Senior Improvement Analyst | Chelsea and Westminster Hospital NHS Foundation Trust
Chelsea and Westminster Hospital NHS Foundation Trust - london
£66,274 - £73,496 per Annum Incl HCAS
PermanentFull time
The post holder will be part of the Trust Quality Improvement team but be situated within the Information team and also lead on the provision of analysis that supports the Trust’s ambition to meet its strategic objectives; including the requirement to produce highly complex models on benchmarked clinical outcomes, profit margins, market profiles, referral demand and capacity utilisation. The post holder will also be responsible for maintenance and improvement of any identified Trust Business Intelligence tools that are used to monitor compliance against the Trust Performance Assurance Framework, external and internal reporting requirements and escalating major data quality issues to the Information Manager and Head of Information. • To oversee the delivery of the Trust’s Improvement Reporting reporting requirements in a timely and accurate manner. • When required to be the lead for research analytics for the Trust programme initiatives, providing assured specialist NHS informatics knowledge, customer focus and delivery of high quality business intelligence, supporting the Trust’s strategic goals. • To ensure the continuation of the provision of high quality reporting required by the Trust departments. • To be responsible for evaluating key business intelligence reports identified by pan organisational strategic developments, combining detailed operational awareness with knowledge of data and systems. · Support cultural changes with regards to mobilisation and usage of business intelligence data. • To lead on the communication of complex technical specifications and intelligence reports to trust senior managers and the executives. • To quality assure key reports produced by the function and the improvement team before they are published and highlight on exception performance issues to the appropriate sign-off processes • To work as an effective and integral part of the Improvement, Information and Research teams with a strong link into the Information team to ensure reporting is consistent and accurate and is delivered within the agreed timescales. Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex. We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed." If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period. Some roles may require weekend shifts at multiple sites • To be responsible, when required, for the operation of Qlik Cloud/ QlikSense as the Trust Business Intelligence tool as a major part of the post holders work programme as defined by the Head of Data Science and Data Warehousing and the Information Manager, with the support of analysts of the team and the Business Intelligence Analyst • To bring together through various reporting methodologies, the individual strands of External and Internal reporting • To be responsible for complex clinical outcome benchmark models commissioned by the Strategy department. This will involve researching global data sources and integrating comparison data with local clinical outcome data to add global context to the Trusts clinical effectiveness. • To be responsible for complex integrated care models commissioned by the Strategy department. This will involve implementing integrated models that factor the entire patient pathway including the community element and calculating opportunities for efficiency and better patient care packages. • To follow the Information Team strategy of using SQL to return datasets from the Trust’s Data Warehouse and use Qlikview to disseminate the results to the Trust Analytical & Judgemental Skills • To lead on the Improvement Department requirements for Strategy, providing excellent analytical services to support the Improvement and performance assurance agenda, formulating solutions that include making judgements involving highly complex facts and requiring the analysis, interpretation of a range of options. • To work with the Strategy department to adapt systems (Qlikview, TrakIT etc) to meet current and future requirements. • To work closely with Strategy and the Executive team to define intelligence requirements and provide quality assurance by routinely outputs and reviewing the purpose and design to ensure it’s appropriate and insightful. • To validate development of Qlik applications being undertaken by the analysts within the team, requiring the ability to analyse complex logic, identify any bugs or erroneous calculations and recommend pragmatic solutions. • To lead on the development of Trust-wide Divisional and Specialty reporting across multiple data strands to target efficiency savings in existing processes, in particular supporting the Divisions to develop tolerances and targets for shared measures. • Create and curate routinely generated clinical data in formats that can be made accessible for research This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and his/her manager. All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure you must seek clarification from a more senior member of staff. This advert closes on Tuesday 13 Oct 2026
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Senior Service Desk Analyst | East London NHS Foundation Trust
East London NHS Foundation Trust - London
£38,488 - £46,852 per annum Inc HCAs
ContractFull time
The post holder will be responsible for logging and resolving calls on the Trust’s IT Service Desk. They will be responsible for ensuring that all IT support calls allocated are logged and closed within the agreed SLAs. The postholder will contribute to a high quality, timely and professional IT support service to the Trust. They will ensure that any calls breaching agreed SLAs are followed up and closed as a matter of priority, or escalated in an appropriate manner. The postholder is responsible for ensuring a high quality, timely and customer focused IT support service is available during the contracted hours. Any complaints or escalations regarding the Service Desk should be dealt with initially by the postholder, and escalated as necessary. S/he must be prepared to work flexibly within the team to ensure the overall objectives of the IT & Systems department are met. The post holder will be responsible for logging and resolving calls on the Trust’s IT Service Desk. They will be responsible for ensuring that all IT support calls allocated are logged and closed within the agreed SLAs. The postholder will contribute to a high quality, timely and professional IT support service to the Trust. They will ensure that any calls breaching agreed SLAs are followed up and closed as a matter of priority, or escalated in an appropriate manner. The postholder is responsible for ensuring a high quality, timely and customer focused IT support service is available during the contracted hours. Any complaints or escalations regarding the Service Desk should be dealt with initially by the postholder, and escalated as necessary. S/he must be prepared to work flexibly within the team to ensure the overall objectives of the IT & Systems department are met. Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations. The post holder will be responsible for logging and resolving calls on the Trust’s IT Service Desk. They will be responsible for ensuring that all IT support calls allocated are logged and closed within the agreed SLAs. The postholder will contribute to a high quality, timely and professional IT support service to the Trust. They will ensure that any calls breaching agreed SLAs are followed up and closed as a matter of priority, or escalated in an appropriate manner. The postholder is responsible for ensuring a high quality, timely and customer focused IT support service is available during the contracted hours. Any complaints or escalations regarding the Service Desk should be dealt with initially by the postholder, and escalated as necessary. S/he must be prepared to work flexibly within the team to ensure the overall objectives of the IT & Systems department are met. This advert closes on Wednesday 16 Sep 2026
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Contact Centre Analyst (Fixed & Mobile Support) | West London NHS Trust
West London Mental Health Trust - Southall
£33,262 - £36,027 per annum inc HCAS
PermanentFull time
We are delighted to offer an exciting opportunity for a Contact Centre Analyst (Fixed & Mobile Support) within the Trust's IT Service Desk. This role presents an excellent opportunity for a motivated, customer-focused individual looking to develop their technical skills and gain valuable experience within Digital Services. As a Contact Centre Analyst, you will act as the first point of contact for IT-related incidents and service requests from colleagues across the Trust. You will be responsible for providing high-quality first-line support, ensuring issues are logged, diagnosed, and resolved efficiently wherever possible. More complex incidents will be escalated appropriately, ensuring a seamless support experience for our users. The successful candidate will provide support across both the Fixed and Mobile Support Services, assisting staff with a wide range of hardware, software, telephony, and mobile device queries. Strong communication skills, a proactive approach to problem-solving, and a commitment to delivering excellent customer service are essential. This is a rewarding opportunity to play a key role in supporting the technology and communication services that enable our staff to deliver high-quality patient care and essential support services across the Trust. West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2024-25 is £426m. The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’. The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative. The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached. The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. This advert closes on Thursday 24 Sep 2026
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EHR Senior Analyst | University College London Hospitals NHS Foundation Trust
University College London Hospital - London
£66,274 - £73,496 Per annum Inclusive of HCAS
PermanentFull time
EHR Team in Digital Healthcare An exciting opportunity has arisen to join the UCLH Electronic Health Record (EHR) Team within our Patient Access & Flow (PA&F) Team. We are seeking an enthusiastic individual to join us to initially support our Patient Self-Scheduling via MyCareUCLH (MyChart) Programme. On completion, you will join the wider PA&F Team to continue delivering digital improvements and supporting the Trust’s evolving service requirements. We are seeking someone with a strong interest and experience in digital healthcare and is Epic Certified. At UCLH, patients are at the heart of everything we do. Our Epic EHR system plays a vital role in improving care by providing staff and patients with seamless access to information and enabling services and treatment pathways to be designed around patient needs. Patient Self-Scheduling is a key part of our digital transformation programme, supporting our vision of a digitally enabled organisation that delivers efficient, effective and patient-centred care. Why join us? Digital healthcare is a rapidly evolving field, using innovative technology to enhance patient care, improve staff experiences and create more streamlined pathways. As demand for skilled Digital Health professionals continues to grow, this is an exciting opportunity to develop your career while making a meaningful difference. If you are passionate about digital transformation and want to help shape the future of patient care at UCLH, we would love to hear from you. The post holder will initially be part of a dedicated team responsible for the design, configuration and testing of the Patient Self-Scheduling programme and the pre-requisite build of transitioning from DEP to SER-based clinic code structure. Working alongside the EHR Deputy Delivery Manager and Training & Adoption colleagues, they will establish strong relationships with departmental leads, super-users, and subject matter experts to assess current-state booking and MyCare workflows and contribute to shaping the future-state design and successful programme delivery. They will support the Deputy Delivery Manager in executing project plans, ensuring timely delivery while adhering to governance frameworks, quality standards, and agile methodologies. Regular engagement with clinicians and operational managers will be key to analysing service needs, defining clinical best practices, optimising workflows, and aligning system enhancements with Trust strategic objectives. Candidates who do not hold Cadence/MyChart Certifications will be provided with training and are expected to achieve certification or proficiency within their six-month probation period. This is a hybrid role, requiring a minimum of one day on-site per fortnight, with flexibility to attend more frequently based on business needs, making it suitable for staff seeking a hybrid working opportunity University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large & diverse population. We provide academically led acute & specialist services, to people from the local area, from throughout the United Kingdom & overseas. Our vision is to deliver top-quality patient care, excellent education, & world-class research. We provide first-class acute & specialist services across eight sites: · University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) · National Hospital for Neurology & Neurosurgery · Royal National ENT & Eastman Dental Hospitals · University College Hospital Grafton Way Building · Royal London Hospital for Integrated Medicine · University College Hospital Macmillan Cancer Centre · The Hospital for Tropical Diseases · University College Hospital at Westmoreland Street We are dedicated to the diagnosis & treatment of many complex illnesses. UCLH specialises in women’s health & the treatment of cancer, infection, neurological, gastrointestinal & oral disease. It has world class support services including critical care, imaging, nuclear medicine & pathology. At UCLH, we have a real ‘One Team’ ethos, & our values – safety, kindness, teamwork & improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Please note due to a number of other roles being advertised that it is a possibility that there will be a mixture of permanent and fixed term roles available at this level. This will be discussed with candidates at interview. Come and be a part of the best NHS trust in England to work for, according to our staff* * UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application. This advert closes on Wednesday 21 Oct 2026
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Applications Support Analyst | St George's University Hospitals NHS Foundation Trust
st georges nhs trust - London
£47,951 - £56,863 per annum incl HCAS (Inner)
ContractFull time
We are looking to recruit one Band 6 - Applications Support Analysts. To join the Applications, Build and Support Team within the IDT Department at St George’s Hospital. The post holder will provide a high quality and professional 3rd line application support service to all applications/clinical system users within the Trust. Ensuring that all works are accurately logged and updated on the Service Desk system and that customers are kept informed of the progress of works. This will include assisting in the investigation of complex application and interfacing problems and provides appropriate solutions. The post holder will also provide specialist advice regarding applications and clinical systems to IDT and non-ICD problems are resolved in a timely manner. The Trust is part of a Group arrangement with Epsom & St Helier Hospitals which has committed to the development of a new shared domain which will make it easier for patients to be treated and for clinicians to work collaboratively across south west London, Surrey and beyond. As this new shared EPR domain will be based on the current St George’s domain, it is anticipated that this role will support that development at St Georges. The post holder is also responsible for troubleshooting problems and challenges within the clinical information systems and applications. This may include clinical processes and/or software issues. An applications support analyst works with a wide variety of groups within the hospital including medical and non-medical staff. They must be effective communicators and be able to liaise with users/managers to help identify issues and alleviate problems or concerns that they may have with the functionality within the system and be able to work with users/managers, third party suppliers and all other sections within IDT to ensure that these problems are resolved in a timely manner. The IDT department manages the Trust’s IDT systems, infrastructure and IT support services enabling the electronic filing, printing and sharing of both clinical and non-clinical information. It also provides support to manage the systems and services which includes: helpdesk; IT training; break-fix; application development, acquisition and support for all the supported Trust IT services. The IDT department is also responsible for Information Governance. We work to identify opportunities to streamline business processes and to enable data sharing and collaboration internally and externally by use, or replacement, of technology. In addition, IDT provides tools to enable business units to achieve their goals, resulting in improved quality of care to patients. • The post holder is a member of the Applications Build and Support Team and is responsible for the design, development and support of the Electronic Patient Record (EPR), having overall responsibility for the provision of a comprehensive EPR support service, which allows staff to use key systems proficiently and effectively, providing expert specialist advice. • The post holder will be providing and receiving complex and sensitive routine information which requires tact and persuasive skills, or where there are barriers to understanding, or providing and receiving complex or sensitive information. • The post holder will provide application and clinical system level technical support for end users and is responsible for developing excellent working relationships with key stakeholders both external and internal. • The post holder will provide applications support and development of EPR including the ‘day to day’ account management of the EPR account relevant to the specific Trust site. • The post holder will have responsibility for ensuring that Change Control Procedures are followed, including the submission of Requests for Change (RFCs) to the Change Control Board, the execution of the technical change and the completion of documentation including keeping all paperwork up-to-date. • The post holder will assist with and support others workstreams within IDT and be responsible for ensuring that systems are changed to meet new requirements and will require the post holder to explain technical issue to a wide range of Trust staff. • The post holder will negotiate with multiple external stakeholders on the timing and implementation of system configuration Service Request updates and communicate these to the Trust. • The post holder will be responsible for contributing towards the implementation of system enhancements and reporting progress to the Applications Build & Support Manager. • The post holder will manage and action the resolution of incidents, problems and requests in own area in an efficient and professional manner, whilst conforming to Trust and departmental standards, service agreements, policies, procedures and working practices, seeking further advice and information from the Senior Technical Architects when necessary. • The post holder will assess the escalation and monitoring of incidents and requests and liaise with external agencies and suppliers, ensuring that an accurate analysis of minimum data sets are submitted correctly and full communication of call progress is maintained in a timely manner. • The post holder will assist in the maintenance of the applications and clinical systems and provide support and assistance during system outages. This advert closes on Friday 16 Oct 2026
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EHR Senior Analyst | University College London Hospitals NHS Foundation Trust
University College London Hospital - London
£66,274 - £73,496 Per annum inclusive of HCAS
PermanentFull time
We are looking to recruit an enthusiastic Epic-certified/accredited professional with a keen interest in digital healthcare. The successful candidates will join an experienced and diverse team of analysts who support UCLH’s Epic EHR and our wider digital partnerships. Our current opportunity is in our team supporting ED, inpatients, Theatres and Maternity with expertise across the following modules; Orders, Stork, OpTime/ Anaesthesia, Clin Doc, and ASAP. Patients are at the centre of everything we do. Epic helps us deliver safer, more efficient and patient-centred care by giving staff and patients access to the right information, in the right place, at the right time. Our team also supports the Royal National Orthopaedic Hospital (RNOH) and will play an important role in future Epic Connect partnerships. The post holder leads the design, configuration, build and testing of their application module, ensuring delivery against governance, quality standards and project plans. Working with clinicians, operational managers and subject matter experts, they analyse service needs, define best practice workflows and support system optimisation aligned with Trust strategic objectives. They develop and support analysts, collaborate across integrated EHR teams, and contribute to upgrades, testing and safe deployment of new functionality. The role includes resolving incidents, providing specialist end user support, and maintaining strong relationships with departmental leads to ensure effective, clinically aligned system use. It is a requirement that candidates hold Epic certification or accreditation, ideally but not necessarily within the applications we are recruiting into.If you do not have certification/ accreditation within the relevant application, you will be required to undertake a period of training to obtain this. You will be fully supported by your manager and team throughout this process. You should have a good understanding of NHS services, experience in configuring Epic, & have enthusiasm to improve services through digital technology. University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) • National Hospital for Neurology and Neurosurgery • Royal National ENT and Eastman Dental Hospitals • University College Hospital Grafton Way Building • Royal London Hospital for Integrated Medicine • University College Hospital Macmillan Cancer Centre • The Hospital for Tropical Diseases • University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. It is anticipated that post holders will need to spend at minimum one day on site per fortnight with the capacity to attend more frequently depending on business need. This post would therefore be suitable for staff who are looking for hybrid opportunities. Come and be a part of the best NHS trust in England to work for, according to our staff* *UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working. To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH? This advert closes on Sunday 18 Oct 2026
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EHR Senior Analyst | University College London Hospitals NHS Foundation Trust
University College London Hospital - London
£66,274 - £73,496 Per annum inclusive of HCAS
PermanentFull time
We are looking to recruit an enthusiastic Epic-certified/accredited professional with a keen interest in digital healthcare. The successful candidates will join an experienced and diverse team of analysts who support UCLH’s Epic EHR and our wider digital partnerships. Our current opportunity is in our team supporting ED, inpatients, Theatres and Maternity with expertise across the following modules; Orders, Stork, OpTime/ Anaesthesia, Clin Doc, and ASAP. Patients are at the centre of everything we do. Epic helps us deliver safer, more efficient and patient-centred care by giving staff and patients access to the right information, in the right place, at the right time. Our team also supports the Royal National Orthopaedic Hospital (RNOH) and will play an important role in future Epic Connect partnerships. The post holder leads the design, configuration, build and testing of their application module, ensuring delivery against governance, quality standards and project plans. Working with clinicians, operational managers and subject matter experts, they analyse service needs, define best practice workflows and support system optimisation aligned with Trust strategic objectives. They develop and support analysts, collaborate across integrated EHR teams, and contribute to upgrades, testing and safe deployment of new functionality. The role includes resolving incidents, providing specialist end user support, and maintaining strong relationships with departmental leads to ensure effective, clinically aligned system use. It is a requirement that candidates hold Epic certification or accreditation, ideally but not necessarily within the applications we are recruiting into.If you do not have certification/ accreditation within the relevant application, you will be required to undertake a period of training to obtain this. You will be fully supported by your manager and team throughout this process. You should have a good understanding of NHS services, experience in configuring Epic, & have enthusiasm to improve services through digital technology. University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) • National Hospital for Neurology and Neurosurgery • Royal National ENT and Eastman Dental Hospitals • University College Hospital Grafton Way Building • Royal London Hospital for Integrated Medicine • University College Hospital Macmillan Cancer Centre • The Hospital for Tropical Diseases • University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. It is anticipated that post holders will need to spend at minimum one day on site per fortnight with the capacity to attend more frequently depending on business need. This post would therefore be suitable for staff who are looking for hybrid opportunities. Come and be a part of the best NHS trust in England to work for, according to our staff* *UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit:Flexible working. To discover more about what makes UCLH a great place to work, visit:Why Choose UCLH? This advert closes on Sunday 18 Oct 2026
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