Managing Quantity Surveyor
Octavius Infrastructure Limited
PermanentFull time
We are recruiting for a Managing Quantity Surveyor to join us at Octavius, leading the commercial delivery of a growing portfolio of rail infrastructure projects across Network Rail's North West & Central Framework. Octavius is a leading civil engineering organisation delivering safe, sustainable and efficient transport solutions across the UK. As we continue to grow our rail portfolio, this is an exciting opportunity to take ownership of a diverse programme of works and play a key role in shaping its commercial success. We are appointed to Network Rail's North West & Central Capital Delivery Framework (CP7: 2024-2029), delivering multi-disciplinary rail projects across stations, civils, accessibility improvements and rail systems. You'll be working on...You'll lead the commercial delivery of a varied portfolio of projects across the South and Midlands, supporting both station infrastructure and accessibility programmes. Your portfolio currently includes: -A major project in the Bushey / Watford area -Access for All (AfA) schemes at Kings Langley and Wellington -Future projects as the framework continues to grow These projects are progressing from design into delivery, giving you the opportunity to influence commercial strategy from an early stage whilst supporting successful project outcomes through to completion. In this role, you'll: -Lead the commercial management of multiple projects, ensuring strong financial and contractual performance -Take ownership of forecasting, cost planning, CVR reporting and change management -Lead procurement and supply chain engagement -Manage risk and identify commercial opportunities -Provide commercial leadership to project teams and stakeholders -Support the development and growth of the wider commercial team You'll work with...A collaborative team of commercial, project and delivery professionals working across some of the UK's most important rail infrastructure programmes. You'll work closely with clients, framework partners, project teams and supply chain organisations, helping to shape the commercial performance of the framework whilst building long-term relationships. The role can be based from London, Watford or project locations and typically involves a blend of site, office and home working, with around three days per week spent on site or in the office. Why this role stands out -Join a major Network Rail CP7 framework with a strong pipeline of work -Lead a varied portfolio across station, civils and accessibility projects -Influence projects from design through to construction -Play a key role in the continued growth of our rail business -Enjoy the autonomy to shape commercial strategy whilst remaining close to project delivery This is an excellent opportunity for an experienced commercial professional who enjoys variety, stakeholder engagement and leading projects from the front. You'll receive...We offer a competitive rewards package, including: -Company Car scheme -Private Healthcare -Pension and Life Assurance -25 days Annual Leave, plus a day off for your birthday -Hybrid working where possible -Enhanced family leave packages -Ongoing development and career progression opportunities About you...You're an experienced commercial leader who enjoys taking ownership of projects, building relationships and developing teams. Whether you're already operating as a Managing Quantity Surveyor or you're a Senior Quantity Surveyor ready for the next step, you'll be comfortable managing multiple stakeholders and driving strong commercial outcomes. You'll bring... -Significant experience within a Quantity Surveying or commercial management role -Strong knowledge of cost management, forecasting and contractual administration -Experience working with NEC contracts, ideally NEC4 -Experience delivering infrastructure, civil engineering or rail projects -Strong leadership and stakeholder management skills -Experience managing or mentoring commercial team members Ideally, you'll also have: -Rail infrastructure experience -Access for All (AfA) project experience -Professional membership (RICS, CICES or similar), or be working towards it Why join Octavius?At Octavius, you'll be trusted to take ownership, supported to grow and encouraged to make a real impact. As we continue to expand our rail portfolio, this is an opportunity to join a long-term framework, influence how projects are delivered and help shape the future of our commercial team. Ready to take the lead on projects that improve and enhance Britain's rail infrastructure? Inclusion and diversity are important to us, we are an equal opportunities employer and value difference. We want and will continue to build an inclusive environment where our people thrive. We firmly believe constantly striving to build a truly diverse workforce is what makes us a strong business and will enable us to continue to solve important problems and deliver unrivalled value to both our customers and clients. If you need any specialist support throughout your application, we will work with you where we can to support your journey with us.
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Assistant Store Manager
Oliver Bonas - Ealing
£30,000 to £30,000 a year
PermanentFull time
We are looking for an Assistant Store Manager to join Team OB in our Ealing store. As an Assistant Store Manager, you will work alongside your Store Manager to enhance sales and motivate your team. Reporting to the Store Manager, you will bring enthusiasm, positivity, and joy to the store by inspiring your customers and colleagues and maximising sales. This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager, and we are open to having conversations about working flexibly. A bit about us … At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role … OB Assistant Store Managers will: Analyse a variety of reports to measure the success of the store and team. Work with KPIs to evaluate the store’s performance and identify development areas. Lead by example and provide guidance to all team members, making sure their personal objectives and the store’s objectives are being met. Provide a great experience to every customer delivering on our service expectations. Work alongside the store manager to ensure the team delivers exceptional customer experiences. Be genuine with customers by creating a warm, inclusive, comfortable atmosphere through the store. Support your store manager with progress meetings and appraisals in a timely manner for all team members and carry out the meetings where appropriate. Work with your team to develop and support their career progression. Follow company guidelines for all cash handling including till transactions and cashing up. Make sure the team always adhere to OB operational standards. Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice. Bonas Benefits: Generous employee discount up to 60% off all OB products Free access to our 24 hour employee assistance programme with Optima Health – offering financial, emotional and vocational support Flexible holiday – 30 days (including bank holidays) – increasing to 35 days with length of service Annual discretionary profit related bonus scheme Free membership for our Westfield Health Cash Plan Auto-enrolment into our pension plan Refer a Friend incentive Enhanced maternity, paternity, adoption and shared parental leave Equity, Diversity and Inclusivity Voice network and EDI team Mental Health First Aider support Education and support through 360L eLearning platform Free refreshments and treats in store What we look for: Experience in team management. Positivity, vibrancy and ready to take on anything. Someone who’s kind, helpful and considerate towards customers and team members alike. Calm, solutions focused with strong listening skills to find way to make things right. Exceptional organisation skills and natural multi-tasking ability. Commercial awareness. Ambition, resourcefulness and someone who’s looking for opportunities to learn more.
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People & Talent Manager
Caravan Restaurants and Coffee Roasters - London
PermanentFull time
People & Talent Manager Caravan Restaurants & Coffee Roasters Location: Lambworks, North London, N7 9DP Salary: competitive Reporting to: People & Culture Director Great people. Brilliant teams. Real opportunities to grow. At Caravan, we believe great hospitality starts with great people. Since opening our first restaurant in Exmouth Market in 2010, we've grown into a collection of restaurants across London and Manchester, alongside our specialty coffee roastery. We're proudly B Corp Certified and guided by four values: All Welcome, Well-Travelled, No Boundaries and Caravan of Love. We're looking for an experienced and passionate People & Talent Manager to join our People & Culture team and help us deliver our people priorities across the business. The opportunity This is a hands-on role for someone who loves people, thrives on getting things done and knows how to turn plans into action. Working closely with our People & Culture Director, Operations teams and site leaders, you'll take ownership of the day-to-day delivery of our talent management processes, ensuring they are implemented consistently, effectively and with real impact. From succession planning and performance reviews to career development, onboarding and internal progression, you'll keep our people programmes moving and help our managers deliver a brilliant experience for their teams. What you'll be doing Talent & succession planning: Manage our talent planning processes, maintain succession plans, identify gaps and ensure agreed actions are followed through. Performance management: Coordinate and deliver performance review cycles, development plans and talent reviews, supporting managers to have effective conversations and maintain accountability. Career development: Manage internal mobility and career progression initiatives, helping our people access opportunities to develop and grow. Talent acquisition: Partner with hiring managers and the People team to support recruitment priorities, consistent selection processes and effective hiring practices. Onboarding: Own the onboarding process for managers and support teams, ensuring site leaders deliver a consistent and engaging experience for new starters. People data & reporting: Maintain accurate talent information, track progress and provide meaningful insights to support decisions and continuous improvement. Culture & inclusion: Ensure our values and commitment to inclusion are reflected in how our people processes are delivered. About you We're looking for someone who combines strong people knowledge with a practical, organised and proactive approach. You'll bring: Experience in talent management or a People/HR generalist role, ideally within hospitality or another fast-paced, multi-site environment. Experience coordinating and delivering talent, performance and development processes. Strong organisational skills, attention to detail and the ability to manage competing priorities. Confidence working with operational managers, building relationships and holding people accountable. A hands-on, solutions-focused approach and the confidence to work independently. The ability to use people data and systems to monitor progress and identify opportunities for improvement. A genuine passion for developing people and creating a positive employee experience. CIPD qualification or working towards a qualification, at any level, desirable but not essential. Most importantly, you'll be someone who takes ownership, follows through and enjoys making things happen. What we offer Competitive salary The opportunity to make a meaningful impact within a growing hospitality business Leadership development and career progression opportunities Meals and drinks on shift across our locations Dining discount for family and friends Coffee discounts at Caravan Coffee Roasters Financial wellbeing, mental health support and professional mentoring If you love people, enjoy bringing plans to life and want to help create great opportunities for others, we'd love to hear from you.
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Trainee Healthcare Manager
Bramley Health
45k Per Annum
PermanentFull time
Ready to be a vital part of a dynamic healthcare environment? Join Bramley Health as a Trainee Healthcare Manager and take the first step towards a rewarding leadership career within specialist health and social care. This is a structured development role designed for high-potential graduates who are passionate about healthcare management and ready to develop the skills, knowledge, and experience needed to progress into senior and Registered Manager positions. About the Role As a Trainee Healthcare Manager, you will work closely with Senior Leaders, Registered Managers, and corporate support teams to support the operational, governance, and performance management of our healthcare services. This is a non-clinical role with a strong focus on leadership, operations, quality, and business management within a regulated healthcare environment. You will gain hands-on experience across service operations, CQC compliance, performance monitoring, financial management, and people leadership, supported by a structured development and mentoring programme. What You'll Be Doing o Supporting the day-to-day operational running of healthcare services o Working alongside service managers to monitor occupancy, staffing, capacity, and performance o Assisting with service planning, risk management, and operational problem-solving o Supporting audits, inspections, quality reviews, and action planning in line with CQC standards o Monitoring incidents, complaints, safeguarding concerns, and learning outcome. o Analysing operational and financial performance data and producing reports for senior leaders o Supporting budget monitoring, cost control, and efficiency initiatives o Working with HR and Recruitment teams to support workforce planning and staff development o Attending governance meetings and contributing to service improvement projects Development & Progression This role is part of a structured management development pathway and includes: o Mentoring and leadership training o Exposure to senior leadership and strategic decision-making o Project work aligned to service improvement and organisational priorities o Subject to performance, the postholder is expected to progress into a Registered Manager role. PLEASE NOTE THAT AN ENHANCED DISCLOSURE AND BARRING CHECK IS REQUIRED FOR THIS ROLE. About You Were looking for someone who is motivated, organised, and committed to building a career in healthcare management. YOU WILL HAVE: o A degree (minimum 2:1 preferred) in Healthcare Management, Business Management, Health & Social Care, or a related discipline o Strong communication, organisational, and analytical skills o A professional, ethical, and accountable approach to work o A clear commitment to delivering high-quality, safe care IDEALLY, YOULL ALSO HAVE: o Experience in healthcare, social care, or another regulated environment o Awareness of CQC standards and governance frameworks o Evidence of leadership potential ABOUT BRAMLEY HEALTH Bramley Health is a leading provider of specialist health and social care services across South London and the South East. We support individuals with complex needs through outcome-focused, person-centred care pathways, always putting the safety, dignity, and wellbeing of our service users first. ADDITIONAL INFORMATION This is a non-clinical role Occasional travel between services may be required Enhanced DBS check required Flexible working expected Ready to start your leadership journey in healthcare? APPLY NOW AND GROW YOUR FUTURE WITH BRAMLEY HEALTH.
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General Services Manager
Sodexo Ltd - Cork
£80,000 to £90,000 a year
PermanentPart time
General Services Manager Location: Kinsale, Co. Cork, Ireland Salary: Sodexo Contract: Full Time, Permanent Lead. Inspire. Deliver Excellence. Are you an experienced facilities management professional with strong leadership, commercial and client relationship skills? Do you have a proven track record of managing complex operations within a highly regulated environment? Sodexo is seeking an experienced General Services Manager to lead the delivery of integrated facilities management services at the Eli Lilly site in Kinsale, Co. Cork. This is an exciting opportunity for a commercially focused and people-oriented leader to oversee multiple service lines, drive operational excellence and build strong client relationships within a pharmaceutical environment where quality, compliance and safety are paramount. The Role As General Services Manager, you will take overall responsibility for the effective delivery of facilities management services on site, ensuring contractual commitments, operational targets and regulatory requirements are consistently achieved. You will lead and develop a diverse team, manage financial performance and identify opportunities for continuous improvement, innovation and business growth. Key Responsibilities Operational Leadership: Oversee the delivery of integrated facilities management services, ensuring exceptional service standards and contractual compliance. Client Relationship Management: Build and maintain strong client relationships, proactively addressing requirements and driving customer satisfaction. Financial Management: Manage budgets, forecasting, monthly profit and loss reporting, invoicing and financial performance to achieve commercial targets. People Management: Lead, coach and develop a high-performing team, promoting employee engagement, accountability and continuous professional development. Health, Safety & Compliance: Ensure compliance with all relevant health and safety legislation, site procedures and pharmaceutical quality requirements, including applicable GMP and GDP standards. Contract Management: Monitor service-level agreements (SLAs), key performance indicators (KPIs), contractual obligations and supplier performance. Continuous Improvement: Identify and implement opportunities to improve service delivery, operational efficiency, productivity and cost control. Business Development: Identify opportunities to expand service offerings, introduce innovative solutions and support contract growth. Risk Management: Maintain effective risk registers, business continuity plans and compliance procedures, ensuring risks are identified and appropriately managed. Stakeholder Collaboration: Work closely with central teams, technical specialists and other stakeholders to deliver consistent, high-quality services across the site. What We’re Looking For The successful candidate will demonstrate: A minimum of five years’ experience working and managing within a regulated environment, including GMP and GDP in warehousing operations. Proven experience managing outsourced services, facilities management contracts or complex operational environments. Strong commercial acumen, including budget management, financial reporting and profit and loss responsibility. Excellent client relationship management and stakeholder engagement skills. Demonstrable experience leading, developing and motivating diverse teams. A strong understanding of health and safety, quality assurance, risk management and regulatory compliance. Experience driving business improvement initiatives, operational efficiencies and service excellence. The ability to analyse workforce requirements and optimise resource utilisation. Excellent communication, influencing, organisational and problem-solving skills. A proactive, results-driven approach with the ability to work independently and collaboratively. Desirable Qualifications & Experience A degree or relevant technical background in facilities management, engineering or a related discipline. Experience within the pharmaceutical or FMCG sectors. NEBOSH General Certificate, Diploma or equivalent health and safety qualification. BIFM qualifications or other relevant professional development. Why Sodexo?: Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way. We also offer a range of perks, rewards and benefits for our colleagues and their families: Unlimited access to an online platform offering wellbeing support An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing Access to a 24hr virtual GP Service Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family) Save for your future by becoming a member of the Pension Plan Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit Sodexo UK and Irelands enhanced benefits and leave policies A little more about Sodexo: At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. Click here to read more about what we do to promote an inclusive culture. Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
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Service Support Manager
NHS Jobs - London
£38,488 to £46,852 a year
PermanentFull time
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews, please view the Job Description attachment with the job advert.
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Contract & Compliance Manager
Triumph Consultants Ltd - London
£36.53 to £36.53 an hour
TemporaryFull time
What's involved with this role: Role: Contract & Compliance Manager (Gas) Ref: 000B 7B3E / 1 Pay Rate: £36.53 per hour PAYE, with flexible holiday pay IR35: Inside Hours: 37 hours per week Length of Contract: 7 months Location: Wembley, London, HA9 0FJ Hybrid Arrangements: A Basic DBS is a requirement of this role Contract & Compliance Manager – Gas & Electrical We are seeking an experienced Contract & Compliance Manager with a strong technical background in both gas and electrical compliance to oversee statutory compliance, contractor performance and maintenance programmes across a property portfolio. Key Responsibilities: Manage gas and electrical compliance contracts, ensuring statutory obligations and safety standards are met. Oversee inspections, testing, planned maintenance and remedial works. Monitor contractor performance, quality, budgets and KPIs. Identify and manage compliance risks, implementing effective mitigation plans. Maintain accurate compliance records, audit trails and performance reports. Provide technical advice on relevant legislation, health and safety and regulatory requirements. Essential Requirements: Proven experience in contract and compliance management, with a strong background in both gas and electrical services. Strong knowledge of statutory compliance, health and safety regulations and contractor management. Experience developing compliance programmes, managing risk and monitoring performance. Excellent leadership, communication and stakeholder management skills. IOSH, NEBOSH or equivalent health and safety qualification, or relevant experience. Apply now to take ownership of critical compliance programmes, ensuring safe, effective and fully compliant service delivery. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. 1 Job Ref: 000B 7B3E / 1 Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Please do try to resist contacting us with requests for progress updates. We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed. Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.
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General Services Manager
Sodexo Ltd - Cork
£80,000 to £90,000 a year
PermanentFull time
General Services Manager Location: Kinsale, Co. Cork, Ireland Salary: €80,000 - €90,000 per annum (DOE) Contract: Full Time, Permanent Lead. Inspire. Deliver Excellence. Are you an experienced facilities management professional with strong leadership, commercial and client relationship skills? Do you have a proven track record of managing complex operations within a highly regulated environment? Sodexo is seeking an experienced General Services Manager to lead the delivery of integrated facilities management services at the Eli Lilly site in Kinsale, Co. Cork. This is an exciting opportunity for a commercially focused and people-oriented leader to oversee multiple service lines, drive operational excellence and build strong client relationships within a pharmaceutical environment where quality, compliance and safety are paramount. The Role As General Services Manager, you will take overall responsibility for the effective delivery of facilities management services on site, ensuring contractual commitments, operational targets and regulatory requirements are consistently achieved. You will lead and develop a diverse team, manage financial performance and identify opportunities for continuous improvement, innovation and business growth. Key Responsibilities Operational Leadership: Oversee the delivery of integrated facilities management services, ensuring exceptional service standards and contractual compliance. Client Relationship Management: Build and maintain strong client relationships, proactively addressing requirements and driving customer satisfaction. Financial Management: Manage budgets, forecasting, monthly profit and loss reporting, invoicing and financial performance to achieve commercial targets. People Management: Lead, coach and develop a high-performing team, promoting employee engagement, accountability and continuous professional development. Health, Safety & Compliance: Ensure compliance with all relevant health and safety legislation, site procedures and pharmaceutical quality requirements, including applicable GMP and GDP standards. Contract Management: Monitor service-level agreements (SLAs), key performance indicators (KPIs), contractual obligations and supplier performance. Continuous Improvement: Identify and implement opportunities to improve service delivery, operational efficiency, productivity and cost control. Business Development: Identify opportunities to expand service offerings, introduce innovative solutions and support contract growth. Risk Management: Maintain effective risk registers, business continuity plans and compliance procedures, ensuring risks are identified and appropriately managed. Stakeholder Collaboration: Work closely with central teams, technical specialists and other stakeholders to deliver consistent, high-quality services across the site. What We’re Looking For The successful candidate will demonstrate: A minimum of five years’ experience working and managing within a regulated environment, including GMP and GDP in warehousing operations. Proven experience managing outsourced services, facilities management contracts or complex operational environments. Strong commercial acumen, including budget management, financial reporting and profit and loss responsibility. Excellent client relationship management and stakeholder engagement skills. Demonstrable experience leading, developing and motivating diverse teams. A strong understanding of health and safety, quality assurance, risk management and regulatory compliance. Experience driving business improvement initiatives, operational efficiencies and service excellence. The ability to analyse workforce requirements and optimise resource utilisation. Excellent communication, influencing, organisational and problem-solving skills. A proactive, results-driven approach with the ability to work independently and collaboratively. Desirable Qualifications & Experience A degree or relevant technical background in facilities management, engineering or a related discipline. Experience within the pharmaceutical or FMCG sectors. NEBOSH General Certificate, Diploma or equivalent health and safety qualification. BIFM qualifications or other relevant professional development. Why Sodexo?: Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way. We also offer a range of perks, rewards and benefits for our colleagues and their families: Unlimited access to an online platform offering wellbeing support An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing Access to a 24hr virtual GP Service Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family) Save for your future by becoming a member of the Pension Plan Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit Sodexo UK and Irelands enhanced benefits and leave policies A little more about Sodexo: At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. Click here to read more about what we do to promote an inclusive culture. Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications
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Hotel Reception Manager
Clermont Hotel Group - London
PermanentFull time
Hotel Reception Manager The Clermont Charing Cross Contract: Full Time Payment: Salaried Salary: £33825 per annum Refresh and recharge in the heart of London's Charing Cross in our 4 star luxury hotel. This grand railway hotel is just a stone's throw from Trafalgar Square and the Strand. Enjoy the buzz of London's busy city streets, world class shopping and entertainment before returning to the peaceful haven of The Clermont Charing Cross. What you’ll be doing As Reception Manager, you’ll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you’ll be comfortable driving sales at the desk and empowering your team to do the same. What you’ll bring Creative, inspiring leadership that motivates and guides the team to deliver exceptional service A keen eye for detail to ensure the highest standards at all times A deep passion for hospitality and guest satisfaction Excellent communication skills, with the ability to connect naturally with guests and team members Analytical skills for problem-solving and sales strategy Knowledge of Opera is beneficial but not essential What you’ll get in return As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done. Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential. Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include: Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you Refer a Friend – Earn up to £1000 when friends join our team Interest-Free Loans – Season ticket loans to make commuting easier Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it. On-Site Mental Health First Aiders 24/7 Employee Assistance Line – Free, confidential advice Be Well Platform – Our Online fitness and wellness resources Gym Discounts & Cycle to Work Scheme Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture. ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition Social & Seasonal Events – Fun, inclusive celebrations People Council – A platform for every voice Paid Volunteering Days – Give back to causes close to you At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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Service Reception Manager
Perfect Placement UK Ltd - Barnet, London
£35,000 to £45,000 a year
PermanentFull time
We are seeking a highly motivated and experienced Service Reception Manager to join our client's reputable dealership in North London. This is an excellent Service Reception Manager opportunity for a dedicated professional looking to progress into a managerial role within the automotive sector. The Service Reception Manager will be responsible for leading the service and reception team, ensuring exceptional customer service, and supporting the continuous improvement of operational standards. Benefits: - Competitive basic salary of £35,000 with an achievable OTE of £45,000 as a Service Reception Manager - Monday to Friday working hours from 8am to 6pm - Paid overtime for one in four Saturday mornings - Opportunity to develop leadership skills and progress into an Aftersales Manager role - Supportive working environment within a well-established dealership - Chance to work in a dynamic team committed to customer satisfaction and operational excellence Duties: - Lead, motivate, and develop the service reception team to deliver outstanding customer experiences - Manage customer complaints and resolve concerns efficiently and professionally - Oversee daily operations of the service reception area, ensuring high standards of customer care - Coach Service Advisors and reception staff to improve team performance - Identify areas for process improvement and enhanced customer service - Support the Aftersales Manager in achieving departmental goals and operational targets - Drive customer satisfaction and contribute to dealership success through proactive management Requirements: - Previous experience as a Senior Service Advisor, Service Team Leader, or similar role within automotive aftersales - Passion for delivering excellent customer service and achieving high levels of satisfaction - Confident handling challenging customer situations and complaints - Strong leadership, communication, and organisational skills - Proactive attitude with a desire to progress into an Aftersales Manager position - Automotive sector knowledge and a customer-focused approach as a Service Reception Manager Contact James Gilchrist, Automotive Recruitment Specialist at Perfect Placement covering Barnet and Greater London, today to discover more about this fantastic Service Reception Manager opportunity. At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,800 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs.
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