Early Years Deputy Manager
Flow Recruitment Ltd - HP6 5AG
from £32,032 a year
On-sitePermanentFull time
Imagine working in an environment where your passion for childcare and education is not only recognised but celebrated. Our client, renowned for their commitment to high-quality care and exceptional outcomes for children, offers a unique setting where both children and staff thrive. Each bespoke nursery is designed to create stimulating, engaging spaces that foster growth and development, providing an ideal backdrop for your professional journey. As a Deputy Nursery Manager, you will step into a role that promises a warm, positive, and friendly atmosphere. This is more than just a job; it’s a chance to make a significant impact on young lives while advancing your career. The benefits are extensive, including genuine career progression, access to professional training, a generous 60% childcare discount, enhanced maternity/paternity leave, and a supportive health and wellbeing programme. Additionally, enjoy rewards and recognition, a refer-a-friend bonus scheme, and even your birthday off. Candidates should possess a childcare and education qualification equivalent to NVQ level 3, along with previous experience managing a room or team within a nursery setting. While a formal management qualification is desirable, it is not essential. A current First Aid qualification, a sound understanding of the Early Years Foundation Stage (EYFS), and thorough knowledge of safeguarding procedures are required. In this role, you will support the implementation of the EYFS, oversee planning and record-keeping, and promote partnerships with parents and carers. You will also develop and maintain professional relationships with local authorities, regulatory bodies, and other agencies. Staying updated with current developments in childcare and education policies, assisting with nursery accounts, and preparing for staff and parent meetings are key responsibilities. Take the next step in your career with a role that offers not just professional growth but a chance to be part of a nurturing community. Apply now to join a team where your skills and dedication will be truly valued.
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Casual Animal Management Technician
eTeach UK Limited - Basingstoke, Hampshire
£15.26ph
On-siteContractPart time
Animal Management Department Casual Animal Management TechnicianSalary: £12.99ph basic + £2.27ph holidayClosing date: 11/10/2026Interviews will take place on: 15/10/2026Please note:Applicants must have current authorisation to work in the UK, as we do not offer sponsorship on this roleThis role is employed by Basingstoke College of Technology Professional Services Limited - BPS are a subsidiary of BCoT.Main Purpose of the role:Casual technician post to be available at weekends and over holiday periods to undertake technician duties to high standards of care for the Animal collection and adherence to Health and Safety best practice at all times. We have some amazing benefits on offer:Member of the relevant pension scheme (subject to eligibility)Excellent Annual Leave Entitlements, including Bank Holidays and Christmas ClosureDiscount on Major Retailers via BCoT AppFree Onsite ParkingFree On-site GymNursery, Restaurants, Barbering & Hair & Beauty DiscountsSeason Ticket Loans (restrictions apply)Cycle to Work Scheme (restrictions apply)Opportunity to complete professional qualifications relevant to your position at no additional cost (restrictions apply)Wellbeing:Wellbeing DaySummer Staff BarbequeChristmas Staff Luncheon24 hour access to EAPFree Annual Flu JabAbout Us!Basingstoke College of Technology is a leading and well-respected further education college situated in North Hampshire, easily accessible and with excellent transport links to surrounding areas. We provide a wide range of technical training courses, have an extensive apprenticeship programme and an increasing portfolio of Higher Education courses.BCoT is an equal opportunities employer and we welcome enquiries from everyone and value diversity in our workforce.Extent of Contact with Students: High. This role involves direct, frequent, and regular contact with students, including regulated activity and unsupervised support.
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Thame Assistant Store Manager
FatFace Ltd - Thame, Oxfordshire
On-sitePermanentFull time
Role: Assistant Store Manager Location: Thame Job type: Permanent, Full-Time (40 hours) Working arrangements: Weekdays and Weekends Salary: From £28,529 Who are we? For over 30 years, we've travelled, we've laughed, we've grown. We believe life is for living and more fun with those we love. We are Made for Life. Our mission statement: Crafting clothes for life's everyday adventures. Today, tomorrow and always. We are proud to have featured in the Sunday Times top 10 Best Places to Work 2026. Equality and inclusion isn't an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces. View the full job description here - Assistant Store Manager Job Description
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Temp Shop Manager - Chichester
C2 Recruitment Limited - Chichester, West Sussex
£12.71 to £12.71 an hour
On-siteContractFull time
Shop Manager - Chichester | Seasonal Christmas Retail Location: Chichester, PO19 1LQ Contract: Temporary - October to December 2026 Hours: Full-time and part-time available Pay: £12.71 per hour Are you an experienced Shop Manager, Store Manager or Retail Supervisor looking for a rewarding temporary retail role this Christmas? Our client is looking for an enthusiastic and organised Shop Manager to join their Chichester team for the 2026 Christmas season. This is a hands-on seasonal retail role where you will help manage the day-to-day running of the shop, lead and support volunteers, deliver excellent customer service and help maximise sales and income for charities and good causes. About the Role As Shop Manager, you will play a key role in ensuring the successful operation of the Chichester shop throughout the Christmas trading period. Your responsibilities will include: Managing the day-to-day running of the shop Leading, motivating and supporting a team of volunteers Organising volunteer rotas and ensuring appropriate shop cover Delivering excellent customer service and maintaining a welcoming shop environment Helping achieve sales targets and maximise income Supporting shop set-up, deliveries, merchandising and stock management Operating EPOS and overseeing cash handling, reconciliation and banking Building positive relationships with volunteers, the venue and Regional Manager Promoting the shop within the local community to increase awareness and footfall Supporting local events, promotional activity and marketing opportunities Ensuring the shop remains well-stocked, attractive and commercially focused About You We are looking for a Shop Manager, Store Manager, Retail Supervisor or experienced retail professional who enjoys working with people and can confidently take responsibility for a busy seasonal shop. You will ideally have: Experience in a customer-facing or retail environment Strong organisational and time-management skills Experience leading, managing or supporting a team Excellent communication and customer service skills The confidence to work independently and use your own initiative Good commercial awareness and a focus on achieving sales The ability to build positive relationships within the local community A flexible and positive approach to the changing needs of a busy seasonal shop Previous retail management, charity retail or volunteer management experience would be an advantage, but the right attitude, enthusiasm and ability to work with people are equally important. A Seasonal Role That Makes a Difference This is a fantastic opportunity to combine retail management and community engagement with the chance to support charities and good causes during the important Christmas trading period. With full-time and part-time hours available, this temporary Shop Manager role could suit an experienced retail manager, supervisor or customer-focused professional looking for seasonal employment in Chichester. If you're organised, enthusiastic and enjoy leading people in a busy retail environment, we'd love to hear from you. Apply today for this Shop Manager opportunity in Chichester, PO19 1LQ. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. Your information will always be handled securely and professionally. To view other great vacancies at C2 Recruitment, please visit our website.
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Temp Shop Manager - Chichester
C2 Recruitment Limited - Chichester, West Sussex
£12.71 to £12.71 an hour
On-siteContractFull time
Shop Manager - Chichester | Seasonal Christmas Retail Location: Chichester, PO19 1LQ Contract: Temporary - October to December 2026 Hours: Full-time and part-time available Pay: £12.71 per hour Are you an experienced Shop Manager, Store Manager or Retail Supervisor looking for a rewarding temporary retail role this Christmas? Our client is looking for an enthusiastic and organised Shop Manager to join their Chichester team for the 2026 Christmas season. This is a hands-on seasonal retail role where you will help manage the day-to-day running of the shop, lead and support volunteers, deliver excellent customer service and help maximise sales and income for charities and good causes. About the Role As Shop Manager, you will play a key role in ensuring the successful operation of the Chichester shop throughout the Christmas trading period. Your responsibilities will include: Managing the day-to-day running of the shop Leading, motivating and supporting a team of volunteers Organising volunteer rotas and ensuring appropriate shop cover Delivering excellent customer service and maintaining a welcoming shop environment Helping achieve sales targets and maximise income Supporting shop set-up, deliveries, merchandising and stock management Operating EPOS and overseeing cash handling, reconciliation and banking Building positive relationships with volunteers, the venue and Regional Manager Promoting the shop within the local community to increase awareness and footfall Supporting local events, promotional activity and marketing opportunities Ensuring the shop remains well-stocked, attractive and commercially focused About You We are looking for a Shop Manager, Store Manager, Retail Supervisor or experienced retail professional who enjoys working with people and can confidently take responsibility for a busy seasonal shop. You will ideally have: Experience in a customer-facing or retail environment Strong organisational and time-management skills Experience leading, managing or supporting a team Excellent communication and customer service skills The confidence to work independently and use your own initiative Good commercial awareness and a focus on achieving sales The ability to build positive relationships within the local community A flexible and positive approach to the changing needs of a busy seasonal shop Previous retail management, charity retail or volunteer management experience would be an advantage, but the right attitude, enthusiasm and ability to work with people are equally important. A Seasonal Role That Makes a Difference This is a fantastic opportunity to combine retail management and community engagement with the chance to support charities and good causes during the important Christmas trading period. With full-time and part-time hours available, this temporary Shop Manager role could suit an experienced retail manager, supervisor or customer-focused professional looking for seasonal employment in Chichester. If you're organised, enthusiastic and enjoy leading people in a busy retail environment, we'd love to hear from you. Apply today for this Shop Manager opportunity in Chichester, PO19 1LQ. By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations. Your information will always be handled securely and professionally. To view other great vacancies at C2 Recruitment, please visit our website.
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Child Maintenance Service Performance Briefing Manager and Customer Insight Manager
Government Recruitment Service - Hastings
£38,772 to £39,621 a year
PermanentFull time
As the UK government’s largest public service provider, the Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policies. The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring – and when necessary, enforcing – their legal responsibility to contribute to their child’s living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives. While we’ve made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and you’ll find passionate, dedicated professionals committed to supporting our customers. We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you're looking to make a difference, this could be the career for you. This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development. To lead and support performance discussions with senior operational leaders, line of business leaders, stakeholders, contractor and operation leaders. Provide support and/or partner with others to conduct performance investigations into line of business service delivery gaps/issues ensuring solutions provide value for money. Produce briefings, reporting packs and performance insight and analysis. Identify and flag performance risks and failure demand ensuring that action is taken to address, prevent or ameliorate risk. Lead and develop the Child Maintenance Insight team, ensuring high-quality insight is gathered, analysed and communicated effectively. Drive a customer-focused culture by translating feedback and data into actionable recommendations that influence service improvement, operational performance and strategic decision-making. Key Responsibilities Monitoring performance, researching and investigating performance & customer related issues. Providing delivery of high quality reporting and presentation of performance results and customer insight & feedback. Engage & collaborate with key stakeholders both internal and external in order to capitalise on improvement opportunities, drive timescales and facilitate positive outcomes for our customers. Support the CMS Senior Leadership team by supplying and analysing collated performance MI, conducting trend analysis and anticipating hotspots, making recommendations for improvements and highlighting compliance issues. Represent CMS Senior Leaders, as required, making sound recommendations and decisions that are future proofed, appropriate and efficient. Work effectively with Performance Business Partners to help achieve organisational objectives.
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Duty Pharmacy Manager - Andover
Tesco - Andover, Hampshire
Competitive
PermanentPart time
About the role At Tesco, people are at the heart of everything we do, and this couldn’t be truer for our pharmacy team. As a Duty Pharmacy Manager, you’ll have the opportunity to make a real impact on others’ lives. Whether you’re supporting pharmacists, providing top-notch services to customers, or fostering community spirit, your work will touch the lives of hundreds of people every day. We want to help you be at your best, whatever life brings. That’s why we’ll offer you uninterrupted “me time” away from the pharmacy to relax, refuel, and recharge. Aside from these healthy breaks, you’ll also have bags of career choice with leadership training plans from industry experts, so there’s every chance to progress. And if you’ve got an idea for how we can improve things, we’ll make sure you’re given the chance to be heard. It all adds up to a role where you can do good, and feel good, while developing your career. Let’s make every day a little better. You will be responsible for • You’ll supply prescriptions, deliver a range of NHS and Private services and provide healthcare advice to customers • You’ll play an active role in our charities support program giving advice to people in the community at risk of or living with cancer, heart disease, and diabetes. • You’ll support the Pharmacy Manager to lead, train, and develop colleagues. • You’ll support the Pharmacy Manager in building relationships with Primary Care Networks and GPs’ surgeries • You’ll ensure accurate payment claims for NHS-covered items. You will need • You’ll have a Pharmacy Degree. • You’ll be passionate about leading and empowering a team. • You’ll be a member of the General Pharmaceutical Council (GPhC) and be willing to join the Protecting Vulnerable Groups (PVG) Scheme – we’ll help you with this when we offer you the role. • You’ll complete a DBS check (organised by us) before employment. What’s in it for you? Our Pharmacies are led and supported exclusively by Pharmacists; we are always looking to develop new ways to deliver the best service possible for our communities. Along with providing a secure and flexible work environment, we offer excellent benefits that help make Tesco a great place to work! These include but are not limited to: • Your GPhC fee covered by us, every year. • Holiday starting at 25 days plus a personal day (plus Bank holidays) • Buy holiday salary sacrifice scheme • Savings of up to £2000 a year on most Tesco purchases. • Annual bonus – up to 20% of annual salary • Contributory pension scheme. • 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave • The right to request flexible working from your first day with us • A pharmacy training programme exclusive to Tesco, in partnership with Diabetes UK, Cancer Research UK and British Heart Foundation. • A structured training plan for Pharmacy Leadership, crafted by industry specialists. • Great colleague discounts that save you money on everyday purchases. • For those that need it, expert support through the application process for the new UK health and social care visa. • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click [1] here • Click [2] here to read more about employee benefits. References Visible links 1. https://www.tesco-careers.com/explore-our-world/everyones-welcome/ 2. https://www.tesco-careers.com/explore-our-world/benefits/ About Us Our Duty Pharmacy Managers are supported by wider store teams, such as security, stock replenishment, range management, and administration to ensure a smooth and consistent experience for our customers and patients, whilst maintaining theirs and our colleague’s safety. Tesco Pharmacies offers colleagues a high level of working flexibility and control over their work rotas. This enables routine overlap periods with other pharmacists on duty, so ideas about patient care and colleague development can be worked on together. We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. Everyone’s welcome Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. Ts & Cs Tesco only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click [1] here. We can only accept candidates over the age of 18 if the role requires working before 6:15 am, after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles. Some roles may close earlier than advertised due to high volumes of applicants, so it’s a good idea to get your application in early. We can only offer individual feedback to interviewed candidates. If your application is successful, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date. For more information about us please visit [2] www.tescoplc.com We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click [3] here. References Visible links 1. https://www.gov.uk/know-when-you-can-leave-school 2. http://www.tescoplc.com 3. https://www.tesco-careers.com/accessibility/> #VP30 tesco/VP/981867/977240
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Deputy Manager - Children's Home
SWAAY Child & Adolescent Limited - Bracknell
From £32,000 per annum
PermanentFull time
Job Advert Earn £34,700 – £40,700 including sleep ins | Full Time | 6 Week Rolling Rota Hourly Rate: £16.41 - £19.49 per hour (depending on experience and qualifications) + sleep ins Shifts: 3pm – 11pm, 10am – 11pm, sleep ins. 6 week rolling rota for stability Are you an experienced Deputy Home Manager or Senior Residential Worker ready to take the next step in your career? Work together with us to re-parent traumatised young people, supporting them to achieve their aspirations, whist we support you to achieve yours! We are looking for a compassionate and driven Deputy Home Manager to join our 4-bed children’s Home in Bracknell to support the Registered Manager to deliver outstanding care to our young people, ensuring the home provides a safe, stable and nurturing environment where young people feel supported and valued. At SWAAY, we don’t just provide residential care – we create homes where children feel safe, valued and understood. We are proud of our child-centred approach and commitment to trauma-informed practice. For over 30 years, we have delivered specialist residential care, education and therapy for young males aged 11-18 who have experienced significant trauma and displayed harmful sexual behaviour. Our work focuses on reducing risk, addressing complex needs and empowering young people to move forward into safe, responsible and fulfilling adult lives. As a Deputy Home Manager you will: * Support with the day-to-day running of the home * Ensure high standards of care, safeguarding and compliance * Support, supervise and develop the staff team * Promote trauma-informed and therapeutic approaches * Act as a positive role model for young people * Support young people achieve personal goals and independence * Assist with reports and regulatory requirements To be a successful Deputy Home Manager at SWAAY, you will have: * Level 3 or 4 Diploma in Residential Childcare (or equivalent e.g. Social Work Degree) * Level 5 Leadership and Management Diploma (or willingness to work towards) * Previous experience working with children and young people in residential settings * Experience in a senior role/deputy position with managerial responsibilities * Strong understanding of safeguarding and trauma-informed care * Compassion, resilience and the ability to act as a positive role model to both the young people and staff team Interested in a career change that matters? For more information or an informal conversation, contact Amy George at AGeorge@swaay.co.uk [AGeorge@swaay.co.uk] Why work with us? * Fully funded training - NVQ Level 5 Diploma in Leadership & Management. Specialist therapeutic training including trauma-informed and attachment-informed practice (DDP) * Regular supervision and reflective practice * Private Healthcare * Health Cash Scheme * Confidential Employee Advice Programme – providing wellbeing support, financial and legal advice, coaching and more * Cycle to Work Scheme * Death in Service benefit * Access to Blue Light Discount * Length of Service Bonus * Employee Referral Bonus * Meals provided whilst on shift SWAAY is committed to safeguarding children. This position is subject to an enhanced DBS clearance and satisfactory references in line with safer recruitment practices. Our success is built on those who work with us! SWAAY is proud to be an equal opportunities employer and we are committed to building and maintaining a diverse workforce, celebrating each individual's uniqueness. SWAAY have a zero tolerance to any form of discrimination and harassment.
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Non-Clinical Unit Manager
Bupa - Tunbridge Wells, England
PermanentFull time
Job Description: Unit Manager (Non-Clinical) Location: Fountains Lodge Care Home, 13 - 17 London Road, Southborough, Tunbridge Wells TN4 0RJ Contract: Permanent - Full Time Hours: 44 hours per week on a rota basis Salary: £17.10 per hour CQC rating: Good Carehome.co.uk rating: 9.7 / 10 Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays too (including palliative care), to help both carers and their loved ones at times when they need a break or a little extra support. All bedrooms are tastefully decorated and offer en suite facilities, while some come with patio doors providing direct garden access. It also has a suite suitable for couples. The home has its own café as well as lounges and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together. Situated in Southborough, the home is a few minutes from all its amenities - shops, cafes, restaurants and pubs, and has good transport and road links, making it ideally located for visiting family and friends. Staff take great care to focus on the person. It's important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence. Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Fountains Lodge, staff discuss their personal preferences and dietary needs with them. There's a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in. We make health happen Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives. You'll help us make health happen by: Whether you're taking charge of a unit or a floor, you'll promote our resident's independence, choice and dignity by ensuring that the team provide the highest standards of care at all times With the help of your team, you'll assess each resident's wellbeing - making sure their physical, emotional and social needs are met - always maintaining accurate records Delivering clinical guidance to your team, you'll lead by example; motivating and mentoring the team to ensure the safe, smooth and efficient running of the care home You'll build lasting relationships with the residents and the people they care about, as well as caring about the home itself - fostering a sense of community Creating and developing strong relationships with local partners, you will liaise with these partners, playing an important role in raising the care home's profile in the local area and beyond Key Skills / Qualifications needed for this role: Experienced NVQ Level 5 qualified Care Assistant, or Senior Carer with medication experience. You're passionate about caring for the elderly and infirm (change as necessary) and have a flair for helping people maintain their independence, choice and dignity An effective communicator who's able to build strong and honest relationships with residents and their families Someone who's ready to use their experience to lead, motivate and mentor a team - who's able to delegate effectively and promote excellent customer service and relationships. A respectful and compassionate team player with the belief in giving your personal best. Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more: My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350 Wagestream - Have early access to up to 40% of your earned wages within minutes 28 days holiday We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences. Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money! Free meal on every shift Interest-free annual travel loan to enable the purchase of public transport annual season tickets We offer a range of Bupa pension plans - find out more on our career site Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health Access to discounts at a wide variety of gyms and fitness facilities across the UK Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: Care Home - Care Assistants Locations: Fountains Lodge
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Housing Complaints Resolution Manager
Triumph Consultants Ltd - Guildford
£310 to £310 a day
TemporaryFull time
What's involved with this role: Triumph Consultants are looking for a Housing Complaints Resolution Manager to lead and continuously improve complaint handling arrangements across Housing Services.Contract is for 7 months in Guildford GU2 4BB. Housing Complaints Resolution Manager Pay Rate: £310.00 per day PAYE Hours per week: 37 hrs Monday – Friday, normal working hours Contract length: 7 months Location: Guildford GU2 4BB Hybrid 2 days in office Key requirements: Significant experience of managing complaints, investigations or customer feedback within housing, local government or a regulated environment Experience of handling complex Stage 1 and Stage 2 Complaints Experience of analysing performance data and service improvement Experience of developing policies and procedures Strong Microsoft Excel, performance reporting skills and report writing skills Excellent stakeholder management and influencing skills Key responsibilities Lead and oversee the effective management of Stage 1 Complaints, Stage 2 Complaints and Members' Enquiries across Housing Services Monitor performance against response timescales Ensure all complaint actions, commitments and service recovery measures are delivered and tracked Ensure responses are accurate, evidence-based, empathetic and compliant against standard Support managers and service teams in investigating complaints Reference: Job ref 5303860/ BH 7771 We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. 1 Job Ref: 5303860 Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Please do try to resist contacting us with requests for progress updates. We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed. Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.
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