General Manager Women's Health | Epsom and St Helier University Hospitals NHS Trust
Epsom and St Helier University Hospitals NHS Trust - Carshalton
£85,641 - £97,746 per annum on pro rata basis
ContractFull time
To support the Divisional Director of Operations, W&C on both an operational and strategic basis, to deliver the Service improvement, integration, projects, strategic work and operational delivery across women’s health services within the Division of Women & Children’s Services (W&C). The post holder is expected to function as part of the senior management team for W&C Division and will participate on the Trust’s Senior Management on-call rota, as well as deputising for the DDO W&C. This is two year fixed term role to support both the day to day functioning of the WH services and support the operational impact of any Trust Board decision to decant services from the WH building at St Helier whilst building improvements are undertaken. St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce. At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process. · Working closely with the Divisional Quad (DDO, Divisional Medical Director, Directors of Nursing & Midwifery)), to meet key performance indicators and maintain financial control. · Working closely with clinicians in order to achieve optimal decisions for overall patient care. · Building processes around patients and working with patients and carers as partners in the delivery of excellent healthcare. · In the interests of patient care, supporting the principle of treatment as close to the patient’s home as possible. · Ensuring that the decisions taken are fully informed and properly balanced, taking account of collective as well as individual need, and the requirement to live within available resources. · Genuinely promoting and supporting the delivery of national and local healthcare standards as one of the ways of raising healthcare standards for all. · Wherever possible, seeking to set higher local targets for delivery of healthcare than are prescribed nationally. · Always comparing to high performing organisations to ensure continuous learning from others. · Supporting, involving and developing staff, whilst requiring delivery and performance to high standards. · Contributing to the partnerships within the community, with health, social care, academic partners and major business, amongst others. Core Responsibilities · Ensuring quality of services to patients, visitors and staff, including management of clinical governance, healthcare standards and risk. · Maximising delivery of operational and performance management standards (including cancer, RTT and diagnostic standards) and to develop and deliver recovery plans where performance standards are not being met. · Optimising resource management · Planning, marketing and developing services · Managing capacity and operational planning · Minimising boundaries between services, both within and outside the division · Acting as a Deputy to the DDO W&C. · To work closely with information staff to ensure that any new systems developed meet with local reporting requirements and that their use is embedded in working practices. · Working with the DDO to ensure safe transfer of women’s health services should the board agree that a decant is needed from the St Helier site to support building improvements . This advert closes on Wednesday 16 Sep 2026
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MH Alliance Planning and Commissioning Manager | South London and Maudsley NHS Foundation Trust
South London and Maudsley NHS Foundation Trust - Catford
£66,274 - £73,496 per annum inclusive of HCAS
PermanentFull time
The MH Alliance Planning and Commissioning Manager is a key role within Lewisham’s All-Age Mental Health Alliance, supporting delivery of borough and system priorities across organisational boundaries. A work plan for the individual will be jointly developed and agreed by the Assistant Director for Adults Integrated Commissioning and Deputy Director for SLAM Lewisham and Addictions’ Directorate. The postholder will operate as a hybrid programme and commissioning lead, providing dedicated capacity to drive delivery, support decision-making, and strengthen financial and operational grip across key areas of the mental health programme. The postholder will support delivery of the All-Age Mental Health Alliance programme, coordinating a complex portfolio aligned with South East London and Lewisham priorities set by Local Care Partnerships and the Integrated Care System. They will contribute to reducing health and wellbeing inequalities across Lewisham through collaboration with Alliance partners while maintaining effective relationships between South London and Maudsley NHS Foundation Trust (SLaM), South East London Integrated Care Board (SEL ICB), and partner organisations. Key responsibilities include responding to Responsible Commissioner requests relating to Section 117 aftercare, leading complex care commissioning and pathway development, and reducing reliance on high-cost placements. The postholder will oversee mental health budgets, support cost containment, and address financial pressures. The role covers commissioning, procurement, contract management, and performance oversight, working with partners to develop and deliver effective services. The postholder will provide analytical insight and commissioning advice to senior leaders and partnership forums, ensuring decisions are informed by data, evidence, and financial considerations. A key aspect of the role is reviewing and analysing SLaM data to support evidence-based decision-making and delivery of Alliance priorities. The postholder will also lead workstreams supporting integration, transformation, and development. SLaM's mission encompasses care and treatment, scientific research, and training. Our dedicated staff of around 5,000 serves a local population of 1.1 million across several boroughs. With over 230 services, including inpatient wards and community services, we annually support about 5,300 inpatients and treat over 45,000 community patients Key partners include: SEL Integrated Care Board (ICB) , Lewisham Local Care Partnership (Lewisham Health and Care Partners), South London and Maudsley NHS Foundation Trust, Lewisham and Greenwich Trust Community & Acute Services, Healthwatch, Lewisham Council, Primary Care and Voluntary & Community Sector. Key partners include: SEL ICB, Lewisham Local Care Partnership, Lewisham Council, Healthwatch, Primary Care and the voluntary sector. Communications and Working Relationships ·South London and Maudsley (SLaM) Director and Deputy Director – Community ·Lewisham Adult Integrated Commissioning Division ·SEL ICB staff particularly staff in the SEL ICB wide planning team, System Intelligence, Business Support and Governance, Engagement and Commissioners (Joint borough based, Community and Acute) ·Clinical and managerial team members Lewisham Directorate ·Local Voluntary and Community Groups ·Public Health ·Adult Social Care, Lewisham Council ·Clinical and Service Directors ·Medical Consultant Leads ·Finance colleagues ·Service Users and Carers Responsibilities The post holder will demonstrate a methodical and structured approach along with extensive project management skills and the ability to manage all aspects of the full project lifecycle: ·Leading on the development of papers for the All-Age Mental Health Alliance and provide planning and commissioning subject matter expertise to the All-age Mental Health Alliance Development and Delivery programme in conjunction with the Assistant Director of Adult Integrated Commissioning – Adult Mental Health & Wellbeing ·Developing and overseeing clear delivery plans and timelines for core programmes of work, ensuring change happens as planned and driving forward meaningful co-design and co-production with service users, carers and communities as part of Mental Health Alliance development and delivery plan in line with the NHS 10 Year Plan. ·Enable delivery within our Integrated Care Partnership and Integrated Care Systems, supporting development at neighbourhood, place and system level. ·Lead and coordinate delivery of priority workstreams within the Mental Health Alliance, ensuring alignment with system priorities, including development of agenda, papers and minutes as required ·To work effectively with colleagues in SLaM and the Lewisham Adult Integrated Commissioning Team, elected members, clinical and professional leads, ICS and wider council. · Support consistent application of Responsible Commissioner guidance and local policy· Develop and implement alternative commissioning solutions (e.g. step-down, rehabilitation, and community-based provision). ·Take a lead role in working with other agencies to identify areas of joint work and service development priorities which would benefit all-age MH Alliance collaboration. ·Take a lead role in ensuring that health funded placements are being overseen and are delivering on care plans and supporting discharge planning and coordination as agreed at joint funding panel, including through co-ordinating quarterly review meetings ·Ensure that changes to ways of working are undertaken with identified stakeholders within the context of the place-based health and social care economy. ·To work with our All-age Mental Health Alliance partners to establish agreed system intentions, service specifications and performance management frameworks that will effectively ensure that objectives are met and sustained by our delivery partners ·To support the management and assurance of Adult Mental Health contracts and provision on behalf of the Mental Health Alliance partners irrespective of funding/commissioning responsibility, strengthening contract and performance management approaches to ensure delivery of positive outcomes and value for money ·To ensure that all key service developments and/or procurements are aligned with the New Provider Selection regime or the financial regulations of the relevant funding/commissioning authority ·Contribute to the development of a culture of service improvement. · Produce clear, evidence-based options and recommendations for senior leaders and partnership forums · Support development of a more proactive, data-driven approach to managing demand and resources, including leading on analysis of internally held data through South London and Maudsley NHS Foundation Trust ·Use local, regional and national guidance and policy to support decision making. ·Identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements and building in contingency and adjustments as necessary. ·Utilise planning skills to ensure that there is a robust approach to the delivery of the programme and associated projects. ·To undertake any other tasks that may be reasonably required as commensurate with the grade of the post. Staff Management and leadership ·This role will sit under ICB Governance whilst working alongside Lewisham SLaM Directorate, All-age Mental Health Alliance and Lewisham Health and Care Partners and key collaborative organisations as required. ·There is an expectation that the candidate will work flexibly across organisational boundaries within Lewisham to enhance collaborative working with system colleagues. ·The postholder will have leadership responsibilities aligned to the programme and may have line management responsibility for staff within the programme team. · The role may be required to provide line management for one or more staff within the programme team (where applicable), including supervision, performance management, and development support · Contribute to a positive team culture, supporting staff to work effectively across organisational boundaries · Support the development of capability across the wider team, including commissioning and analytical skills This advert closes on Thursday 24 Sep 2026
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Assistant General Manager (Haematology) | University College London Hospitals NHS Foundation Trust
University College London Hospital - London
£58,133 - £65,261 Per annum inclusive of HCAS
ContractFull time
As Assistant General Manager, you will play a pivotal role in the day-to-day operational leadership of our Haematology Service, one of the most specialised and dynamic areas within the Cancer Services Division. Working across a diverse portfolio of services spanning both malignant and non-malignant haematology, including stem cell and bone marrow transplantation, coagulation disorders and red cell disorders, you will help shape the delivery of outstanding patient care for some of the most complex and vulnerable patient groups in the NHS. This is an exciting opportunity for an ambitious and motivated leader to develop their operational management career within a highly respected multidisciplinary team at the forefront of haematology care. The role combines operational oversight with strategic planning, workforce leadership and the delivery of transformational service improvement initiatives. You will work closely with senior clinicians, nurses, allied health professionals and corporate colleagues to drive service performance, improve patient experience and support the development of innovative models of care. Success in this role will depend on ability to build strong and effective relationships across a wide range of stakeholders, including consultants, specialty registrars, clinical nurse specialists, ward teams and senior managers. - Lead the day-to-day operational management of a specialist Haematology Service within the Cancer Services Division. - Support services across malignant and non-malignant haematology, including stem cell transplantation, coagulation and red cell disorders. - Contribute to the delivery of high-quality care for complex patient groups. - Combine operational leadership, strategic planning and workforce management responsibilities. - Lead and support service improvement and transformation projects. - Work collaboratively with a wide multidisciplinary team, including clinicians, nurses, allied health professionals and corporate colleagues. - Drive service performance, patient experience and innovation in care delivery. - Build strong relationships and influence a wide range of stakeholders across the organisation. - Provide visible, approachable leadership in a fast-paced and rewarding environment. - Gain experience in complex operational challenges, strategic decision-making and service development within a nationally recognised haematology service. - Management of complex HR cases University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) • National Hospital for Neurology and Neurosurgery • Royal National ENT and Eastman Dental Hospitals • University College Hospital Grafton Way Building • Royal London Hospital for Integrated Medicine • University College Hospital Macmillan Cancer Centre • The Hospital for Tropical Diseases • University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. You will be a visible and approachable leader, capable of influencing at all levels, managing competing priorities and leading change within a fast-paced and rewarding environment. In return, you will gain exposure to complex operational challenges, strategic decision-making and opportunities to contribute to the future direction of a nationally recognised haematology service. Lead the operational management and strategic development of a specialist Haematology Service within the Cancer Services Division, supporting a broad portfolio of malignant and non-malignant haematology services, including stem cell transplantation, coagulation and red cell disorders. The role combines operational leadership, workforce management and service planning to ensure the delivery of high-quality care for patients with complex needs. Responsibilities include driving service performance, patient experience, innovation and transformation initiatives, while managing complex HR matters and workforce challenges. Working closely with multidisciplinary teams and key stakeholders across the organisation, the postholder provides visible and effective leadership, contributes to strategic decision-making, and supports the continued development of a nationally recognised haematology service. Come and be a part of the best NHS trust in England to work for, according to our staff* *UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working. To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH? This advert closes on Thursday 24 Sep 2026
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Private Patients - Service Manager | St George's University Hospitals NHS Foundation Trust
st georges nhs trust - London
£54,320 - £60,981 per annum pro-rata incl HCAS (inner London)
ContractFull time
The Private Patient - Service Manager, will be responsible for the effective delivery and performance, of private patient services acrossSt. George’s University Hospitals NHS Foundation Trust sites. Reporting to the Assistant General Manager, the post-holder will oversee all aspects of private patient activity; outpatient, inpatient and outlier service coordination, consultant engagement, administrative leadership, financial management, compliance, and service improvement. The post holder requires strong leadership, resilience and excellent communication skills. The role will ensure that private patient services are delivered to the highest standard of quality, efficiency, and patient experience, in line with Trust strategy and regulatory requirements. Acting with a high level of autonomy, the post-holder will manage complex operational challenges, and support the modernisation and growth of private patient services at St. George’s. The post will also play a pivotal role in service planning, performance reporting, and project implementation, and deputise for the Assistant General Manager when required. This is an exciting time to join the Private Patients Team at St. George’s as the Trust looks to expand its Private Patient offering and revenue, allowing reinvestment into frontline NHS Clinical Services. We are looking to recruit an experienced, innovative and strong leader. Possessing excellent communication and interpersonal skills, you will have with the ability to work well under pressure; meeting the challenges of working to deadlines and will be comfortable working with colleagues at all levels of the organisation. You will have excellent managerial skills and experience – someone who is positive and focused on delivering service excellence - and someone who can lead a team to achieve service change positively and effectively to deliver departmental and Trust strategic objectives. As the Private Patients Service Manager you will need to: • Lead the day-to-day operational management of the Private Patients Service. • Ensure delivery of efficient and effective private patient pathways across outpatient, inpatient and diagnostic services. • Maintain high standards of patient-centred care, customer service and operational performance. • Ensure services are responsive, accessible and aligned with agreed quality standards. • Develop and maintain effective operational procedures supporting booking, admissions, billing, pre-authorisation and discharge processes. You will need to demonstrate an understanding of the NHS and the current operational performance agenda and how performance and service delivery is managed across a large complex organisation. ***Please refer to the attached job description and job specification for more information*** St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC). After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce. At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process. *********Please refer to the attached job description and job specification for more information********* This advert closes on Friday 25 Sep 2026
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Band 5 Front of House Manager | Royal Free London NHS Foundation Trust
Royal Free London NHS Foundation Trust - Edgware
£36,943 - £44,900 per annum inclusive of HCAS
ContractFull time
Operationally manage allocated front of house reception teams. Work in partnership with the Outpatient Matron to ensure both nursing and administration resources and structures deliver optimum patient flows in the main outpatient area, making recommendations to the Operations Manager on workforce allocation and skill mix. Train, support and performance manage allocated staff to ensure Trust Cerner Outpatient operational processes are embedded in staff practice Ensure that the Trust delivers excellent outpatient care by supporting implementation of a rolling customer care training programme for all reception staff and performance management against these standards and maintenance of clean and presentable outpatient waiting and clinical areas in main outpatients. Please note that this role does not meet the requirements for sponsorship under the Skilled Worker visa route. Sponsorship is therefore not available for this position. Applicants who require visa sponsorship to work in the UK are advised not to apply, as we will be unable to provide sponsorship for this role'. ****Previous applicants need not apply as will not be invited to interview**** Adhere to roles and responsibilities of Band 5 Front of House Manager Operationally manage allocated front of house reception teams. Work in partnership with the outpatient nursing colleagues to ensure both nursing and administration resources and structures deliver optimum patient flows in the outpatient area, making recommendations to the Service Manager on workforce allocation and skill mix. Train, support and performance manage allocated staff to ensure Trust Cerner Outpatient operational processes are embedded in staff practice 'The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top. For more information please follow link https://www.royalfreelondonjobs.co.uk/ Please see the attached Job Description document which will provide a more detailed description of role and main responsibilities. This advert closes on Tuesday 13 Oct 2026
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Children's Social Care Occupational Therapy Manager | Croydon Health Services NHS Trust
Croydon Health Services - Croydon
£63,665 - £70,887 p.a incl HCAS outer
ContractPart time
· To be responsible for the day to day running of the Social Service Children’s Occupational Therapy service within the integrated Occupational Therapy service. · To provide a highly specialised and advanced standard of Occupational Therapy assessment, management, treatment and advice for a caseload of children with a wide range of developmental difficulties and/or disabilities, a high proportion of whom may have complex and/or multiple pathologies. • Responsible for the operational management and professional leadership of the Children’s Occupational Therapy Service and its therapy staff, with delegated responsibility to ensure that performance and budgetary objectives are met. • To be a highly visible and proactive leader acting as a clinical resource and ensuring the sustained delivery of high standards of therapy care and service delivery. • To be responsible for exploring current practice, identifying areas for development, and planning the appropriate change using current evidence to evaluate outcomes. • To be responsible for the quality of the environment in which therapeutic interventions are delivered and lead on facilitating changes which improve the service users’ experience. · To play a key operational role and maintain a proactive approach to the management of demand, capacity and activity in order to meet organisational, contractual and service users’ objectives. • To ensure that services comply with national and local policy and legislation. • To maintain a 40% clinical caseload and 60% managerial duties • Managing Social Care waiting lists • Managing equipment budget and send monthly reports to Croydon Council budget holder and Croydon council finance team. • Screen adaptation request and be part of equipment and adaptation panels. • Supporting with upcoming SEND inspection • Manage complaints • Complete line management and clinical supervision • Managing staff sickness & appraisal • KPI monitoring and attendance of commissioning meetings • Attendance and participation in development of Babies, Children and Young People’s strategic board. • Attendance of AHP Council meetings Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people. Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people’s homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough. Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff. If you want to make a real difference, challenge yourself and be part of a Trust that’s shaping local healthcare, Croydon Health Services could be the place for you. At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process. ****** Please see the attached supporting document which contains more information about the role.****** This advert closes on Tuesday 13 Oct 2026
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Category Manager - Commercial Delivery Team | Guy's and St Thomas' NHS Foundation Trust
Guys and St Thomas NHS Foundation Trust - London
£66,274 - £73,496 p.a inc HCA
PermanentFull time
Would you like to join an ambitious procurement collaborative organisation to support with the development and implementation of ambitious strategies in the Commercial Delivery team? The role will require an ability to work alongside both senior external clinical and operational teams as well as senior level stakeholders on a regional and national basis to drive innovation and collaboration, primarily in the Digital space. Along with senior procurement experience that includes Digital Health/ Technology or other complex spend category, you will be able to demonstrate experience in stakeholder management and category management. Experience of contract negotiation, contract management and supplier engagement experience along with a record of supporting the achievement of value for money will be advantageous. To support the Senior Category Manager and the team in the delivery of cost and efficiency savings across a large portfolio of procurement projects, contributing significantly to the delivery of allocated projects within key timelines. To ensure contract compliance across the NHS LPP, pursuing procurement excellence through the implementation of efficient and effective procurement projects. Meeting customer requirements by demonstrating best value for money, through compliance with category priorities and contracts, and by actively managing the marketplace through development of key strategies for supplier and contract management. Working with the Senior Category Manager and the team in developing networks and providing input into appropriate NHS LPP projects. Liaising with colleagues at all levels to ensure compliance in the use of agreed standardised and compliant products and services. NHS LPP, hosted by Guy’s and St Thomas’ NHS Foundation Trust, offers: • A collaborative, inclusive, and supportive working environment • Outstanding professional and leadership development opportunities • Flexible working arrangements to promote work-life balance • The opportunity to make a tangible impact across the NHS and the communities we serve • NHS LPP are proud to have accreditations : Investors in People & Disability Awareness • Proactively engage, build and maintain collaborative working relationships with NHS Trusts • Provide specialist commercial advice and support, to local, regional and national NHS procurement and contract management initiatives • Support a portfolio of procurement and contract management projects, in support of NHS organisations around the country, ensuring initiatives are developed to deliver value for money • Support in ensuring all procurement and contract management activities operate in full accordance with the relevant legislation • Support the developing, implementing, monitoring and reviewing of procurement strategies for allocated categories, through detailed demand/ market analysis, to ensure continual improvement and innovation in service • Require an awareness and implementation of national procurement initiatives undertaken by Department of Health and Social Care, NHS England, NHS Supply Chain/ SCCL, cross Government Agencies and Crown Commercial Service • Support in the undertaking of proactive identification and management of risk throughout the procurement process This advert closes on Sunday 18 Oct 2026
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Band 6 Assistant Service Manager | Royal Free London NHS Foundation Trust
Royal Free London NHS Foundation Trust - Barnet
£45,953 - £54,254 per annum inclusive of HCAS
PermanentFull time
The postholder will provide comprehensive managerial, operational and administrative support to the Service Manager and General Manager, ensuring that key performance, quality and financial objectives are achieved and that services are developed in line with divisional business plans. The role will support the day-to-day management of Maternity, Obstetric and Neonatal Services, contributing to performance monitoring, workforce management, service improvement initiatives, governance processes and the delivery of high-quality patient care. The postholder will be responsible for coordinating and maintaining medical staffing rotas, including processing locum requests, authorising and submitting timesheets for payment, updating HealthRoster with sickness absence, annual leave and study leave. The post holder will provide operational management support across the service, including the supervision and management of administrative staff, ensuring completion of appraisals and compliance with mandatory training requirements. Working closely with the Service Manager and Assistant General Manager, they will support performance management arrangements, ensuring robust processes are in place to monitor and achieve agreed service targets. The role will involve resolving day-to-day operational issues, reallocating workloads to meet changing service demands, supporting governance activities including audits, complaints, incidents, risk management and health and safety, and contributing to the monitoring of budgets and service performance. In addition, the post holder will represent the service at meetings as required, oversee medical staffing administration processes including locum requests and timesheet approvals, maintain Health Roster records, manage leave and sickness reporting, and ensure rota information is accurate and up to date to support safe and effective service delivery. The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top. For more information please follow link https://www.royalfreelondonjobs.co.uk/ Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. This advert closes on Monday 5 Oct 2026
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Band 8a Service Manager | Barking Havering and Redbridge University Hospitals NHS Trust
Barking Havering and Redbridge University Hospitals NHS Trust - Romford
£63,665 - £70,887 Per Annum HCA inclusive
PermanentFull time
Women’s Health: Service Manager – Non-Elective, Emergency and Specialist Women’s Services This senior operational leadership role provides strategic direction, visible leadership and day-to-day management of Gynaecology and Maternity non-elective, emergency and specialist services across BHRUT’s main sites. As part of the Women’s Health leadership team, you will help deliver outstanding care and continuous improvement across urgent and specialist pathways, including acute gynaecology, maternity emergencies, early pregnancy complications and complex needs. You will ensure timely access to safe, high-quality, patient-centred care. You will lead with credibility and compassion in a fast-paced environment, promoting accountability, collaboration and innovation. Working closely with consultants, matrons, midwives, specialist nurses, corporate teams and external partners, you will support seamless service delivery. You will oversee operational performance against quality, access, workforce and financial objectives, and lead transformation programmes that improve patient flow, experience and clinical outcomes. In partnership with clinical leaders, you will redesign pathways and develop sustainable models of care responsive to population needs. We are seeking a highly motivated NHS operational manager with a strong track record, excellent leadership and stakeholder management skills, and a passion for improving urgent, emergency and specialist women’s health services. Responsible for overall safe and smooth delivery of identified services as set out in the Trust business plan and national service frameworks. Responsible for delivering relevant performance targets and metrics, including clinical outcome objectives and service line reporting. Interpret data available within the service to report, monitor and track performance and to satisfy reporting requirements within the designated areas of responsibility. We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission. We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care. We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance. We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week. The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer. For further information on this role, please see the attached detailed Job Description and Person Specification. The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application. Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form. All new staff appointed at the Trust are subject to a probationary period. Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Rachna Srivastava, Recruitment Advisor, on 01708 435000 Ext. 5904. Further details regarding the post may be obtained by contacting the manager as per the contact details above. This advert closes on Wednesday 30 Sep 2026
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Band 7 Complaints and PALS Manager | Royal Free London NHS Foundation Trust
Royal Free London NHS Foundation Trust - London
£55,524 - £62,652 Per annum inclusive of HCAS
ContractFull time
The post holder is expected to support the Divisional Triumvirate to manage PALS and complaints for the health unit independently and professionally, ensuring that issues raised by complainants are fully addressed and support staff involved in, or contributing to, the investigation of complaints. The post holder will be required to be able to exercise significant autonomy and discretion in managing complaints within time frames set out in the RFL Complaints Framework. Draft complaint responses and undertake quality assurance of draft complaint response letters prior to executive sign-off and produce regular reports on the health unit’s performance with regards to complaints. 1. MAIN RESPONSIBILITIES 1.1 Work as part of a team to provide a complaints case management service to patients, the public and staff. 1.2 Deputise for the Health Unit Patient Experience Lead when required. 1.3 Responsibility for managing the Complaints and PALs Facilitators and Patient Experience Administrators, ensuring that all PALs contacts are investigated and responded to within the timeframes. 1.4 Manage the process to ensure the Divisional Triumvirate is supported to have PALs and complaints fully investigated and responses are appropriate to the needs of the patient and severity of the complaint in line with the new RFL complaints framework, Being Open and Duty of Candour 1.5 Support the clinical leadership to the investigations and draft responses for complaints received for the Royal Free Hospital’s corporate services. 1.6 Prepare professional and clinically accurate responses for the Chief Executive Officer and Director of Nursing’s signature. The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top. For more information please follow link https://www.royalfreelondonjobs.co.uk/ Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. This advert closes on Friday 23 Oct 2026
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