Cafe Manager
Tesco - Whitstable, Kent
Competitive
PermanentPart time
About the role We have a great opportunity for a Café Manager with a passion for customer service and proven people management skills to take responsibility for one of our comfy, welcoming cafés. With your background in hospitality, you’ll oversee daily operations as well as the selection, training and development of a friendly team. You’ll make every day a little better for the team, so they can do the same for our customers. As a Café Manager, you’ll share our commitment to excellent customer service. After all, no one tries harder for customers than we do. You’ll manage helpful, eager colleagues in a café that’s clean, tidy and organised. And, you’ll identify opportunities to improve our ways of working, while maximising sales and ensuring processes, routines and standards are adhered to. In short, you’ll be making sure everything is safe, legal and that the café delivers a service to the high standard we aim for. At Tesco we believe in providing opportunities for everyone to be at their best. With your experience working at supervisory level or above, you’ll act as a role model to your team – spotting talent, providing feedback and support, and adapting your leadership style to different people and situations. At the same time, you’ll develop your own career as you discover plenty of ways to add to your skills and experience. Tesco Cafés really are a place to get on. Please note that you need to be 18 or over to apply for this role. You will be responsible for Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures: • Overseeing the overall running of the café, including routines, processes, sales standards and changes, where necessary. • Holding full profit and loss accountability for the café. • Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues. • Leading your team and inspiring them to hit sales targets. • Understanding the key drivers of our service plan and delivering to the standard required. • Selecting, training, and developing team members to enable them to feel proud of the work they do. • Acting as a café menu expert who can share knowledge with the team. • Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment. You will need • A background in hospitality, at supervisory level and above. • A commitment to excellent customer service. • People management skills that allow you to lead by example and coach in an inclusive manner. Personal • Good planning and organisation skills. • Confidence using your initiative to identify opportunities to improve our ways of working or adapt to different situations. • Excellent communication skills to motivate and support a growing team. What’s in it for you? Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to:: • Get 10% off and 15% at pay day weekends; save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home. • Request flexible working from day one • Retirement savings plan • Life Assurance • Access to free wellbeing services with a range of resources to support your mind, body, and life • An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home • Uniform provided and policies to support you for all of life’s moments, big and small • Holiday starting at 28 days (Including Bank Holidays) • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click [1] here. References Visible links 1. https://www.tesco-careers.com/explore-our-world/everyones-welcome/ About Us With 329 cafés across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafés are a great place to work, with a genuine family feel – truly a place to get on. We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our cafés, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you. We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. We’re proud to have been accredited as a Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click [1] here. On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. References Visible links 1. https://www.tesco-careers.com/accessibility/> #VP30 tesco/VP/1023349/1012803
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Store Manager
Jollyes The Pet People
£30,000 to £34,000 a year
PermanentFull time
Retail Store Manager – Jollyes Pets - Dover. Salary £30,000 - £34,000 p.a. + bonus potential of up to £5k p.a.. This is a fantastic opportunity to join a company voted by Retail Week as 'Best Retailer' (<£250m t/o) and included in the Sunday Times 'Best Places to Work' list. Store Management in Jollyes is a hands-on leadership role, on the shop floor daily, coaching your team through live customer interactions, helping with deliveries, and setting the standard through what you do, not just what you say. If you want to lead from a desk, this isn't the role for you. If you want to build a team and see the impact of your leadership in real time, read on! The Benefits: At Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most. Competitive salary of £30,000 - £34,000 p.a., plus annual bonus potential of up to £5k p.a. (subject to reaching pre-agreed measures). Private Healthcare for you and your family (Axa Health insurance) as well as critical illness and life insurance benefits * Enhanced company pension scheme - Legal & General scheme (EE 5%, ER 7.5%). * Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts. Retail Trust Membership: Counselling, wellbeing, and financial support. Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services. Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support. Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options. Enhanced Family Leave: Maternity and paternity packages above statutory levels. Recognition & Rewards: Top Dog Award with extra day off and perks. Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership. Learning & Development: Ongoing training for career growth. (*on completion of 3m probation period) The Role – Store Manager: You'll lead by example, creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together. Full responsibility for running a successful store — managing KPIs around people, store standards, customer service, and financial performance, maximising turnover and gross margin while controlling costs. Reporting to the Regional Manager, sharing best practice with your peers and learning from others' successes in your regional team. Building a strong sales culture in-store: coaching your team to spot every opportunity to add value for the customer — confidently suggesting complementary products, seasonal offers, or additional services that genuinely improve the experience for pets and their owners. This isn't about hard-selling — it's about training your team to have great conversations that naturally lead to a bigger basket and a better-served customer. Ensuring you and your team deliver the highest standards of pet care, with pet welfare always the top priority, and promoting responsible pet ownership. Delivering exceptional customer service and a great shopping experience, with strong pet* and product* knowledge across the team. (*Training given) Recruiting, motivating, training and developing your team, reviewing and managing performance, and helping to promote Jollyes as an employer of choice locally. Clear communication of key business updates and individual/team objectives. Genuinely hands-on, not office-based. You'll be out front with your team and customers — helping with deliveries, walking the floor, and driving performance through what you see and do in-store, not from behind a screen. Physically active by nature. Our products can be heavy and retail keeps you on your feet most of the day — if the idea of a desk job doesn't appeal, this could be exactly what you're looking for. If you'd need any reasonable adjustments to succeed in this role, just let us know in your application. The Skills: To be successful in this role, joining as a Store Manager you’ll need the following skills and experience: A genuine passion for pets and people — delighting customers with an unrivalled shopping experience. Expect to meet customers with paws, claws or feathers, so comfort around animals is a must. Previous retail store management experience, with a hands-on approach to running the business day-to-day and planning for short, medium and long-term success. Commercially confident on the shop floor — comfortable modelling and coaching upselling and add-on sales conversations with customers, not just reviewing sales figures after the fact. A sound decision-maker who communicates objectives clearly and builds high-performing, engaged teams, with succession plans in place for future leaders. A proven track record of developing business performance and exceeding KPIs, while maintaining high store standards, health & safety, and legal compliance. Commercially aware, able to manage your P&L with a proactive approach. Own transport with a UK driving licence, as occasional out-of-hours store visits or regional cover may be needed. Full time, permanent role. 40 hours/week, working 5 days out of 7. This includes some evenings and weekend cover when our stores can be busiest. About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 125 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer' (under £250m t/o) and Pet Retailer of the Year at the Pet Industry Federation Awards, listed in the Sunday Times 'Best Place to Work' and shortlisted for 'Happiest Place to Work', you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all ages, and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets, people and the planet too! To Apply If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Store Manager!
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Housing Manager
The Kent Autistic Trust
£40,000 to £45,000 a year
PermanentFull time
SALARY: £40,000 to £45,000 per annum HOURS: Full-time, 37.5 hours per week LOCATION: Hybrid working, combining office and home working REPORTING TO: Chief Executive Officer MORE THAN HOUSING. CREATING SAFE, SECURE HOMES WHERE AUTISTIC ADULTS CAN THRIVE. We are looking for a Housing Manager who brings professional housing expertise, strong leadership and a genuine commitment to people. Someone who understands that good housing is about more than compliance and bricks and mortar it is about creating safe, secure and welcoming homes where autistic adults can feel valued, independent and supported to live their lives in the way that works for them.This is an opportunity to make a real difference by ensuring autistic adults have access to safe, secure and welcoming homes. ABOUT THE ROLE As Housing Manager, you will lead the day-to-day management of our housing portfolio, ensuring homes are safe, compliant, well maintained and meet the needs of the autistic adults we support. You will oversee tenancy management, property compliance, repairs and maintenance, Housing Benefit and exempt accommodation, while providing leadership and support to the housing team. Working closely with residents, landlords, local authorities and other stakeholders, you will ensure high-quality housing services, maintain regulatory compliance, and support the ongoing development and improvement of our housing provision. This is an excellent opportunity for an experienced housing professional to combine operational expertise with a genuine commitment to creating safe, secure and welcoming homes where autistic adults can thrive. ABOUT YOU: We are looking for someone who: o Has significant experience working within housing management within a charity, housing association, local authority or similar organisation. o CIH Level 4 qualification or equivalent, or a willingness to undertake the qualification and achieve it by 2030. o Demonstrates strong leadership and people management skills. o Has a sound understanding of housing legislation, compliance and tenancy management. o Can provide advice on complex tenancy and housing matters, including possession proceedings and statutory notices. o Can provide advice on complex tenancy and housing matters, including possession proceedings and statutory notices. o Has a current understanding of housing compliance and legislation, including Awaabs Law, Renters Rights legislation and other relevant housing reforms. o Experience of property compliance, repairs and contractor management. o Has a good Understanding of Housing Benefit and exempt accommodation. o Experience of managing, supervising or supporting staff. o Is organised, proactive and solution-focused. o Builds positive relationships with a wide range of stakeholders. o Shares our values of respect, inclusion and person-centred support. WHY JOIN US? This is an opportunity to shape the future direction of our housing and property function, influence decision-making and lead developments that make a meaningful difference to the lives of the people we support. You will work closely with the Chief Executive Officer, Senior Management Team, Trustees and external partners to strengthen our housing arrangements, manage risk and develop safe, sustainable accommodation for the future. For an informal and confidential discussion about the role, please contact our Recruitment Team on 01634 477171 for a call back. CLOSING DATE: FRIDAY 16TH OCTOBER 2026 Our approach is to review adverts as they are submitted. We are committed to equality, diversity and inclusion and welcome applications from people with a wide range of backgrounds and experiences. The Kent Autistic Trust is committed to safeguarding and promoting the welfare of the people we support. All appointments will be subject to an enhanced DBS check, satisfactory references, and right to work checks. About the Trust: Supporting over 80 people in Medway and across Kent, The Kent Autistic Trust provides a wide range of services designed to meet diverse needs of autistic KAT is committed to providing high quality supports designed around individual abilities, needs and choices. KAT is committed to promoting independence and inclusion within communities. KAT believes everyone is able to make their own individual contribution. KAT seeks to work in partnership with all relevant parties but in particular with the individual themselves. Please find attached a copy of our Privacy Notice. Or a copy can be found on our website. We reserve the right to close this vacancy early if a suitable candidate is found or experiencing a high volume of applications.
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Shop Manager
Helen and Douglas House - Oxford, UK, Europe
£27,147 to £29,458 a year
PermanentFull time
Shop Manager Hours: 37.5 hours per week, worked as 5 over 7 days Location: Summertown, Oxford, OX2 7DY Salary: £27,147 - £29,458 per annum Closing date: 6th October 2026 at 12 noon Lead a busy community charity shop, build a team of volunteers and make a real local impact. We’re looking for a hands-on Shop Manager to run our Summertown shop by driving sales, creating a welcoming space, and leading a fantastic team of staff and volunteers. A brilliant opportunity for someone who loves retail, enjoys working with people, and wants a role with real purpose in the heart of the community. What you’ll be doing: Leading the day-to-day running of a busy shop. Managing and supporting the shop team, including volunteers. Maximising sales and profit through great merchandising and stock management. Delivering excellent customer service and creating a welcoming shop environment. Recruiting, training and motivating volunteers. Ensuring the shop is commercially focused, safe and well-presented. What you’ll bring: A passion for great customer service with experience in a customer-facing environment like hospitality, high street or charity retail would help you hit the ground running. Previous supervisory or management experience. Strong organisational skills and attention to detail. Confidence in leading, training and motivating a team. A positive, flexible approach and willingness to learn. The role will require some weekend work on a rota basis. Flexibility is required as working patterns will change regularly due to the needs of the business and levels of volunteers available to work. We are committed to getting the best out of our applicants and employees, we have made the commitment to sharing interview questions prior to interview. Interviews will be conducted virtually via Microsoft Teams. Ready to bring your skills to a role that matters? Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible. Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community. Please contact recruitment@helenanddouglas.org.uk if you require any adjustments during the recruitment process.
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Duty Manager
Côte Restaurants
£12.80 to £18 an hour
PermanentFull time
Côte Brasserie is in the middle of an exciting transformation, the kind of moment where bold ideas genuinely shape the future. Joining now means having real influence, moving fast, and helping to rebuild a much‑loved brand with fresh energy, sharper focus and big ambition. It’s a rare chance to make a visible, lasting impact at a brand people already care about — and to be part of the team writing its next chapter. We are looking for a Duty Manager to; Lead the floor with confidence during busy breakfast, lunch, and dinner services, ensuring the brasserie runs smoothly and guests feel genuinely welcomed. Act as the senior decision‑maker on shift, handling any operational issues quickly and calmly. Support and coach the front‑of‑house team, offering guidance in real time and helping newer team members grow in confidence and skill. Oversee guest flow and table management, ensuring efficient seating, pacing, and communication with the kitchen. Champion service standards, from the warmth of the greeting to the final farewell, ensuring every guest receives attentive, thoughtful hospitality. Handle guest feedback with professionalism, turning challenges into opportunities to impress. Maintain impeccable presentation of the dining room, bar, and service stations throughout the day. You will be; A confident hospitality leader with experience in high‑volume restaurants, brasseries, or similar environments where pace, personality, and precision all matter. A natural host who thrives on guest interaction, understands the nuances of great service, and brings genuine warmth to every table. A strong communicator who can give clear direction, listen actively, and maintain calm, positive energy even when the room is buzzing. A hands‑on operator who’s not afraid to roll up their sleeves, jump behind the bar, run food, or support the team wherever needed A problem‑solver with good judgement, able to anticipate issues, think on their feet, and make decisions that balance guest experience with operational needs What we offer; Competitive hourly rate and service charge Opportunities for growth within a dynamic, adaptable brand Meals on shift and discount on melas with family Access your earning early through our partnership with Stream A supportive team culture where your ideas and initiative are valued
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Duty Manager
Côte Restaurants
ContractFull time
Côte Brasserie is in the middle of an exciting transformation, the kind of moment where bold ideas genuinely shape the future. Joining now means having real influence, moving fast, and helping to rebuild a much‑loved brand with fresh energy, sharper focus and big ambition. It’s a rare chance to make a visible, lasting impact at a brand people already care about — and to be part of the team writing its next chapter. We are looking for a Duty Manager to; Lead the floor with confidence during busy breakfast, lunch, and dinner services, ensuring the brasserie runs smoothly and guests feel genuinely welcomed. Act as the senior decision‑maker on shift, handling any operational issues quickly and calmly. Support and coach the front‑of‑house team, offering guidance in real time and helping newer team members grow in confidence and skill. Oversee guest flow and table management, ensuring efficient seating, pacing, and communication with the kitchen. Champion service standards, from the warmth of the greeting to the final farewell, ensuring every guest receives attentive, thoughtful hospitality. Handle guest feedback with professionalism, turning challenges into opportunities to impress. Maintain impeccable presentation of the dining room, bar, and service stations throughout the day. You will be; A confident hospitality leader with experience in high‑volume restaurants, brasseries, or similar environments where pace, personality, and precision all matter. A natural host who thrives on guest interaction, understands the nuances of great service, and brings genuine warmth to every table. A strong communicator who can give clear direction, listen actively, and maintain calm, positive energy even when the room is buzzing. A hands‑on operator who’s not afraid to roll up their sleeves, jump behind the bar, run food, or support the team wherever needed A problem‑solver with good judgement, able to anticipate issues, think on their feet, and make decisions that balance guest experience with operational needs What we offer; Competitive hourly rate and service charge Opportunities for growth within a dynamic, adaptable brand Meals on shift and discount on melas with family Access your earning early through our partnership with Stream A supportive team culture where your ideas and initiative are valued
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Commercial Manager
The Clancy Group - Andover
PermanentFull time
Commercial Manager £80000 - £95000 Andover Help deliver some of the South's most important water infrastructure projects Following significant contract awards and continued growth across our water portfolio, including major programmes with Portsmouth Water and the Andover Link Main project, we're looking for an experienced Commercial Manager to join our Civil Engineering team. This is an opportunity to take a leading commercial role on major water infrastructure projects that will provide lasting benefits to local communities. You'll work alongside experienced operational leaders, influence key business decisions, build strong client relationships, and help shape the commercial success of a growing portfolio of work. If you're motivated by delivering complex projects, developing talented people, and making a real impact within the water sector, we'd love to hear from you. The Role... As Commercial Manager, you'll provide commercial leadership across a portfolio of water infrastructure projects, ensuring strong financial performance, effective risk management, and robust commercial governance throughout the project lifecycle. Working closely with operational teams, clients and supply chain partners, you'll play a key role in driving profitability, supporting successful project delivery, and maintaining the high standards our clients expect. You'll also lead and develop a team of Quantity Surveyors and Commercial Administrators, helping to build capability and create a culture of commercial excellence. Here are some of the activities you will be involved in… Leading the commercial delivery of major water infrastructure projects and frameworks. Managing, mentoring and developing a team of Quantity Surveyors and Commercial Administrators. Providing commercial leadership across contracts, ensuring compliance with contractual rights and obligations. Driving commercial performance through effective cost management, forecasting and financial control. Leading cost value reconciliation processes and ensuring effective cash flow management. Identifying, managing and mitigating commercial risks and opportunities. Overseeing contract negotiations and securing commercially favourable outcomes. Managing compensation events, claims and complex contractual matters. Ensuring subcontractor agreements are commercially robust and aligned with business objectives. Building and maintaining strong relationships with clients, stakeholders and supply chain partners. We'd love to hear from you if you can demonstrate… Significant commercial management experience within the UK water sector. A proven track record of delivering major water infrastructure projects for a principal contractor environment. Strong working knowledge of NEC3 and NEC4 contracts, particularly Options A and C. Extensive experience managing project profitability, cost control, forecasting and commercial reporting. Experience leading and developing high-performing commercial teams. Strong commercial awareness with the ability to identify and manage risk while maximising opportunities. Excellent negotiation, stakeholder management and communication skills. The ability to influence operational teams, clients and senior stakeholders to achieve successful commercial outcomes. Our Company Every day we work smarter, greener and use our imaginations. Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more. We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment. What Next You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do! Benefits In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme. Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate. We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.
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Duty Manager
inploi - Esher
Competitive
PermanentFull time
Côte Brasserie is in the middle of an exciting transformation, the kind of moment where bold ideas genuinely shape the future. Joining now means having real influence, moving fast, and helping to rebuild a much‑loved brand with fresh energy, sharper focus and big ambition. It’s a rare chance to make a visible, lasting impact at a brand people already care about — and to be part of the team writing its next chapter. We are looking for a Duty Manager to; Lead the floor with confidence during busy breakfast, lunch, and dinner services, ensuring the brasserie runs smoothly and guests feel genuinely welcomed. Act as the senior decision‑maker on shift, handling any operational issues quickly and calmly. Support and coach the front‑of‑house team, offering guidance in real time and helping newer team members grow in confidence and skill. Oversee guest flow and table management, ensuring efficient seating, pacing, and communication with the kitchen. Champion service standards, from the warmth of the greeting to the final farewell, ensuring every guest receives attentive, thoughtful hospitality. Handle guest feedback with professionalism, turning challenges into opportunities to impress. Maintain impeccable presentation of the dining room, bar, and service stations throughout the day. You will be; A confident hospitality leader with experience in high‑volume restaurants, brasseries, or similar environments where pace, personality, and precision all matter. A natural host who thrives on guest interaction, understands the nuances of great service, and brings genuine warmth to every table. A strong communicator who can give clear direction, listen actively, and maintain calm, positive energy even when the room is buzzing. A hands‑on operator who’s not afraid to roll up their sleeves, jump behind the bar, run food, or support the team wherever needed A problem‑solver with good judgement, able to anticipate issues, think on their feet, and make decisions that balance guest experience with operational needs What we offer; Competitive hourly rate and service charge Opportunities for growth within a dynamic, adaptable brand Meals on shift and discount on melas with family Access your earning early through our partnership with Stream A supportive team culture where your ideas and initiative are valued
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Duty Manager
inploi - Wokingham
Competitive
PermanentFull time
Côte Brasserie is in the middle of an exciting transformation, the kind of moment where bold ideas genuinely shape the future. Joining now means having real influence, moving fast, and helping to rebuild a much‑loved brand with fresh energy, sharper focus and big ambition. It’s a rare chance to make a visible, lasting impact at a brand people already care about — and to be part of the team writing its next chapter. We are looking for a Duty Manager to; Lead the floor with confidence during busy breakfast, lunch, and dinner services, ensuring the brasserie runs smoothly and guests feel genuinely welcomed. Act as the senior decision‑maker on shift, handling any operational issues quickly and calmly. Support and coach the front‑of‑house team, offering guidance in real time and helping newer team members grow in confidence and skill. Oversee guest flow and table management, ensuring efficient seating, pacing, and communication with the kitchen. Champion service standards, from the warmth of the greeting to the final farewell, ensuring every guest receives attentive, thoughtful hospitality. Handle guest feedback with professionalism, turning challenges into opportunities to impress. Maintain impeccable presentation of the dining room, bar, and service stations throughout the day. You will be; A confident hospitality leader with experience in high‑volume restaurants, brasseries, or similar environments where pace, personality, and precision all matter. A natural host who thrives on guest interaction, understands the nuances of great service, and brings genuine warmth to every table. A strong communicator who can give clear direction, listen actively, and maintain calm, positive energy even when the room is buzzing. A hands‑on operator who’s not afraid to roll up their sleeves, jump behind the bar, run food, or support the team wherever needed A problem‑solver with good judgement, able to anticipate issues, think on their feet, and make decisions that balance guest experience with operational needs What we offer; Competitive hourly rate and service charge Opportunities for growth within a dynamic, adaptable brand Meals on shift and discount on melas with family Access your earning early through our partnership with Stream A supportive team culture where your ideas and initiative are valued
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Duty Manager
inploi - Heythrop Park
Competitive
PermanentFull time
Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds. Warner Hotels are recruiting for a Duty Manager. This vital role for the hotel will be the operational lead on duty during evening hours, where weekend availability is key (1:30pm–10pm). As the Duty Manager, you will be the face and operational heartbeat of the hotel during your shifts. You will lead from the front, ensuring the smooth running of all departments—including reception, housekeeping, food and beverage, and night operations. Responsibilities: Guest Experience and Service Excellence Maintain a visible management presence across guest areas and proactively engage with guests; resolve concerns professionally and efficiently. Apply appropriate compensation in line with guidelines. Monitor bars, restaurants and entertainment areas for consistent service standards. Health, Safety and Security Take responsibility for guest and team safety; attend first‑aid incidents. Ensure compliance with fire, health & safety and licensing regulations Conduct safety walkarounds (BOH security, perimeter, lighting) - Identify hazards and act immediately. Complete structured evening checklist to maintain standards. Monitor lighting, heating, ambience, cleanliness and presentation. Observe service delivery and coach in‑the‑moment. Team Leadership and Communication Act as escalation point for supervisors. Maintain strong cross‑department communication. Adapt style to different personalities; lead calmly under pressure. Financial and Energy Awareness Monitor operational efficiency; turn off unnecessary utilities. Make cost‑conscious decisions without compromising guest experience. Follow guidelines for compensation; protect stock and revenue. We're looking for you to have this experience or behaviours: Strong knowledge of Health & Safety legislation. First Aid qualification (or willingness to obtain). Knowledge within the F&B departments to be able to support on shift. Excellent customer service track record. Strong problem-solving ability. Calm and professional under pressure. Confident decision-maker. High attention to detail. Excellent written and verbal communication skills. Proven experience in a supervisory or management role within hospitality. Why Work for Warner Hotels? Free use of gym and leisure facilities 60% discounted food onsite Pension scheme A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level) 28 days annual leave per year (Inclusive of Bank Holidays) Cycle to Work Scheme 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions Life Assurance Free Car Parking onsite Family Friendly policies Refer a friend scheme Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform Access to a discounts platform including a points based discount plan to increase your retail discounts Access your wages on demand through Aslan Employee Assistance Programme L&G Care Concierge Glow Getters and Long Service Awards Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter. At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
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