Sea Logistics Customer Care Specialist
Kuehne + Nagel - Newcastle
PermanentFull time
Kühne + Nagel (AG & Co.) KG Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a Sea Logistics Export Customer Care Specialist for our office in Newcastle. The Customer Care Specialist will be part of a team within the Customer Care Location responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up. The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided. How you create impact - Ensure all requests carried out to the pre-set service levels and standard procedures, in a timely manner, in line with the KPI requirements - Ensure service excellence by leveraging a high level of forwarding and market knowledge - Document, investigate and conduct root cause analysis on any deviations using our systems (CoreLog, NPS) - Closely liaise with Sales owners to ensure the smooth on-boarding of new customers - Conduct claims management, from reporting through to closure - Ensure compliance with company, industry and legal standards is adhered to across the function - Participate in workshops and conference calls as required - Continuously analyse customer reports to identify areas for improvement system. What we would like you to bring - Ability to understand and execute new processes - Excellent knowledge of MS office features, especially excel - Strong affinity with required customer quality standards - Strong customer service orientation - Excellent organisational skills and strong interpersonal skills What's in it for you If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.
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Road Logistics Customer Service Specialist
Kuehne + Nagel - Kegworth
PermanentFull time
Kühne + Nagel (AG & Co.) KG Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? You will execute first class services (e.g. transport management and requests & deviation management) according to joint and contractual agreements made with the customer. The role will be performed in Kegworth.You will learn in depth about the role, services and processes through involvement and performing system testing and work instructions creation. How you create impact - Efficiently process bookings from clients and overseas agents on to the system. - Provide operational support for the Freight Account Managers when required. - Liaise with all relevant parties throughout the shipment to organise the movement of goods - Deal with any issues that may arise during a shipment and ensure the client and/or Freight Account Manager is updated - Process sales and purchase invoices of the branch - Working at all times to enable and develop a team culture - Completing any reasonable task requested of you by your supervisor/manager in a timely manner. When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained What we would like you to bring - Excellent communication and interpersonal skills, written and over the phone - Strong customer service focus - Able to use own initiative and work unsupervised as well as within the wider team What's in it for you If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
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Sea Logistics Admin Intermodal Specialist
Kuehne + Nagel - Birmingham
£21180.4-33888.64 per annum
TemporaryFull time
Kühne + Nagel (AG & Co.) KG Are you organised, proactive, and experienced in logistics administration? Do you enjoy working in a fast-paced environment where attention to detail and effective communication make a real difference?We are looking for a Sea Logistics Admin Intermodal Specialist to join our team on a 9-month contract. In this role, you will play an important part in ensuring the smooth and timely movement of containers across ports, railheads, storage depots, and other intermodal locations.Working closely with planners, carriers, suppliers, branches, and customers, you will help ensure that all necessary releases, documentation, and shipment information are in place to keep operations running efficiently and minimise the risk of delays. How you create impact - Proactively manage daily communications with carriers and suppliers who do not have access to TOPS Web, ensuring relevant information is shared accurately and on time. - Ensure all containers planned within the next 24 hours are correctly released, with the aim of maintaining a minimum 48-hour planning horizon to mitigate potential delivery risks. - Manage and coordinate the required releases, including port PINs, port badges/Destin8, storage depots, and railheads, ensuring suppliers have valid and available information. - Identify and escalate release issues promptly through the appropriate QA processes, working closely with planners and branch teams to resolve potential shipment risks. - Monitor incoming emails proactively, ensuring important information reaches the right colleagues and that internal and external stakeholders receive timely, professional responses. - Support excellent customer service by responding to queries and following up on operational issues efficiently. - Obtain and provide missing Proofs of Delivery (PODs) for customers and branches when required. - Support the collection of missing Actual Time of Arrival (ATA) information and ensure TOPS is updated with accurate data. What we would like you to bring - Previous experience in sea logistics. - Strong administrative and organisational skills, with excellent attention to detail. - The ability to prioritise tasks effectively and work confidently in a fast-paced environment. - A proactive approach, with the confidence to identify potential issues and take action before they impact operations. - Strong communication skills and the ability to build effective working relationships with colleagues, carriers, suppliers, and customers. - Good problem-solving skills and the ability to escalate issues appropriately when required. - Experience working with logistics systems, transport management systems, or similar operational platforms; knowledge of TOPS/TOPS Web would be an advantage. - A strong customer-service mindset and a commitment to maintaining accurate, timely, and high-quality information. What's in it for you This is an excellent opportunity to join a dynamic sea logistics environment and gain valuable experience across intermodal operations. You will have the opportunity to work closely with a wide range of internal and external stakeholders while developing your knowledge of container releases, ports, rail, storage, and transport operations. As part of a collaborative team, you will have the opportunity to make a visible contribution to operational performance and customer satisfaction while building your experience within the logistics industry.
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Sales Account Manager Road Logistics
Kuehne + Nagel - Liverpool
£21161.38-67716.4 per annum
PermanentFull time
Kühne + Nagel (AG & Co.) KG Are you passionate about sales and ready to make a real impact in the world of logistics? We’re looking for a driven Freight Account Manager to join our market-leading International Road Logistics team. If you thrive on winning new business, delivering exceptional service, and helping customers succeed, this could be the role for you. Due to continued growth and investment, we’re seeking a Sales Executive to generate new business and promote our freight services to both prospective and existing clients. You’ll manage the full sales cycle—from initial outreach through to delivery—while driving profit growth through effective account management. We’re looking for a motivated and forward-thinking individual with a genuine passion for sales. You’ll take the time to understand each customer’s needs, delivering tailored solutions that add real value, while maintaining a high level of accountability throughout. How you create impact Generate new prospect leads and new accounts over the telephone and face-to-face. Role will involve Telesales, Face to Face selling (B2B), Negotiations and Presentations. Consistently grow the gross profit and achieve the targets as set out in the Account Manager Scheme. Achieve Sales productivity and revenue targets. Provide a high level of internal and external customer care. Provide customers with accurate and cost effective quotations. Prepare weekly/monthly figures of sales activity as instructed by the Branch Manager. What we would like you to bring Experience working in a proactive telesales or cold calling sales role ideally with Outbound telesales experience. Previous logistics experience is beneficial, but we’re equally open to motivated individuals looking to step into the sector. Experience of generating own sales leads would be beneficial. Experience of working to targets and KPI’s. GCSE Maths and English Grade C or above (or equivalent). Strong administration and organisation skills. Ability to influence others. Full Driving License. What's in it for you If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.Company Car: Enjoy a hassle-free commute with a company car.
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Sea Logistics Customer Care Specialist
Kuehne + Nagel - Birmingham Aston
PermanentFull time
Kühne + Nagel (AG & Co.) KG Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centres (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf. You will be responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne+Nagel, as well as documenting and investigating any deviations from the expected level of service provided. How you create impact - Ensure all requests carried out to the pre-set service levels and standard procedures, in a timely manner, in line with the KPI requirements - Focus on improving customer satisfaction by delivering high quality services to be evidenced via our NPS customer thermometer - Ensure service excellence by leveraging a high level of forwarding and market knowledge - Monitor customer shipments in order to provide proactive updates to customers and to problem solve (by collaborating with other stake-holders) in anticipation of a customer complaint - Document, investigate and conduct root cause analysis on any deviations using KN systems (CoreLog, NPS) - Manage tasks through Business Process Automation tools (BPA) and all related features such as task tags - Inclusion and transfer of customer requirements into the KN systems (including sold rates and other agreements) so that Operational Care Centres (OCCs) are clearly informed about deliverables - Field complaint calls and provide problem resolution in alignment with stakeholders What we would like you to bring - Experience in either freight forwarding or transport planning with key focus on Sea Logistics - Ability to understand and execute new processes - Excellent knowledge of MS office features, especially excel - Ability to cope with change and embrace new technologies, demonstrate adaptability to change - Ability to communicate effectively with an approachable nature What's in it for you If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.
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Sea Logistics Operational Care Specialist
Kuehne + Nagel - Birmingham Aston
PermanentFull time
Kühne + Nagel (AG & Co.) KG Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? You will be a key member of the Sea Logistics Supplier Invoice Disputes team . Approximately 75% of invoices are automatically passed or process by our Belgrade team. The holder of this role will be responsible for the remaining 25%. These invoices will either be an operational query, a trade rate query or a supplier dispute or even a combination of any of these. This role is responsible for resolving any query/dispute in order for the invoice to be processed. How you create impact - Identify the query/dispute of invoices and update relevant systems. - Contact the relevant suppliers via Teams, Ticket System, telephone or email with disputes in line with the required format/query template - Update regularly and maintain reports in line with role requirements and relevant KPI’s - Highlight areas of improvement and escalate any issue to line manager - Build good working relationship with branch operational teams and their suppliers - Performing any other duties agreed with your manager as and when necessary - Understand and adhere to national and local QSHE policies & procedures - Prepare and issue daily reports to the relevant teams. What we would like you to bring - Good level of IT literacy, especially regarding Microsoft Excel (If/lookups/etc) - Experience in maintaining employee relations and customer/trading relations. - Sea logistics experience would be preferred but is not necessary - Team working and customer focused attitude - Sound financial understanding and commercial awareness. What's in it for you If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.
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Senior Freight Logistics Co-ordinator
Westin Par LLP
£37,000 to £42,000 a year
On-sitePermanentFull time
Senior Freight Operations Coordinator – £40,000+ – St Albans • Salary: £40,000+ depending on experience • Location: St Albans, Hertfordshire • Vacancy Type: Permanent • Hours: Monday–Friday, 8:00am–5:30pm plus one Saturday morning every four weeks, 8:30am–11:00am • Holiday: 22 days + Bank Holidays and Company Pension The Opportunity • Exciting opportunity for an experienced Senior Freight Operations Coordinator to • join a successful and established European freight forwarding business. • Take ownership of UK and European freight movements from start to finish as • part of an experienced logistics team. • Fast-paced, commercial role combining freight operations, customer service • and negotiation. • Ideal for an experienced Freight Forwarder, European Road Freight Operator, • Import/Export Coordinator or Shipping Coordinator looking for their next move. What You'll Be Doing • Coordinating UK and European freight movements. • Managing shipments from customer instruction through to delivery. • Liaising with customers, hauliers, carriers and suppliers. • Negotiating competitive rates and cost-effective freight solutions. • Preparing customs and import/export documentation. • Building strong relationships with customers. • Resolving operational issues and keeping shipments moving. • Identifying opportunities to improve margins and profitability. • Delivering excellent customer service throughout. What We're Looking For • Previous freight forwarding, European road freight, shipping or logistics • experience. • Strong knowledge of freight operations and ideally import/export procedures. • Excellent communication and customer service skills. • Confident negotiating with customers and suppliers. • Commercially minded with strong attention to detail. • Organised, energetic and comfortable working in a busy logistics environment. • Full UK driving licence and access to transport required. What's On Offer? • £40,000+ salary depending on experience. • 22 days holiday plus Bank Holidays. • Modern St Albans offices. • Established and successful logistics business. • Supportive and highly experienced freight forwarding team. • Varied role with real responsibility and commercial involvement. • Excellent opportunity to build a long-term career within European freight and • logistics. Interested? • Apply today with an up-to-date CV to find out more about this Senior Freight • Operations Coordinator opportunity in St Albans. Important Information Westin Par is acting as an employment agency in relation to this permanent vacancy. All applications will be treated in the strictest confidence. Only shortlisted candidates will be contacted
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Freight Forwarding Global Logistics Executive_58791
Red Recruit Ltd - Slough
£32,000 to £45,000 a year, pro rata
On-sitePermanentFull time
Our client is a highly respected and well-established logistics provider operating across the UK and internationally. As part of a successful and growing organisation, they specialise in time-critical logistics solutions, airside operations, freight forwarding and global transportation services. This is an exciting opportunity to join a market-leading business that offers excellent career progression, ongoing training and long-term stability within a fast-paced logistics environment. About the Role We are seeking an experienced Global Logistics Executive to join a busy operations team based near Heathrow Airport. What you’ll do: This role will involve managing urgent and time-critical shipments across road, air and sea freight services, ensuring customers receive a first-class service while maintaining compliance with all customs and transportation regulations. The successful candidate will be responsible for coordinating international freight movements, processing customs documentation and liaising with customers, suppliers, airlines, hauliers and overseas agents to ensure shipments are delivered efficiently and on time. Main Responsibilities Coordinate road, air and sea freight shipments from booking through to final delivery Produce and complete shipping documentation including AWBs, customs declarations and transit documentation Ensure all shipments are handled in accordance with customer requirements and regulatory compliance Review and verify import and export documentation Submit customs entries and ensure accuracy of customs declarations Provide regular shipment updates and excellent customer service Obtain freight rates and routing options from suppliers Prepare quotations for customers Complete accurate job costing and maintain operational records Manage shared operational mailboxes and respond promptly to enquiries Prioritise workload effectively within a fast-paced logistics environment Work closely with internal departments, airlines, overseas agents and transport providers Why you’ll love this role: Competitive salary package Long-term career opportunities with a successful and growing organisation Holiday loyalty scheme Healthcare scheme Ongoing training and development opportunities Supportive team environment
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6th Form Curriculum Logistics Assistant
Teaching Vacancies - Lincoln, Lincolnshire
PermanentPart time
What skills and experience we're looking for We are seeking to appoint a highly motivated Sixth Form Curriculum Logistics Assistant to join our successful and supportive team. In this varied role, you will be supporting our Year 12 and 13 during their study sessions, ensuring they attend and make good progression in each one. You will focus on pastoral care while maintaining discipline and good behaviour in the study room. You will also perform administrative tasks including updating and maintaining the student display boards. The post holder should be flexible in both approach and commitment as participation will be required in student trips and residential visits. Candidates should also be able to offer extracurricular support to students with after school clubs. The successful applicant will be qualified to GCSE level C or equivalent in English and Maths. Computer literacy is essential. A Level 3 qualification or equivalent in Supporting Teaching and Learning is desirable. You will be asked to undertake First Aid training to provide assistance during student and residential trips. What the school offers its staff The Priory Academy LSST is a member of The Priory Federation of Academies Trust, an established and supportive MAT. Our scale allows both flexibility and creativity in terms of career development, with permanent and secondment opportunities across our academies allowing exciting career pathways. We are determined in our mission to improve the life chances of our students, and we are equally committed to the wellbeing and development of our staff. All our support staff benefit from annual appraisals, access to CPD opportunities, our Trust Employee Benefits Programme and excellent support from our HR team. The Priory Federation of Academies Trust is committed to maintaining a diverse workforce and an inclusive environment for all. Our aim, embedded in the Trust Values, is to enrich our workforce at every level and we encourage applications from all under-represented groups. The Priory Federation of Academies Trust strictly adheres to UK-GDPR regulations. In order to complete your application for this position you will be required to read and agree to the terms of our privacy statement. This will be available for you to read when you commence your application. The Academy is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. The position is subject to an enhanced DBS disclosure. Please note that applicants may be subject to online/social media presence checks. We reserve the right to interview and appoint prior to the closing date if we identify a suitable candidate. Commitment to safeguarding Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
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