Regional Service Charge Manager
Sovereign Network Group - Basingstoke, Hampshire
£58,000 to £71,000 a year
HybridPermanentFull time
Are you experienced in leading a team within Service Charges? We have a fantastic opportunity to join our Service Charges team as Regional Service Charge Manager. Based from our office in Basingstoke, you'll combine office and home working in line with our hybrid approach, with occasional travel to our Wembley office for team meetings. The Role Reporting into the Head of Service Charge Setting and Administration, you'll be responsible for managing and coordinating the Regional Service Charges team in the South West region in the delivery of the service charge calculations (all tenure types) and annual service charge statements to customers in line with legal and regulatory requirements. The portfolio consists of approximately 20,000 units with a total annual service charge income budget of c.£20 million. Responsibilities include: Managing the Regional Service Charge team with a focus on articulating a clear vision, providing direction, and promoting a culture of accountability, high performance, and continuous improvement Setting the annual service charge expenditure and income budget across all tenures within the region Accountability for the annual service charge estimate and final account process, ensuring the risk associated with rechargeable service charges is effectively managed and regulatory time scales are met Working collaboratively across the business to support continuous service improvement and deliver excellent customer service to customers across different tenure types, ensuring compliance with legal requirements Reviewing and approving the certification of annual service charges, documenting the calculation and apportionment process, including the reports and supporting documentation to facilitate the certification Producing and analysing regular reports on recoverable repairs and maintenance expenditure, estimated service charge income and ad-hoc reports dependant on business requirements What we're looking for You should have previous experience in a similar management role within service charges. You'll need to demonstrate strong technical knowledge, being adept in managing fixed and variable charges in a large and complex setting, preferably in a housing context. You'll also need: To be an experienced leader, skilled in developing high-performing teams and consistently maintaining high operational standards Thorough understanding of the Landlord and Tenant Act 1985 (as amended) and other guidance and best practice for service charges To be qualified by experience or a qualified accountant with a solid understanding of accounting practices and concepts including account reconciliations Ability to take ownership and work independently whilst meeting tight organisational deadlines Strong stakeholder management skills, demonstrating collaborative, cross-functional working relationships, including experience liaising with external stakeholders, e.g. auditors, regulators and Ombudsman Experience in directly engaging with customers, addressing queries, and delivering clear, concise written communication Strong experience with Microsoft Office applications, including intermediate / advanced excel Knowledge and experience of using housing management and property management systems (e.g. Workday, SUN, Agresso, NEC, Active H or similar) Job Description
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Senior Marketing and Engagement Manager
CPM United Kingdom Limited - High Wycombe, Buckinghamshire
£50,000 to £55,000 a year
HybridPermanentFull time
Are you a commercially focused marketing leader with a passion for customer engagement, innovation and growth? Join us as Marketing & Engagement Manager and help shape the future of *shopt, CPM's retailer engagement platform. You will lead the marketing, engagement and media strategy, driving user growth, strengthening client relationships and developing new commercial opportunities. This Marketing & Engagement Manager role offers up to £55k DOE, Free Healthcare, Generous pension, Discount Perks, generous holiday allowance + significant autonomy and career development! Ideal Location: Stokenchurch, United Kingdom, HP14 The Role: As Marketing & Engagement Manager, you will own the *shopt marketing strategy and deliver activity that increases retailer acquisition, engagement, retention and commercial growth. You will use insight to identify opportunities, improve performance and ensure consistent brand positioning. Key Responsibilities: Develop and deliver the *shopt marketing, engagement and communications strategy Drive retailer acquisition, engagement, retention and commercial growth Identify new revenue opportunities and build strong client relationships Use data, insight and customer feedback to improve campaigns and performance Manage marketing budgets, forecasts, performance targets and external partners Lead and influence cross-functional teams to deliver strategic priorities What We're Looking For: Significant experience in a senior marketing, growth, engagement or commercial marketing role Demonstrable experience of developing and implementing successful marketing strategies Strong commercial acumen, with experience managing budgets, forecasts and return on investment Experience building client relationships and identifying new commercial opportunities Strong analytical skills, with the ability to translate insight into clear strategic action A proven ability to influence senior stakeholders and gain support across multiple functions Excellent communication, presentation and storytelling skills Experience managing agencies, suppliers and external partners The confidence to work autonomously in a fast-paced and evolving business environment Strong project leadership and organisational skills We recognise that people are the key to our success. That is why we place great emphasis on providing exceptional rewards and fostering excellent career development opportunities. What's in It for You? Up to £55,000 dependent on experience Monday to Friday 9am -5.30pm Hybrid working, with up to three days per week in the office Generous Holiday Package: Recoup with 26 days of holiday plus bank holidays, increasing by one day for each year of service up to 31 days, with the flexibility to buy and sell holiday days Pension Plan: Secure your future with a generous pension plan Dedicated days for giving back to the community through charitable activities Perks at Work: Access to a wide range of discounts, including gym discounts Peppy: Confidential access to expert health support across areas including fertility, menopause, pregnancy and more DIGICARE+ App: Convenient access to medical second opinions, personalised counselling sessions and expert nutritionist advice Enhanced maternity and paternity leave CPM has achieved the Investors in People Gold award and places great importance on the training and development of our people. Why Work for Us At CPM, we are proud to foster an inclusive working environment. We believe in a workplace that celebrates the unique perspectives and skills of every individual, and we believe this makes us stronger and more innovative. We work collaboratively, sharing and celebrating great ideas and achievements. We believe diversity brings new thinking, which is at the heart of everything we do. We are committed to setting a high standard for creating a culture of equity and belonging. #LI-CH1
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Managing Recruitment Consultant - Finance
Search Consultancy LTD - Brighton, East Sussex
£35,000 to £45,000 a year
HybridPermanentFull time
Managing Recruitment Consultant - Finance Future Divisional Leadership Opportunity Accountancy & Finance Division | Brighton (Hybrid Working Available) £35,000 - £45,000 Basic Salary + £4,800 Car Allowance + Uncapped Commission (receive up to 40% of billings - easily earn £100,000+) + Excellent Benefits Build, Lead and Shape a High-Performing Finance Recruitment Team Henderson Scott's Accountancy & Finance division is entering a major growth phase, and we are seeking an established Managing or Principal Consultant with leadership ambition to help expand and shape our Finance offering across the Southeast. This role offers a defined pathway into senior leadership, supported by experienced divisional leadership, executive backing and significant business investment. Why This Is a Career-Defining Opportunity At Henderson Scott, leadership is developed through performance, investment and structured progression. Our Accountancy & Finance division has a strong market presence and is now positioned for strategic growth, offering the successful individual the opportunity to play a key role in scaling the division and influencing long-term direction. What This Means For You * Clear pathway toward Divisional leadership and senior management * Investment and support to build and grow a specialist team * Backing from the wider Search Recruitment Group and Private Equity partners * Autonomy to shape market strategy, team structure and client engagement * A high-performance, collaborative environment where senior consultants are empowered to operate strategically What's In It For You? * Market-leading earning potential * Competitive base salary * Car allowance * Uncapped commission structure with strong long-term earning opportunity * Clear and structured leadership progression pathway * Hybrid and flexible working model * Established brand, infrastructure and cross-division collaboration What You'll Be Doing Phase 1 - Personal Billing Leadership * Owning and scaling a high-value Accountancy & Finance desk * Recruiting senior finance professionals across the South East market * Developing long-term partnerships with finance leaders and organisations * Acting as a senior market presence and brand ambassador Phase 2 - Team Growth & Strategic Leadership * Supporting hiring, onboarding and performance development * Mentoring and developing consultants within the division * Working with senior leadership to shape divisional strategy * Driving Henderson Scott's market reputation across the Accountancy & Finance sector This role evolves as you grow - transitioning from individual excellence to team leadership and divisional ownership. Who We're Looking For * An experienced recruitment professional with: * Strong and consistent billing history * Experience operating at Senior, Principal or Managing Consultant level * Clear ambition to step into leadership * Strong commercial awareness and market credibility * A collaborative and values-led leadership style If you are ready to build something you can own, step into leadership with genuine support and accelerate your long-term career within a high-growth recruitment business, this is an outstanding opportunity. Apply online or contact Alex Bourne at alex.bourne@hendersonscott.co.uk for a confidential discussion. Henderson Scott - Always Raising the Bar Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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Assistant Care Manager - Horsham
West Sussex County Council - Horsham, West Sussex
£24,741 to £26,853 a year
HybridPermanentPart time
About Us West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents. Employees are genuinely valued, respected and there is an emphasis on work life balance. We are committed to fostering personal growth, with ongoing professional development and continuous learning at the heart of our culture. Working in the Transition Teams is all about making a positive difference for young people on their journey to adulthood. We recruit colleagues who share our passion for supporting young people to be ambitious and develop lives of their own. If you join us, you will be welcomed into supportive teams who will encourage you to be the best colleague that you can be. The structure of Transitions services is under review and may be subject to change and so we would welcome applications from candidates that have Learning Disability and/or Mental Health experience. Transition is a busy and exciting time for workers and young people. You will be expected to work within organisational, policy and legislative frameworks as you support young people to increase their independence and plan for the future. We aim to: - Offer early intervention - Build on an individual's strengths to develop skills and independence - Build and promote links with the individual's community - Promote and maintain safety and good health, and - Promote employment and meaningful daily occupation. Our Lifelong Services Teams have a unique focus, and our Social Workers and Assistant Care Managers are exceptional at supporting the teams to deliver legislatively compliant services. We offer a dedicated, strengths-based approach to disability that we know makes a positive difference. Whether we are engaging with people seeking advice, providing equipment or skills training, or starting a journey with people that may lead to a personal budget to meet complex needs, we are always looking to deliver the best outcomes. About The Job Salary: £24,741 - £26,853 per annum Working Pattern: Part time, 30 hours per week Contract Length: Permanent Location: Horsham office base with hybrid working ✅Do you have experience within the Social Work sector? ✅Are you passionate about providing quality care to the community? ✅Do you want to #BeTheDifference? In this exciting opportunity, you will, under guidance and regular supervision provide a social work support service to those people who access or need the service, to include assessment, planning and review within the Supporting Lives, Connecting People framework. You will manage a challenging yet rewarding portfolio of casework, attending multi-disciplinary meetings and working in partnership with our Health, Community and Third Sector colleagues. We are looking for a self-motivated, collaborative new assistant care manager to join our team. This is an excellent opportunity to make a significant difference to our service users lives, although challenging the rewards by far outweigh those challenges as you will always strive for a positive outcome. No two days will look the same; you'll be working in at various locations across Horsham and the surrounding areas with numerous colleagues and customers from all walks of life. You will need to take an organised approach whilst exercising your expertise with knowledge of policies and legislations to support those in need. Experience and Skills Key Skills (please cover within your application): Ability to analyse and interpret information and prioritise needs in order to make recommendations/decisions which will have a positive outcome. Ability to work independently and as part of a team, working under pressure and to tight deadlines. Ability to work in a multi-agency environment to deliver a service to those people who access or need the service. Ability to communicate complicated or sensitive information to a range of audiences to achieve positive outcomes; to be able to communicate clearly with customers reflecting the service objectives and standards. Qualifications and/or experience: GCSE English and Maths or equivalent qualification or experience operating at this level of literacy and numeracy. NVQ Level 3 in Care. Desirable Experience of providing support/working with people in a Social Care environment. Experience of forming effective working relationships within a multi-agency setting. An awareness of the policies, practices and procedures relevant to Social Work. Experience of the assessment and review process of care packages. Experience of applying relevant legislation, policies and procedures to individual pieces of work. Rewards and Benefits or a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page. Further Information We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check. Equity, inclusion, accessibility and diversity is very important to West Sussex County Council. We welcome and encourage applications from people of all cultures, ethnicities, identities, backgrounds and lived experiences, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success. For information regarding your eligibility to apply for this role under our Disability or Veteran's Guaranteed Interview Scheme (if you meet the essential criteria), this can be found on our application help page. Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you!
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Senior Agile Delivery Manager
Triad Group Plc - Milton Keynes, Buckinghamshire
£75,000 to £75,000 a year
HybridPermanentFull time
Senior Agile Delivery Manager Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to £75,000 plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. * Glassdoor score of 4.7 * 96% of our staff would recommend Triad to a friend * 100% CEO approval See for yourself some of the work that makes us all so proud: * Helping law enforcement with secure intelligence systems that keep the UK safe * Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting * Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products * Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary We're looking for an exceptional Senior Delivery Manager who brings more than just technical know-how. At the heart of this role lies a strong foundation in Agile Project and Delivery Management, paired with inspirational leadership, sharp commercial instincts, and a solid understanding of procurement processes. You'll have a proven track record of delivering innovative, customer-focused solutions-particularly in mission-critical, public-facing systems within Cloud-based environments. Equally important are your communication and presentation skills. You'll lead and energise a team of 5-10 professionals, guiding them through complex challenges while fostering a culture of collaboration and continuous improvement. Your ability to see the bigger picture, fill organisational gaps, and adapt quickly to change will be key to your success. Key Responsibilities: Accountable for end-to-end technical delivery of government projects, ensuring compliance with the GDS Service Standard, leading service assessments, and managing supplier performance. Motivate, coach, and support teams of 5-10, nurturing talent and cultivating a collaborative, high-performing environment. Foster strong, transparent relationships with stakeholders at all levels, ensuring continuous alignment and shared goals. Encourage and lead the design and implementation of forward-thinking solutions that drive customer and business impact. Proactively identify, assess, and manage risks and issues, maintaining delivery momentum and safeguarding outcomes. Use sound commercial judgement to manage scope, timelines, and resources, ensuring value-driven delivery. Support and execute procurement processes with clarity and efficiency, ensuring compliance and timely delivery of services or products. Stay attuned to evolving business requirements, flexing delivery approaches and stepping in where needed to bridge gaps. Lead the successful deployment of scalable, secure, and resilient systems in cloud environments, particularly in public-facing or mission-critical contexts Skills and Experience: Extensive experience delivering projects using Agile frameworks such as Scrum or Kanban, with a strong grasp of Agile principles and team dynamics. Proven success in leading cross-functional teams, offering mentorship and building cohesive units that thrive in high-pressure environments. Confident in engaging diverse stakeholder groups, ensuring buy-in, managing expectations, and translating business needs into actionable plans. Deep understanding of financial drivers, commercial models, and how to deliver results that align with both client and business objectives. Solid understanding of procurement processes, including vendor engagement and contract management within regulated environments. Skilled in managing uncertainty-anticipating issues before they arise and responding decisively when challenges emerge. Hands-on experience implementing cloud-native or cloud-hosted solutions, with knowledge of platforms like AWS, Azure, or GCP. Demonstrated ability to introduce and scale new ideas, tools, or processes that improve customer outcomes or delivery efficiency. Strong sense of organisational context and an adaptable approach to delivery that responds to shifting priorities and needs. Excellent interpersonal, written, and presentation skills-able to distill complex topics and influence a variety of audiences. Brings relevant domain knowledge to add context and depth to project work, accelerating delivery and insight. Nice to have: Background in leading or contributing to Discovery and Alpha phases, including user research, prototyping, and service design. Experience working within UK government digital frameworks and adherence to GDS service standards. Qualifications & Certifications: A degree or equivalent qualification related to the area you work in - Desirable Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. Other information If this role is of interest to you or you would like further information, please contact Ben Fowler or submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
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Online Customer Retail Advisor - Hybrid
South West Recruitment Ltd
£12.80 to £12.80 an hour
On-sitePermanentFull time
Job Type: Full Time Salary: £26,624 per annum / £12.80 per hour Bonus: On-target bonus of £2,400 per annum Hours: Full-time, working on a rotating shift pattern, hybrid working once fully trained. Monday - Friday: Shifts between 8.30am - 7.00pm Saturday: Shifts between 8.30am - 5.00pm Sunday: 9.00am - 5.00pm during the Christmas peak period only Weekend working is on a rota basis, with two days off in lieu when working a weekend. We are recruiting for Customer Service Consultants to join a busy customer contact centre supporting a well-known premium retail brand. This is an excellent opportunity for someone with strong customer service and communication skills who enjoys helping people and providing a genuinely high level of service. You will communicate with customers across a variety of channels including telephone, email and live chat, assisting with everything from new orders and product enquiries through to deliveries and resolving problems with existing orders. Full training will be provided before you begin handling live customer enquiries, with ongoing support and development thereafter. The Role As a Customer Service Consultant, you will be responsible for providing friendly, professional and personalised support to customers across multiple communication channels. Your duties will include: • Handling inbound customer service calls. • Responding to customer enquiries by email and live chat. • Assisting customers with placing new orders. • Providing information and recommendations on products and services. • Resolving order, product, delivery and despatch queries. • Making outbound calls to customers when required to follow up enquiries. • Troubleshooting problems and finding appropriate solutions for customers. • Managing multiple live chat conversations whilst maintaining accuracy and service quality. • Maintaining a professional and engaging communication style across all customer interactions. • Working towards individual and team quality, service and performance targets. • Recording customer information accurately on internal systems. • Supporting colleagues and other areas of the customer service team during busy periods. The Ideal Candidate We are looking for someone who has: • Previous experience within customer service, retail, hospitality, contact centre or a similar customer-focused environment. • Excellent verbal and written communication skills. • A confident and professional telephone manner. • Strong email and live chat skills. • The ability to communicate with customers in a friendly, empathetic and helpful manner. • Good problem-solving skills and the confidence to resolve customer queries. • Excellent attention to detail. • Good IT skills, including Microsoft Word, Excel and Outlook. • The ability to work towards service levels and performance targets. • A positive, enthusiastic and customer-focused attitude. • The ability to remain organised and effective during busy periods. Previous contact centre experience would be advantageous, but candidates from other strong customer service backgrounds are also encouraged to apply. What's on Offer • £26,624 per annum / £12.80 per hour. • On-target bonus of £2,400 per annum. • Comprehensive initial training before handling live customer contacts. • Potential for hybrid working once fully trained. • Ongoing coaching, training and support. • Varied customer service role across telephone, email and live chat. • Opportunity to develop your customer service and contact centre experience. • Supportive team environment. To apply for this opportunity, please submit your latest CV and we will be in touch in due course. If you would like further information before applying, please contact Nikola, Anita or Alan for a confidential discussion.
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Elite Retail Security Support Officer
Staffline
£16.50 to £16.50 an hour
On-sitePermanentFull time
Elite Retail Security Support Officer Location: Mobile role (we are hiring nationally across a number of regions) Pay Rate: £16.50 Hours: 45 hours Shift Pattern: Various (may include weekends) SIA DS or CP Licence required. Full UK driving licence also essential as this role requires you to travel. We are seeking a highly professional and experienced Elite Retail Security Support Officer to join our team. This role is ideally suited to individuals who have a proven background in retail security, loss prevention, and shrinkage reduction. We are looking for confident professionals who can ensure operational best practice across the wider team, whilst providing valuable frontline support. Your Responsibilities As an Elite Security Support Officer, you will: - Enforce strict adherence to standard operating procedures across all deployments and conduct regular incident reviews. - Analyse incident logs and body-worn camera data to identify operational gaps and lead metric performance reviews. - Provide frontline support for high risk and complex deployments. - Work alongside under performing units to optimise team effectiveness. - Deliver data analytics, incident reviews and field support to drive operational excellence. What We're Looking For To be successful in this role, you will have: - A valid SIA Door Supervisor (DS) or Close Protection (CP) licence - Previous loss prevention or retail crime prevention experience. - Strong interpersonal and conflict management skills - Acute situational awareness - Excellent verbal and written communication skills - A professional, smart, and highly presentable approach Why Join Us? Join TSS, part of the world's leading provider of security solutions, and enjoy genuine opportunities for career development and progression. From comprehensive induction training and on-site support to ongoing development programmes, you'll be supported every step of the way by an experienced management team. Benefits - 5.6 weeks annual holiday entitlement - Workplace Pension Scheme - Training, development, and progression opportunities - Life Assurance Benefit - Contributory Healthcare Scheme - Eyecare Vouchers - Employee Discount Schemes - Refer a Friend Scheme - Free Uniform Provided Job Ref: T54 TSS are a recognised Disability Confident Leader Employer, committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all suitably qualified candidates and are dedicated to supporting accessibility, opportunity, and development for all employees. About Staffline Staffline are working in Partnership with TSS, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
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Part-time Retail Sales Assistant
Machine Mart - Deal, Southern
£12.71 to £12.71 a year
On-sitePermanentPart time
About The Role What you’ll be doing: - You’ll be joining a small team of between 4 – 6 members of staff - You’ll be committed to delivering a great customer experience - You'll be working up to 27 hours per week - any extra time worked beyond your contracted hours is paid or can be taken as time off in lieu - You’ll be explaining technical equipment in an understandable manner - You’ll be committed to offering honest advice and building a rapport with customers - You’ll ensure that you exceed our customers’ expectations and reassure them when they're bewildered by choice - You’ll be working hard as part of the team in achieving challenging sales targets What you’ll need - skills and experience: - You’ll have previous experience in selling technical products to customers - You’ll have experience in a retail customer service orientated environment - You’ll have previous experience in dealing with customers - You’ll have practical experience / knowledge of some or all of our product range - You’ll possess strong accuracy and numeracy skills - You’ll possess basic computer literacy - You’ll be self motivated and have a can-do attitude Benefits What you’ll get in return for your commitment: - Staff Discounts - Healthcare Cash plans - A company pension scheme - Life Cover - Employee Assistance Programme - Role specific training and development - Proactive promotion of internal candidates - Paid Breaks - Free Tea & Coffee About The Company Where you’ll be working: Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth. For further information on our company and our product range, visit our website: www.machinemart.co.uk
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Part Time Retail Security Officer
Mitie
PermanentFull time
Job Overview -To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. -Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. -To undertake additional training to ensure continuous self-development. Main Duties Operations -To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies. -Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's). -Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service. -To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required. -Comply with legal obligations and safety requirements of the role. -Follow instructions and procedures appropriately without unnecessarily challenging authority. -Work in a systematic, methodology and orderly way. Training -Fully and satisfactorily complete all required competency training. -To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. -Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. -You are required to ensure you renew your licence 16 weeks before expiry. Security and Health & Safety -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. -Use common sense and initiative by immediately involving others if a situation appears to become threatening. -To maintain professional conduct in the face of difficult situations and challenging customers. -Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. -Keep to schedules and demonstrate commitment to Mitie and the Client. -To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's). -To call emergency services and Communication Centre to report all incidents. What we are looking for -Previous Security Experience -SIA License -SC Clearance desirable
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Part Time Retail Security Officer
Mitie
PermanentFull time
Job Overview -To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. -Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. -To undertake additional training to ensure continuous self-development. Main Duties Operations -To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies. -Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's). -Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service. -To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required. -Comply with legal obligations and safety requirements of the role. -Follow instructions and procedures appropriately without unnecessarily challenging authority. -Work in a systematic, methodology and orderly way. Training -Fully and satisfactorily complete all required competency training. -To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. -Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. -You are required to ensure you renew your licence 16 weeks before expiry. Security and Health & Safety -Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. -Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. -Use common sense and initiative by immediately involving others if a situation appears to become threatening. -To maintain professional conduct in the face of difficult situations and challenging customers. -Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. -Keep to schedules and demonstrate commitment to Mitie and the Client. -To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's). -To call emergency services and Communication Centre to report all incidents. What we are looking for -Previous Security Experience -SIA License -SC Clearance desirable
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