Customer Service Assistant - Coastline and Moorland
| Company: | LED Leisure |
|---|---|
| Salary: | £13.21 plus time and a half for unsociable hours between 12am and 6am |
| Hours: | Part-time |
| Location: | Exeter, EX5 2BD |
| Job type: | Permanent |
| Posting date: | 10 Jul 2026 |
| Closing date: | 7 Sept 2026 |
Summary
Job Advert
Join Our Hospitality Team at Exeter Airport
Exciting Customer Service Opportunities at Moorland Kitchen, Tor Bar, Coastline Café & Cove Pod
Are you passionate about hospitality and ready to deliver exceptional service in a dynamic airport environment? Exeter Airport is
seeking enthusiastic, reliable individuals to join our friendly team across our vibrant food and drink outlets: Moorland Kitchen,
Tor Bar, Coastline Café, and Cove pod.
ABOUT THE ROLES
* Welcome and serve guests flying at all hours, creating a warm and positive first impression for travellers from around the
world
* Take and deliver food and beverage orders promptly, ensuring our high standards and guest expectations are consistently
exceeded
* Share your product knowledge to help customers choose from our diverse menus, showcasing regional flavours and favourites
* Work as part of a supportive team to maintain cleanliness, set and reset tables, and keep service flowing smoothly even at busy
travel times
* Uphold rigorous health, safety, and hygiene standards, with full training provided
* Demonstrate flexibility and teamwork by supporting colleagues across all four units as needed
SHIFT INFORMATION & PREMIUM PAY
* Non-standard hours with shifts starting as early as 2:30am to meet the needs of our early departures and arrivals
* Generous time and a half pay premium for all hours worked between 12am and 6am
* Due to airport schedules, flexibility to work weekends and holidays is essential
* All candidates must have access to their own transport to reach Exeter Airport reliably for early, late, or overnight shifts
WHAT WE’RE LOOKING FOR
* Experience in hospitality, retail, or customer service is an advantage, but a great attitude and willingness to learn are most
important
* Ability to thrive under pressure and keep a positive, helpful approach
* Excellent communication skills and genuine enjoyment of working with people from all walks of life
* Team players who understand the importance of reliability and punctuality in a fast-moving airport setting
WHY WORK WITH US?
* Competitive pay rates with additional premium for night and early morning shifts
* Flexible working arrangements to fit with your lifestyle
* Staff discounts at LED outlets and access to exclusive benefits
* Ongoing training and opportunities for career development within the airport’s hospitality team
* Recognition schemes to celebrate outstanding contributions
* A welcoming, inclusive work environment committed to diversity and equal opportunity
OUR MISSION & VALUES
* Mission: Help people feel better & get more out of life
* Values: Care | Collaborate | Excel | Trust
TEAM BENEFITS
At LED Enterprises, we value our team members and offer an excellent range of benefits, including:
* Comprehensive induction and training
* Free on-site airport parking
* Gym and Swim Membership
* My Staff Shop Employee Benefit Scheme
* Employee Assistance Programme and Counselling
* Flexible Working Options
* Staff Discount
* Shout Out Award Scheme
* Free Bowling for team members and their household at Ocean, Exmouth
* Free Soft Play for dependants of team members at Ocean, Exmouth
JOIN OUR INCLUSIVE COMMUNITY
At LED Group, diversity and inclusion are central to our mission. We welcome applications from all backgrounds and abilities what
matters most is your passion and dedication to making a difference.
ADDITIONAL INFORMATION
* This post is exempt from the Rehabilitation of Offenders Act (ROA) (as amended)
* Appointment is subject to a satisfactory outcome of a disclosure check (all criminal records will be checked)