EHR Deputy Training Manager | University College London Hospitals NHS Foundation Trust
University College London Hospital - London
£75,328 - £86,114 Per annum inclusive of HCAS
ContractFull time
This is an exciting opportunity for someone interested in working in both a training and digital healthcare role to support our Electronic Health Record (Epic) system which went live in April 2019. We are looking for a skilled, experienced and enthusiastic Deputy Training Manager to join our innovative Epic Training & Adoption team. This position is to cover maternity leave of the existing post holder. Patients are at the centre of everything we do. Our Electronic Health Record - Epic - helps to ensure that we continue to get better at delivering services and treatment plans designed around patient needs. Our vision is to create a digitally enabled organisation that supports the delivery of efficient and effective patient care, achieved through easy-to-use systems that provide staff and patients with access to the right information, in the right place, at the right time. University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) • National Hospital for Neurology and Neurosurgery • Royal National ENT and Eastman Dental Hospitals • University College Hospital Grafton Way Building • Royal London Hospital for Integrated Medicine • University College Hospital Macmillan Cancer Centre • The Hospital for Tropical Diseases • University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* *UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working. To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH? This advert closes on Sunday 18 Oct 2026
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Service Manager - Digital Clinical Division | Moorfields Eye Hospital NHS Foundation Trust
Moorfields Eye Hospital NHS Foundation Trust - London
£58,133 - £65,261 Per Annum, Inclusive of HCAS
PermanentFull time
An exciting opportunity has arisen within the Digital Clinical Services Division for a Service Manager to support the delivery and ongoing development of Moorfields' digital transformation programmes and Moorfields hosted Single Point of Access. The post holder will work closely with the Digital Clinical Services leadership team and be responsible for key service delivery areas, including Sparc (Single Point of Access for Referral and Communication), and service improvement initiatives. The successful candidate will support operational performance, governance and service development, working across organisational boundaries with clinicians, commissioners, community providers and other stakeholders to improve patient access, experience and outcomes. They will lead on achieving performance and quality targets, managing risks and delivering projects that support service sustainability and growth. The role includes responsibility for performance reporting, data analysis, financial monitoring, workforce management and stakeholder engagement. The post holder will be expected to identify and resolve operational challenges, implement service improvements and support the expansion of digital and community ophthalmology services across Moorfields and partner health systems. The ideal candidate will be an experienced operational leader with strong analytical, organisational and relationship management skills, and a commitment to delivering high-quality, patient-centred services. The post holder will support the delivery and performance of Digital Clinical Services programmes, including Sparc and other digital transformation initiatives. They will be responsible for the day-to-day operational management of designated services, ensuring high-quality service delivery and achievement of key performance indicators. The role will involve monitoring and reporting service activity, performance, demand and capacity, identifying opportunities for improvement and implementing actions to support service objectives. The post holder will lead and support service improvement and digital transformation initiatives to improve referral management, operational efficiency and patient experience. Working closely with clinicians, administrative teams, commissioners, providers and other stakeholders, the post holder will support collaborative service delivery and the implementation of new services and contracts. They will also support governance processes, including the management of risks, incidents, complaints and quality improvement actions. The post holder will provide leadership and support to administrative staff, including recruitment, staff development and performance management, and will support budget monitoring and resource planning. They will undertake projects and responsibilities as required to support the performance, sustainability and strategic development of Digital Clinical Services. At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer: • Salary including High-Cost Area Supplement • Opportunity to join the NHS Pension Scheme • Free 24/7 independent counselling service • Learning and development opportunities • Easy and quick transport links • A range of attractive benefits and discounts • Access to Blue Light Card and other NHS Discount Schemes • Free Pilates classes • Full support and training to develop your skills • Flexible working friendly organisation And so much more! To see the full range of benefits we offer please see our Moorfields benefits document. • To be responsible for monitoring and analysing relevant service data, including activity, demand, capacity, KPIs and performance reports, ensuring data is validated and appropriate action is taken to resolve issues, with performance concerns escalated to the Lead Provider Development Manager where required. • To support the delivery of contractual, operational and quality targets across Sparc and Digital Clinical Services, ensuring KPI breaches are avoided wherever possible and escalated appropriately when necessary. • To lead on the monitoring and improvement of referral quality, working in partnership with clinicians, administration teams, commissioners, community providers and system partners. • To work with patients, administrative staff, clinicians and external stakeholders to achieve sustained improvements in: • Patient access and waiting times • Referral management and pathway efficiency • Patient experience and satisfaction • Service performance and operational effectiveness • Data quality and reporting • To take a lead role in facilitating service improvement, pathway redesign and digital transformation initiatives across Digital Clinical Services. • To support the mobilisation and implementation of new services, contracts and business development opportunities, contributing to the sustainability and growth of Sparc and other Digital Clinical Services programmes. • To ensure that administrative functions are delivered to a high standard and that Trust policies, governance requirements and standard operating procedures are adhered to. • To support the investigation of complaints, incidents and service issues, ensuring lessons learned are identified and improvement actions implemented. • To manage and monitor delegated budgets and resources, supporting the achievement of financial and operational objectives. • To provide line management, leadership and support to delegated administrative staff, including recruitment, induction, appraisal, training and performance management. • To complete ad-hoc tasks and projects at the request of the Lead Provider Development Manager to support the delivery, development and expansion of Digital Clinical Services. • To deputise for the Lead Provider Development Manager where appropriate. This advert closes on Tuesday 20 Oct 2026
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Band 7 Complaints and PALS Manager | Royal Free London NHS Foundation Trust
Royal Free London NHS Foundation Trust - London
£55,524 - £62,652 Per annum inclusive of HCAS
ContractFull time
The post holder is expected to support the Divisional Triumvirate to manage PALS and complaints for the health unit independently and professionally, ensuring that issues raised by complainants are fully addressed and support staff involved in, or contributing to, the investigation of complaints. The post holder will be required to be able to exercise significant autonomy and discretion in managing complaints within time frames set out in the RFL Complaints Framework. Draft complaint responses and undertake quality assurance of draft complaint response letters prior to executive sign-off and produce regular reports on the health unit’s performance with regards to complaints. Previous applicants no need to reapply please 1. MAIN RESPONSIBILITIES 1.1 Work as part of a team to provide a complaints case management service to patients, the public and staff. 1.2 Deputise for the Health Unit Patient Experience Lead when required. 1.3 Responsibility for managing the Complaints and PALs Facilitators and Patient Experience Administrators, ensuring that all PALs contacts are investigated and responded to within the timeframes. 1.4 Manage the process to ensure the Divisional Triumvirate is supported to have PALs and complaints fully investigated and responses are appropriate to the needs of the patient and severity of the complaint in line with the new RFL complaints framework, Being Open and Duty of Candour 1.5 Support the clinical leadership to the investigations and draft responses for complaints received for the Royal Free Hospital’s corporate services. 1.6 Prepare professional and clinically accurate responses for the Chief Executive Officer and Director of Nursing’s signature. The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top. For more information please follow link https://www.royalfreelondonjobs.co.uk/ Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. This advert closes on Friday 23 Oct 2026
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Digital Services Business Manager | St George's University Hospitals NHS Foundation Trust
st georges nhs trust - London
£66,274 - £73,496 pa
PermanentFull time
The Digital Services Business Manager will provide senior leadership and management for the business, financial, workforce, governance and administrative functions that support the effective operation of Digital Services across the St George’s, Epsom and St Helier Hospital Group. Working closely with the Deputy Group Chief Digital Information Officer – Digital Infrastructure and the Digital Services Senior Leadership Team, the postholder will lead the development and implementation of robust systems, processes and controls to support effective financial management, procurement, workforce planning, governance, risk management and performance reporting. The postholder will provide specialist advice, support and constructive challenge to senior leaders, ensuring that Digital Services operates in accordance with Group policies, Standing Financial Instructions, statutory requirements and recognised standards of good governance. They will analyse and interpret complex financial, workforce, procurement and performance information, producing clear reports, briefings and recommendations to support effective decision-making. The postholder will operate with a high degree of autonomy and will be required to manage competing priorities, resolve complex issues and communicate sensitive, confidential or contentious information to a wide range of internal and external stakeholders. The postholder will: • Lead the business management, governance and administrative functions supporting Digital Services across the Group. • Provide specialist business management advice and support to the Deputy Group Chief Digital Information Officer – Digital Infrastructure and the Digital Services Senior Leadership Team. • Develop, implement and maintain effective policies, procedures, systems and controls covering finance, procurement, workforce, risk, governance and administration. • Support the setting, monitoring and forecasting of Digital Services revenue and capital budgets across multiple cost centres. • Analyse complex financial, workforce, procurement and performance information, identifying trends, risks, variances and opportunities for improvement. **Please refer to the JD for more details on the main duties of the role*** St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce. At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process. Leadership and Business Management • Lead the development, implementation and continuous improvement of business management systems, policies, procedures and controls across Digital Services. • Provide specialist advice, support and constructive challenge to the Digital Services Senior Leadership Team. • Translate strategic priorities into coordinated operational plans, actions, reporting arrangements and deliverables. • Establish clear standards for the provision of business management and administrative support across Digital Services. • Maintain oversight of key actions, decisions, deadlines, dependencies and areas of operational risk. • Work autonomously to resolve complex operational and administrative issues, including situations where there may be limited precedent. • Support the development and monitoring of directorate business plans, service objectives and improvement programmes. • Represent Digital Services at relevant meetings and governance forums, as required. • Deputise for senior leaders in relation to agreed business management, workforce, financial and administrative matters. Financial Management • Develop and maintain effective systems for the management and monitoring of Digital Services revenue and capital budgets across multiple cost centres. • Work in partnership with Finance colleagues, budget holders and senior managers to support effective budget setting, forecasting and financial control. • Monitor expenditure, commitments, accruals, variances and forecasts, identifying emerging financial pressures and recommending corrective action. • Receive, validate, interpret and analyse complex financial information, ensuring that reports are accurate, timely and appropriate for their intended audience. • Present financial information clearly to senior leaders, budget holders and governance forums. • Support the development and monitoring of cost-improvement plans, efficiency opportunities and financial recovery actions. • Maintain effective arrangements for cross-charging staff time, equipment, services and other agreed costs. • Investigate and resolve complex financial discrepancies in conjunction with Finance, Procurement, suppliers and budget holders. • Ensure that confidential and commercially sensitive financial information is handled appropriately. Procurement and Commercial Management • Oversee procurement and purchasing activity within Digital Services, ensuring compliance with Group policies, Standing Financial Instructions and relevant procurement requirements. • Provide leadership and oversight of purchase-order creation, goods receipting, invoice processing and supplier-payment arrangements. • Ensure that procurement activity is appropriately authorised, documented, tracked and reported. • Work with Procurement and commercial colleagues to support sourcing activity, contract renewals and purchasing decisions. • Support effective contract-management and supplier-performance arrangements. • Maintain oversight of procurement pipelines, contract milestones, renewal dates and associated commercial risks. • Identify opportunities to improve value for money, standardise purchasing arrangements and reduce unnecessary expenditure. • Ensure that complete and accurate records are maintained for contracts, orders, invoices and associated approvals. Workforce and People Management • Provide compassionate and inclusive leadership to the Digital Services Administration Team and any temporary staff assigned to the function. • Set clear objectives and standards, undertake regular supervision and appraisal, and manage individual and team performance. • Support the personal and professional development of staff through coaching, feedback, training and development planning. • Promote staff wellbeing, engagement, equality, diversity, belonging and inclusion. • Coordinate recruitment processes, including vacancy approvals, recruitment documentation, interview arrangements and pre-employment activity. • Ensure that new staff receive an effective induction and have the information, access, equipment and support required to undertake their roles. • Oversee the maintenance of accurate workforce records, including establishment information, vacancies, starters, leavers, annual leave, sickness absence and mandatory training. • Manage and coordinate HealthRoster, on-call arrangements, duty rotas and other workforce-scheduling requirements. • Ensure that sickness absence is recorded and managed in accordance with Group policy, including the completion of return-to-work discussions. • Support senior managers with employee-relations matters in conjunction with Human Resources, including attendance, capability, conduct, disciplinary and grievance processes. • Promote consistent application of Group workforce policies and procedures across Digital Services. Governance, Risk and Assurance • Support the effective operation of Digital Services governance arrangements, including the preparation of agendas, papers, reports, decision records and action logs. • Maintain oversight of Digital Services risks, ensuring that risk descriptions, controls, mitigations, actions, owners and review dates are accurately recorded. • Work with risk and action owners to ensure that mitigating actions are progressed and that significant or overdue matters are escalated. • Support the effective use of Datix for the recording, management, investigation and closure of incidents and risks. • Analyse risk and incident information to identify themes, recurring issues, control weaknesses and opportunities for improvement. • Coordinate responses to internal and external audit, assurance and information requests. • Support the preparation and coordination of responses relating to Freedom of Information requests, Subject Access Requests, inquests and other statutory or legal matters. • Ensure that governance information is accurate, complete, appropriately authorised and provided within required timescales. • Maintain secure and accessible electronic filing, document-control and records-management systems. • Ensure that information is managed in accordance with data-protection, information-governance and records-management requirements This advert closes on Friday 6 Nov 2026
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Bank Materials Management Stock Controller | Central London Community Healthcare NHS Trust
Central London Community Healthcare NHS Trust - London
£17.48 Hourly rate includes: Basic pay + Inner HCAS + 12.07% Holiday pay
PermanentFull time
The Materials Management Stock Controller is a customer-facing role requiring a strong customer service work ethic and commitment to being always proactive and positive. The role will require working in a team, operating the Trust’s goods inwards / outwards systems for delivering goods to Wards and Departments. The post holder will be expected to assist customers who come to the Main Stores, checking goods received against delivery documents and picking and packing supplies as per requisitions received from Services within the Trust. To work as part of Materials Management team to carry out: Receipting and distribution of all goods ordered. To review stock levels and manage stock inventory in line with clinical activity, and scan, order and put away as per the schedule. This role requires the post holder to be physically fit. This is a broad summary of the role detailing key areas of operation and responsibilities – further detail will be provided in the Main Duties and Responsibilities section, below, which provides more granular detail. Monday to Friday (7.5 hours shifts) , Core hours are between 7-5 The post holder will be in daily contact with ward and service managers and staff within the hospital Procurement – Clinical Specialists, Contracts Team, Customer Services Divisional team engagement Ward review meetings H&S to include Major Incident Finance – e-Financials Systems Team, Accounts Payable. Other hospital services including Facilities, Estates All levels of Trust staff External (if applicable) The post holder will also be in regular contact with the goods receiving staff and NHS Logistics teams Suppliers (inc. couriers) External NHS bodies as relevant Members of the public Other NHS Organisations and other Public Services We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us. What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments. Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide. We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care. Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment. This advert closes on Tuesday 3 Nov 2026
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Band 7 Clinical Systems Manager | Royal Free London NHS Foundation Trust
Royal Free London NHS Foundation Trust - London
£58,133 - £65,261 per annum inclusive of HCAS
PermanentFull time
The post holder will be responsible for a discreet number of clinical systems covering services from across the Trust. They will manage daily support and supplier relationships and project manage upgrades or major functional changes ensuring services are always maintained. The Clinical Systems Support Officer will be based at the Royal Free Hospital, Hampstead, however the post holder will be required to work across all Royal Free London sites as required. At least two days of onsite working will be expected for this role. The role will involve a mix of independent working and supporting IT to deliver a smooth and robust service. The Clinical Systems Support Officer will liaise with Operations Managers, clinical leads, external providers, internal staff, and clinicians throughout the Trust. • To be responsible for the management of security and access control (RBAC), ensuring rights are routinely reviewed and applied to users where appropriate and in line with IG directives. Liaise with General Managers to discuss and agree improvements to workflows and processes and the implications of any changes to the wider Trust. · Attend meetings with stakeholders/suppliers both internal and external (as required) To provide highly complex clinical application support to service users using most appropriate method of communication ie Teams, F2F or telephone. To be responsible for the management of security and access control (RBAC), ensuring rights are routinely reviewed and applied to users where appropriate and in line with IG directives. Liaise with General Managers to discuss and agree improvements to workflows and processes and the implications of any changes to the wider Trust. Regular liaison with other internal relevant Managers in areas such as Informatics, Coding, DQ, RTT, ensuring Patient Systems is represented in wider strategic decision making. To provide up to date and accurate reporting from departmental IT systems (as required/requested) · Attend meetings with stakeholders/suppliers both internal and external (as required) The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top. For more information please follow link https://www.royalfreelondonjobs.co.uk/ Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. This advert closes on Friday 23 Oct 2026
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Band 5 CRF Data Manager | Royal Free London NHS Foundation Trust
Royal Free London NHS Foundation Trust - London
£38,488 - £46,852 Per annum inclusive of HCAS
ContractFull time
The role of the data manager is to contribute to the continued delivery of the highest quality research through the management of patient data relating to clinical research studies. The post holder will support the research nurses/practitioners and medical staff in the collection and processing of clinical trial data for studies running within the Clinical Research Facility. Working autonomously, under the direction of the relevant research team leader, the post holder will collate data produced by the clinical teams and enter appropriately into paper or electronic case report forms (CRFs). In addition, the post holder will liaise with trial sponsors to ensure timely transfer of data, and resolving any data queries. The post holder will work within the guidelines of ICH GCP and local SOPs at all times. Other responsibilities will include assisting with the creation and maintenance of Investigator site files and databases of clinical trial activity, assisting with basic trial administration and collection and processing biological samples and recruitment to observational studies. The post holder will be expected to develop skills and knowledge relating to the conduct of early phase clinical trials. The postholder will be expected to consistently demonstrate behaviors aligned to the Trust’s shared commitments, embedding compassion, inclusion, integrity and excellence in their day-to-day practice. The role of the data manager is to contribute to the continued delivery of the highest quality research through the management of patient data relating to clinical research studies. The post holder will support the research nurses/practitioners and medical staff in the collection and processing of clinical trial data for studies running within the Clinical Research Facility. The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top. For more information please follow link https://www.royalfreelondonjobs.co.uk/ Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. This advert closes on Tuesday 3 Nov 2026
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Public Affairs and Stakeholder Engagement Manager | South London and Maudsley NHS Foundation Trust
South London and Maudsley NHS Foundation Trust - London
£58,133 - £65,261 per annum inclusive of HCAS
ContractFull time
The purpose of this role is to overseethe delivery and ongoing development ofTrust’spublic affairs and stakeholder engagement plan, using a range of communication channels in support of short and long term aims.This includesmaintainingthe organisation’s Trust and Reputation dashboard andstakeholder mapping across the area including by borough(s) and programmes/projects, working with senior colleagues to ensure these are relevant,maintainedand intelligence is shared with colleagues. This role will support the delivering of communications and engagement events in support of the Trust’s capital projects and commercial partnerships. This includes writing newsletters and reports, organising and hosting events, and preparing and delivering briefings. The post holderwill work effectively with external stakeholders, ensuring effective and proactive delivery of communications and stakeholder engagement activities to support keyobjectives. This includes partner organisations, particularly the Maudsley Charity,IoPPNand King’s College London, local authority officers and elected members (councillors), service users and carers community groups,local residentsand residents’ associations, other NHS bodies (e.g.NHSE, NHS trusts, Integrated Care Systems), and others including architects, developers and advisors; charitable trusts/foundations and individual donors; third sector; housing providers. The post holderwill deploy strong interpersonal skills in presentations, meetings, informal and formal settings. As well as building andmaintainingeffective stakeholder relationships, you will have good written communications skills to produce contentand reportsfor various audiences. South London and Maudsley offers the widest range of NHS mental health services in the UK. We care for people locally insouth eastLondon, nationally and internationally where we work in partnership with a range of stakeholders in the health system, academia, voluntary and commercial sectors. Stakeholder Engagement and Public Affairs · To deliver public affairs, communications and engagement activity which builds relationships, enhances the Trust’s reputation and is in line with overall communications and engagement strategy. · To take responsibility for ensuring stakeholder relationships are maintained and proactively developed. · To produce regular stakeholder briefings working with other departments in the Trust and partners to co-ordinate content ensuring absolute accuracy. · Devise and deliver stakeholder engagement plans and strategies for key projects and/or audiences as directed. · To drive understanding and positive perception of capital projects with external stakeholders, staff and patients through effective engagement work. · To establish and maintain effective co-operative working relationships with stakeholder groups, including attending meetings and presenting and discussing reports. · Develop, write and manage new and existing stakeholder engagement products including newsletters and events (digital and face-to-face). · Devise and deliver proactive campaigns that will improve community engagement and understanding/awareness of the Trust’s mental healthcare services for local people. · To lead on key events and visits, including high profile stakeholders, working alongside partners. · To manage enquiries from stakeholders including councillors, council executives, MPs, commissioners, public, residents’ associations, ensuring timely and accurate responses. Communications and relations · To oversee the implementation of the Trust’s Stakeholder and Community Engagement plan. · To produce briefings / papers updating colleagues with the Associate Director of Communications and Stakeholder Engagement. · To proactively work with partners to ensure communications are consistent and timely. · To produce and/or assist in the preparation of reports; and briefings including for partners, regulatory and advisory bodies in respect of updating them on complex issues. · To establish and maintain effective co-operative working relationships with all stakeholder groups, internally and externally, at all levels. · To ensure that communications are correctly tailored for the appropriate target audiences. · To manage contracts with external suppliers ensuring value for money and working within the framework of the organisation. · Advocate on behalf of the department on the importance of good practice in communications. Information Resources · Maintain the Trust’s Trust and Reputation dashboard, with latest annual data and provide data analysis of key metrics · Undertake market research projects as necessary to explore, benchmark and measure levels of trust and the Trust’s reputation amongst its communities and stakeholders · Horizon scan the political landscape for opportunities for the Trust to raise its profile externally, including regional and national initiatives and events, within and beyond the sector and produce monthly reports · To stay up to date with national policy, new health initiatives and partner organisations’ strategies and plans and how these impact locally on the Trust. · To produce and/or assist in the preparation of reports and represent the Trust at meetings with internal and external stakeholders to deliver those reports and advise on public affairs · To prepare briefings for regulatory, advisory bodies or internal stakeholders in respect of updating them on complex issues on an ad hoc basis as requested by the Associate Director of Communications and Stakeholder Engagement. · To manage and maintain stakeholder distribution lists. General · This is not an exhaustive list of duties and responsibilities, and the postholder may be required to undertake other duties which fall within the grade of the job, in discussion with the manager. This advert closes on Sunday 8 Nov 2026
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Chaplaincy & Spiritual Care Manager | Central and North West London NHS Foundation Trust
CNWL NHS Foundation Trust - London
£58,133 - £65,261 Per annum incl. HCAS
PermanentFull time
We are looking for an experienced and compassionateChaplaincy & Spiritual Care Managerto lead and develop inclusive chaplaincy, spiritual, pastoral and religious care across CNWL. The role will provideTrust-wide leadership, ensuring accessible and responsive support for patients, carers, families, staff, students and volunteers ofall faiths, beliefs and non-religious beliefs. Working with clinical teams, volunteers, faith and belief communities and external partners, the post holder will develop effective services, policies and governance arrangements that promote dignity, equality and person-centred care. We are looking for someone with strong leadership and partnership-working skills who can provide compassionate support in complex and sensitive situations and help shape the future of chaplaincy and spiritual care across CNWL. • Lead the development and delivery of a Trust-wide, inclusive chaplaincy and spiritual care service. Provide professional leadership for high-quality pastoral, spiritual and religious care across Trust services. Ensure equitable access to appropriate support for people of all faiths, beliefs and non-religious beliefs. Support access to rites, rituals, observances and ceremonies where required. Develop and maintain policies, procedures and standards for assessing and responding to spiritual care needs. Work collaboratively with multidisciplinary teams to support holistic patient care and complex pastoral or spiritual needs. Develop effective partnerships with Trust services, community organisations and faith and belief groups. Work with Volunteer Services to recruit, train, support and supervise Volunteer Support Chaplains. Develop and deliver training, awareness sessions, reflective practice and debriefing for staff, volunteers and students. Ensure the service operates in accordance with relevant safeguarding, confidentiality, information governance, infection control and health and safety requirements. Monitor service activity, risks and developments, producing quarterly and annual reports. Provide professional input into service developments, business cases and funding opportunities. Ensure chaplaincy resources and charitable contributions are managed appropriately and in line with Trust policies. At CNWL, our values of Compassion, Respect, Empowerment and Partnership guide how we work and how we care for those who use our services. We are committed to creating an inclusive environment where diversity is valued and everyone is treated with dignity, kindness and respect. Our SCARF Framework supports this by encouraging environments that are Safe, Compassionate, Accountable, Reflective and Fair. The successful candidate will demonstrate these values and behaviours, promoting inclusion, cultural humility and respect for people of all faiths, beliefs and non-religious beliefs. Please note:This vacancy doesnotmeet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024." As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in thePre-Screening Immigrationsection of your application form. Please noterole eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE). For further info please visit:Skilled Worker visa: Overview - GOV.UK The Chaplaincy & Spiritual Care Manager will lead and develop an inclusive, Trust-wide chaplaincy and spiritual care service, supporting patients, carers, families, staff, students and volunteers of all faiths, beliefs and non-religious beliefs. The post holder will: • Provide visible leadership for chaplaincy, pastoral, spiritual and religious care across CNWL. • Develop and improve Trust-wide services, policies, procedures and governance arrangements. • Provide compassionate support in complex situations, including distress, trauma, bereavement, loss and mental health difficulties. • Work with multidisciplinary teams to support holistic, person-centred care and facilitate access to appropriate spiritual, religious and belief-based support. • Build effective partnerships with faith and belief communities, voluntary organisations, NHS chaplaincy networks and other external partners. • Support the recruitment, induction, training, supervision and development of Volunteer Support Chaplains alongside Volunteer Services. • Develop and deliver training, guidance and resources for staff and volunteers, including opportunities for reflective practice and learning. • Ensure services meet requirements for safeguarding, confidentiality, information governance, data protection, health and safety and professional standards. • Monitor service activity, risks and learning, contributing to reporting, evaluation, quality improvement and service development. • Manage chaplaincy resources appropriately and contribute professional advice to service developments and funding opportunities. • Work flexibly and travel across CNWL sites and community settings as required. About you We are looking for someone with significant experience of providing pastoral, spiritual or religious support, including experience within mental health, community health or specialist healthcare services You will have: • Relevant professional registration or recognised professional standing in chaplaincy, spiritual or pastoral care. • A relevant degree-level qualification or equivalent experience. • Experience of supporting people from diverse faiths, beliefs and non-religious beliefs. • Experience of handling sensitive and complex situations with compassion and professionalism. • Experience of partnership working, training and service development. • Knowledge of NHS chaplaincy, safeguarding, confidentiality, information governance, equality, diversity and inclusion. • Strong communication, leadership, influencing and relationship-building skills. • The ability to work independently, exercise sound judgement and manage competing priorities. • A commitment to compassionate, inclusive and person-centred care This advert closes on Wednesday 4 Nov 2026
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Business Development Support Manager | University College London Hospitals NHS Foundation Trust
University College London Hospital - London
£47,951 - £56,863 Per annum inclusive of HCAS
PermanentFull time
An exciting opportunity to join UCLH’s Research Business Development team University College London Hospitals NHS Foundation Trust (UCLH) is one of the UK’s most research-active NHS organisations, with a strong reputation for high-quality clinical research. The Joint Research Office (JRO) is seeking an experienced and motivated Business Development Support Manager, with excellent interpersonal skills, relevant experience in research management, feasibility and performance monitoring. This is a key operational role supporting the delivery of UCLH’s commercial research strategy. You will work across the Trust and with external sponsors, CROs and industry partners to support the development and growth of clinical research activity across the organisation. • Lead the operational management and coordination of commercial research feasibility and EOI processes across UCLH. • Act as a key point of contact for sponsors, CROs and other external stakeholders regarding research opportunities and feasibility. • Identify appropriate investigators and research teams and coordinate high-quality responses to study opportunities. • Monitor commercial research activity, recruitment and delivery against agreed performance measures. • Analyse research data and business intelligence to identify trends, risks, barriers and opportunities for improvement. • Work proactively with clinical, research and support teams to resolve operational and delivery challenges. • Develop and maintain systems and processes for tracking feasibility, performance and research opportunities. • Horizon scan for new commercial research opportunities and support their development across the Trust. • Build and maintain effective relationships with sponsors, CROs and other industry partners. University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) • National Hospital for Neurology and Neurosurgery • Royal National ENT and Eastman Dental Hospitals • University College Hospital Grafton Way Building • Royal London Hospital for Integrated Medicine • University College Hospital Macmillan Cancer Centre • The Hospital for Tropical Diseases • University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. An exciting opportunity to join UCLH’s Research Business Development team University College London Hospitals NHS Foundation Trust (UCLH) is one of the UK’s most research-active NHS organisations, with a strong reputation for high-quality clinical research. The Joint Research Office (JRO) is seeking an experienced and motivated Business Development Support Manager, with excellent interpersonal skills, relevant experience in research management, feasibility and performance monitoring. This is a key operational role supporting the delivery of UCLH’s commercial research strategy. You will work across the Trust and with external sponsors, CROs and industry partners to support the development and growth of clinical research activity across the organisation. About the role You will provide operational leadership and business intelligence to support the development and performance of UCLH’s commercial research portfolio. A major focus of the role will be the coordination, facilitation and operational management of the research feasibility processes across the Trust. You will work with external stakeholders to identify study opportunities, match them with appropriate investigators and research teams, coordinate high-quality feasibility responses and ensure submissions are delivered within required timescales. You will also play a key role in monitoring research performance, using data and intelligence to identify risks, barriers and underperformance and working collaboratively with clinical and research teams to address these. The role offers an opportunity to make a tangible contribution to how UCLH identifies, secures and delivers commercial research, while helping to improve processes and the experience of both internal research teams and external industry partners. About you We are looking for an individual with experience of working in clinical research, research management, NHS, academia, industry or a related environment, who can combine strong operational and analytical skills with excellent stakeholder management. You will have: • Experience of working within a health research or clinical research environment. • A good understanding of clinical research delivery and the research governance environment. • Experience of managing projects and delivering against deadlines and objectives. • Strong analytical skills, with the ability to interpret data from multiple sources and use it to inform decision-making. • Excellent communication and presentation skills, with the ability to communicate complex information clearly to different audiences. • Proven experience of building effective relationships with a wide range of stakeholders. • Experience of developing and implementing systems, processes or service improvements. • The ability to manage competing priorities and work independently using your initiative. • Strong organisational and problem-solving skills. • Experience of working collaboratively across organisational and professional boundaries. Experience of commercially sponsored clinical research, research business development, industry engagement or working with pharmaceutical companies and CROs would be highly desirable. Why join us? This is an opportunity to join a high-performing research environment and play a central role in strengthening UCLH’s commercial research portfolio. You will work with clinicians, researchers, research support teams, senior leaders and leading life sciences organisations, gaining broad exposure to the full commercial research pathway. You will also have the opportunity to: • Influence and improve how commercial research opportunities are identified and delivered. • Use data and business intelligence to drive research performance and improvement. • Develop relationships with leading pharmaceutical, biotechnology and CRO organisations. • Work within one of the UK’s leading research-active NHS Trusts. • Develop your expertise in research business development, operational delivery and industry engagement. • Support the development and implementation of the UCLH commercial research strategy. • Contribute to projects that improve research processes, performance and operational delivery. • Develop reports, presentations and business intelligence for senior research leadership. • Support the development of external-facing information and materials promoting UCLH’s research capabilities. • Provide line management and operational support to staff within the Business Development service. • Deputise for the Business Development Manager as required. Come and be a part of the best NHS trust in England to work for, according to our staff* *UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working. To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH? This advert closes on Monday 16 Nov 2026
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