Personal Welfare Manager (North) / Senior Social Worker


Company:	CISWO
Salary:	£42,011
Hours:	Full-time
Location:	Pontefract, WF8 4AY
Working pattern:	Hybrid - 4 days remote
Job type:	Permanent
Posting date:	6 Jul 2026
Closing date:	5 Aug 2026

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Summary

We are currently recruiting for a Personal Welfare Manager (North) / Senior Social Worker to lead the service delivery across the Yorkshire and Northeast region, managing a team of office-based and home-based Social Workers and Social Work Assistants providing advice and support to former miners and their dependents.

Our office for the Personal Welfare service covering the Yorkshire and NE England region is located in Pontefract. Candidates living within a commutable distance to the office will be expected to be primarily office based in Pontefract, with travel required across the region for client visits. For candidates based within the North East, we are open to a more hybrid working arrangement, with an expectation of at least one day per week in the Pontefract office, alongside additional travel requirements for team engagement and client visits.

This is a great opportunity for someone with a strong health and social care background with experience of managing a team in a social care setting and supporting older people and/or people with disabilities.

Role Purpose:

Responsibility for the professional leadership and management of service delivery within the regional personal welfare team, supervising a team of office based and home based Social Workers and Social Work Assistants to provide advice and support for former miners and their dependents. The role also involves promoting the service locally and developing partnerships with other agencies for the benefit of the client group.

Key Responsibilities:

Lead and manage the personal welfare team for the Yorkshire and North East region in order to provide a high quality, professional, outcomes focused service for former miners and their dependents.

Ensure the effective management of casework across the team, including case allocation and case management.

Manage a small caseload of clients, when necessary, with a variety of needs, by carrying out high quality assessments, and providing a range of appropriate interventions in response to assessed needs of the clients, e.g. welfare benefits advice, advocacy, emotional support and practical advice.

Drive service performance and improvement, monitoring efficiency and effectiveness and taking action to address performance or practice issues should they arise.

Support the team through supervision, appraisal, case reviews and observations.

Act as safeguarding lead for the region, advising and supporting team members to take appropriate action with regards to the safeguarding of individuals, ensuring adherence to the organisations safeguarding policy.

Manage the delivery of a range of interventions predominantly through a home visiting service, including welfare benefits advice, support with mobility, social isolation and financial issues etc.

Keep updated with relevant legislation and good practice in the field and share such information across the team and wider organisation.

Develop and maintain good working relationships with other professionals and partner agencies to ensure integrated, holistic and multidisciplinary approach.

Contribute to the development of new services and approaches to meet the changing needs of the client group.

Contribute to the development and communication of the organisations strategic plan, ensuring awareness and buy-in across the team.

Represent the organisation at events and meetings as required and co-ordinate publicity and marketing of services in the region in co-operation with head office to promote and advertise the service.

Participate in personal development to ensure the threshold standards necessary for safe and effective practice are met, retaining social work registration and developing such opportunities for team members to facilitate a learning and development culture.

This role will require a satisfactory DBS check.

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