Workplace Experience Manager


Company:	Mitie
Salary:	Not specified
Hours:	Full-time
Location:	LS1 4DR
Job type:	Permanent
Posting date:	22 Jun 2026
Closing date:	21 Aug 2026

Apply for this job

Summary

ROLE: Workplace Experience ManagerLOCATION: Leeds

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Workplace Experience Manager to lead the delivery of Next Gen FM workplace services across a designated group of HMRC Hub and Spoke buildings, ensuring exceptional customer experience, operational excellence, compliance and service delivery standards.

Role Responsibilities:

-Lead the delivery of all FM services across allocated HMRC Hub and Spoke locations, ensuring legal, statutory and contractual obligations are met.

-Build strong relationships with HMRC, VOA, building occupiers and supply chain partners, acting as the primary site representative.

-Manage, develop and support FM teams and subcontractors to deliver outstanding customer experience and operational performance.

-Ensure PPMs, reactive maintenance, statutory compliance activities and SLA requirements are completed and reported accurately.

-Maintain accurate site documentation, asset data and lifecycle maintenance plans to support long-term estate performance.

Required Qualifications:Applicants must meet the below defined requirements for the role.

-Proven experience managing facilities management services, maintenance activities and operational teams.

-Excellent communication and stakeholder management skills with a strong customer-focused approach.

-Strong organisational, problem-solving and record-keeping abilities with a high attention to detail.

-IT proficiency including Microsoft Office and CAFM systems, ideally Maximo.

-IOSH Managing Safely qualification.

What's in it for you?

-Opportunity to lead workplace experience services across a high-profile government estate.

-A varied leadership role with responsibility for people, performance, customer experience and compliance.

-Career development opportunities within one of the UK's leading facilities management providers.

Desirable:

-Professional qualification within Facilities Management or a related discipline.

-First Aid qualification.

-Awareness of DDA compliance requirements.

There's a place for you at Mitie, join us today!

Apply for this job

Related jobs

Interim Facilities Manager

£26 to £33 per hour

CBW Staffing Solutions Limited

Edinburgh, Scotland

PermanentFull time

Facilities Manager

ISS Facilities Services

Leeds

On-sitePermanentFull time

Maintenance Manager

£46,000 to £50,000 per year