Senior Digital Construction Manager
Kier Group
PermanentFull time
We're looking for a Senior Digital Construction Manager to join our regional Build Team based in Southampton. Location: Southampton, HampshireHours: 40 hours per week - some flexibility on hours available if desired, just let us know when you speak to us. We are unable to offer certificates of sponsorship to any candidates in this role. As a Senior Digital Construction Manager, you'll play a vital role in driving digital excellence across our construction projects. You'll enable teams to harness the right tools and technologies, ensuring projects are delivered efficiently from inception through to completion. This is an opportunity to make a real impact, working collaboratively with talented professionals who value innovation and continuous improvement. What will you be responsible for? As a Senior Digital Construction Manager, you'll be working within the Digital Team, supporting them in enabling the use of appropriate tools and technologies to enhance project delivery whilst managing and mentoring the digital project team. Your day to day will include: -Supporting and auditing project teams to ensure standards, methods and procedures are followed using specified software and workflows -Ensuring Exchange Information Requirements and Asset Information Requirements are responded to and delivered across relevant projects -Promoting digital strategies across the business and providing feedback to ensure progress and commitment to documentation -Collating monthly reports to identify and measure digital implementation within the business unit and across projects -Mentoring and developing team members to build digital capability across the organisation What are we looking for? This role of Senior Digital Construction Manager is great for you if: -You have proven experience in preconstruction and tender stage BIM delivery -You possess a strong understanding of digital workflows, model-based estimating and early-stage coordination -You can influence and support strategic decision-making through data and visualisation -You have a collaborative mindset and enjoy working across disciplines and regions, with significant management experience -You hold a BIM Project Information Practitioner Qualification (desirable) We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat. Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. We look forward to seeing your application to #joinkier.
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General Manager - Isle of Wight
KFC UK&I
£38,000 to £42,000 a year
PermanentFull time
Restaurant general manager Welcome to KFC. Home of the real ones. We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago. People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones, we’re in. In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere. If you join our team, we only ask one thing. That you be you. Because that makes us, us. Sounds good? Great. Here’s more about the job. About the role Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that doesn't just meet standards but exceeds them. Own the numbers, the vibe, and the experience, keeping everything running smoothly while creating a space where both guests and the team thrive. What will you spend your time doing? Lead like you mean it. You’ll take full ownership of the restaurant — drive performance, hit goals, and set the vibe. Build a team worth following. Train, coach, and motivate your people so they don’t just meet the standard — they raise it. Smash the targets. Own your KPIs and push the team to deliver every shift, every day. Keep it tight. Stay on top of the admin — rosters, stock, reporting — so everything runs smooth behind the scenes. Make the guest experience unforgettable. Turn first-timers into regulars by creating moments that hit different. What we'd love from you: You lead from the front. You’ve managed teams before and know how to bring the best out of people. You get people. You build strong teams, handle tough conversations, and create a culture where everyone feels seen. You run a tight ship. You know how to keep operations efficient, clean, and compliant — even when it’s chaos. Keeping it real We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective. See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be. What’s in it for you: We offer benefits that make your life that little bit easier, because we know the juggle is real. Pay rate: £38,000 - £42,000 Quarterly BONUS that rewards the hustle Extra holiday – more time to recharge Life assurance – we’ve got you covered Free chicken & chips every shift 25% staff discount Gym discounts to keep you moving 200+ high street perks & cashback Wellbeing support that actually helps KFC for everyone: Whoever you are and wherever you’re from, KFC is a place where you can bring the real you to work. We’re here to support you in being yourself, whether you work with us, or are trying to. Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries. If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you. Ready? We hope so. If you’re ready to be part of our community, now’s the time to apply. Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you. #Unitedbythebucket
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Workforce Management (WFM) Planner
Bupa - Brighton, England
PermanentFull time
Job Description: Workforce Management (WFM) Planner Brighton Full time - Hybrid 35 hours per week Salary starting from £37,000 Per annum Please note: Attendance in the office is compulsory for a minimum of 2 days per week as part of our hybrid working model We make health happen The Planning department is an integral part of Operations across our Global portfolio, supporting the function to maintain high quality KPIs and performance standards within budgetary limits. The WFM Planner will be responsible for analysing resource requirements and designing effective scheduling solutions that align with operational goals. You'll work closely with stakeholders to ensure that plans are not only data-driven but also practical and responsive to the evolving needs of our teams. The holder will monitor performance, carry out analysis of historic data, calculate effects of strategic or procedural changes, forecast work volumes, recommend staffing needs, carry out administrative scheduling activity, identify opportunities to maximise use of resource, provide justification for budget alterations and supply operational performance data. How you'll help us make health happen Analyse historical and forecasted data to create and publish short- and long-term resource plans. Develop and deliver scheduling strategies that support operational performance and service level targets. Collaborate with stakeholders across departments to ensure plans meet business needs and reflect how teams work in practice. Monitor ongoing and operational performance and variance and adjust intra-day schedules to optimise resource utilisation. Track and report on key metrics including call volumes, handle times, queue times, agent availability, and service level adherence. Chair regular meetings to review effectiveness of current plan and departmental performance to drive ongoing improved performance and collaboration. Identify and communicate the impact of external factors on workload volumes. Escalate system issues and coordinate responses across relevant platforms. Perform trend analysis to guide strategic decisions and continuous improvement. Provide clear, actionable insights and updates to operational teams. Act as a key point of contact for queries related to daily planning and scheduling. Compare forecasted vs. actual data daily to identify discrepancies. Communicate actions and updates to affected business areas. Key Skills/Qualifications needed for this role: Extensive familiarity with software applications including: MS Excel Workforce Management systems (experience with TotalView / NICE IEX preferrable) Telephony Platforms (experience with Genesys preferrable) Email Management Platforms (experience with eGain preferrable) Messaging and Live Chat Platforms (experience with LivePerson preferrable) Other Workforce Management and telephony systems Proven experience in resource planning, MI analysis, or workforce management within a customer service or operations environment. Strong stakeholder management skills with the ability to influence and collaborate across teams. Analytical mindset with a proactive approach to problem-solving and continuous improvement. Excellent communication skills and the ability to translate complex data into clear, actionable plans. Benefits: 25 days holiday, increasing through length of service, with option to buy or sell Bupa health insurance as a benefit in kind An enhanced pension plan and life insurance Onsite gyms or local discounts where no onsite gym available Various other benefits and online discounts Why Bupa Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad. Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador. Time Type: Full time Job Area: Administration Locations: Victory House, Brighton
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Fast Fit Centre Manager
Perfect Placement UK Ltd - Southampton, Southern
£38,000 to £40,000 a year
PermanentFull time
We are seeking a highly experienced Fast Fit Centre Manager for a reputable automotive business located in Southampton, Hampshire. Our client is committed to delivering exceptional customer service and maintaining operational excellence. This Fast Fit Centre Manager position offers an excellent opportunity for a skilled automotive professional ready to lead a busy centre and drive business growth. Benefits for the successful Fast Fit Centre Manager: - Competitive salary of £38,000 to £40,000 per annum, with potential for regular performance-based bonuses - Fully funded IMI training and development courses to support career progression - Staff discounts on vehicle servicing, tyres, and MOTs - Additional benefits including retail vouchers, life insurance, pension schemes, and eye care vouchers - Recognition awards such as Employee of the Month and Centre of the Month with rewards - Flexibility options such as buy/sell holiday and cycle-to-work scheme - Access to employee assistance programmes Duties of the Fast Fit Centre Manager: - Lead and motivate the workshop team to meet operational objectives and improve performance - Manage daily workshop operations to ensure high standards of service, efficiency, and customer satisfaction - Oversee the safety and security of the workshop, stock, and equipment - Promote a positive working environment focusing on team development and customer care - Ensure accurate stock control, timely deliveries, and proper storage procedures - Maintain compliance with health and safety regulations and industry standards - Develop practical strategies to optimise workshop productivity and profitability - Foster continual learning and development within the team Requirements: - Proven experience in a managerial role within the automotive industry, ideally as Fast Fit Centre Manager or similar - Strong leadership qualities with a focus on team motivation and development - Technical knowledge of automotive repairs, servicing, and diagnostics - Successful track record in a customer-focused, sales-driven environment - Excellent organisational and multitasking skills - Full UK driving licence held for a minimum of six months, with no more than six points - Experience managing health and safety procedures relevant to automotive workshops If you are prepared to advance your career and want to learn more about the Fast Fit Centre Manager role, we encourage you to get in touch. Contact Kinga Csipetics, Automotive Recruitment Specialist at Perfect Placement covering Southampton and Hampshire, today to discover more about this fantastic opportunity. Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. So, if you are looking to improve your career and want to hear about more Motor Trade jobs in your local area, please contact us today.
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Senior IT Service Manager - Catalogue
Government Recruitment Service - Hastings
£44,241 to £44,241 a year
PermanentFull time
Are you passionate about improving IT services that make a real difference to users? Can you lead service improvements, optimise processes and drive better outcomes for customers? Do you have the expertise to manage and evolve a modern IT service catalogue and tooling ecosystem? If so, we’d love to hear from you! This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable, skilled and in-house capability. Improve services. Drive change. Deliver value. Lead the evolution of IT service management and service catalogue capabilities, helping the Department for Transport deliver seamless digital services, improve user experiences and drive continuous improvement. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at Department for Transport Central - Department for Transport Careers and within the Government Digital and Data Profession. Join the Department for Transport's Digital, Information and Security Directorate and play a key role in shaping and improving the digital services that support colleagues across the organisation. As a Senior IT Service Manager, you'll lead the development and management of IT service catalogue capabilities, helping to ensure services are efficient, user-focused and aligned to organisational needs. Working within the Essentials Service Line, you'll be responsible for maintaining and developing IT service management tooling, improving workflows and supporting the delivery of consistent, high-quality service management practices. You'll work closely with operational teams, architects, suppliers and business stakeholders to enhance service performance, improve reporting capabilities and deliver continuous service improvements. You'll analyse service performance, identify opportunities for improvement and help shape the roadmap for service management tools and processes. Through effective stakeholder engagement and leadership, you'll drive positive change, improve user experiences and support the delivery of reliable and effective digital services. This is an excellent opportunity for an experienced IT service management professional who enjoys problem-solving, service improvement and delivering meaningful outcomes for users and the wider organisation. Your responsibilities will include, but aren’t limited to: Defining and maintaining the roadmap for the ITSM tools, including the larger tooling ecosystem in partnership with Architecture. Configuring and maintaining workflows for the defined processes which are managed within the ITSM tool, driving consistency across the teams. Leading platform upgrades and overseeing the day-to-day platform health, upgrades and releases to ensure an available and supported service. Communicating and promoting features and functionality of deployed tooling to help ensure we gain high levels of value created, utilising best practice of the recommended tool configuration. Creating and enhancing dashboards and reporting across IT Service Management practices, enabling service owners and team leaders to make informed decisions. Collaborate with the Service Level Management (SLM) team to ensure service performance data is accurately captured, analysed, and translated into meaningful management information and service improvement opportunities. Acting as the bridge between operational teams, architecture, business, and vendor stakeholders. Managing the integrations and presenting a customer-consumable platform to meet the organisation's needs. For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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Complex Case Management Practitioner
NHS Jobs - Surrey
£39,959 to £48,117 a year
PermanentFull time
Work as part of the AACC Team, ensuring a high-quality end to end service is delivered,supporting and mentoring staff to achieve continuous improvement. Managing enquiries or referrals received from patients, members of the public and other professionals. Facilitating, contributing and undertaking CHC assessments and reviews in line with standard operating procedures. Monitor quality assurance of care delivery, ensuring that all care is personalised and assist with resolution of complaints, appeals and disputes.Provide highly specialist expert clinical advice, information and support on Continuing Healthcare to Professionals, Patients and their families 6. Supporting individuals eligible CHC and contributing to performance improvement, taking a lead for identified areas where agreed. To participate in audit process as required.To provide support in developing inter-agency and local partnership working to ensure high standards of patient care. Maintaining up-to date knowledge of legislation.Providing relevant and timely specialist advice and guidance on functional and information matters relating to the service. Fostering transparency and a person-centred approach with patients, families and representative.Ensure the principles and duties of safeguarding are holistically, consistently applied. Attend safeguarding meetings with the Local Authority as required. To have an awareness and understanding of the Mental Capacity Act and Deprivation of liberty safeguards. Contribute to maintenance and monitoring of service standards around quality.Comply with NHS and Professional Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies. To comply with ICB policies and procedures. The post holder will be responsible for ensuring their mandatory training and registration is up to date.
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Operations Manager (Quality & Governance)
NHS Jobs - Maidenhead
£32,000 to £36,000 a year
PermanentFull time
The following are the core responsibilities of the Operations Manager (Quality & Governance) in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Quality and Governance Coordinate the practice's quality and governance framework. Support the Practice Business Manager and clinical leads in maintaining effective clinical and operational governance. Coordinate governance meetings, action plans and follow-up actions as required, maintaining appropriate records of governance activity and actions. Support the identification and implementation of quality improvement initiatives. Coordinate relevant practice audits and monitor outcomes. Provide appropriate quality and governance reports. CQC and Regulatory Compliance Implement and maintain effective systems to ensure compliance with CQC regulations and standards. Ensure appropriate evidence is maintained to demonstrate compliance with CQC requirements. Coordinate the review of policies and procedures to ensure they reflect current legislation and regulatory standards. Identify areas of regulatory risk and coordinate appropriate remedial action. Premises, Buildings and Estates Have operational responsibility for the practice premises, buildings and estate. Ensure the practice environment is safe, secure, clean, well maintained and fit for purpose. Coordinate planned and reactive maintenance. Manage relationships with premises-related contractors and service providers. Manage or oversee contracts including cleaning, gardening, waste management, window cleaning and other facilities services. Monitor contractor performance and address service issues. Maintain appropriate premises, maintenance and compliance records. Identify premises-related risks and coordinate appropriate action. Health and Safety Coordinate the practice's health and safety arrangements. Ensure appropriate health and safety policies, procedures and risk assessments are maintained. Monitor compliance with health and safety requirements. Provide guidance to staff regarding health and safety responsibilities. Ensure appropriate arrangements are in place for workplace safety and emergency procedures. Fire Safety and Emergency Preparedness Coordinate the practice's fire safety arrangements. Ensure fire risk assessments are maintained and recommendations acted upon. Maintain appropriate evacuation procedures and emergency documentation. Coordinate fire drills and monitor outcomes. Ensure staff are aware of emergency procedures. Coordinate actions arising from fire safety inspections. Policies, Procedures and Clinical Templates Maintain an effective system for reviewing and updating practice policies and procedures. Ensure policies reflect current legislation, regulatory requirements and recognised good practice. Coordinate policy reviews with appropriate clinical and operational leads. Maintain a central schedule of policies, review dates and approval status. Ensure staff are informed of relevant policy changes. Monitor implementation of key policies and procedures. Contracts, Suppliers and Services Manage or coordinate practice contracts relating to premises, estates, facilities and operational services. Maintain a schedule of key contracts and renewal dates. Monitor contractor and supplier performance. Ensure appropriate checks and documentation are completed for contractors. Identify contractual or service issues and escalate significant concerns. Support procurement and contract review activity. Ensure quality, compliance and value are considered when reviewing services. Quality Improvement, Audit and QOF Coordinate practice-wide audit and quality improvement activity. Support clinical and administrative teams in identifying opportunities for improvement. Maintain records of audits, findings, recommendations and completed actions. Monitor implementation and effectiveness of improvement plans. Contribute to the practice development plan. Provide appropriate reports and assurance information to the management team. Use clinical system searches, audits and data to support performance monitoring and quality improvement. Staff Leadership and Management Provide leadership and direction to staff within the Secretarial Team and support the Administration Team Lead with the Administration Team. Line manage designated staff and undertake recruitment, induction, supervision, appraisal and development responsibilities as required. Ensure staff are appropriately trained and maintain mandatory training requirements. Identify and deliver team training where required. Develop and support staff development plans. Promote a positive, inclusive and patient-focused working environment. Address performance, attendance, conduct and development issues in accordance with practice policies. Maintain an appropriate overview of staff welfare. Support the Senior Receptionist with team rota planning and cover plans. Patient Complaints, Concerns, Compliments and Feedback Coordinate the operational aspects of the practice complaints process in conjunction with the Management team. Provide appropriate initial guidance to patients wishing to raise concerns or make a complaint. Ensure all relevant staff understand and follow the complaints procedure. Monitor complaints, concerns and patient feedback to identify recurring themes collating data for an annual review for presentation to staff. Support the management team in implementing improvements arising from complaints and feedback. Ensure complaints and concerns are appropriately recorded, monitored and escalated. Practice Communications, Marketing and Online Presence Act as the focal point for the practice website and social media channels, ensuring information remains accurate and current. Promote effective communication of practice information to patients and staff. Encourage appropriate use of patient online services. Support appropriate marketing of the practice to maintain a stable and sustainable patient population.
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People Operations Manager - Racing
Sodexo Ltd - Ascot
£43,000 to £45,000 a year
PermanentFull time
Job Description Royal Ascot, High Street, Ascot, SL5 7JX with travel to off-site events Up to £44,000pa + up to 10% performance bonus and excellent benefits 40 Hours Mon-Fri with requirements to support Weekend Racedays & Events Perks: Raceday Tickets Job Introduction Ready to lead the people operation behind some of the UK’s most prestigious racedays and events? Ascot Racecourseis looking for a proactive, commercially minded and highly organised People Operations Manager to lead the team responsible for planning and coordinating its large-scale casual workforce. This is a fantastic opportunity to join Sodexo Live! and play a key role in ensuring the right people are in the right roles at the right time. You’ll oversee labour planning, forecasting, payroll and workforce deployment across Ascot’s core business, including supporting the engagement of approximately 3,500 casual workers during Royal Ascot. If you enjoy combining people leadership with data, systems and commercial decision-making, this role offers plenty of variety and responsibility. You’ll work closely with operational teams, agency partners and key stakeholders to build a strong pipeline of skilled casual workers, manage labour costs and help deliver outstanding guest experiences at one of the world’s most iconic racecourses. What You'll Do: Lead workforce planning and staffing delivery across Ascot Racecourse’s core, raceday and hospitality operations. Produce accurate labour forecasts and work with operational leaders to ensure staffing plans align with anticipated revenue, service requirements and agreed budgets. Lead, coach and develop the People Operations team, ensuring they deliver an efficient, responsive and commercially focused staffing service. Oversee payroll administration, timesheet authorisation, wage reporting and labour data, ensuring all information is accurate and submitted on time. Build and maintain a strong pipeline of skilled casual workers, supporting effective onboarding, engagement, development, retention and succession planning. Develop strong working relationships with operational teams, the client, staffing agencies and key suppliers, ensuring agreed service levels and workforce requirements are achieved. Monitor labour performance, staffing KPIs and people-related budgets, identifying potential overspends or operational risks and taking appropriate action. Drive continuous improvement across people operations by strengthening processes, using workforce technology effectively and ensuring compliance with employment legislation, company policies and health and safety requirements. What You Bring: The ideal candidate will have: Previous experience in people operations, workforce planning, event staffing or operational management within a fast-paced, service-led environment. Experience managing large or complex workforces, ideally including casual, temporary or agency workers. Strong financial and commercial awareness, with the ability to produce labour forecasts, monitor wage costs and manage staffing budgets. Proven leadership experience, with the ability to coach, motivate and develop a high-performing team. Excellent organisational skills, with meticulous attention to detail and the ability to manage competing priorities under pressure. Confidence using workforce management, time and attendance or scheduling systems; experience using Humanforce would be advantageous. Strong Microsoft Office skills, particularly Excel, alongside the ability to interpret workforce data and produce accurate reports. Excellent communication and relationship-building skills, with the confidence to work effectively with operational leaders, clients, agencies and suppliers. A good understanding of HR policies, employment legislation, payroll processes and workforce compliance. A flexible approach to working hours, including availability for weekends, racedays and peak event periods. A CIPD qualification, previous experience within hospitality or events, and a full UK driving licence would be desirable. What we offer: Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families: Unlimited access to an online platform offering mental health and wellbeing support. Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement. Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services. The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card. Money Insights and financial benefits via the Salary Finance Platform. Save for your future by becoming a member of the Sodexo Retirement Plan A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools. Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit. Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities. Flexible and dynamic work environment Competitive compensation Full training and full protective uniform supplied. Ready to be part of something greater? Apply today!Career progression for the caring profession. Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications. About Sodexo At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins. Sodexo Disability, Ability network, So Together, Generations and Origins. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. Click here to read more about what we do to promote an inclusive culture.
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Operations Manager (Patient Services)
NHS Jobs - Maidenhead
£32,000 to £36,000 a year
PermanentFull time
The following are the core responsibilities of the Operations Manager (Patient Services) in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Patient Services and Patient Experience Have operational responsibility for the delivery of patient-facing and patient-related administrative services. Ensure patients receive a professional, responsive, inclusive and patient-centred service. Oversee the patient journey through the practice and identify opportunities to improve access, communication and experience. Develop and implement effective systems for managing patient enquiries, requests and administrative processes. Monitor patient feedback and identify trends, concerns and opportunities for service improvement. Work with clinical and administrative leads to resolve recurring patient-service issues. Promote a culture in which patient experience and service quality are central to operational decision-making. Promote and support appropriate use of online and digital patient services. Access and Appointment Management Work with clinical and administrative teams to ensure appointment capacity is effectively utilised. Monitor appointment demand, capacity and availability and identify areas requiring improvement. Oversee the management of Did Not Attend (DNA) appointments and associated data. Identify trends in DNAs and implement appropriate administrative responses. Patient Complaints, Concerns, Compliments and Feedback Coordinate the operational aspects of the practice complaints process in conjunction with the Management team. Provide appropriate initial guidance to patients wishing to raise concerns or make a complaint. Ensure all relevant staff understand and follow the complaints procedure. Monitor complaints, concerns and patient feedback to identify recurring themes. Support the management team in implementing improvements arising from complaints and feedback. Ensure complaints and concerns are appropriately recorded, monitored and escalated. Regular review of the Friends & Family Test (FFT) with reporting to staff with theme and trend analysis and to regulatory bodies. Support the development of patient specific and Practice surveys for regular feedback Review of the annual national patient survey results Patient Communications and Engagement Act as a key operational point of contact for patient-service matters. Oversee patient-facing information and communications, ensuring they are accurate, accessible and consistent. Support the management and updating of the practice website and other patient communication channels. Develop a patient newsletter with key information for sharing in conjunction with the Practice Business Manager and PPG. Promote appropriate use of patient online services. Ensure changes to services, access arrangements and practice procedures are communicated effectively to patients. Support initiatives designed to improve patient engagement. Staff Leadership and Management Provide leadership and direction to staff within the Patient Services (including Senior Receptionist) and Prescriptions Teams. Line manage designated staff and undertake recruitment, induction, supervision, appraisal and development responsibilities as required. Ensure staff are appropriately trained and maintain mandatory training requirements. Identify and deliver team training where required. Develop and support staff development plans. Develop a staff newsletter with key information in conjunction with the Practice Business Manager. Promote a positive, inclusive and patient-focused working environment. Address performance, attendance, conduct and development issues in accordance with practice policies. Maintain an appropriate overview of staff welfare. Support the Senior Receptionist with team rota planning and cover plans. Ensure regular team meetings take place with the associated meeting paperwork Patient-Service Policies and Procedures Review, develop and implement policies and procedures relating to patient services. Ensure patient-facing processes comply with relevant legislation, regulatory requirements and practice policies. Develop standard operating procedures where required. Regularly review patient pathways to ensure they remain effective. Ensure staff are informed of and implement changes to relevant procedures. Quality, Governance and Compliance Support the Management team in maintaining effective governance arrangements including arrangement of and associated paperwork for regular meetings. Ensure patient-service processes comply with relevant CQC requirements and practice standards. Contribute to risk assessments, audits, quality improvement activity and practice development planning. Identify and escalate operational risks relating to patient services. Ensure confidentiality, information governance and data protection requirements are maintained. Maintain awareness of and comply with safeguarding requirements. Support the practice in preparing for regulatory inspections and reviews. Support the ongoing significant and learning event process within the Practice, championing open reporting & discussions amongst the wider team, monitoring outcomes and processing themes / trends for an annual report. QOF, Enhanced Services and Service Delivery Support the practice in maximising QOF achievement. Support the delivery of Enhanced Services and other contractual requirements. Monitor operational processes that support contractual and service requirements. Identify and address barriers to effective patient-service delivery. Service Improvement Lead or support patient-service improvement projects. Use patient feedback, complaints, operational data and staff feedback to identify opportunities for improvement. Review processes and implement changes that improve efficiency, access and patient experience. Monitor the impact of service improvements and report outcomes to the management team. Promote continuous improvement across patient-facing services. Practice Development and Reporting Support the management team in the preparation of practice reports. Contribute to the practice development plan. Provide relevant performance information and operational data to the Practice Manager. Attend and contribute to management and operational meetings. Ensure agreed actions within the patient-services portfolio are implemented and monitored.
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Temp Shop Manager - Newbury
C2 Recruitment Limited - Newbury, Berkshire
£12.71 to £12.71 an hour
ContractFull time
Shop Manager - Newbury | Seasonal Christmas Retail Location: Newbury, RG14 1AY Contract: Temporary - October to December 2026 Hours: Full-time and part-time available Pay: £12.71 per hour Are you an experienced Shop Manager, Store Manager or Retail Supervisor looking for a rewarding temporary retail role this Christmas? Our client is looking for an enthusiastic and organised Shop Manager to join their Newbury team for the 2026 Christmas season. This is a hands-on seasonal retail role where you will help manage the day-to-day running of the shop, lead and support volunteers, deliver excellent customer service and help maximise sales and income for charities and good causes. About the Role As Shop Manager, you will play a key role in ensuring the successful operation of the Newbury shop throughout the Christmas trading period. Your responsibilities will include: Managing the day-to-day running of the shop Leading, motivating and supporting a team of volunteers Organising volunteer rotas and ensuring appropriate shop cover Delivering excellent customer service and maintaining a welcoming shop environment Helping achieve sales targets and maximise income Supporting shop set-up, deliveries, merchandising and stock management Operating EPOS and overseeing cash handling, reconciliation and banking Building positive relationships with volunteers, the venue and Regional Manager Promoting the shop within the local community to increase awareness and footfall Supporting local events, promotional activity and marketing opportunities Ensuring the shop remains well-stocked, attractive and commercially focused About You We are looking for a Shop Manager, Store Manager, Retail Supervisor or experienced retail professional who enjoys working with people and can confidently take responsibility for a busy seasonal shop. You will ideally have: Experience in a customer-facing or retail environment Strong organisational and time-management skills Experience leading, managing or supporting a team Excellent communication and customer service skills The confidence to work independently and use your own initiative Good commercial awareness and a focus on achieving sales The ability to build positive relationships within the local community A flexible and positive approach to the changing needs of a busy seasonal shop Previous retail management, charity retail or volunteer management experience would be an advantage, but the right attitude, enthusiasm and ability to work with people are equally important. A Seasonal Role That Makes a Difference This is a fantastic opportunity to combine retail management and community engagement with the chance to support charities and good causes during the important Christmas trading period. With full-time and part-time hours available, this temporary Shop Manager role could suit an experienced retail manager, supervisor or customer-focused professional looking for seasonal employment in Newbury. If you're organised, enthusiastic and enjoy leading people in a busy retail environment, we'd love to hear from you. Apply today for this Shop Manager opportunity in Newbury, RG14 1AY. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. Your information will always be handled securely and professionally. To view other great vacancies at C2 Recruitment, please visit our website.
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