services directly support patient safety, clinical effectiveness and staff experience.
-Drive customer satisfaction, contract retention and long-term partnership growth.
Commercial and financial accountability
-Hold full P&L accountability, delivering revenue, margin and cash performance targets.
-Oversee commercial governance, pipeline management, bid activity and risk management.
-Ensure compliance with Mitie's delegation of authority and governance frameworks.
-Balance strong commercial outcomes with value for money and patient-focused service delivery.
What we're looking for
-Significant senior leadership experience within public-sector healthcare environments, including NHS Trusts, Integrated Care Boards (ICBs), healthcare PFI environments or large healthcare FM operations.
-Proven track record of leading safe, compliant and patient-centred services at scale.
-Strong commercial acumen with experience managing significant P&L responsibility.
-Experience leading large, complex and highly regulated operational contracts.
-Ability to simplify complexity, standardise operations and deliver sustainable continuous improvement.
-Exceptional stakeholder management skills, with credibility at executive and board level.
-Strong people leadership capability with a history of building successful, high-performing teams.
-A collaborative and values-driven leadership style.
-Resilience, energy and the ability to operate effectively within complex, fast-paced environments.
-High levels of integrity, accountability and personal credibility.
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