Commercial Manager


Company:	HIIBA LIMITED
Salary:	£50,500 - £52,000
Hours:	Full-time
Location:	Luton, LU1 2LJ
Working pattern:	On-site
Job type:	Permanent
Posting date:	10 Jul 2026
Closing date:	9 Aug 2026

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Summary

Hiiba Limited, trading as Black Sheep Coffee Luton is seeking an experienced Commercial Manager who will be holding overall responsibility for the commercial performance, customer experience and management. The postholder will operate as the senior store-based manager and will be accountable for revenue growth, profitability, budgeting, local marketing, product performance, customer development, supplier relationships, franchise compliance, workforce performance and the effective use of store resources.

Main duties include:

• Develop and implement the store’s commercial purchasing and stock-management strategy to support sales growth, profitability and consistent product availability.

• Prepare purchasing budgets, demand forecasts and stock plans based on sales trends, seasonal demand, promotions and anticipated customer volumes.

• Manage commercial supplier relationships, assess supplier performance and negotiate pricing, payment terms, delivery schedules and service standards within authorised limits.

• Monitor stock levels, product usage, lead times and reorder points to prevent shortages, overstocking and unnecessary emergency purchases.

• Oversee stock counts, investigate variances and implement controls to reduce wastage, spoilage, theft, damage and inventory discrepancies.

• Prepare and submit regular commercial and monthly management reports, using the franchisor’s required forms and formats, covering purchasing expenditure, stock turnover, supplier performance, product margins, waste levels and cost-saving opportunities to meet franchise compliance requirements.

• Liaise with the franchisor’s auditors during periodic audits, implement required improvements and maintain an overall audit score above the franchisor’s minimum threshold of 90%.

Skills and Education:

• Experience in hospitality, retail, food and beverage, or another customer-focused commercial environment.

• Ability to analyse sales, stock, margin and supplier data and prepare clear commercial reports.

• Strong leadership, communication, negotiation, organisation and problem-solving skills.

• Competence in budgeting, Microsoft Office, point-of-sale systems and general business software.

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