Primary Care - Receptionist / Patient Healthcare
NHS Jobs - East Dulwich
£26,436.80 to £26,436.80 a year
PermanentFull time
Job Title: Patient Health Care Navigator Location: East Dulwich Hours of work: Full Time Salary: Full Time Equivalent £26436.80, 40 hrs per week We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference. You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times. You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact. This is a great opportunity for some one that really wants to have an impact on people's lives, to join a supportive and patient committed team. Role Requirements Experience of clerical and administrative work Clear thinking and have an analytical approach Able to work as part of a team, to promote a good team spirit Able to be sensitive and assertive as appropriate Experience in a client facing/customer service position Be motivated and able to work independently Who we are Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives. As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health. Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact. We live by four core values: Caring – Respect and compassion in everything we do Inclusive – Empowering diverse voices and teamwork Evolving – Driving continuous improvement and innovation Ambitious – Striving for high standards and real impact Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive. Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help. Benefits 25 days holiday plus bank holidays, plus an extra day off for your birthday Excellent work-life balance Clinical progression and training cost support Full indemnity cover for all work undertaken NHS Discount & Support Schemes Employee Assistance Programme Sick pay, enhanced maternity/paternity leave Salary sacrifice schemes (electric car, cycle to work) Life insurance (3x salary), healthcare cash plan, charitable giving scheme Apply today to join a patient-focused, innovative team and make a real difference in health care.
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PCN MDT and Integrated Care Coordinator
NHS Jobs - Newham
Negotiable
PermanentFull time
Role Purpose The MDT Coordination, Clinical Care Coordination and Integrated Care Manager will support South One PCN to deliver high quality, proactive, and integrated care for patients with long-term conditions (LTCs). The postholder will: Coordinate and optimise Multi-Disciplinary Team (MDT) working Provide clinical care coordination across pathways The role ensures effective delivery of the LTC Proactive Care and Quality and Outcomes Framework (QOF) through jointed-up, person-centred, and data-informed care, improving outcomes and reducing health inequalities. Key Duties and Responsibilities (LTC Proactive Care QOF Aligned) MDT Coordination and Delivery Coordinate and support regular, structured MDT meetings for South One PCN, ensuring alignment with LTC Proactive Care QOF requirements. Organise MDTs at practice, neighbourhood, PCN, RPN or Borough levels as locally determined. Ensure MDT meetings are focused on high-need patients and result in clear actions, ownership, and follow-up. Maintain consistent MDT processes, agendas, case selection, documentation, and tracking outcomes. Clinical Care Coordination Coordinate care for patients discussed within MDTs, ensuring timely follow-up of agreed actions and interventions. Act as a central point of coordination between primary care community services, social care, and voluntary sector partners. Support navigation of patients through complex care pathways, improving continuity and reducing fragmentation of care. Ensure personalised care plans or implemented, reviewed, and updated in collaboration with MDT members. Identify gaps in care and escalate concerns appropriately to clinical leads. Supports proactive management of patients at risk of deterioration, admission, or poor outcomes. Identification and Proactive Management of LTC Patients Support identification and prioritisation of patients with multiple LTCs, frailty, or high risk. Ensure MDT discussions focus on high-risk and complex cohorts in line with QOF indicators. Facilitate development and review of proactive, personalised care plans Person-Centred and Integrated Care Enable MDTs to deliver holistic, person-centred care planning covering physical, mental, and social needs. Promote shared decision making and continuity of care. Ensure MDT actions translate into coordinated and effective care delivery across South One PCN. Effective MDT Working and Professional Collaboration Facilitate collaboration between primary care, community services, social care, and voluntary sector organisations. Ensure appropriate professional representation within MDTs . Promote Integrated ways of working to reduce duplication and improve patient experience. Health Inequalities and Targeted Support Ensure MDT And care coordination activity targets patients with health inequalities or barriers to access. Support production of on warranted variation across the South one PCN population. Align work with prevention, early intervention, and neighbourhood priorities. Quality, Outcomes and Continuous Improvement Monitor MDT activity and care coordination effectively against LTC proactive care quote indicators. Support collection of evidence demonstrating improvement in patient outcomes and service delivery. Use data, feedback column and learning to drive continuous improvement. Governance, Reporting and Assurance Support delivery assurance for the LTC Proactive Care QOF within South One PCN. Provide reporting to PCN leadership, RPN, and ICB. Act as a key point of contact for MDT and care coordination-related performance matters.
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Customer Care Complaints Officer (FTC)
Lampton 360 - Feltham
£31,500 - £35,000
ContractFull time
Job Advert * PLEASE NOTE THIS IS A FTC UP TO 6 MONTHS * ABOUT LAMPTON GROUP Established for over a decade, Lampton Group is wholly owned by the London Borough of Hounslow. This means we operate a commercially minded business, with a public service ethos. We work in close partnership with the Borough to provide commercial, strategic and social value to the community; any profits we make are invested back into essential services and community projects. We have three operating arms - Lampton Homes, Lampton Leisure and Lampton Services – each exists to enhance the lives of residents and support the council in supplying essential services. WHY JOIN LAMPTON GROUP? * We offer annual pay reviews and incremental pay increases * Hybrid working * 24 days holiday allowance, plus bank holidays * Free gym membership * Enhanced Maternity and Paternity leave and Pension Scheme * Exclusive Discounts - save with Lampton Rewards and EE mobile offers * Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers * Sustainability Perks - cycle to work and electric car salary sacrifice scheme * Career Growth – CPD training, structured development, and leadership opportunities ABOUT THE JOB As a Customer Care Officer you will be responsible for offering a best-in-class complaint handling service as part of a team dedicated to the Voice of our Customer and Community. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers through root-cause analysis and action planning. KEY RESPONSIBILITIES INCLUDE: * Conduct investigations into formal complaints received and reach an outcome based on the merits of each case, communicating the findings and outcome to our customers and stakeholders, clearly and concisely, whilst constructing a strong oral and written argument * Support the facilitation of Stage 2 Review meetings, with customers, advocates, stakeholders, and engaged independent customers. * Liaise and develop a working relationship with other departments across the organisation and external stakeholders, including our clients, various Ombudsman, contractors, and local councillors. * Support the collation of complaints data by recording common trends and themes by utilising data from our customer management systems. * Collate, review and feedback compliments and good-news stories to re-enforce positive behaviours. * Use appropriate tools to establish the root-cause of the problem and recommend actions to rectify the issue including preventative solutions. * Identify areas of our systems, processes, policies, or training that may cause complaints and suggest improvement opportunities. * Conduct trend analysis to identify and highlight any organisational themes. * Manage, collate and redact information for example information related to customer Subject Access Requests and FOI requests. * To undertake adhoc customer satisfaction surveys. * Support the wider VoCC team as required in other administrative activities EXPERIENCE AND QUALIFICATIONS REQUIRED * A track record of managing complaints and customer feedback * Strong knowledge of Data Protection and Freedom of Information regulations * Ability to investigate issues, problem-solve and make informed decisions. * Experience using CRM and customer data systems. * Experience working to KPIs, deadlines and accuracy standards. * Excellent written and verbal communication. * Strong attention to detail, literacy/numeracy and Microsoft 365 skills. * Confident handling challenging conversations with empathy and professionalism. * Strong interpersonal skills and collaboration ability. Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.
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Paediatric Critical Care Lead Nurse
NHS Jobs - Uxbridge, Middlesex
£55,524 to £62,652 a year
ContractFull time
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
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Specialty Dentist - Acute Dental Care
NHS Jobs - London
£63,696 to £102,689 a year
PermanentFull time
Together with other colleagues, to provide a high-quality care service to patients. This includes all aspects of treatment and relevant management duties for the proper functioning of the Care Group. Responsible for the cover of periods of annual leave and short-term sickness of colleagues. Provide clinical supervision of junior dental staff as a shared responsibility with other consultant colleagues. Responsible for carrying out teaching, examination and accreditation duties as required and contributing to CPD and clinical governance initiatives. Responsible for outpatient clinic commitments in peripheral hospitals as agreed with the Divisional management team. Contribute to departmental research interests in accordance with the Trusts R&D framework. Contribute to the audit programmes, Morbidity and Mortality, clinical governance programs and learning from Deaths. Take an active role in the formulation, implementation and monitoring of the departments/ Divisions Business Plan. This may include assisting with discussions regarding service plans and developments with internal and external agencies. Conduct all activities within the contracted level of service and operating plan for service(s). Exercise professional leadership for all staff working in the specialty. This will include fostering and developing projects focused towards these ends and ensuring that the momentum of post-qualification professional education and other appropriate training is maintained. Work in conjunction with clinical and other professional colleagues to ensure that the productivity of staff within the specialty is maintained and their job satisfaction is enhanced. This may include involvement in the appraisal process for peers and/or junior colleagues. Undertake Divisional management duties as agreed with the Divisional/departmental Manager/Clinical Director. Be aware of, and comply with, all Trust infection prevention and control policies, to include hand hygiene, personal hygiene, environmental and food hygiene. Prepare for and undertake the protective interventions that you are responsible for in a manner that is consistent with evidence-based practice and maintaining patient safety.
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Patient Care Navigator (Admin Receptionist)
NHS Jobs - Stratford
from £27,007 a year
PermanentFull time
Undertake all work in a proactive, accurate and timely manner. Inform patients of the practice complaints procedure; assist patients in completing the complaint forms (where necessary); and pass complaints onto the complaints team (or other designated person) to log the complaint. Record any tasks done, by e-mail or on any other system that may be required by the practice. Complete any time sheets to record work done or correct times of arrival and departure to and from work each day as appropriate. Undertake any work delegated to you by other Supervisors, Managers, Administrators, as and when requested, in a proactive and timely manner. Attend practice meetings - as per practice meeting schedule. This may require you to be flexible about your hours in order to enable you to regularly attend these meetings. Participate in any practice development away days. Carry out any reasonable management instruction in a proactive and timely manner in order to facilitate the smooth running of the practice. Undertake any other tasks consistent with this role as required by the Partners, and any other Managers in the organisation. Any staff member can be called upon by a clinician (doctor / nurse / healthcare assistant) from time to time to Chaperone a patient during a physical examination ensuring that the Chaperone policy is adhered to at all times. Ensure all consulting rooms, waiting rooms, and offices are clean, tidy, stocked up prior to each surgery session. Ensure that all of the appropriate patient related forms are available as and when they may be needed & are avaiilable via our website. Support and participate in the practices Health and Safety procedures. Attend basic life support, safeguarding and any other training required, as and when requested by the organisation. Ensure all appropriate security measures are carried out daily i.e. all rooms are secured, locked and any alarm systems are activated. Respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role. Maintain the confidentiality of all personal data both electronic and manual in line with data protection legislation. Carry out their duties and responsibilities, at all times, in line with Data Protection Legislation. Encourage and develop teamwork within the practice. Participate in practice meetings and practice management meetings, reporting progress when required. Participate in audits and inspections as appropriate. Work closely with the doctors, nurses and managers in the setting up and/or improving of practice systems for monitoring/measuring performance Ensure that all Practice Policies are fully implemented Support, Manage and Train the practice administrative team. Undertake personal development courses designed to support the role of administrative staff where available.
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Paediatric Critical Care Staff Nurse
NHS Jobs - London
£38,488 to £46,852 a year
PermanentFull time
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
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Primary Care Digital and Transformation Lead
NHS Jobs - Harrow
£57,528 to £64,750 a year
PermanentFull time
Main Duties of the Job Service Improvement & Transformation Work with practices to understand operational challenges and identify practical solutions, including sharing best practice across the PCN. Lead the planning, prioritisation and delivery of changes that improve patient access, staff experience and service efficiency. Delivery of KPIs, Develop and maintain a PCNwide transformation plan, managing interdependencies, risks and resource requirements to deliver KPIs. Support staff to access relevant training and development to enable successful delivery of agreed improvements. Use recognised project and improvement methodologies to track progress and evaluate impact. Key Performance Indicators (KPIs) KPIs will be agreed locally and may include: Increased uptake of NHS App and online consultation tools. Improved EMIS data quality and coding consistency. Measurable improvements in patient access and digital experience. Demonstrable reduction in unwarranted variation across practices. Delivery of agreed PCN-led programme transformation milestones. Delivery of Population health management Programme across Integrate Neighbourhood teams. Information & Data Management Take a datadriven approach to understanding challenges, identifying solutions and measuring improvement. Work with practices, INT and ICB to standardise data sets and metrics used for monitoring change. Bring together data from multiple sources to generate actionable insights for practices. Present data clearly to clinical and nonclinical audiences to support decisionmaking. Highlight unwarranted variation and support practices to understand data limitations. Encourage a culture of using data to evaluate operational processes and track trends over time. Secure analytical support where required and strengthen PCN datasharing mechanisms. Communication & Engagement Build strong working relationships with practices, INT, ICB and wider stakeholders. Support consistent communication and engagement across the PCN to ensure buyin to change. Ensure changes align with clinical priorities and have ownership from clinical leaders. Support practices to communicate new processes effectively to patients. Identify and share best practice from other PCNs and systems. Participate in relevant working groups, project boards and forums. Policy & Service Development Maintain awareness of national and regional policy developments and support practices to interpret and apply them locally. Act as Information Governance Lead for Sphere PCN. Work with the ICB to support development and delivery of primary care and digital transformation strategies. Support practices to adapt policies and initiatives to local needs and priorities. Equality & Diversity Promote equality, diversity and the rights of patients, carers and colleagues. Act in a way that respects privacy, dignity and individual circumstances. Identify and challenge discrimination and support people to exercise their rights.
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Bank Emergency Care Practitioner (ECP)
NHS Jobs - London
£57,847 to £75,843 a year
PermanentFull time
Job Summary As a UTC ECP you will be considered a key person in day-to-day clinical leadership and expertise within the department. You will be working autonomously within your sphere of competency as a clinician in a diverse, multi-skilled team that includes GPs, Advanced Practitioners, Physician Associates, Paediatric ANPs, Emergency Practitioners and Live Well Coaches. On each shift, you will provide expert advice and second opinions for patients seen and treated by junior members of staff. With links to both VTS and Greenwich University, you will have access to a range of CPD courses. We work closely with the ICS, ICB, Local Trust and various other local shareholders to provide opportunities to learn, innovate and contribute new ideas. This is a genuine opportunity to be a part of something new and exciting in South-East London, with real opportunity for personal growth and to influence Urgent Care in your area. We are looking for full and part time practitioners on a permanent salaried basis.The service is 365 days per year, 7 days a week. This shift will be a night shift. Communication and Relationship Skills - Demonstrate excellent communication skills when working with the internal team as well as external, particularly our practices and the hospital trust. - Be able to identify and take into consideration barriers to understanding and employ appropriate methods to ensure effective communication particularly where barriers are clinical in nature. - Provide emotional support to patients and carers - Be aware of the procedures to follow if concerned regarding the protection of children. - Ensure compliance with policies, procedures and clinical guidelines for self and others. - Hold good relationship building skills to develop strong relationships with key individuals within practices and the local healthcare system - Have the ability to successfully make appropriate in hospital specialty referrals. Analytical and Judgmental Skills - Perform specialist assessment of patients needs, diagnose where appropriate, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills. - Be able to discuss with patients and carers the range of possible treatment/ management options and their implications before treatment decisions are made. - Be responsible for monitoring health, safety and security of self, the team and others and promote best practice in the clinical area. - Identify clinical issues and incidents within the service that reduce the quality of care within the specialist service bringing any issues to the attention of the management team. - Take part in activities to counter these to ensure the delivery of safe and effective care. - Ensure that high standards of care are given and maintained and act when standards are not being met. Planning and Organisational Skills - Plan, organise and prioritise own daily workload. - Recognise, prevent, and diffuse potential areas of conflict and where required take a key role in the management of the outcome. - To exercise good personal time management, punctuality, and consistent reliable attendance. Physical Skills - Demonstrate competence in the use of all clinical equipment used in the overall care of patients within the scope of service. - Demonstrate competence in physical examination assessment skills applicable to scope of service. - Have competent computer / keyboard skills including ability to utilise software programmes required to provide the service. - Ability to travel to all sites of service delivery in a timely manner. Patient/Client Care - Perform assessment of patients needs, diagnose where appropriate, plan, implement and evaluate clinical treatment and care using advanced clinical knowledge and skills. - Establish effective communication with patients and carers / relatives. - Deliver specialised, evidence-based advice suitable for the individuals medical, social, psychological, religious, and cultural requirements. - Ensure that appropriate action is taken to protect vulnerable patients and that they can access/receive the appropriate care. - Ensure compliance with policies, procedures and clinical guidelines for self and others. - Promote peoples equality, diversity, and rights. - Identify clinical issues and incidents within the service that reduce the quality of care bringing any issues to the attention of the Clinical Lead. - Take part in activities to counter these to ensure the delivery of safe and effective care. - The post holder is responsible for always ensuring the safety of patients and promoting a safety culture through the effective management of risk. Responsibilities for Policy and Service Development - Contribute and influence policy making and clinical guidelines internally and externally, necessary to support the service. - Contribute and influence policy making and clinical guidelines internally and externally, necessary to support their specific service. - Act as an ambassador and role model for Greenwich Health. Responsibilities for Finance - Ensure the effective and efficient use of physical and financial resources. - Ensure all clinical equipment used are well maintained and cleansed as required. Responsibilities for HR - Maintain active status on relevant professional registers. - Act always in accordance with professional code of conduct and guiding documents, Health Care Standards. - Maintain a professional portfolio. - To take responsibility for own continuous self-development, undertaking any education and training opportunities identified as necessary for role to remain eligible for professional registration including mandatory training. - Adhere to Company Policy & Procedure. - Assist managers in the development of strategies for professional development in keeping with staff competence appraisal, service developments and professional requirements. - Attend all mandatory training relevant for the post. - Attend and actively participate in an annual personal development review and undertake relevant activities to meet the training and development objectives as identified in the performance review. Responsibility for Information Resources - Maintain confidential and comprehensive patient records in accordance with your professional body. - Continually monitor standards of care through bench marking and using the tools provided. - Participate in collection of patient satisfaction surveys for the service as required. Research and Development - Takes responsibility for own continuing professional development and performance, including identifying own development needs and maintain own portfolio in accordance with re-registration requirements. - Support the clinical lead in ensuring the clinical environment is conducive to effective learning. - Maintain a high level of awareness of relevant research issues and trends within the scope of practice and professional area. - Take responsibility for personal development and education and Personal Development Plan objectives. - Participate in Clinical Supervision for self and others and utilise reflective practice techniques. The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the post holder. Please note that the successful candidate will be required to self-fund an Enhanced DBS check, unless they already hold a valid Enhanced DBS certificate issued within the last three months. The successful candidate must also be willing to complete all mandatory pre-employment checks, onboarding requirements, and training prior to commencing employment. Please note that this vacancy may close earlier than the advertised closing date if a high volume of applications is received.
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