Digital Services Business Manager | St George's University Hospitals NHS Foundation Trust


Company:	st georges nhs trust
Salary:	£66,274 - £73,496 pa
Hours:	Full-time
Location:	London, SW17 0QT
Job type:	Permanent
Posting date:	23 Oct 2026
Closing date:	22 Nov 2026

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Summary

The Digital Services Business Manager will provide senior leadership and management for the business, financial, workforce, governance and administrative functions that support the effective operation of Digital Services across the St George’s, Epsom and St Helier Hospital Group.

Working closely with the Deputy Group Chief Digital Information Officer – Digital Infrastructure and the Digital Services Senior Leadership Team, the postholder will lead the development and implementation of robust systems, processes and controls to support effective financial management, procurement, workforce planning, governance, risk management and performance reporting.

The postholder will provide specialist advice, support and constructive challenge to senior leaders, ensuring that Digital Services operates in accordance with Group policies, Standing Financial Instructions, statutory requirements and recognised standards of good governance. They will analyse and interpret complex financial, workforce, procurement and performance information, producing clear reports, briefings and recommendations to support effective decision-making.

The postholder will operate with a high degree of autonomy and will be required to manage competing priorities, resolve complex issues and communicate sensitive, confidential or contentious information to a wide range of internal and external stakeholders.

The postholder will:

• Lead the business management, governance and administrative functions supporting Digital Services across the Group.

• Provide specialist business management advice and support to the Deputy Group Chief Digital Information Officer – Digital Infrastructure and the Digital Services Senior Leadership Team.

• Develop, implement and maintain effective policies, procedures, systems and controls covering finance, procurement, workforce, risk, governance and administration.

• Support the setting, monitoring and forecasting of Digital Services revenue and capital budgets across multiple cost centres.

• Analyse complex financial, workforce, procurement and performance information, identifying trends, risks, variances and opportunities for improvement.

**Please refer to the JD for more details on the main duties of the role***

St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.

Leadership and Business Management

• Lead the development, implementation and continuous improvement of business management systems, policies, procedures and controls across Digital Services.

• Provide specialist advice, support and constructive challenge to the Digital Services Senior Leadership Team.

• Translate strategic priorities into coordinated operational plans, actions, reporting arrangements and deliverables.

• Establish clear standards for the provision of business management and administrative support across Digital Services.

• Maintain oversight of key actions, decisions, deadlines, dependencies and areas of operational risk.

• Work autonomously to resolve complex operational and administrative issues, including situations where there may be limited precedent.

• Support the development and monitoring of directorate business plans, service objectives and improvement programmes.

• Represent Digital Services at relevant meetings and governance forums, as required.

• Deputise for senior leaders in relation to agreed business management, workforce, financial and administrative matters.

Financial Management

• Develop and maintain effective systems for the management and monitoring of Digital Services revenue and capital budgets across multiple cost centres.

• Work in partnership with Finance colleagues, budget holders and senior managers to support effective budget setting, forecasting and financial control.

• Monitor expenditure, commitments, accruals, variances and forecasts, identifying emerging financial pressures and recommending corrective action.

• Receive, validate, interpret and analyse complex financial information, ensuring that reports are accurate, timely and appropriate for their intended audience.

• Present financial information clearly to senior leaders, budget holders and governance forums.

• Support the development and monitoring of cost-improvement plans, efficiency opportunities and financial recovery actions.

• Maintain effective arrangements for cross-charging staff time, equipment, services and other agreed costs.

• Investigate and resolve complex financial discrepancies in conjunction with Finance, Procurement, suppliers and budget holders.

• Ensure that confidential and commercially sensitive financial information is handled appropriately.

Procurement and Commercial Management

• Oversee procurement and purchasing activity within Digital Services, ensuring compliance with Group policies, Standing Financial Instructions and relevant procurement requirements.

• Provide leadership and oversight of purchase-order creation, goods receipting, invoice processing and supplier-payment arrangements.

• Ensure that procurement activity is appropriately authorised, documented, tracked and reported.

• Work with Procurement and commercial colleagues to support sourcing activity, contract renewals and purchasing decisions.

• Support effective contract-management and supplier-performance arrangements.

• Maintain oversight of procurement pipelines, contract milestones, renewal dates and associated commercial risks.

• Identify opportunities to improve value for money, standardise purchasing arrangements and reduce unnecessary expenditure.

• Ensure that complete and accurate records are maintained for contracts, orders, invoices and associated approvals.

Workforce and People Management

• Provide compassionate and inclusive leadership to the Digital Services Administration Team and any temporary staff assigned to the function.

• Set clear objectives and standards, undertake regular supervision and appraisal, and manage individual and team performance.

• Support the personal and professional development of staff through coaching, feedback, training and development planning.

• Promote staff wellbeing, engagement, equality, diversity, belonging and inclusion.

• Coordinate recruitment processes, including vacancy approvals, recruitment documentation, interview arrangements and pre-employment activity.

• Ensure that new staff receive an effective induction and have the information, access, equipment and support required to undertake their roles.

• Oversee the maintenance of accurate workforce records, including establishment information, vacancies, starters, leavers, annual leave, sickness absence and mandatory training.

• Manage and coordinate HealthRoster, on-call arrangements, duty rotas and other workforce-scheduling requirements.

• Ensure that sickness absence is recorded and managed in accordance with Group policy, including the completion of return-to-work discussions.

• Support senior managers with employee-relations matters in conjunction with Human Resources, including attendance, capability, conduct, disciplinary and grievance processes.

• Promote consistent application of Group workforce policies and procedures across Digital Services.

Governance, Risk and Assurance

• Support the effective operation of Digital Services governance arrangements, including the preparation of agendas, papers, reports, decision records and action logs.

• Maintain oversight of Digital Services risks, ensuring that risk descriptions, controls, mitigations, actions, owners and review dates are accurately recorded.

• Work with risk and action owners to ensure that mitigating actions are progressed and that significant or overdue matters are escalated.

• Support the effective use of Datix for the recording, management, investigation and closure of incidents and risks.

• Analyse risk and incident information to identify themes, recurring issues, control weaknesses and opportunities for improvement.

• Coordinate responses to internal and external audit, assurance and information requests.

• Support the preparation and coordination of responses relating to Freedom of Information requests, Subject Access Requests, inquests and other statutory or legal matters.

• Ensure that governance information is accurate, complete, appropriately authorised and provided within required timescales.

• Maintain secure and accessible electronic filing, document-control and records-management systems.

• Ensure that information is managed in accordance with data-protection, information-governance and records-management requirements

This advert closes on Friday 6 Nov 2026

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