Facilities Engineering / Technical Manager
CBW Staffing Solutions Limited - Slough, Home Counties
£70,000 to £70,000 a year
PermanentFull time
Facilities Engineering / Technical Manager - Client Direct / In-house - Data Centre - Slough - Up to £70,000 per annum Are you looking for a role Client side / In-house? Are you looking to come off Shift? Are you looking for a role in Slough and have Data Centre experience? Fantastic opportunity to work as part of the In-house maintenance team for an established Data Centre provider. CBW are currently recruiting for a Facilities Engineering / Technical Manager to be based on a critical data centre in Slough. The successful candidate will be electrically qualified with a proven track record in critical environments (Ideally a Data Centre). Hours of work Monday to Friday - 08:00am to 17:00pm Flexible approach to working hours (Out of hours work) Key duties & Responsibilities - Manage day to day operation including repair and maintenance, Security, change control process, procurement, accounting & budgeting related issue - Manage subcontractors and provide a 12 month planner of contractor site visits/ PPMs - Manage/execute Data Centre’s expansion, modification, maintenance or new customer move- in projects. - Preparation of maintenance contract & tender document. - Supervise and liaise with external vendors in respect of regular communications and ad-hoc work and respond to issues that arise. - Manages specifications, problems, issues, performance, and administration. - Prepare Management report, Power point presentation, SOP/EOP, Critical activities planning such as Power down & Pull-the-Plug test, Emergency / Disaster Recovery plans / Business Continuity Plans, Data Centre customers’ report - As an incident manager to manage all incidents and prepare incident reports. - Engages with internal stakeholders to gain feedback on customers’ enquiry. - Intervenes, analyses, manages and resolves business conflicts between the company and the vendors / suppliers. - Implementing procedures of safety system and performance measurement like scorecard to ensure quality and reliability of services meeting client’s requirements. - Provide superior customer service to clients through all Facility functions. - Routinely inspect all areas to ensure performance measures are being maintained and proactively self- reporting the problems of facilities. - Able to track and update on the financial budget. - Liaise with MEP, IDC, Security and Office Manager and produce datacentre operation report on a weekly basis. - Responsible for Data Centre Facility Management operations. - Establish engineering and operation procedures and roll out for site staff. - Ensure compliance with all local statutory regulations. - Managing all vendors to carry out maintenance for all installations during weekend and review maintenance reports. - Provide solutions for technical issues - Participate in Disaster Recovery Plan per the Client’s requirement. - Manage and Monitor the Data Centre Infrastructure Management System and all sub systems including but not limited to BMS, PMS, and SMS. Update technical drawing regularly / Inventory list / Asset list - Audit FM shift handover/performance/work/Procedure monthly and CMI own the right to audit internally. Requirements - City & Guilds Level 2&3 and AM2 or equivalent - City & Guilds 18th Edition IEE Regulations - Proven track record of handling Uptime Certification is a must. - HV & LV Authorised Person (Highly desirable / Not essential) - Experience in facilities operation in Data Centre, Telecommunications industry. - Able to coordinate with utility company and deal with High Voltage. - Knowledge of critical facilities including Chiller, CRAC, UPS, STS - Strong leadership, people, and communication skills - Strong PC literacy and proven ability to manage daily activities using various systems including MS excel and PowerPoint. Please send your CV to Katie@cbwstaffingsolutions.com for more information.
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Used Car Sales Manager
Octane Recruitment Ltd - Aylesbury, Home Counties
£60,000 to £85,000 a year
PermanentFull time
Used Car Sales Manager / Used Vehicle Sales Manager / Sales Controller role for a leading automotive retailer, working as part of a busy dealership team to support customers through their vehicle purchase. Must have the right to work in the UK. Full UK driving licence required. Location: Aylesbury Pay / salary: Up to £60,000 per annum, plus commissions, OTE £80,000 per annum Job type: Permanent / full-time role Shift and schedule: Full-time, 5 days per week, Monday to Saturday rota Benefits: • Pension scheme • Life assurance • 30 days’ holiday including bank holidays, rising with length of service • Discounts on vehicles, aftersales products and servicing • Wellbeing support including flu vaccinations, Mental Wellness Champions, a wellness app and access to a digital GP • Additional recognition perks including customer service awards, employee of the quarter schemes, management thank you initiatives and long service recognition Company Our client is a long-established automotive retailer with dealerships across the UK and a strong focus on customer service, training and colleague development. This opportunity sits within a dealership sales department and involves supporting customers from their first enquiry through to choosing, purchasing and collecting their vehicle. Skills and experience • Previous experience in used car sales management, sales control or a similar automotive leadership role is required. • Strong understanding of used vehicle sales processes, lead management, negotiation, closing, stock management and performance targets. Job Responsibilities for the Used Car Sales Manager role: • Lead the used car sales operation, managing the full sales process from enquiry through to handover • Set, monitor and drive sales targets, conversion rates, margins, stock turn and other key performance indicators • Coach, support and motivate the sales team to deliver a first-class customer experience and achieve agreed objectives • Manage used vehicle stock, pricing, advertising and presentation standards across the forecourt and online platforms • Support customer enquiries, negotiations, part-exchange valuations, finance introductions and compliant sales processes • Work closely with the General Manager and wider dealership departments to maximise used car volume, profitability and customer satisfaction If you would like to know more and be considered for the Sales Executive role, please apply today. Consultant: Jason Evans – Octane Recruitment JEOJ Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with a variety of businesses across the sector. If you would like to know more about these vacancies or any similar vacancies such as Car Sales Executive, Sales Executive, Vehicle Sales Executive, Automotive Sales Executive or Business Manager roles, then please get in touch.
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Training Hub Programme Manager
NHS Jobs - Horley
£44,660.62 to £52,327.03 a year
PermanentFull time
1. Strategic Leadership and Programme Management Understand and support the vision and strategic aims of Surrey and Sussex Training Hubs (S&STHs) for the Primary Care Workforce. Provide leadership and direction for programme management across S&STHs, supporting colleagues within S&STHs, PCPCs and the ICB. Lead designated S&STH programmes, including the professional management of programme support team members and oversight of their workstreams. Prioritise programmes at risk of non-delivery and take appropriate action to mitigate risks and ensure successful outcomes. Promote innovation, forward thinking and continuous improvement whilst maintaining a high level of attention to detail and organisational awareness. Ensure sufficient oversight across programmes and projects to identify opportunities for collaboration, alignment and service improvement. Provide strategic oversight of an effective Primary Care Mentorship Programme across Sussex, ensuring it supports workforce development, retention and professional growth. 2. Programme Delivery, Governance and Risk Management Ensure programmes and projects are delivered on time, within budget and to the required quality standards. Maximise value for money and ensure compliance with procurement, governance and assurance processes. Provide programme oversight and risk management to support innovative programme delivery whilst maintaining financial sustainability. Monitor programme performance, identifying and mitigating risks and escalating issues where appropriate. Ensure robust evaluation and impact assessment processes are embedded within all programmes and projects. 3. Workforce Development, Education and Training Lead the continued development and expansion of education, training provision and workforce development opportunities for the Sussex primary care workforce. Support Primary Care at Scale providers in progressing their role as high-quality clinical learning environments and placement providers. Provide leadership, guidance and support to Nurse Educators working with General Practice to strengthen workforce capability, educational opportunities and professional development. Work collaboratively with Federations, Practice Manager Associations, Primary Care providers and other training and development leads to progress workforce education and training opportunities across Sussex. Identify and develop opportunities to enhance learning, career development pathways and multidisciplinary workforce initiatives across the primary care workforce. 4. Performance, Data Analysis and Reporting Ensure robust data collection, monitoring and analysis are embedded within all programmes and projects. Respond effectively to scheduled and ad hoc reporting requirements. Develop and produce statistical and performance reports to inform decision-making and recommend management actions. Track programme and project performance, providing regular updates to the S&STHs Senior Management Team and relevant governance groups. Review, evaluate and communicate programme impact, outcomes and return on investment. 5. Stakeholder Engagement and Partnership Working Develop and maintain strong working relationships across PCPCs, S&STHs, ICBs and wider stakeholder organisations. Build effective partnerships with health, social care, education and training partners to support workforce transformation and development. Ensure appropriate stakeholder engagement is undertaken to support successful delivery of programme objectives. Utilise existing engagement mechanisms and establish new channels where required. Maintain excellent communication with colleagues and external partners, fostering collaboration, shared learning and innovation. Identify and promote opportunities for collaborative working across organisations and sectors. Work in partnership with Federations, Practice Manager Associations, Primary Care at Scale providers and other key stakeholders to strengthen and expand workforce training and development provision across Sussex. 6. Funding, Impact and Service Development Evaluate programme outcomes and demonstrate impact against strategic objectives. Contribute to the development of funding proposals, business cases and contract opportunities. Support the delivery of ICB, PCPC, NHSE and S&STHs priorities through evidence-based recommendations and programme evaluation. Identify future opportunities for workforce development, service improvement and investment. Contribute to the development of sustainable education, mentorship and workforce development programmes that strengthen and future-proof the primary care workforce across Sussex.
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Senior IT Service Manager - Catalogue
Government Recruitment Service - Hastings
£44,241 to £44,241 a year
PermanentFull time
Are you passionate about improving IT services that make a real difference to users? Can you lead service improvements, optimise processes and drive better outcomes for customers? Do you have the expertise to manage and evolve a modern IT service catalogue and tooling ecosystem? If so, we’d love to hear from you! This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable, skilled and in-house capability. Improve services. Drive change. Deliver value. Lead the evolution of IT service management and service catalogue capabilities, helping the Department for Transport deliver seamless digital services, improve user experiences and drive continuous improvement. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at Department for Transport Central - Department for Transport Careers and within the Government Digital and Data Profession. Join the Department for Transport's Digital, Information and Security Directorate and play a key role in shaping and improving the digital services that support colleagues across the organisation. As a Senior IT Service Manager, you'll lead the development and management of IT service catalogue capabilities, helping to ensure services are efficient, user-focused and aligned to organisational needs. Working within the Essentials Service Line, you'll be responsible for maintaining and developing IT service management tooling, improving workflows and supporting the delivery of consistent, high-quality service management practices. You'll work closely with operational teams, architects, suppliers and business stakeholders to enhance service performance, improve reporting capabilities and deliver continuous service improvements. You'll analyse service performance, identify opportunities for improvement and help shape the roadmap for service management tools and processes. Through effective stakeholder engagement and leadership, you'll drive positive change, improve user experiences and support the delivery of reliable and effective digital services. This is an excellent opportunity for an experienced IT service management professional who enjoys problem-solving, service improvement and delivering meaningful outcomes for users and the wider organisation. Your responsibilities will include, but aren’t limited to: Defining and maintaining the roadmap for the ITSM tools, including the larger tooling ecosystem in partnership with Architecture. Configuring and maintaining workflows for the defined processes which are managed within the ITSM tool, driving consistency across the teams. Leading platform upgrades and overseeing the day-to-day platform health, upgrades and releases to ensure an available and supported service. Communicating and promoting features and functionality of deployed tooling to help ensure we gain high levels of value created, utilising best practice of the recommended tool configuration. Creating and enhancing dashboards and reporting across IT Service Management practices, enabling service owners and team leaders to make informed decisions. Collaborate with the Service Level Management (SLM) team to ensure service performance data is accurately captured, analysed, and translated into meaningful management information and service improvement opportunities. Acting as the bridge between operational teams, architecture, business, and vendor stakeholders. Managing the integrations and presenting a customer-consumable platform to meet the organisation's needs. For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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Complex Case Management Practitioner
NHS Jobs - Surrey
£39,959 to £48,117 a year
PermanentFull time
Work as part of the AACC Team, ensuring a high-quality end to end service is delivered,supporting and mentoring staff to achieve continuous improvement. Managing enquiries or referrals received from patients, members of the public and other professionals. Facilitating, contributing and undertaking CHC assessments and reviews in line with standard operating procedures. Monitor quality assurance of care delivery, ensuring that all care is personalised and assist with resolution of complaints, appeals and disputes.Provide highly specialist expert clinical advice, information and support on Continuing Healthcare to Professionals, Patients and their families 6. Supporting individuals eligible CHC and contributing to performance improvement, taking a lead for identified areas where agreed. To participate in audit process as required.To provide support in developing inter-agency and local partnership working to ensure high standards of patient care. Maintaining up-to date knowledge of legislation.Providing relevant and timely specialist advice and guidance on functional and information matters relating to the service. Fostering transparency and a person-centred approach with patients, families and representative.Ensure the principles and duties of safeguarding are holistically, consistently applied. Attend safeguarding meetings with the Local Authority as required. To have an awareness and understanding of the Mental Capacity Act and Deprivation of liberty safeguards. Contribute to maintenance and monitoring of service standards around quality.Comply with NHS and Professional Codes of Conduct and Standard Business Conduct and/or NHS Trust Standards of Business Conduct policies. To comply with ICB policies and procedures. The post holder will be responsible for ensuring their mandatory training and registration is up to date.
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Temp Shop Manager - Newbury
C2 Recruitment Limited - Newbury, Berkshire
£12.71 to £12.71 an hour
ContractFull time
Shop Manager - Newbury | Seasonal Christmas Retail Location: Newbury, RG14 1AY Contract: Temporary - October to December 2026 Hours: Full-time and part-time available Pay: £12.71 per hour Are you an experienced Shop Manager, Store Manager or Retail Supervisor looking for a rewarding temporary retail role this Christmas? Our client is looking for an enthusiastic and organised Shop Manager to join their Newbury team for the 2026 Christmas season. This is a hands-on seasonal retail role where you will help manage the day-to-day running of the shop, lead and support volunteers, deliver excellent customer service and help maximise sales and income for charities and good causes. About the Role As Shop Manager, you will play a key role in ensuring the successful operation of the Newbury shop throughout the Christmas trading period. Your responsibilities will include: Managing the day-to-day running of the shop Leading, motivating and supporting a team of volunteers Organising volunteer rotas and ensuring appropriate shop cover Delivering excellent customer service and maintaining a welcoming shop environment Helping achieve sales targets and maximise income Supporting shop set-up, deliveries, merchandising and stock management Operating EPOS and overseeing cash handling, reconciliation and banking Building positive relationships with volunteers, the venue and Regional Manager Promoting the shop within the local community to increase awareness and footfall Supporting local events, promotional activity and marketing opportunities Ensuring the shop remains well-stocked, attractive and commercially focused About You We are looking for a Shop Manager, Store Manager, Retail Supervisor or experienced retail professional who enjoys working with people and can confidently take responsibility for a busy seasonal shop. You will ideally have: Experience in a customer-facing or retail environment Strong organisational and time-management skills Experience leading, managing or supporting a team Excellent communication and customer service skills The confidence to work independently and use your own initiative Good commercial awareness and a focus on achieving sales The ability to build positive relationships within the local community A flexible and positive approach to the changing needs of a busy seasonal shop Previous retail management, charity retail or volunteer management experience would be an advantage, but the right attitude, enthusiasm and ability to work with people are equally important. A Seasonal Role That Makes a Difference This is a fantastic opportunity to combine retail management and community engagement with the chance to support charities and good causes during the important Christmas trading period. With full-time and part-time hours available, this temporary Shop Manager role could suit an experienced retail manager, supervisor or customer-focused professional looking for seasonal employment in Newbury. If you're organised, enthusiastic and enjoy leading people in a busy retail environment, we'd love to hear from you. Apply today for this Shop Manager opportunity in Newbury, RG14 1AY. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. Your information will always be handled securely and professionally. To view other great vacancies at C2 Recruitment, please visit our website.
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Operations Manager (Quality & Governance)
NHS Jobs - Maidenhead
£32,000 to £36,000 a year
PermanentFull time
The following are the core responsibilities of the Operations Manager (Quality & Governance) in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Quality and Governance Coordinate the practice's quality and governance framework. Support the Practice Business Manager and clinical leads in maintaining effective clinical and operational governance. Coordinate governance meetings, action plans and follow-up actions as required, maintaining appropriate records of governance activity and actions. Support the identification and implementation of quality improvement initiatives. Coordinate relevant practice audits and monitor outcomes. Provide appropriate quality and governance reports. CQC and Regulatory Compliance Implement and maintain effective systems to ensure compliance with CQC regulations and standards. Ensure appropriate evidence is maintained to demonstrate compliance with CQC requirements. Coordinate the review of policies and procedures to ensure they reflect current legislation and regulatory standards. Identify areas of regulatory risk and coordinate appropriate remedial action. Premises, Buildings and Estates Have operational responsibility for the practice premises, buildings and estate. Ensure the practice environment is safe, secure, clean, well maintained and fit for purpose. Coordinate planned and reactive maintenance. Manage relationships with premises-related contractors and service providers. Manage or oversee contracts including cleaning, gardening, waste management, window cleaning and other facilities services. Monitor contractor performance and address service issues. Maintain appropriate premises, maintenance and compliance records. Identify premises-related risks and coordinate appropriate action. Health and Safety Coordinate the practice's health and safety arrangements. Ensure appropriate health and safety policies, procedures and risk assessments are maintained. Monitor compliance with health and safety requirements. Provide guidance to staff regarding health and safety responsibilities. Ensure appropriate arrangements are in place for workplace safety and emergency procedures. Fire Safety and Emergency Preparedness Coordinate the practice's fire safety arrangements. Ensure fire risk assessments are maintained and recommendations acted upon. Maintain appropriate evacuation procedures and emergency documentation. Coordinate fire drills and monitor outcomes. Ensure staff are aware of emergency procedures. Coordinate actions arising from fire safety inspections. Policies, Procedures and Clinical Templates Maintain an effective system for reviewing and updating practice policies and procedures. Ensure policies reflect current legislation, regulatory requirements and recognised good practice. Coordinate policy reviews with appropriate clinical and operational leads. Maintain a central schedule of policies, review dates and approval status. Ensure staff are informed of relevant policy changes. Monitor implementation of key policies and procedures. Contracts, Suppliers and Services Manage or coordinate practice contracts relating to premises, estates, facilities and operational services. Maintain a schedule of key contracts and renewal dates. Monitor contractor and supplier performance. Ensure appropriate checks and documentation are completed for contractors. Identify contractual or service issues and escalate significant concerns. Support procurement and contract review activity. Ensure quality, compliance and value are considered when reviewing services. Quality Improvement, Audit and QOF Coordinate practice-wide audit and quality improvement activity. Support clinical and administrative teams in identifying opportunities for improvement. Maintain records of audits, findings, recommendations and completed actions. Monitor implementation and effectiveness of improvement plans. Contribute to the practice development plan. Provide appropriate reports and assurance information to the management team. Use clinical system searches, audits and data to support performance monitoring and quality improvement. Staff Leadership and Management Provide leadership and direction to staff within the Secretarial Team and support the Administration Team Lead with the Administration Team. Line manage designated staff and undertake recruitment, induction, supervision, appraisal and development responsibilities as required. Ensure staff are appropriately trained and maintain mandatory training requirements. Identify and deliver team training where required. Develop and support staff development plans. Promote a positive, inclusive and patient-focused working environment. Address performance, attendance, conduct and development issues in accordance with practice policies. Maintain an appropriate overview of staff welfare. Support the Senior Receptionist with team rota planning and cover plans. Patient Complaints, Concerns, Compliments and Feedback Coordinate the operational aspects of the practice complaints process in conjunction with the Management team. Provide appropriate initial guidance to patients wishing to raise concerns or make a complaint. Ensure all relevant staff understand and follow the complaints procedure. Monitor complaints, concerns and patient feedback to identify recurring themes collating data for an annual review for presentation to staff. Support the management team in implementing improvements arising from complaints and feedback. Ensure complaints and concerns are appropriately recorded, monitored and escalated. Practice Communications, Marketing and Online Presence Act as the focal point for the practice website and social media channels, ensuring information remains accurate and current. Promote effective communication of practice information to patients and staff. Encourage appropriate use of patient online services. Support appropriate marketing of the practice to maintain a stable and sustainable patient population.
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People Operations Manager - Racing
Sodexo Ltd - Ascot
£43,000 to £45,000 a year
PermanentFull time
Job Description Royal Ascot, High Street, Ascot, SL5 7JX with travel to off-site events Up to £44,000pa + up to 10% performance bonus and excellent benefits 40 Hours Mon-Fri with requirements to support Weekend Racedays & Events Perks: Raceday Tickets Job Introduction Ready to lead the people operation behind some of the UK’s most prestigious racedays and events? Ascot Racecourseis looking for a proactive, commercially minded and highly organised People Operations Manager to lead the team responsible for planning and coordinating its large-scale casual workforce. This is a fantastic opportunity to join Sodexo Live! and play a key role in ensuring the right people are in the right roles at the right time. You’ll oversee labour planning, forecasting, payroll and workforce deployment across Ascot’s core business, including supporting the engagement of approximately 3,500 casual workers during Royal Ascot. If you enjoy combining people leadership with data, systems and commercial decision-making, this role offers plenty of variety and responsibility. You’ll work closely with operational teams, agency partners and key stakeholders to build a strong pipeline of skilled casual workers, manage labour costs and help deliver outstanding guest experiences at one of the world’s most iconic racecourses. What You'll Do: Lead workforce planning and staffing delivery across Ascot Racecourse’s core, raceday and hospitality operations. Produce accurate labour forecasts and work with operational leaders to ensure staffing plans align with anticipated revenue, service requirements and agreed budgets. Lead, coach and develop the People Operations team, ensuring they deliver an efficient, responsive and commercially focused staffing service. Oversee payroll administration, timesheet authorisation, wage reporting and labour data, ensuring all information is accurate and submitted on time. Build and maintain a strong pipeline of skilled casual workers, supporting effective onboarding, engagement, development, retention and succession planning. Develop strong working relationships with operational teams, the client, staffing agencies and key suppliers, ensuring agreed service levels and workforce requirements are achieved. Monitor labour performance, staffing KPIs and people-related budgets, identifying potential overspends or operational risks and taking appropriate action. Drive continuous improvement across people operations by strengthening processes, using workforce technology effectively and ensuring compliance with employment legislation, company policies and health and safety requirements. What You Bring: The ideal candidate will have: Previous experience in people operations, workforce planning, event staffing or operational management within a fast-paced, service-led environment. Experience managing large or complex workforces, ideally including casual, temporary or agency workers. Strong financial and commercial awareness, with the ability to produce labour forecasts, monitor wage costs and manage staffing budgets. Proven leadership experience, with the ability to coach, motivate and develop a high-performing team. Excellent organisational skills, with meticulous attention to detail and the ability to manage competing priorities under pressure. Confidence using workforce management, time and attendance or scheduling systems; experience using Humanforce would be advantageous. Strong Microsoft Office skills, particularly Excel, alongside the ability to interpret workforce data and produce accurate reports. Excellent communication and relationship-building skills, with the confidence to work effectively with operational leaders, clients, agencies and suppliers. A good understanding of HR policies, employment legislation, payroll processes and workforce compliance. A flexible approach to working hours, including availability for weekends, racedays and peak event periods. A CIPD qualification, previous experience within hospitality or events, and a full UK driving licence would be desirable. What we offer: Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families: Unlimited access to an online platform offering mental health and wellbeing support. Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement. Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services. The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card. Money Insights and financial benefits via the Salary Finance Platform. Save for your future by becoming a member of the Sodexo Retirement Plan A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools. Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit. Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities. Flexible and dynamic work environment Competitive compensation Full training and full protective uniform supplied. Ready to be part of something greater? Apply today!Career progression for the caring profession. Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications. About Sodexo At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins. Sodexo Disability, Ability network, So Together, Generations and Origins. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. Click here to read more about what we do to promote an inclusive culture.
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Operations Manager (Patient Services)
NHS Jobs - Maidenhead
£32,000 to £36,000 a year
PermanentFull time
The following are the core responsibilities of the Operations Manager (Patient Services) in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Patient Services and Patient Experience Have operational responsibility for the delivery of patient-facing and patient-related administrative services. Ensure patients receive a professional, responsive, inclusive and patient-centred service. Oversee the patient journey through the practice and identify opportunities to improve access, communication and experience. Develop and implement effective systems for managing patient enquiries, requests and administrative processes. Monitor patient feedback and identify trends, concerns and opportunities for service improvement. Work with clinical and administrative leads to resolve recurring patient-service issues. Promote a culture in which patient experience and service quality are central to operational decision-making. Promote and support appropriate use of online and digital patient services. Access and Appointment Management Work with clinical and administrative teams to ensure appointment capacity is effectively utilised. Monitor appointment demand, capacity and availability and identify areas requiring improvement. Oversee the management of Did Not Attend (DNA) appointments and associated data. Identify trends in DNAs and implement appropriate administrative responses. Patient Complaints, Concerns, Compliments and Feedback Coordinate the operational aspects of the practice complaints process in conjunction with the Management team. Provide appropriate initial guidance to patients wishing to raise concerns or make a complaint. Ensure all relevant staff understand and follow the complaints procedure. Monitor complaints, concerns and patient feedback to identify recurring themes. Support the management team in implementing improvements arising from complaints and feedback. Ensure complaints and concerns are appropriately recorded, monitored and escalated. Regular review of the Friends & Family Test (FFT) with reporting to staff with theme and trend analysis and to regulatory bodies. Support the development of patient specific and Practice surveys for regular feedback Review of the annual national patient survey results Patient Communications and Engagement Act as a key operational point of contact for patient-service matters. Oversee patient-facing information and communications, ensuring they are accurate, accessible and consistent. Support the management and updating of the practice website and other patient communication channels. Develop a patient newsletter with key information for sharing in conjunction with the Practice Business Manager and PPG. Promote appropriate use of patient online services. Ensure changes to services, access arrangements and practice procedures are communicated effectively to patients. Support initiatives designed to improve patient engagement. Staff Leadership and Management Provide leadership and direction to staff within the Patient Services (including Senior Receptionist) and Prescriptions Teams. Line manage designated staff and undertake recruitment, induction, supervision, appraisal and development responsibilities as required. Ensure staff are appropriately trained and maintain mandatory training requirements. Identify and deliver team training where required. Develop and support staff development plans. Develop a staff newsletter with key information in conjunction with the Practice Business Manager. Promote a positive, inclusive and patient-focused working environment. Address performance, attendance, conduct and development issues in accordance with practice policies. Maintain an appropriate overview of staff welfare. Support the Senior Receptionist with team rota planning and cover plans. Ensure regular team meetings take place with the associated meeting paperwork Patient-Service Policies and Procedures Review, develop and implement policies and procedures relating to patient services. Ensure patient-facing processes comply with relevant legislation, regulatory requirements and practice policies. Develop standard operating procedures where required. Regularly review patient pathways to ensure they remain effective. Ensure staff are informed of and implement changes to relevant procedures. Quality, Governance and Compliance Support the Management team in maintaining effective governance arrangements including arrangement of and associated paperwork for regular meetings. Ensure patient-service processes comply with relevant CQC requirements and practice standards. Contribute to risk assessments, audits, quality improvement activity and practice development planning. Identify and escalate operational risks relating to patient services. Ensure confidentiality, information governance and data protection requirements are maintained. Maintain awareness of and comply with safeguarding requirements. Support the practice in preparing for regulatory inspections and reviews. Support the ongoing significant and learning event process within the Practice, championing open reporting & discussions amongst the wider team, monitoring outcomes and processing themes / trends for an annual report. QOF, Enhanced Services and Service Delivery Support the practice in maximising QOF achievement. Support the delivery of Enhanced Services and other contractual requirements. Monitor operational processes that support contractual and service requirements. Identify and address barriers to effective patient-service delivery. Service Improvement Lead or support patient-service improvement projects. Use patient feedback, complaints, operational data and staff feedback to identify opportunities for improvement. Review processes and implement changes that improve efficiency, access and patient experience. Monitor the impact of service improvements and report outcomes to the management team. Promote continuous improvement across patient-facing services. Practice Development and Reporting Support the management team in the preparation of practice reports. Contribute to the practice development plan. Provide relevant performance information and operational data to the Practice Manager. Attend and contribute to management and operational meetings. Ensure agreed actions within the patient-services portfolio are implemented and monitored.
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Deputy Estates and Facilities Manager
NHS Jobs - Oxford
£39,959 to £48,117 a year
PermanentFull time
What we offer: Flexible working options we promote flexible working where the role allows. Were happy to discuss what flexibility might look like for you. Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years service and to 33 days after 10 years. Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions Supportive learning culture - weve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. Its open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. Health and wellbeing support we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible. As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process. You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website. To learn more, please see the job description and person specification.
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