Housing Assistant


Company:	Nacro
Salary:	£25,776
Hours:	Full-time
Location:	Birmingham, B3 3LX
Working pattern:	On-site
Job type:	Temporary
Posting date:	7 Jul 2026
Closing date:	6 Aug 2026

Apply for this job

Summary

Housing Assistant – Role Summary

Employer: Nacro

Location: Birmingham

Salary: £25,776 per year

Contract: Full-time (37.5 hours per week), fixed-term until 30 October 2027

DBS Requirement: Standard DBS check

Purpose of the Role

The Housing Assistant supports Supported Housing Officers and the Housing Service Manager in delivering effective housing management services for vulnerable residents. The role is primarily administrative and operational, ensuring accurate records, compliance, income management, and coordination between housing teams and external agencies.

Key Responsibilities

Income Management

Monitor rent and service charge accounts.

Identify and support early intervention for low-level rent arrears.

Generate arrears letters and assist with payment plans.

Liaise with Housing Benefit departments regarding claims and payments.

Maintain accurate records of income-related actions and communications.

Support former tenant arrears recovery and overpayment invoice processes.

Legal and Compliance Support

Prepare and organise legal documents, notices, and court paperwork.

Monitor legal deadlines and notice expiry dates.

Assist with audits by ensuring records are accurate and up to date.

Administrative and Operational Support

Enter and maintain housing data and records.

Help prepare performance reports on arrears, voids, and compliance.

Provide regional cover during staff absences.

Attend meetings, supervision sessions, and training.

Occasionally travel to housing services as required.

Represent Nacro professionally at all times.

Skills and Experience Required

Basic understanding of housing management processes.

Knowledge of rent arrears and Housing Benefit processes (desirable).

Strong administration and organisational skills.

Good written and verbal communication.

Ability to manage multiple priorities and meet deadlines.

Competent IT skills, including Microsoft Office and case management systems.

Understanding of confidentiality and data protection.

Ability to work effectively within a multidisciplinary team.

Ideal Candidate

This role would suit someone looking to start or develop a career in housing management, particularly within supported housing, while gaining experience in income recovery, compliance, housing administration, and resident-focused services.

Apply for this job

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.