Healthcare support worker – Clinical Care - DPU/SDAU


Company:	Norfolk and Norwich University Hospitals NHS Foundation Trust
Salary:	£25,760 - £27,476 per annum, pro rata
Hours:	Part-time
Location:	Norwich, NR4 7UY
Job type:	Permanent
Posting date:	7 Jul 2026
Closing date:	6 Aug 2026

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Summary

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.

We are seeking to employ enthusiastic, highly motivated Health Care Support Worker to join our joint services within DPU and SDAU.

The Day Procedure Unit team at the Norfolk and Norwich University Hospital is one of the major elective surgical units in East Anglia. Following the Nationally recognised British Association of Day Surgery Directory, the unit is continually reviewing and evaluating its services, providing pre and post operative nurse led care for wide range of surgical specialities, including Urology, Gynae, ENT, Ophthalmology, Orthopaedics, Oral, General Surgery, Vascular and Pain Management.

The Same Day Admission Unit (SDAU) is a dedicated department which admits and prepares adult patients for elective surgery, that currently operates from DPU. Our patients attend the Same Day Admissions Unit for their admission, and after their surgery they are then transferred to an inpatient ward for their recovery and discharge. Our teams work closely with other departments in the Trust, including the Preoperative Assessment, Surgical Specialty Teams, Anaesthetics, Theatres and the inpatient surgical wards.

Our PRIDE values of People focused, Respect, Integrity, Dedication and Excellence are important to us. By adhering to the Trust PRIDE values enhances the ability to communicate in a personable, approachable, and respectful manner also supporting the development of instant and positive relationships with both staff and patients.

The Day Procedure Unit and Same Day Admissions Unit embraces the opportunity for individuals to gain leadership skills to co-ordinate patient activity, to manage own workload and to assist the coordinator with day-to-day tasks in both departments.

The post holder will be expected to support the multidisciplinary team in providing care and support for both Day Procedure Unit and the Same Day Admissions Unit’s patients. You will also undertake a full range of perioperative safety and clinical checks in the care of adult patients from admission, third stage recovery and discharge, supporting the team of nurses, adhering to agreed admission discharge and transfer protocols. You will also be exptected to demonstrate and maintain good communication skills as well as maintaining accurate and complete records of patient activities appropriate to your job role.

To support the delivery of a high quality, safe and compassionate healthcare you will be proactively involved in the delivery of care provided within the clinical area. You will also be accountable for the standards of practice within the team by promoting a patient centred approach to care alongside our nurses. This includes preoperative tests such as observations, blood monitoring, pregnancy test and urinalysis and other enhanced skills include venepuncture and ECG.

Our working hours are Monday to Sunday, either 07:00 – 19:30 or 09:30 – 22:00. We currently do not work on Bank Holidays or nightshifts.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours

• Fast Track Staff Physiotherapy Service

• Multi Faith prayer room at NNUH Colney Lane site

• Discounted gym memberships

• Excellent pension scheme and annual leave entitlement

• Wagestream - access up to 40% of your pay as you earn it

• Free Park & Ride service direct to NNUH Colney Lane site

• Free 24-hours confidential counselling support

• On-site Nursery at NNUH Colney Lane

• On-site cafes offering staff discounts at NNUH Colney Lane

• Support in career development

• Flexible staff bank

• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

• Demonstrates awareness of own professional responsibilities and upholds the PRIDE values consistently.

• Practices in accordance with the code of conduct for healthcare support workers clearly articulates the purpose of the code.

• Adherence to the uniform trust policy.

• To act as a role model to others; always projecting a professional image.

• Understands what is meant by duty of care and the boundaries of the HCSW – Clinical care role.

• Adherence to NNUH policies consistently.

• To participate in tasks and carry out instructions of registered professionals relevant to area to support patient care e.g. collect blood for transfusion or purpose relevant to area, preparation of equipment for theatres, collecting medication from pharmacy or equipment from other clinical areas.

• To participate in audit as required.

• To develop self-awareness, building resilience, relationship building, self-care and adaptability.

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

This advert closes on Friday 10 Jul 2026

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