Operations Manager (Patient Services)
NHS Jobs - Maidenhead
£32,000 to £36,000 a year
PermanentFull time
The following are the core responsibilities of the Operations Manager (Patient Services) in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Patient Services and Patient Experience Have operational responsibility for the delivery of patient-facing and patient-related administrative services. Ensure patients receive a professional, responsive, inclusive and patient-centred service. Oversee the patient journey through the practice and identify opportunities to improve access, communication and experience. Develop and implement effective systems for managing patient enquiries, requests and administrative processes. Monitor patient feedback and identify trends, concerns and opportunities for service improvement. Work with clinical and administrative leads to resolve recurring patient-service issues. Promote a culture in which patient experience and service quality are central to operational decision-making. Promote and support appropriate use of online and digital patient services. Access and Appointment Management Work with clinical and administrative teams to ensure appointment capacity is effectively utilised. Monitor appointment demand, capacity and availability and identify areas requiring improvement. Oversee the management of Did Not Attend (DNA) appointments and associated data. Identify trends in DNAs and implement appropriate administrative responses. Patient Complaints, Concerns, Compliments and Feedback Coordinate the operational aspects of the practice complaints process in conjunction with the Management team. Provide appropriate initial guidance to patients wishing to raise concerns or make a complaint. Ensure all relevant staff understand and follow the complaints procedure. Monitor complaints, concerns and patient feedback to identify recurring themes. Support the management team in implementing improvements arising from complaints and feedback. Ensure complaints and concerns are appropriately recorded, monitored and escalated. Regular review of the Friends & Family Test (FFT) with reporting to staff with theme and trend analysis and to regulatory bodies. Support the development of patient specific and Practice surveys for regular feedback Review of the annual national patient survey results Patient Communications and Engagement Act as a key operational point of contact for patient-service matters. Oversee patient-facing information and communications, ensuring they are accurate, accessible and consistent. Support the management and updating of the practice website and other patient communication channels. Develop a patient newsletter with key information for sharing in conjunction with the Practice Business Manager and PPG. Promote appropriate use of patient online services. Ensure changes to services, access arrangements and practice procedures are communicated effectively to patients. Support initiatives designed to improve patient engagement. Staff Leadership and Management Provide leadership and direction to staff within the Patient Services (including Senior Receptionist) and Prescriptions Teams. Line manage designated staff and undertake recruitment, induction, supervision, appraisal and development responsibilities as required. Ensure staff are appropriately trained and maintain mandatory training requirements. Identify and deliver team training where required. Develop and support staff development plans. Develop a staff newsletter with key information in conjunction with the Practice Business Manager. Promote a positive, inclusive and patient-focused working environment. Address performance, attendance, conduct and development issues in accordance with practice policies. Maintain an appropriate overview of staff welfare. Support the Senior Receptionist with team rota planning and cover plans. Ensure regular team meetings take place with the associated meeting paperwork Patient-Service Policies and Procedures Review, develop and implement policies and procedures relating to patient services. Ensure patient-facing processes comply with relevant legislation, regulatory requirements and practice policies. Develop standard operating procedures where required. Regularly review patient pathways to ensure they remain effective. Ensure staff are informed of and implement changes to relevant procedures. Quality, Governance and Compliance Support the Management team in maintaining effective governance arrangements including arrangement of and associated paperwork for regular meetings. Ensure patient-service processes comply with relevant CQC requirements and practice standards. Contribute to risk assessments, audits, quality improvement activity and practice development planning. Identify and escalate operational risks relating to patient services. Ensure confidentiality, information governance and data protection requirements are maintained. Maintain awareness of and comply with safeguarding requirements. Support the practice in preparing for regulatory inspections and reviews. Support the ongoing significant and learning event process within the Practice, championing open reporting & discussions amongst the wider team, monitoring outcomes and processing themes / trends for an annual report. QOF, Enhanced Services and Service Delivery Support the practice in maximising QOF achievement. Support the delivery of Enhanced Services and other contractual requirements. Monitor operational processes that support contractual and service requirements. Identify and address barriers to effective patient-service delivery. Service Improvement Lead or support patient-service improvement projects. Use patient feedback, complaints, operational data and staff feedback to identify opportunities for improvement. Review processes and implement changes that improve efficiency, access and patient experience. Monitor the impact of service improvements and report outcomes to the management team. Promote continuous improvement across patient-facing services. Practice Development and Reporting Support the management team in the preparation of practice reports. Contribute to the practice development plan. Provide relevant performance information and operational data to the Practice Manager. Attend and contribute to management and operational meetings. Ensure agreed actions within the patient-services portfolio are implemented and monitored.
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Temp Shop Manager - Newbury
C2 Recruitment Limited - Newbury, Berkshire
£12.71 to £12.71 an hour
ContractFull time
Shop Manager - Newbury | Seasonal Christmas Retail Location: Newbury, RG14 1AY Contract: Temporary - October to December 2026 Hours: Full-time and part-time available Pay: £12.71 per hour Are you an experienced Shop Manager, Store Manager or Retail Supervisor looking for a rewarding temporary retail role this Christmas? Our client is looking for an enthusiastic and organised Shop Manager to join their Newbury team for the 2026 Christmas season. This is a hands-on seasonal retail role where you will help manage the day-to-day running of the shop, lead and support volunteers, deliver excellent customer service and help maximise sales and income for charities and good causes. About the Role As Shop Manager, you will play a key role in ensuring the successful operation of the Newbury shop throughout the Christmas trading period. Your responsibilities will include: Managing the day-to-day running of the shop Leading, motivating and supporting a team of volunteers Organising volunteer rotas and ensuring appropriate shop cover Delivering excellent customer service and maintaining a welcoming shop environment Helping achieve sales targets and maximise income Supporting shop set-up, deliveries, merchandising and stock management Operating EPOS and overseeing cash handling, reconciliation and banking Building positive relationships with volunteers, the venue and Regional Manager Promoting the shop within the local community to increase awareness and footfall Supporting local events, promotional activity and marketing opportunities Ensuring the shop remains well-stocked, attractive and commercially focused About You We are looking for a Shop Manager, Store Manager, Retail Supervisor or experienced retail professional who enjoys working with people and can confidently take responsibility for a busy seasonal shop. You will ideally have: Experience in a customer-facing or retail environment Strong organisational and time-management skills Experience leading, managing or supporting a team Excellent communication and customer service skills The confidence to work independently and use your own initiative Good commercial awareness and a focus on achieving sales The ability to build positive relationships within the local community A flexible and positive approach to the changing needs of a busy seasonal shop Previous retail management, charity retail or volunteer management experience would be an advantage, but the right attitude, enthusiasm and ability to work with people are equally important. A Seasonal Role That Makes a Difference This is a fantastic opportunity to combine retail management and community engagement with the chance to support charities and good causes during the important Christmas trading period. With full-time and part-time hours available, this temporary Shop Manager role could suit an experienced retail manager, supervisor or customer-focused professional looking for seasonal employment in Newbury. If you're organised, enthusiastic and enjoy leading people in a busy retail environment, we'd love to hear from you. Apply today for this Shop Manager opportunity in Newbury, RG14 1AY. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. Your information will always be handled securely and professionally. To view other great vacancies at C2 Recruitment, please visit our website.
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Deputy Estates and Facilities Manager
NHS Jobs - Oxford
£39,959 to £48,117 a year
PermanentFull time
What we offer: Flexible working options we promote flexible working where the role allows. Were happy to discuss what flexibility might look like for you. Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years service and to 33 days after 10 years. Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions Supportive learning culture - weve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. Its open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. Health and wellbeing support we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible. As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process. You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website. To learn more, please see the job description and person specification.
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Lecturer in Countryside & Habitat Management
Teaching Vacancies - Dartford, Kent
PermanentFull time
What skills and experience we're looking for Do you have a passion for the countryside, environment and wildlife and want to inspire the next generation? Whether you’re already working in education or an experienced industry professional looking for a new career path, we have an exciting opportunity for a suitability qualified, experienced and passionate individual to join the team as Lecturer in Countryside & Habitat Management. Using your industry knowledge to unlock potential, you’ll support learners to develop their practical skills and professional standards in real countryside locations. You will plan and deliver effective lessons, assess progress and provide constructive feedback to support achievement and progression for all students. You’ll have specialist knowledge of the curriculum area, which may be enhanced by any relevant industry / professional experience, and ideally a formal qualification that underpins this knowledge. Experience of working or teaching Countryside Management, Environmental Science and / or Fisheries would be useful but not essential. We need you to be a team player and an excellent communicator, able to maintain a proactive approach and an eye for detail whilst working to challenging curriculum deadlines. Teaching experience, particularly within Further Education, would be advantageous but isn’t essential. Likewise, although a full teaching qualification (at Level 5 or above) isn’t required at this stage. Those joining the team without a teaching qualification can undertake the Level 5 Teaching & Learning Apprenticeship which will form part of your employment with the college and is completed over an 18-month period. You would need to secure this within 3-years of your appointment. What the college offers its staff In addition to a competitive salary, you can expect the following as a Lecturer at NKC Hadlow College (part of North Kent College Group): • 42 days’ annual leave, plus bank holidays (pro rata for part-time contracts). • Enrolment onto the Teachers’ Pension Scheme (TPS), one of the most generous in the country. • Access to free parking and several onsite facilities, including a gym, a restaurant and a coffee shop. • CPD and support from our in-house Teaching & Learning team, who coach, train, and guide our Lecturers through their teaching journey, from unqualified and new to teaching to qualified and experienced. Commitment to safeguarding Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
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Aftersales Quality Control Manager
Perfect Placement UK Ltd - Weybridge, Home Counties
£36,000 to £46,000 a year
PermanentFull time
Aftersales Quality Control Manager Our client, a reputable automotive dealership in Weybridge, Surrey, is seeking an experienced Aftersales Quality Control Manager to join their team. This is an excellent opportunity for a skilled professional looking to advance their career within a prestigious automotive brand, supporting quality assurance, technical processes, and customer satisfaction across service, workshop, and warranty departments. Key benefits for the successful Aftersales Quality Control Manager: - Competitive salary of approximately £46,000 per annum (comprising £36,000 basic salary plus £10,000 OTE) - Working hours from 8:00 am to 6:00 pm, Monday to Friday - Saturday mornings on a rotational basis (once every 6 weeks) - Opportunity to work with a premium automotive brand - Supportive team environment with ongoing training and development - Involvement in warranty compliance, quality assurance, and process improvement - Career advancement within a high-end automotive dealership Duties of the Aftersales Quality Control Manager: - Providing technical support and guidance to workshop technicians to ensure repair quality and efficiency - Managing repair progression and updating systems to optimise workflow - Conducting comprehensive quality control checks on completed repairs - Gathering and verifying warranty evidence to ensure compliance with warranty standards - Assisting with parts management to facilitate right-first-time repairs - Supervising workshop processes, ensuring adherence to procedures and standards - Handling customer pre-calls and technical discussions to enhance customer satisfaction - Managing Service Quality tasks, including job and warranty preparations - Supporting the team in developing and implementing process improvements Requirements of the Aftersales Quality Control Manager: - Prior experience as a Vehicle Technician or Warranty Manager is highly desirable - Strong technical knowledge of dealership systems, processes, and workshop operations - Excellent communication skills and meticulous attention to detail - Ability to work effectively within a team and manage under pressure - Proven commitment to delivering high-quality work and exceptional customer service - Relevant experience in warranty management or quality control within the automotive sector If you are prepared to take the next step in your automotive career and contribute to the success of a distinguished dealership, we encourage you to apply. Contact Liam Buffenbarger, Automotive Recruitment Specialist at Perfect Placement covering Weybridge and Surrey today to discover more about this fantastic Aftersales Quality Control Manager opportunity. At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,500 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs.
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Parts Business Development Manager
Perfect Placement UK Ltd - Maidstone, Southern
£40,000 to £48,000 a year
PermanentFull time
Our client, a well-established supplier of high-quality vehicle parts, is seeking a highly motivated and experienced Parts Business Development Manager to join their team, covering the Medway, Tonbridge, and Canterbury areas of Kent. This is an excellent Parts Business Development Manager opportunity for a skilled sales professional to play a crucial position in expanding the company’s customer base and driving revenue growth within the automotive parts industry. Benefits: - Competitive basic salary of £40,000 per annum - OTE of up to £48,000, including bonuses and incentives - Company car provided - Generous holiday entitlement and pension scheme - Opportunities for career progression within a national network - Supportive and dynamic working environment Duties of the Parts Business Development Manager: - Develop and execute effective sales strategies to increase parts sales revenue in designated territories - Identify and secure new customer accounts while maintaining strong relationships with existing clients - Achieve and exceed monthly and yearly sales targets and KPIs as a Parts Business Development Manager - Promote and demonstrate the features and benefits of genuine parts to mechanic and bodyshop clients - Manage customer accounts to ensure high levels of satisfaction and loyalty - Collaborate with centre managers and colleagues to support marketing initiatives and sales campaigns - Analyse market data to identify opportunities and optimise sales approaches - Keep updated with product knowledge and market trends to effectively meet customer needs and address objections Requirements: - Proven experience in B2B sales, preferably within the automotive parts sector - Strong understanding of trade parts and supplier operations - Demonstrable success in developing new business and managing customer relationships - Excellent communication and stakeholder engagement skills - Ability to work independently and as part of a team - Good IT literacy and data analysis skills - Minimum GCSEs in Maths and English or equivalent qualifications - Valid driving licence, as travel between customer sites is required If you are ready to take the next step in your automotive sales career, this is a fantastic opportunity to join a reputable organisation with strong growth prospects. Find out more about this Parts Business Development Manager position today. Contact Martin Bane, Automotive Recruitment Specialist at Perfect Placement covering Maidstone and Kent, today to discover more about this fantastic Parts Business Development Manager opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
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Fast Fit Centre Manager
Perfect Placement UK Ltd - Portsmouth, Southern
£40,000 to £50,000 a year
PermanentFull time
We are seeking a highly experienced automotive professional for the position of Fast Fit Centre Manager in Portsmouth, Hampshire. This role offers an exceptional opportunity to lead a busy and well-established fast fit centre within a reputable automotive network. Our client is committed to excellence and provides a supportive environment for career advancement. Benefits: - Competitive basic salary up to £40,000 per annum, with flexible earning potential - Lucrative bonus scheme that can result in on-target earnings of approximately £50,000 - Up to 44 days paid holiday, including bank holidays - Comprehensive training provided at IMI-approved academies - Company uniform and discount schemes - Contributory pension scheme - Opportunities for career development and progression Duties of a Fast Fit Centre Manager: - Lead and motivate the team to deliver exceptional customer service and operational excellence - Maximise workshop productivity and achieve profit targets as a Fast Fit Centre Manager - Maintain high levels of customer satisfaction through quality service delivery - Oversee daily workshop operations, including staff management, health & safety compliance, and workflow management - Promote the company brand and develop strong relationships with customers to encourage repeat business - Manage stock security and control, ensuring efficient workshop operations and adherence to company procedures Requirements of a Fast Fit Centre Manager: - Proven experience in an automotive management role, ideally within a fast fit or autocentre environment - Strong leadership and team management skills - Excellent communication and customer service abilities - Ability to drive sales and meet financial targets - Knowledge of automotive servicing and repairs, with a focus on delivering a premium customer experience - Availability to work 48 hours per week, including Saturdays This is an outstanding Fast Fit Centre Manager opportunity for a dedicated automotive professional to join a respected industry leader, contribute to the success of a busy fast fit centre, and exceed targets. If you are looking to develop your career in automotive management, we want to hear from you. Contact Martin Bane, Automotive Recruitment Specialist at Perfect Placement covering Portsmouth and Hampshire, today to discover more about this fantastic Fast Fit Centre Manager opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
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Fast Fit Centre Manager
Perfect Placement UK Ltd - Canterbury, Southern
£40,000 to £50,000 a year
PermanentFull time
We are recruiting on behalf of our client for the position of Fast Fit Centre Manager in Canterbury, Kent. This role offers a unique opportunity for an experienced automotive professional to lead a successful team within a reputable automotive network. The Fast Fit Centre Manager role is vital in ensuring operational excellence, delivering exceptional customer service, and driving profitable growth. Benefits: - Competitive basic salary up to £40,000 per year, flexible depending on experience - Lucrative bonus structure with on-target earnings approximately £50,000 annually - Up to 44 days paid leave, including bank holidays - Ongoing training at IMI approved academies - Company uniform and discount schemes - Contributory pension scheme - Opportunities for career advancement within the company Duties of a Fast Fit Centre Manager: - Lead and motivate the team to deliver high-quality customer service and operational efficiency - Maximise workshop productivity to meet profit targets - Ensure customer satisfaction by maintaining high standards of service quality - Oversee day-to-day workshop operations, managing staff and adhering to health and safety regulations - Promote the company brand and develop strong relationships with customers to foster repeat business - Manage stock security and control, ensuring efficient workflow and compliance with company procedures - Drive sales growth by identifying opportunities and implementing effective sales strategies - Monitor and maintain workshop compliance standards and health & safety policies Requirements of a Fast Fit Centre Manager: - Proven experience in automotive management, preferably within a fast fit or autocentre environment - Strong leadership and team management skills - Excellent communication and customer service abilities - Ability to meet financial targets and drive sales - Knowledge of automotive servicing and repairs, with a focus on delivering a premium customer experience - Full UK driving license - Availability to work 48 hours per week, including Saturdays The Fast Fit Centre Manager role is an excellent opportunity for a driven automotive professional to join a recognised industry leader, contribute to operational success, and advance their career. Our client values expertise and ambition, making this a rewarding position for the right individual. Contact Martin Bane, Automotive Recruitment Specialist at Perfect Placement covering Canterbury and Kent, today to discover more about this fantastic Fast Fit Centre Manager opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.
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Handover and Completion Manager (Highways)
EKFB - Milton Keynes, Home Counties
PermanentFull time
About The Role At EKFB, we are committed to creating a legacy that improves lives, communities and our industry. We’re looking for individuals who want to create an inclusive and collaborative culture with innovative solutions to join our joint venture. We are currently recruiting for a Handover and Completion Manager (Highways) to join our Routewide team based in Milton Keynes. In this role, you will be responsible for monitoring and reporting progress on Route wide handover, completion and commissioning (H&C) activities in accordance with the accepted and/or current programme. You will contribute to development of handover, completion and commissioning policies, procedures and guidance in the Business Management System. You will be a main Point of Contact between H&C Team and Highways. You will develop a route wide Highway maintenance scope (temp, perm and PROWs), strategy, package to enable procurement, manage and monitor said contractor as required. Part of this role is to programme management of Highway assets for consents and all H&C associated works/activities. You will take an active role in trouble shooting/problem solving in the H&C space and collaborate with the Route wide Commercial Team to notify any changes to the process envisaged. You will support adequate and effective audit processes and maintain a relationship with Parent Company functional specialists and foster collaborative working practices. As a Handover and Completion Highways Manager you will review and update highways completion plan to remain relevant and useful. Draft and brief any processes or guidance to support practical application of highways completion plan. You will identify and define multi-disciplinary tasks required at stages of highways handover and brief to all teams involved. You will update, discuss and agree ICDs with local authorities including maintenance regimes. You will regularly review highways (temp and perm) completion programme and assess readiness, liaising with site teams when required In addition, you will regularly review information in SmartConnect (including the consents register and the handover readiness tracker) and support teams in ensuring it is up to date and coordinated You will support the management of delivery of highway boundary drawings and manage the programme and priorities routewide. You will also review and track status of part-complete highways opened in temporary states in liaison with the temp works and traffic About The Candidate Key Skills and Qualifications: - Degree [or similar] level qualification in civil engineering or other relevant field. Ideally a Chartered professional. - Extensive experience in highways construction and/or Design , with a strong background in handover, completion and commissioning activities on major projects. - Experience in the management of interfaces with and securing consents from local councils at different stages of project delivery. - Excellent people and communication skills. Ability to impact and influence stakeholders, build strong relations internally and externally. - Ability to drive efficient delivery and business improvement, with strong commercial skills. - Can work independently and is proactive. - Ability to manage and mitigate risks to a large programme. - Driving licence and access to a vehicle is essential for this role. - Holder of a CSCS card (White, White/Yellow, Black, Gold or Red Experienced) About The Company EKFB is a joint venture that brings together international, market leading expertise from four leading civil engineering and construction companies: Eiffage, Kier, Ferrovial Agroman and BAM Nuttall. All four partners have specialist expertise in the design, construction, operation, financing and maintenance of railway networks, including the construction of one of Europe’s latest high speed rail projects. EKFB is proud to have been appointed by HS2 to deliver civil engineering works across an 80km section of the new high speed rail link between the Chiltern Tunnel and Long Itchington Wood. Our scope of the works includes 15 viaducts, 5km of green tunnels, 22km of road diversions, 67 overbridges and around 30 million cubic metres of excavation. EKFB is committed to improving lives, communities and the engineering and construction industry by providing sustained employment opportunities and being a good neighbour, protecting the environment and the places we work. If you would like to be part of our collaborative, enthusiastic and forward-thinking culture, then please apply today. In return, we’re offering a competitive salary & benefits. EKFB brings together international, market leading technical expertise. We have an industry leading track record of delivering major infrastructure projects, including Crossrail, the Millau Viaduct, Mersey gateway and the Bretagne-Pays de la Loire High Speed Rail link. We are committed to, and strongly believe in, inclusiveness and equality of opportunity. Everyone who works with EKFB has a contribution to make; this is why we welcome applications from different backgrounds, experiences and abilities. Our aim is to create an inclusive environment where everyone feels they are able to be themselves. Please contact us if there is any additional support you might require making an application. Please note your CV may be shared with joint venture partners on this project. #LI-AA1
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Assistant Restaurant and Bar Manager
Exclusive Hotels - Horsham
£36,654 to £36,654 a year
PermanentFull time
South Lodge, a part of the Exclusive Collection, is home to a Michelin-starred restaurant, an award-winning spa, and the lakeside lodges, The Reeds, which offer a serene retreat where nature, luxury, and wellbeing meet. Together, they create an environment that embodies elegance, creativity, and meticulous attention to detail. You will join as an Assistant Restaurant & Bar Manager, supporting the day-to-day operation of our Restaurant & Bar while helping to deliver exceptional food, drink and service experiences. Working closely with the Restaurant & Bar Manager, you will inspire the team, maintain the highest service standards and ensure every guest receives warm, attentive hospitality. At South Lodge, we believe in rewarding our team for their passion and dedication. As part of our team, you’ll enjoy: • Competitive pay, plus service charge • Great rates for stays across all our hotels and 50% discount on Food & Beverage dining • Free meals while on duty • Free access to the on-site gym and parking • Access to our Employee Assistance Programme and wellbeing resources • Exclusive discounts and perks through Hospitality Essentials • Opportunities for growth, learning, and internal movement within the Exclusive Collection Key Responsibilities • Support the day-to-day management of the Restaurant & Bar, ensuring exceptional service at all times • Lead, motivate and develop the team to deliver outstanding guest experiences • Take an active role in service, leading by example during busy periods • Assist with team training, rota planning and performance development • Work closely with the kitchen and wider hotel teams to ensure seamless service delivery • Support stock control, ordering and cost management within the department • Ensure compliance with food safety, licensing and health & safety standards • Maintain the highest standards of presentation, cleanliness and operational excellence Person Specification • Previous supervisory or management experience within a quality restaurant, bar or hotel environment • Passion for delivering exceptional food and beverage service • Strong leadership and team development skills • Excellent communication and organisational abilities • A hands-on approach with the confidence to lead from the floor • Commercial awareness and attention to detail • Flexible approach to working shifts, including evenings, weekends and bank holidays We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive. As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know. Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.
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