Sheltered Scheme Manager (Part-time)
| Company: | Torus Group |
|---|---|
| Salary: | £28,859 pro-rata (pending pay award) |
| Hours: | Part-time |
| Location: | Liverpool, L1 6RA |
| Job type: | Permanent |
| Posting date: | 26 Jun 2026 |
| Closing date: | 20 Aug 2026 |
Summary
Job Advert
Do you have excellent people skills, a passion for supporting older and vulnerable residents, and the ability to deliver
high-quality housing management services? We are looking for a Sheltered Scheme Manager to join our team on a part-time basis
(18.5 hours per week) and provide housing management and wellbeing support across our sheltered and independent living schemes in
Liverpool.
What you’ll be doing:
* Deliver effective housing management across sheltered and independent living schemes, ensuring excellent service delivery and
compliance.
* Provide wellbeing support, responding to resident enquiries, concerns, emergencies and low-level disputes to promote
independence and positive outcomes.
* Complete assessments, support plans, reviews and case management activities to help residents remain safe and sustain their
tenancies.
* Support the lettings process through viewings, sign-ups and promoting sheltered housing to minimise voids.
* Encourage resident engagement in activities that support health, wellbeing and social inclusion.
* Assist residents to access welfare benefits, budgeting support, digital services and specialist support where needed.
* Work closely with internal teams, external agencies and community partners to ensure residents receive appropriate support and
effective signposting.
* Carry out scheme inspections, health and safety checks and monitor communal areas, reporting repairs and liaising with
contractors as required.
* Promote safeguarding and ensure any concerns are reported and managed in line with policy and procedure.
* Maintain accurate records, use digital systems effectively and contribute to continuous service improvement.
What we’re looking for:
* Experience working in sheltered housing, housing management or social care with older or vulnerable people.
* Experience completing assessments, support plans and managing a caseload.
* Strong multi‑agency working experience and ability to make decisions in challenging situations.
* Ability to listen, understand and signpost effectively.
* Personal resilience and strategies for managing difficult situations.
* Experience providing budgeting advice and basic welfare benefit support.
* Knowledge of safeguarding practices and procedures.
* Ability to build rapport while maintaining professional boundaries.
* Commitment to equality, diversity, health and safety and high‑quality service delivery.
* Confident using ICT systems and digital communication tools.
* A full UK driving licence with access to your own vehicle and business insurance.
Interview Process:
* Candidates will be invited to attend an interview, which will include a competency‑based discussion exploring relevant
experience, safeguarding awareness, housing management knowledge and customer‑focused behaviours. Interviews will take place
week commencing 21st July 2026 at our Liverpool City Centre Office.
Additional Information:
* Each successful applicant will be required to complete the following pre‑employment checks prior to a start date being agreed:
* Right to work verification
* Qualification certificate check (where applicable)
* Two completed references
* Occupational Health questionnaire – Fit for Work
* Enhanced DBS is required
* Completion of all new starter documentation including signed terms and conditions
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.