Senior Clinician CYP SPOA Pathway Lead | North London NHS Foundation Trust
Camden And Islington NHS Foundation Trust - Haringey
£63,665 - £70,887 Per Annum including HCAS
PermanentFull time
This is an exciting opportunity for registered Nurses, Social Workers, and Allied Health Professionals to join the Trust Child and Adolescent Mental Health Services Tri-Borough Single Point of Access (SPoA), covering Barnet, Enfield and Haringey. This post will primarily be based in Haringey The post holder will be based within the SPoA service and will work across the referral pre-screening and triage function and the Initial Assessmentpathway. The successful candidate will play a key role in ensuring that referrals are reviewed promptly, allocated appropriately, and discussed within multidisciplinary team meetings where required. They will support the delivery of a seamless referral process, ensuring that young people are either directed into the most appropriate clinical pathway or discharged from the service when indicated. The role includes oversight of the administrative and clinical processes associated with assessment and discharge, ensuring that IA care plan letters, discharge notifications, and all relevant documentation are completed accurately and shared with young people and their families in a timely manner We are seeking enthusiastic, motivated clinicians with a passion for working with CYP, their families/carers. Applicants should have an interest in supporting CYP, presenting with a wide range of complex mental health needs. The successful post holder will work within a balanced job plan that incorporates both clinical leadership and clinical intervention If the maximum number of applications is reached, this vacancy may close earlier than the advertised closing date. The postholders will offer supervision and appropriate level of senior clinical oversight for a range of bandings within the team. The post holder will support specialist ND triage advice where necessary, guidance, and support for CYP, their families and other professionals working with CYP. The role includes having a caseload providing therapeutic interventions with an opportunity to lead and develop new interventions at the front door, as well as deputy leadership and management functions as and when necessary, as part of the SPOA leadership team. The postholder will assist in implementing and reviewing systems, policies standards and procedures that contribute to the delivery of high-quality service within the frameworks agreed by the Trust and the Commissioners. The service will have a centralized collation of outcome measures and scoring used to determine pathways in conjunction with shared decision making. You will lead on trauma informed assessment and care, with effective signposting where indicated. You will have close ties to other health and social care providers and education services. The role includes having a clinical caseload providing expert therapeutic intervention, as well providing senior clinical support to team members. North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people. Our Five-Year Strategy: 1. We will provide consistently high-quality care closer to home. 2. With our partners in North London and each borough we will ensure equity of outcome for all 3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care. 4. We will be more effective as an organisation by pioneering research, quality improvement and technology. In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis. · To maintain an active and complex caseload as relevant to professional registration in linewith job plan as determinedwith SPOA Service Lead. Job plan willallow for balance of clinical / managerial work as required by the needs of theservice. · To support the day-to-day clinical oversight of the SPOA Service, clinical pathways, coordinating the clinic-based service in conjunction with other senior colleagues and · Support junior colleagues with their caseloads management to work effectively, efficiently and creating capacity to take on new cases. · To take a lead clinical role across a specified pathway i.e., triage/ screening or Initial assessments or short-term brief intervention · To support where necessary in all aspects of the service delivery, referral management, duty clinician, to ensure thatyoung people are triaged and screened into the service or signposted asappropriate,inconsiderationofriskandurgency. · To support and supervise staff, and respond to queries. · To assist in the development of CAMHS services within the locality and tri boroughincluding working to an agreed model, developing clinical structures, recruiting staff and operational organisation of the services including all HRmatters. · To maintain an awareness of complex cases and projects for which allocated staff are responsible and ensure the Clinical Team Manager is appropriately informed regarding cases of particular risk or concern. This role does include carrying a caseload. This is not an exhaustive list, please see the attached Job Description and Person Specification for more information on the role requirements and duties. This advert closes on Tuesday 6 Oct 2026
Read more
Specialist Oncology Physiotherapist (Fixed Term Post)
Bupa - London, England
TemporaryFull time
Job Description: Vacancy: Specialist Oncology Physiotherapist (Maternity Cover) Location: Cromwell Hospital, Kensington, SW5 0TU Permanent / Contract: Fixed Term Contract Salary: Competitive, plus Bupa Benefits Hours: Full time / 37.5 Hours per week. We make health happen: At Bupa, you'll have the freedom to develop new lines of care, with the flexibility and development opportunities to push your career further. As a physiotherapist, you'll be eager to continue learning and building skills while working with talented colleagues. As a highly skilled physiotherapist you will be responsible for providing an advanced standard of physiotherapy care to oncology and palliative care patients, carrying out your clinical duties as an autonomous practitioner. You will triage and manage patient referrals from both inpatients and outpatients which encompasses an extensive variety of conditions, some of whom may have complex or chronic presentations or multiple comorbidities. Referrals may also include pre-admission and pre-operative assessment, post-operative intervention and appropriate recovery programmes. You will receive referrals from the wards, chemotherapy day unit, outpatient consultants and GP clinics as well as via external routes. Role Overview: Be responsible for the operational management of the Oncological Physiotherapy service. Practise as an autonomous and accountable professional using reflective practise and clinical reasoning in undertaking specialist assessment in order to provide an individualised treatment programme for each patient. To provide appropriate information, education and support for your client group and their carers. To obtain informed, valid consent on an ongoing basis which endeavours to keep patients involved in their own health care plan. To participate in discharge planning and liaise with external agencies in order to ensure a discharge that is safe and supportive of the patient's ongoing care and rehabilitation needs. This could include home assessments within our catchment area. To establish and maintain efficient communication within the multi-disciplinary team (both internal and external) to ensure a holistic and complete duty of care. This includes verbal, non-verbal or written communication, both in expression and active listening, to facilitate accurate comprehension of information. To act as a resource of specialist advice for patients, clients and colleagues within the scope of your experience and knowledge. To participate in the overall day to day management and development of the Therapy Department and your area of speciality to ensure an efficient and safe service for all. Key Skills / Qualifications needed for this role: Degree/diploma in physiotherapy HPC Registration CSP Membership Proven experience and interest as an oncological physiotherapist Evidence of CPD specific to oncology Respiratory experience On call experience It is desirable to have a Lymphoedema qualification and experience of Lymphoedema management Assertive, articulate and polite. Good communication and strong interpersonal skills. Interest in personal development & updating skills. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: • 25 days holiday per year, pro rata to your contract. • Access to a range of services to support your physical and mental wellbeing • Access to our confidential employee assistance programme • Online discounts covering your everyday shopping, entertainment, eating out and more. Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately. Time Type: Full time Job Area: Clinical Services Locations: Cromwell Hospital London
Read more
Staff Nurse Fixed Term 1 Year
Bupa - London, England
TemporaryFull time
Job Description: Staff Nurse (Day Surgery Unit) Cromwell Hospital, London SW5 0TU 37.5 hours per week (1 year Fixed Term Contract) Shifts - Monday- Friday except bank holiday's from 06:30am-£22.00hrs Early shift 06:30am-14:30hrs or late shift from 14:00hrs - 22:00hrs Competitive pay Role Overview: As a Staff Nurse you will be a caring and compassionate nurse, delivering a high standard of care to our patients. We value all our people and will provide you support and a great place to work. At The Cromwell hospital requires Staff Nurse who can provide high quality patient care and works in line with the hospital's values and in accordance with professional regulations. You will work in line with local and national policies, regulations, protocols and guidelines to provide safe quality care. What you'll do: Assess, plan, implement and evaluate individualised quality patient care based on the Day Surgery Unit SOP. Ensure nursing practice is of the highest standard in line with hospital, CQC and NMC standards. Supply and administer medication safely in line with hospital policy. Assess and support patients with their adherence and understanding of their medication. Work with the multi-disciplinary team and collaboratively ensure appropriate care is provided. Escalate appropriately following the correct pathway, any concerns that may be detrimental to the health and wellbeing of the patients in your care. Respect people's rights to privacy, dignity and confidentiality. Be aware of Clinical Governance and the impact it has on patient care. Assist in collating clinical audits for the department and directorate. Keep clear and accurate records, following NMC standards of documentation What you'll bring: Registered General Nurse and NMC PIN required. Nursing experience 1 year in a hospital setting. (Post registration.) Previous experience in a Surgical Ward is desirable. ILS certificate (Desirable.) Competent with venepuncture, wound care, cannulation and intravenous medication is essential. Excellent communication skills utilising these with patients, visitors, and members of the multi-disciplinary team. Why Bupa? These benefits have been carefully crafted to really make a difference to our people's lives, supporting a work-life balance whilst keeping focus on mental and physical well-being: 25 days holiday per year, pro rata to your contract. Access to a range of services to support your physical and mental wellbeing. Fixed term benefits allowance. Access to our confidential employee assistance programme. Workplace pension. Online discounts covering your everyday shopping, entertainment, eating out and more. Diversity and Inclusion Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format please email: careers@bupa.com At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately'. Time Type: Full time Job Area: Nursing & Theatres Locations: Cromwell Hospital London
Read more
Fixed Term Salaried GP (6 sessions)
NHS Jobs - London
Negotiable
ContractFull time
JOB TITLE: SALARIED GENERAL PRACTITIONER REPORTS TO: THE PARTNERS HOURS OF WORK: TBC LOCATION: 72 CLARENCE AVENUE, LONDON, SW4 8JP Job Description: The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients. Clinical responsibilities: In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation Assessing the health care needs of patients with undifferentiated and undiagnosed problems Screening patients for disease risk factors and early signs of illness In consultation with patients and in line with current practice disease management protocols, developing care plans for health Providing counselling and health education Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate Recording clear and contemporaneous consultation notes to agreed standards Collecting data for audit purposes Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible) Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care. Other responsibilities within the organisation: Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety A commitment to life-long learning and audit to ensure evidence-based best practice Contributing to evaluation/audit and clinical standard setting within the organisation Contributing to the development of computer-based patient records Contributing to the summarising of patient records and read-coding patient data Attending training and events organised by the practice or other agencies, where appropriate. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & safety: The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to): Using personal security systems within the workplace according to practice guidelines Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines Providing advice on the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients. Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances) Hand hygiene standards for self and others Managing directly all incidents of accidental exposure Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate to the responsible person Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand cleansing facilities, wipes etc, and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager Safe management of sharps use, storage and disposal Maintenance of own clean working environment Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers Undertaking periodic infection control training (minimum twice annually) Correct waste and instrument management including handling, segregation, and container use Maintenance of sterile environments Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development: In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate
Read more
Early Years Educator Term Time Only
Little Dukes
£26,000 to £28,000 a year
ContractPart time
Miss Daisy's Nursery Schools are looking for Qualified Educators to join the team. Positions available at Brook Green Miss Daisy's settings.Monday -Friday 8am-4pm Qualifications: Minimum Level 3 Early Years Educator qualification (or other full and relevant Early Years qualification) Previous experience working in a nursery or childcare setting Patience, empathy, and a genuine love for working with children Knowledge of child development theories and practices Ability to work effectively as part of a team Paediatric First Aid Knowledge of relevant regulations and legislation governing childcare (e.g., Safeguarding) Benefits: Company events Cycle 2 Work scheme Childcare discount Competitive salary based on experience and qualifications Opportunities for professional development and training Supportive work environment with a friendly team Company Pension scheme Sick pay Duties: Provide high-quality care and education to children aged 0-5 Plan and implement EYFS-appropriate activities, ensuring they are stimulating and engaging Create a safe and nurturing environment for children to learn and grow Observe and assess children's development, identifying any areas of concern Collaborate with parents and other staff members to support children's individual needs Maintain accurate records of children's progress and development Ensure the nursery is clean, organized, and well-maintained at all times Follow health and safety guidelines to ensure the well-being of all children If you are passionate about working with children and making a positive impact on their lives, we would love to hear from you. About Miss Daisy's: Our outstanding nursery schools, pride themselves in providing the very best foundations for each and every child. Our dedicated team is full of creative and inspiring people with a passion for early years education. About Little Dukes: Little Dukes is the early years arm of the Dukes Education Group, with independent nurseries in London, Richmond upon Thames, Brighton & Hove and Worthing. Our goal is to give children the foundations for an extraordinary life, through education.. Little Dukes is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. Candidates will be expected to follow our Safer Recruitment processes which includes completion of an application form, undergoing an interview process, and the Company obtaining suitable references and an Enhanced DBS check. #HP
Read more
Multi Skilled Shift Engineer - Electrical Engineer Bias
Mitie
PermanentFull time
ROLE: Multi Skilled Shift Engineer - Electrical BiasHOURS: 4 on / 4 off (2 days 07:00-19:00, 2 nights 19:00-07:00)LOCATION: London At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Multi Skilled Shift Engineer (Electrical Bias) who will deliver essential electrical and mechanical maintenance across a high‑profile London estate, ensuring systems remain safe, reliable and fully operational at all times. Role Responsibilities· Carry out planned and reactive maintenance on a wide range of electrical and mechanical building services equipment.· Diagnose faults using technical manuals, drawings, and diagnostic tools to restore systems efficiently.· Support critical building systems including power distribution, lighting, motor controls, standby generators, and fire alarm/PA systems.· Conduct inspections, identify defects or warning indicators, and take corrective action to prevent system failures.· Work collaboratively within a balanced shift team to provide 24/7 coverage and maintain service continuity across the estate. Required QualificationsApplicants must meet the following requirements for the role: -NVQ level 3 Electrical - ESSENTIAL -City and Guilds level 3 -Recognised electrical apprenticeship. -IEE 18th Edition certification. -Minimum two years' post‑apprenticeship experience in a similar building services environment. -C&G 2391 (or equivalent) preferred but not essential. -Ability to pass full intrusive security vetting (mandatory). What's in it for you?· 5% employer pension contribution.· Life assurance cover.· Opportunities for upskilling, professional development and career progression within Mitie.· Overtime opportunities to increase earnings.· Access to the Mitie share scheme.
Read more
Sales & Lead Generation Executive
Malden Hall LTD - Hayes
£2,300 to £2,500 a month
On-siteTemporaryFull time
As our Sales & Lead Generation Executive, you will be responsible for identifying new potential customers, generating qualified leads and supporting the sales process from initial contact through to opportunity. You will take ownership of outbound prospecting and help build a consistent and high-quality sales pipeline for Malden Hall. The role will involve a mixture of research, telephone outreach, email, LinkedIn, networking and relationship building. You will be expected to be proactive, organised and comfortable working towards measurable sales targets. * Research and identify potential customers and target businesses. * Build and maintain targeted prospect lists. * Generate new business leads through outbound calling, email, LinkedIn and other relevant channels. * Make initial contact with prospective customers and introduce company's services. * Qualify prospects and understand their requirements, challenges and buying potential. * Arrange meetings and sales opportunities for the wider team. * Follow up consistently with prospects and maintain engagement throughout the sales cycle. * Manage and update the CRM system accurately. * Track leads, conversations, opportunities and next steps. * Develop strong relationships with prospects and customers. * Work closely with the sales and management team to develop new business opportunities. * Identify new markets, sectors and potential customer segments. * Monitor competitor activity and market trends. * Contribute ideas to improve lead-generation and sales processes. * Consistently work towards agreed lead-generation, meeting and revenue targets.
Read more
Training and Community Engagement Lead
Barnardo's - Tower Hamlets
from £14,343 a year, pro rata
On-sitePermanentPart time
We're excited to offer a fantastic opportunity to join our inclusive and supportive team as Training and Community Engagement Lead. Do you want to work for the UK's largest children's charity? Are you passionate about making a positive difference in the lives of babies, children, young people and families in Tower Hamlets? Are you motivated to improve oral health outcomes in Tower Hamlets? Do you want to join a team and organisation where you are developed? This role could be right for you. About us Barnardo's Values are at the heart of all we do... Respecting the unique worth of every person (supportive) Encouraging people to fulfil their potential Working with hope Exercising responsible stewardship If you align with these values and are ready to make a meaningful impact in an organisation that puts our people first, we'd love to hear from you. We have a strong culture of colleague support and a commitment to equality, diversity, inclusion, and belonging. At Barnardo's we believe in creating equality of opportunity in the workplace and promoting wellbeing so you will receive regular supervision and training. About you This role involves: ensuring the early years, children and young people's workforce is trained and confident in promoting oral health in Tower Hamlets; promoting stakeholder engagement with oral health initiatives and priorities in Tower Hamlets through positive relationships, effective communication and awareness through oral health campaigns. We are looking for someone with: An interest in oral health outcomes Experience in designing training and training resources Experience in facilitating training sessions Communication, networking, and relational skills An excellent team spirit and commitment to collaboration Time management skills and the ability to manage/meet deadlines A commitment to their own learning and development Organisational skills IT literacy Resilience to change and ability to remain responsive to changing demands Problem solving skills and creative thinking Responsibility and accountability, who can apply Barnardo's policies and procedures in all areas of the role. Please refer to the job description and person specification, and the additional information, in your application to capture and demonstrate the qualities, motivation, enthusiasm, and skills required to create positive experiences that help babies, children and young people to be safer, happier and more hopeful. About the role The role is part time - 18.5 hours per week. The successful applicant will be asked to demonstrate flexibility in their working pattern and hours to meet the needs of the service as the role will involve delivery of training activities within and outside of usual business hours and may also involve occasional attendance at community activities, sessions, workshops or events outside of usual business hours. The team are community based so the ability and flexibility to travel across Tower Hamlets, and to other locations for training or work, is essential. The post holder will be required to work independently within office or community settings. Pre-employment checks will be required for the role. Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Read more
Kitchen Team Lead Apprenticeship
Lifetime Training
£317.75 to £325 a week
On-siteApprenticeshipFull time
As an Apprentice Kitchen Team Leader with Urban Heritage, your motivational skills and passion for customer care make you the perfect person to lead our front of house teams. You'll ensure that each team member knows their stuff and can wow customers with a 5* experience. And it doesn't stop with food and drink! From quizzes to music evenings - your creativity and organisational skills can bring communities closer together. Urban Heritage are contemporary pubs that blends the character and authenticity of Britain's traditional pubs with the energy and style of modern city living. We celebrate the meeting of old and new and focus on premium drinks, craft beers, cocktails, quality wines and a good menu that balances classic pub favourites with contemporary dishes and seasonal flavours. Whether guests are joining for after-work drinks, weekend brunch, casual dining, or evening occasions, Urban Heritage creates an environment that feels stylish, energetic, and effortlessly welcoming. As an Apprentice Kitchen Team Leader, you will... - Prepare, cook, and present food to brand standards, ensuring every dish is served with pride. - Support and guide the kitchen team, helping to organise service and maintain high performance during busy shifts. - Deputise for the Kitchen Manager or senior chefs when required, helping to resolve issues and keep service running smoothly. - Ensure all food hygiene, health & safety, and cleanliness standards are consistently met. - Monitor stock levels, food preparation, and kitchen organisation to ensure efficient service. What you'll bring... - A passion for food and high standards in food preparation and presentation. - Strong leadership skills and the ability to motivate and support others. - A calm, organised approach, with the ability to think on your feet during busy services. - A commitment to maintaining excellent food safety, hygiene, and cleanliness standards. - A positive, can-do attitude and the ability to work as part of a close-knit team. We're all about rewarding our team's hard work, that's why you will benefit from... - Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount. - Free employee assistance program - mental health, well-being, financial, and legal support because you matter! - Enhanced, family-friendly maternity and paternity policies - Menopause Friendly Employer - Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank. - Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them! - Wagestream - access your wage before payday for when life happens. - Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more... What your apprenticeship includes: - You won't need to attend college, our apprenticeships are delivered through work-based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you. - Obtain Functional Skills in English and Maths, with support tailored to your needs (if you don't already have GCSE or equivalents) - Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions. CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG We aim to embed inclusion into every decision we make - across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.
Read more
Contact Centre Operations Lead
Capita plc
On-sitePermanentFull time
The Contact Centre Operational Lead will be responsible for designing, mobilising and operating the Contact Centre as a core enabling capability across the BPS service model. The Contact Centre Operational Lead will be responsible for designing, mobilising and operating the Contact Centre as a core enabling capability across the BPS service model. Responsibilities • Owns the design, mobilisation and ongoing operation of the Contact Centre operating model, • Leads the development of the Contact Centre service blueprint, high-level and detailed operating model • Defines how the Contact Centre will operate across voice, email, chat, service requests, virtual agents, automation-enabled journeys and assisted channels, ensuring a consistent experience for users and advisors. • Works with technical, integration and operational teams to ensure the Contact Centre aligns with the Capita contact centre capability • Leads client, SI, Hub, third-party and internal workshops to agree operational scope, channel responsibilities, resolver ownership, routing assumptions, dependencies, risks and decisions required to establish a coherent end-to-end service. • Owns operational readiness for the Contact Centre, including training input, knowledge requirements, schedule alignment, cutover preparation, dress rehearsals, service acceptance, hypercare planning and transition issue resolution. • Establishes operational controls for the live Contact Centre, including queue visibility, demand and capacity management, quality monitoring, performance reporting, CSAT and user feedback, SLA/KPI tracking and continuous improvement routines. About You • Extensive experience leading live Contact Centre, contact centre or shared service operations in a complex, multi-channel environment, ideally supporting public sector or large-scale business process services. • Strong experience designing and operating service models across people, process, technology, data, knowledge, quality, reporting, workforce management and governance. • Proven ability to mobilise and stabilise new or transitioning services, including cutover planning, operational readiness, hypercare, defect and issue management, and continuous improvement after go-live. • Experience of managing omnichannel service delivery, including voice, email, chat, service request handling, virtual agents, assisted channels and escalation to specialist resolver groups. • Strong understanding of Contact Centre performance management, including queue management, demand forecasting, resource planning, quality monitoring, CSAT, user feedback, SLA/KPI management and service improvement. • Able to work with technical and operational teams to translate solution capability into workable operating procedures, integration requirements, hand-offs, controls and live service behaviours. • Experience working with ERP, CRM, contact centre, workflow, reporting and knowledge management platforms, with the ability to ensure operational processes remain aligned to system capability. About Capita Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. What's in it for you? • A competitive basic salary • Work from home • 23 days' holiday (rising to 27) with the opportunity to buy extra leave • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice • Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose. #CareersWithPurpose Customer first, always Fearless innovation ✅ Achieve together Everyone is valued What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com AI & Fair Recruitment at Capita At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we're here to support you. How We Use AI in Our Hiring Process To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we'll be happy to support you.
Read more