Continuous Improvement Lead (AI)
Capita plc
£35,000 to £38,000 a year
On-sitePermanentFull time
Responsible for design and delivery of projects and initiatives that will enable service improvement. The role includes the analysis, identification, solution design and delivery of projects and initiatives. The ongoing review of results to continually drive forward Service Improvement and Customer Experience on several client accounts. To work closely with the account teams and the client to ensure that the initiatives drive the appropriate results. Participate in collaborative forums sharing and extracting knowledge with colleagues We are looking for a Continuous Improvement Lead to support on implementing and ensuring delivery of high-quality provision. At a strategic level the role will build and implement Copilot agents to streamline processes and improve efficiency. They will work with SMEs and the new expert roles to optimise workflows using AI and automation and input to the planned Automation projects. They will also champion the development of Copilot skills across the service. The successful applicant will have a background in supporting AI initiatives, incorporating technical changes and a proven track record of building successful AI Agents. Responsibilities • Agent design & build: Use Copilot Studio (and approved tools) to design intents, actions, data connections; configure roles/permissions and test systematically • Pilot, iterate, scale: Lead pilots, capture outcomes, remediate issues; plan staged rollouts, training, and hyper care; hand over to service owners with support models • Security & compliance by design: Run pre deployment checks (data access, retention, content filters); document DPIA/controls; align with Microsoft 365 Copilot security & compliance preparation • Governance: Maintain knowledge artefacts and work instructions; adhere to audit requirements and re certification schedules • Change & training: Upskill managers/SMEs and embed AI literacy across teams (including Pathfinders participation where applicable). • Opportunity identification: Support service lines to identify and explore opportunities to utilise technology for the streamlining and/or improve processes About You • Hands on Copilot Studio or equivalent conversational agent build experience • Clear verbal and written communication skills • Customer centric mindset • Analytical thinking with the ability to adapt and work at pace • Continuous improvement experience (Lean/Six Sigma or equivalent) • Understanding of information governance and compliance controls for AI - desirable • Continuous improvement experience (Lean/Six Sigma or equivalent) - desirable About PCSE Primary Care Support England (PCSE) is delivered by Capita on behalf of NHS England and NHS Improvement (NHSEI), to deliver digital, logistical and support services to every GP, Dentist, Optician and Pharmacist providing NHS services in England. Our focus is on improving these services by standardising all processes nationally, to make each service more efficient. To date we have already transformed a number of services for Primary Care Support, including ordering medical supplies, tracking medical records, maintaining the Performers Lists for England and processing Ophthalmic GOS payments. These services are now all hosted on PCSE's online platform, PCSE Online. What's in it for you? • A competitive basic salary (Up to £38,000 depending on experience) • 23 days' holiday (rising to 27) with the opportunity to buy extra leave • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice • Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose Customer first, always Fearless innovation ✅ Achieve together Everyone is valued What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com AI & Fair Recruitment at Capita At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we're here to support you. How We Use AI in Our Hiring Process To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we'll be happy to support you.
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Housing Change & Improvement Lead
ESSENTIAL EMPLOYMENT LTD - South West London, London
£479.48 to £650 a day
On-siteContractFull time
Housing Change & Improvement Lead in South West London Paying £479.48 per day ref OR116116 Full time hours on a temporary basis Role Purpose To lead and deliver strategic change, transformation, and continuous improvement initiatives across Housing Services. The postholder will work closely with operational teams, senior stakeholders, residents, and corporate services to drive service improvements, improve outcomes for residents, enhance performance, and ensure housing services are modern, efficient, compliant, and customer-focused. Key Responsibilities Lead the development and delivery of housing transformation and improvement programmes. Identify opportunities to improve service delivery, customer experience, and operational performance. Manage complex change projects across housing management, repairs, compliance, neighbourhoods, homelessness, and resident services. Work with senior leaders to design and implement new service models and operating procedures. Analyse service performance data, customer feedback, complaints, and regulatory requirements to inform improvement activity. Lead continuous improvement initiatives and embed a culture of learning and innovation. Develop business cases, project plans, risk registers, governance reports, and performance updates. Engage with residents, councillors, and stakeholders to ensure services reflect local needs and priorities. Support preparation for regulatory inspections, audits, and service reviews. Ensure projects are delivered on time, within budget, and achieve anticipated benefits. Manage change impacts, communications, training, and stakeholder engagement activities. Work collaboratively with housing, finance, legal, procurement, ICT, and HR teams. If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared
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Lead Enterprise Architect (AI)
Guidant Group - City of London, London
£800 to £1,200 a day
On-siteContractFull time
Working Environment The organisation is operating in a fast-evolving AI landscape, with multiple teams at different stages of maturity. Governance and structure are present but not rigid, and success depends on an ability to balance assurance, delivery pace and pragmatism. This work operates in a supportive, understanding, committed and inclusive team. You will engage with senior technical, delivery, commercial and business stakeholders, often operating in contested or ambiguous situations. The emphasis is on trust, judgement and clear reasoning rather than process for its own sake. What You'll Be Doing - Operate as Lead Enterprise Architect for AI-enabled initiatives across the organisation - Establish and evolve an AI architecture capability aligned to the central AI hub - Define and maintain coherent architectures across strategy, delivery, operations and assurance - Translate architectural intent and technical roadmaps into usable, supportable products and services - Provide architectural leadership and challenge to teams adopting AI - Shape approaches to agentic and AI-enabled systems, balancing opportunity with compliance and risk - Lead architectural decision-making in ambiguous or complex situations, clearly articulating trade-offs - Provide architectural input to cloud adoption and integration, particularly across AWS-based platforms - Build alignment and shared understanding across diverse stakeholder groups Your Experience To be successful in this role, you will bring: - Significant experience operating as a Senior or Lead Enterprise Architect - Proven ability to work across the full enterprise context, balancing technical, organisational and commercial considerations - Experience shaping architecture where requirements are incomplete or evolving - Strong understanding of AI-enabled architectures and adoption patterns - Solid cloud architecture experience, including integrating cloud services into enterprise platforms - Experience operating in regulated, high-assurance or compliance-heavy environments - Credibility communicating architectural decisions clearly to technical and non-technical audiences - The ability to influence outcomes through judgement, relationships and trust rather than instruction In Return You will operate at the point where AI ambition meets organisational reality, helping shape how complex systems evolve over time. This is an opportunity to apply deep architectural judgement, influence significant decisions, and help ensure AI adoption is sustainable, coherent and valuable at enterprise scale. As an organisation and as a team, Guidant Global are committed to fostering an equitable, diverse and inclusive workplace, where every employee and contractor feels valued and empowered throughout their time with us. We actively seek to recruit talent from all backgrounds, and to draw on a rich blend of experiences, perspectives and creativity. We believe that when people are respected and included, they are motivated to bring their best and whole selves to work, leading to innovative solutions and exceptional outcomes for all parties. Guidant Global is acting as an Employment Business in relation to this vacancy.
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35753 - Thames Estuary Programme Senior Advisor
Environment Agency - London
from £54,940 a year
HybridPermanentFull time
Please note: Vacancy information displayed on Find a Job may be subject to system limitations. The Environment Agency vacancy page contains the most accurate and up-to-date information for this role. Applicants should refer to the Environment Agency vacancy page for the full job details, including working arrangements, location requirements, and role-specific information. Climate change is reshaping coastlines, cities and societies around the world. This is your opportunity to be part of one of the UK’s most ambitious climate adaptation and infrastructure programmes. Underpinned by the internationally recognised Thames Estuary 2100 Strategy, the Thames Estuary Programme is responsible for planning and delivering long-term flood resilience for London, Kent and Essex. We are protecting more than 1.5 million people, over £400bn of property and assets, and some of the UK's most important infrastructure from the increasing impacts of climate change and sea level rise. This is an opportunity to join a newly established department with fresh momentum and ambitious plans. You will help shape the future of the Thames Estuary and the direction of a growing team. Working alongside leading experts from across government, infrastructure, engineering, environmental and professional services sectors, you will contribute to nationally significant challenges that are recognised globally as a leading example of climate resilience and long-term infrastructure planning. As a Senior Advisor in the Strategy Evidence Team, you will: • Be part of the team responsible for monitoring and updating the Thames Estuary 2100 strategy • Create, analyse and update evidence that underpins and informs delivery of the Thames Estuary Programme. • Act as senior user across critical projects to ensure they are delivering in line with the Strategy. • Scope, write and review technical documents; review and analyse data; drawing out conclusions, risks and assumptions. • Be part of strategy and evidence networks and champion our work across the Environment Agency, ensuring our priorities are embedded into future business need. • Be a proactive, visible part of the Thames Estuary Programme Senior Advisor network, be a role model and coach for team members. The team The Thames Estuary Programme is delivered by the Thames Programme Delivery Department within the Environment Agency's Flood and Coastal Risk Management Directorate. We are building a team for the future: bringing together talented people who want to tackle some of the most complex infrastructure, environmental and societal challenges facing the UK. We work closely with partners across government, local authorities, infrastructure owners, consultants, academia and international organisations. We value curiosity, innovation, collaboration and diverse perspectives.
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6794 - NRF Senior Communications and Engagement Officer
Natural England - London
from £41,550 a year
HybridContractFull time
The team Join us in shaping a future where nature and people thrive. Whether you're drawn to hands-on conservation or playing a vital part behind the scenes, your work at Natural England will support lasting benefits for the environment and society. Our Role Natural England is the Government’s adviser for the natural environment and the Nature regulator with a wide range of statutory duties and powers. We provide the evidence, expertise and advice to recover Nature and shape better places for people to live. We do this working through and with others. Strategic Outcomes for Nature Our strategy is framed through four strategic outcomes. Each of these outcomes reinforces and amplifies the others, and together they address environmental, social and economic actions critical to thriving nature. • Recovering Nature – Increased scale and quality of places where nature thrives. • Building Better Places – Greener homes and infrastructure create healthier, more investable places, recognising we live better where nature thrives around us. • Improving Health and Wellbeing – Build nature into everyday life so people can support, access and benefit from nature, wherever they live. • Delivering Security through Nature – Nature helps us adapt to the threats of a changing climate and improves our national security, supporting more resilient food production, healthy soils, clean and plentiful water and clean air. Find out more about the work of Natural England at: Natural England’s Strategy: Recovering Nature for Growth, Health and Security - GOV.UK The Role The Nature Restoration Fund (NRF) supports development while delivering targeted environmental protection and nature recovery. It introduces new mechanisms to secure environmental improvements where development impacts protected sites or species. Through Environmental Delivery Plans (EDPs), the NRF identifies and delivers strategic, landscape scale conservation measures to achieve improved outcomes for nature. An exciting opportunity has arisen to join the NRF Communications & Engagement Team, helping to support both our customers and colleagues understand their role in making the scheme a success. The successful candidate will be responsible for building and maintaining strong relationships with customers, partners and stakeholders, ensuring they understand the Nature Restoration Fund (NRF) and their role in its successful delivery. Whilst this role will focus on engaging our stakeholders as an immediate priority, there will be an expectation that successful candidates work flexibility across the Communications & Engagement function in NRF. Roles will evolve as the Programme matures. Prospective candidates should be aware the NRF is a unique agile environment. The ideal candidate would be highly ambitious, comfortable in ambiguity and confident when faced with challenge.
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Senior Regulatory Affairs Specialist UK and Ireland
GI Group Main Account - London, London
HybridTemporaryFull time
Senior Regulatory Affairs Specialist - (12‑Month Contract) / London (Hybrid) Our client, a leading pharmaceutical organisation specialising in Dermatology, is seeking an experienced Senior Regulatory Affairs Specialist to support UK & Ireland regulatory activities across medicinal products, medical devices and cosmetics. This role provides strategic and hands‑on regulatory leadership, ensuring compliance and enabling product launches and lifecycle management. Key Responsibilities Lead UK & Ireland regulatory strategy across POM (including biologics), P and GSL medicines. Manage submissions including MAH transfers, variations, renewals, PSURs/PBRERs. Partner with Global Regulatory Affairs to deliver accelerated approval strategies. Support product launches and ongoing product availability. Review and approve promotional and non‑promotional materials for regulatory compliance. Maintain packaging artwork updates via Veeva PromoMats. Build strong relationships with MHRA and HPRA. Monitor regulatory and industry developments and assess business impact. Support GxP inspections and ensure all products meet regulatory requirements. Maintain regulatory files, documentation and databases. Provide guidance, training and ad‑hoc regulatory support to internal teams. Experience & Skills Degree in Life Sciences. Minimum 5 years' UK & Ireland regulatory experience (pre‑ & post‑approval). Strong experience interacting with MHRA and HPRA. Deep understanding of post‑Brexit/Windsor Framework regulatory pathways, including the International Recognition Procedure. Excellent attention to detail, documentation quality and cross‑functional collaboration. Strong communication, project management and stakeholder engagement skills. Fluent in English (written and spoken). Behavioural Competencies Consumer and patient‑focused. Collaborative and open communicator. Innovative and proactive. Delivers high‑quality, right‑first‑time outcomes. Monday to Friday, 37.5 hours per week 12 month Temporary contract 3 days per week, hybrid based in Euston, London #LI-CW1 Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website. __PRESENT
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Senior NA Property Account handler / Technician
Hays Specialist Recruitment - City of London, London
£70,000 to £110,000 a year
HybridPermanentFull time
Your new company Your new job working as a Senior Account Handler/Technician will be working for an established Global Lloyd's Brokers who employ over 700 employees. Around the world and have a global footprint across more than 150 countries, your new broker has cemented their place as a top 10 contributor to Lloyd's. Your new Brokers have been established for a number of years and understand the importance of being client focused. They are growing in all areas and are now an employer of choice. They consider themselves leaders in everything they do and champion best practice. Their Company is centred on strong relationships and trust who have a client-focused, performance-driven, collaborative and future-oriented mindset. Due to expansion within the North American property team, a permanent role for a Senior Account Handler / Technician has arisen. Your new role Your new role as a Senior Account Handler / Technician will be working in the North American property team, meaning you will be responsible for providing open-market technical support in the team on Insurance/Reinsurance, single-slip/multi-layered programmes, including catastrophe-exposed areas. You will be working as part of the North American Team servicing business as required.The role supports the Open Market Brokers by assisting them in providing underwriters with accurate and relevant information on risks, and is responsible for delivering post-bind servicing as well as being a technical referral point. Some key responsibilities include the day-to-day client servicing, from initial submission of risks to hand over to the technical team for invoicing. You will prepare a renewal presentation to broke to underwriters. Prepare Open Market Reform Contracts (MRC's) including endorsements and any adjustments. Other duties will include producing client documentation and ensuring Contract Certainty. Process placements and endorsements promptly. Check slips and/or endorsements prepared by other team members before they are presented to underwriters for review. This role will also include preparing statistical analysis, including loss runs where necessary. You will also be expected to undertake any other responsibilities which may become necessary for the proper performance of the role. What you'll need to succeed In order to succeed in this role, you must have experience producing North American Open Market Property documentation to include MRC slips, ideally working knowledge of crystal and be able to use where appropriate, be able to use Electronic Placement systems and be proficient in Microsoft Office Programmes, including Outlook, Internet Explorer and Total Objects/GXB. You should be able to manage workload and act independently. You must possess strong communication skills and understand the affinity for relationship building. PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE OF PRODUCING AND HANDLING OPEN MARKET NORTH AMERICAN PROPERTY OR INTERNATIONAL PROPERTY DOCUMENTATION, MRC SLIPS, AND ENDORSEMENTS What you'll get in return You will receive a generous package of up to c.£110,000 d.o.e, plus excellent pension and benefits. You will receive support from directors. This is an excellent opportunity within a collaborative, forward-thinking and dynamic team where you will get fantastic exposure to the market. This role will be based 5 days a week in the office. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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Quality Lead and Shared Lives Manager (Gr 9) - Social Care Qualified
Ben Recruitment Ltd - London, London
from £26.13 an hour
HybridTemporaryFull time
Quality Lead and Shared Lives Manager (Gr 9) - Social Care Qualified Description We are seeking an experienced and dedicated Quality Lead and Shared Lives Manager (Grade 9) with a social care qualification to join our dynamic team. This pivotal role combines leadership in quality assurance with the management and development of our Shared Lives scheme, ensuring high standards of care and support for vulnerable individuals within the community. The successful candidate will play a critical role in driving continuous improvement, compliance, and effective service delivery while fostering a culture of excellence and person-centered practice. You will be responsible for overseeing quality frameworks, monitoring service effectiveness, and leading the recruitment, assessment, and support of Shared Lives carers. This position demands a proactive leader with strong analytical skills, excellent communication, and the ability to build positive relationships with clients, carers, and partner organizations. If you are passionate about social care and committed to making a meaningful difference, this is an excellent opportunity to apply your expertise within a supportive and forward-thinking environment. Join us and contribute to shaping the future of high-quality, compassionate care within our Shared Lives service. Responsibilities Lead the development and implementation of quality assurance and improvement strategies across social care services. Manage the Shared Lives scheme, including recruitment, assessment, approval, support, and training of Shared Lives carers. Monitor compliance with regulatory standards and ensure continuous adherence to safeguarding policies and best practices. Conduct regular audits and reviews to assess service quality and identify areas for development. Collaborate with service users, carers, and stakeholders to promote person-centered care and positive outcomes. Provide leadership, supervision, and professional development opportunities for the Shared Lives team. Prepare and present detailed reports on service performance, quality metrics, and improvement actions to senior management. Hours Per Week: 35 Start Time: 09:00 End Time: 17:00 Pay Per Hour: £26.13 Location: Sutton London Should you wish to apply for this job opportunity, please send an up to date CV. Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK Location: Sutton London
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British Spine Registry Co-ordinator / Spinal Data Administrator
Royal National Orthopaedic Hospital NHS Trust - Stanmore
£30,630 - £32,346 per annum inclusive of HCAs
PermanentFull time
A Vacancy at Royal National Orthopaedic Hospital NHS Trust. An exciting opportunity has arisen to join the Spinal team at the Royal National Orthopaedic Hospital as a Data Administrator. The successful candidate will work alongside our team of Spinal Surgeons to support the capture of patient outcome data via entry into the British Spine Registry to NHSE compliancy and to assist the MDT coordinator with the effective running of the service. The job includes all aspects of data quality, principally communicating with patients at all points of the care pathway to encourage them to participate. The post holder will also support the Patient Pathway Co-ordinators with the management of patient’s pathways, from referral to discharge, including first outpatient appointment, diagnostics and follow-up appointments. The Spinal Database Administrator will be responsible for the collection & management of databases related to the delivery of spinal services and the administration of the Spinal Operational Delivery Network. Primarily maintaining the British Spine Registry (BSR). The (BSR) is a web-based database used to collect information about spinal surgery in the UK. It is a mainly automated system, therefore the post holders main responsibility will be:- - entering the patients’ details into the system. - contacting patients by phone and in person to explain why we are collecting the data, promoting the benefits of participating, and inviting them to fill in their allocated questionnaires. - supporting consultants in completing procedure forms post-surgery. - being a point of contact for any support or queries from patients and consultants. The post holder will effectively handle telephone calls, email correspondence, process referrals and book appointments, whilst ensuring that patients or visitors receive any information they need prior to accessing our services. You will be expected to work on your own initiative, ensuring the team is supported, to run smoothly and efficiently. We are looking for someone who has the ability to prioritise their workload, multi-task and has the essential skills required for the post. The post-holder should • Be proactive • Have excellent communication skills • Be computer literate • Show perseverance • Have good organization skills RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link:https://www.rnoh.nhs.uk/ 1. To be familiar with RNOH NHS Trust IT systems in order to search for clinical investigation results. 1. To liaise with consultants / teams on a weekly basis to ensure all patient data is collected and inputted accurately. 1. To be responsible for the timely collection and accurate input of all data required for of all required for the British Spine Registry (BSR) 1. To be responsible for meeting all NHSE and other national reporting deadlines for the British Spine Registry (BSR) 1. To respond to all NHSE data queries in a timely way 1. To be responsible for the implementation of any new databases or data collection required for the management of the service or network 1. To act as a point of contact for Spinal data queries 1. To work with colleagues to coordinate databases and streamline and improve data capture where possible 1. To provide regular reports as agreed with clinical and management colleagues 1. To assist the clinical teams with the production of reports for governance meetings and the collection of data for audit purposes. 1. Attendance at Spinal network meetings as required. 1. Provide reports for the Spinal Network when required. 1. Establish working knowledge of procedures and practices of the department, some of which are non-routine, including medical records systems and medical terminology 1. To be responsible for communicating any change in processes to colleagues and training new colleagues as required including training medical staff on the BSR. 1. To have knowledge of and maintain procedures relating to the RNOH NHS Trust Data Protection Act and Caldicott guidelines 1. To be responsible for Data Quality within the Team ensuring that information both provided and received by the area is accurate and valid. Any difficulties, identified should be resolved through discussion with the Team, and other as appropriate 1. To undertake data processing and analytical processes to support requests for information as directed. This will involve making judgements involving complex facts or situations, which require the analysis, interpretation and comparison of a range of options. 1. Importance will be placed on the content and layout of subsequent analyses, requiring further manipulation within Microsoft Access, Excel or statistical software prior to presenting to the users. Outputs will need to be validated to ensure consistency. It will also be necessary to spend time with the users to ensure they understand the analyses and to provide explanation and interpretation for any areas of certainty. 1. To be responsible for communicating any changes in processes to colleagues and training new colleagues as requires including training medical staff on the BSR. Other Duties · Assist with general administrative duties for the Specialist Surgery division, including but not exclusively, the photocopying of documents, scanning, processing referrals received into the service and updating referral and TCI details on EPIC. • Creating, booking and cancelling clinics as instructed when required.Where required contact patients directly to offer, reschedule, cancel appointments or confirm attendance. · To support in monitoring the Active monitoring for specialist surgery when required • Process referrals / requests within defined timescales ensuring that all details are entered correctly on to relevant Trust information systems. · Deal with telephone and email queries regarding the scheduling of follow up appointments for the service. · Appropriately schedule follow up appointments for the service, in adherence to both 18-week RTT and cancer targets, and ensure appointments are booked in line with relevant clinical requirements • Answer all telephone calls politely and professionally both internal and external to Trust ensuring relevant information is passed on the appropriate person as necessary. • Issue appointment letters and instructions either in writing or by telephone where appropriate. • As required ascertain from patients, carers or ward staff any medical condition that may affect their appointment/admission. · Liaise with patients, carers, wards and other units where appropriate units regarding admissions and cancellations. · As directed by the Line Manager, provide supervision, induction and guidance to new members of the team. • Contribute to any relevant departmental policies and procedures giving in feedback to the Line Manager when required. • To post holder will be responsible for monitoring and validating the Workqueue List for Spinal surgery in EPIC when instructed. • To assist the MDT coordinator when required by collecting, generating and communicating outcomes for all patients discussed at the multidisciplinary meetings and providing information for local and national returns. • To attend the MDT meeting when required and help with documentation, an action plan for patients discussed and ensure recorded on the relevant database and circulated to MDT members as necessary. • Participate in departmental or trust wide audits as required This advert closes on Thursday 17 Sep 2026
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Data Analyst | Chelsea and Westminster Hospital NHS Foundation Trust
Chelsea and Westminster Hospital NHS Foundation Trust - London
£39,959 - £48,117 per annum plus HCAs
ContractFull time
We are looking for an ambitious, self-motivated data specialist with strong SQL, data handling and analytical skills to help manage and develop two large longitudinal databases: the established UK National Neonatal Research Database (NNRD) and the newly established International Neonatal Research Database. The successful candidate will join Professor Modi’s Neonatal Research Group based at the Chelsea and Westminster campus of Imperial College London. This is a multi-professional group of around 20 staff and students. The post holder will work closely with senior clinicians, other analysts, and the Senior Data Analyst. They will take a supportive role in data curation, managing and developing the databases. They will also contribute to research conducted by the Group. • Assisting with maintaining the UK National Neonatal Research Database (NNRD) and the International Neonatal Research Database • Managing the Group data servers (Linux) • Managing online PowerBI tools · Liaison as required with the IT departments of Chelsea & Westminster Hospital and Imperial College London · Liaison as required with the Imperial Clinical Trials Unit on research projects involving electronic data • Working closely with neonatal medicine research group staff and students · Providing data management support for research studies using the NNRD and other databases • Contributing to the wider work of the Neonatal Research Group • Conducting data queries • Preparation of datasets ready for statistical analysis • Production of data models for data dictionaries • Contribution to the intellectual life of the department • Contribution to the preparation of manuscripts for publication • Active participation in meetings • To comply with confidentiality agreements and the Data Protection Act • Timely execution of work Our Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid. We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future. We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring. Purpose of the Post We are looking for an ambitious, self-motivated data specialist with strong SQL, data handling and analytical skills to help manage and develop two large longitudinal databases: the established UK National Neonatal Research Database; NNRD and the newly established International Neonatal Research Database. The successful candidate will join Professor Modi’s Neonatal Research Group based at the Chelsea and Westminster campus of Imperial College London. This is a multi-professional group of around 20 staff and students. The post holder will work closely with senior clinicians, other analysts, and the Senior Data Analyst. They will take a supportive role in data curation, managing and developing the databases. They will also contribute to research conducted by the Group. Professor Modi and her group established the NNRD in 2007. This holds operational clinical information captured in the course of clinical care, as a national resource to support health services evaluations and research. Data in the NNRD comprise the Neonatal Data Set (an approved NHS information standard) and includes demographic details, and daily records of interventions and treatments throughout the neonatal in-patient stay, information on diagnoses and outcomes, and follow-up health status at age two-years. All neonatal units in England, Wales and Scotland submit data to the NNRD through their data entry supplier. The appointee will also be responsible for developing and curating interactive PowerBI visualisation tools. There is ample opportunity for additional involvement in the wider areas of work of the Group, commensurate with the interests and career aspirations of the successful candidate. Further details of the Neonatal Data Analysis Unit and of the National Neonatal Research Database athttps://www.imperial.ac.uk/neonatal-data-analysis-unit/ This is a full-time position, but part-time applicants will be considered if they match the person specification. The post is subject to probationary review after 3 months. S/he will be expected to play a full and active role in the academic life of the Neonatal Research Group. Key working relationships in this post will include: the Neonatal Research Group staff and students; Imperial Clinical Trials Unit; Chelsea & Westminster NHS Foundation Trust Information Technology Department; Imperial College London Information Technology Department and international collaborators. Key Working Relationships (internal): • Members of the Neonatal Medicine Research Group • Imperial College London Information Technology Department • Imperial Clinical Trials Unit Research Manager • Imperial College Healthcare NHS Trust • Chelsea and Westminster Hospital NHS Foundation Trust • Other Departments within Imperial College and Chelsea and Westminster Key Working Relationships (external): • Health Data Research UK Team • National and international stakeholders Roles and responsibilities • Assisting with maintaining the UK National Neonatal Research Database (NNRD) and the International Neonatal Research Database • Managing the Group data servers (Linux) • Managing online PowerBI tools · Liaison as required with the IT departments of Chelsea & Westminster Hospital and Imperial College London · Liaison as required with the Imperial Clinical Trials Unit on research projects involving electronic data • Working closely with neonatal medicine research group staff and students · Providing data management support for research studies using the NNRD and other databases • Contributing to the wider work of the Neonatal Research Group • Conducting data queries • Preparation of datasets ready for statistical analysis • Production of data models for data dictionaries • Contribution to the intellectual life of the department • Contribution to the preparation of manuscripts for publication • Active participation in meetings • To comply with confidentiality agreements and the Data Protection Act • Timely execution of work Other Duties · Attend relevant meetings · Undertake any necessary training and/or development · Other duties commensurate with the grade of the post as directed by line manager · Observe and comply with all organisational policies and regulations, includingpolicies and procedures on Confidentiality, Conflict of Interest, Data Protection, Equal Opportunities, Financial Regulations, Health and Safety, Information Technology, Private Engagements and Register of Interests, and Smoking · Undertake specific safety responsibilities relevant to individual roles, as set out by the organisation This advert closes on Wednesday 30 Sep 2026
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