Assistant General Manager
Caravan Restaurants and Coffee Roasters - London
£52,000 to £52,000 a year
PermanentFull time
Assistant General Manager Location: London (first 3 digits of postcode) Overall Earnings - Up to £52,000 per annum (depending on experience) + bonus The Role We’re looking for an Assistant General Manager to join our team at Caravan. At Caravan, our leaders set the tone. As an Assistant General Manager, you’ll support your General Manager to deliver outstanding results across people, product, place, performance and profit. You’ll lead from the floor: keeping every service flowing smoothly, building confident and happy teams and making sure our ‘All Welcome’ hospitality is felt by every guest, every day. What you’ll do: As Assistant General Manager you are responsible for delivering exceptional hospitality experiences to our guests and team. To make that happen you’ll: Ensure our food, drink, and service standards are consistently delivered Recruit, onboard and develop confident, high-performing teams: making sure new hires feel welcome and everyone has clear training, reviews and development plans Drive sales, labour, GP, and wastage targets while protecting the Caravan culture Manage systems including Fourth, Harri, Mapal, Workvivo to oversee the rota, payroll and compliance Maintain property standards, health & safety, and compliance with EHO/Food Alert Contribute to management meetings, audits, and action plans About You: We hire for mindset, not just skill. To thrive as an Assistant General Manager, you should be: An experienced and ambitious hospitality leader (with multi-shift or management experience), focused on growing into a future General Manager Confident leading teams, managing standards, and creating great guest experiences A culture ambassador: positive, approachable, and committed to Caravan’s values Organised, commercially aware, and able to balance operations with people development What We Offer Competitive overall earnings + bonus Career progression supported by leadership training and development, including our Leadership Development Programme, Train the Trainer, and Hospitality Programme. Meals + drinks on shift Dining discounts for family & friends Coffee discounts at Caravan Coffee Roasters Access to financial health, wellbeing, and mentoring support Birthday & anniversary vouchers About us At Caravan, we believe hospitality is about more than just great food and drink, it’s about people. Since 2010, we have been building award-winning restaurants and a specialty coffee roastery while investing in sustainability, diversity, inclusion, and community. We’re also proudly B Corp Certified, which means we’re committed to people and planet as much as we care about delivering genuine hospitality. Apply Now Caravan is an equal opportunities employer. We welcome applicants from all backgrounds and experiences. Apply today and take the next step in your management career as an Assistant General Manager at Caravan.
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Regional Relationship Manager
Blue Square - Cardiff/Swansea
£45,000 to £46,800 a year
PermanentFull time
ARE YOU THE ONE? As our Regional Manager, you'll lead our clients relationship with John Lewis Partnership, overseeing Brand Ambassadors in stores, focusing on the latest Floorcare and Beauty products. You’ll build strong relations with John Lewis teams, educate, and engage retailers and consumers, aiming for better siting and listing, increased market share, and sell-out. Fostering relationships to explore in-store opportunities and enhance our presence at key events. In this role you’ll drive our clients retail strategy success. If you believe in the power of collaboration, are passionate about customer experience and brand presence with proven experience in executing retail initiatives through others this role is for you. WHAT YOU’LL BE UP TO RELATIONSHIP MANAGEMENT Build strong relationships with external vendors and partners Foster channel relationships to achieve aligned targets Collaborate with head office functions for operational efficiency Expand brand and product presence within retailer teams across your region STRATEGY DEVELOPMENT AND DATA ANALYTICS Use data analytics to drive regional performance accountability. Analyse channel data to enhance portfolio success and shape regional retail strategy Demonstrate return on investment with key metrics, aligning targets and communicating impact effectively COMPLIANCE AND REPORTING Oversee compliance through the field team Deliver weekly communication and reports on commercials and performance Use local and national market insights to drive best practices and gain competitive advantage. BRAND IDENTITY Build a fun, consistent brand experience in stores with your team, using creative processes and templates for efficient execution Roll out the red carpet for VIP visits with your support and hosting expertise!. LEADERSHIP Host impactful regional meetings to set vision and plans for maximum results in your area Lead, mentor, and inspire a high-performing team Provide focused guidance to help team members achieve their goals and enhance performance Drive internal mobility through succession planning and talent mapping based on team capabilities PROJECT MANAGEMENT Track project progress, assess risks, and apply mitigation strategies Align and oversee teams to meet KPIs Monitor mystery shopping and customer recommendation rates for ongoing improvement. Support product teams in achieving high-quality in-store executions, addressing issues promptly ARE YOU OUR PERFECT PARTNER? You’re adaptable and resilient in fast-paced, multi-site retail environments Passionate about technology, new products and innovations You’re able to demonstrate success in driving retail targets and performance You’re organised with strong planning skills, adept at influencing and implementing change You’re experienced in ensuring compliance and maintaining brand standards You’re customer-centric with a focus on continuous improvement and effective problem-solving You’re a results-driven leader, skilled at aligning targets with budgets You’re experienced in inspiring and mentoring teams You’re an excellent communicator and relationship builder You’re commercially aware, leveraging data-driven insights for return on investment You hold a valid UK driver’s licence You're able to work Monday to Friday and 1 weekend in 6 on a rota basis WHAT YOU CAN EXPECT FROM US Competitive Salary: £45,000 to £46,800 Per annum dependant on experience Performance Bonus: 15% Company Car Company Sick Pay Life Assurance: 4 times your annual salary Rewards Portal Development Opportunities WHO ARE WE? We’re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do. At the heart of our agency are our ETHIC values – and we’re on a mission to work with individuals who share and believe in them.
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Technical Operations Manager
Pinnacle Group Limited - Holborn, London
£70,000 to £75,000 a year
PermanentFull time
Pinnacle Group are looking for an experienced Technical Operations Manager to join our Homes Division. Reporting to the Head of Technical Services, the postholder will shape and lead a team of Technical Managers and Compliance Coordinators responsible for delivering statutory and mandatory maintenance, planned preventive maintenance and associated remedial activity across a diverse residential portfolio. Working closely with the Technical Mobilisation Manager and the Reactive Repairs and Lifecycle Manager, the role will ensure effective operational handovers, align priorities and coordinate delivery across mobilisation, business-as-usual maintenance, reactive repairs and lifecycle investment. The role will provide strong operational control, technical assurance and visible leadership, ensuring competent contractors, robust safe systems of work, reliable records and consistently high standards of service. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities. The ideal candidate will have strong operational management experience within technical services, property maintenance, building services, facilities management, social housing or a related environment. You will be commercially aware, confident interpreting legislation and technical standards, and experienced in CAFM or asset-management systems, performance reporting and budget management. Strong communication and decision-making skills are essential, with the confidence to provide technical advice, challenge standards and escalate risk. A relevant technical qualification and experience of complex or high-risk residential buildings would be advantageous. This is a hybrid role with travel to client and operational locations as required. Who we are Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers. Who we’re looking for We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities. Key Responsibilities include Lead, coach and develop Technical Managers and Compliance Coordinators, setting clear objectives, standards, accountabilities, competency requirements, training, authorisations and succession plans. Translate the Technical Services strategy into effective operational plans and measurable outcomes, creating a collaborative, high-performing culture focused on safety, compliance, customer service and continuous improvement. Provide visible technical leadership during incidents and emergencies, including management of the out-of-hours on-call rota, contractor response, escalation, communication, investigation and follow-up. Own the delivery of statutory and mandatory maintenance, inspections, testing, servicing and remedial works, ensuring all obligations are scheduled, completed, evidenced and closed within required timescales. Develop and deliver risk-based PPM programmes covering building fabric, mechanical and electrical systems, fire and life-safety systems, lifts, water systems, heat networks and other critical assets. Monitor maintenance and compliance performance through dashboards, exception reports, risk registers and action trackers, ensuring clear ownership and timely escalation. Work with the Technical Mobilisation Manager to establish technical requirements, asset and compliance information, readiness criteria, open risks, responsibilities, stabilisation actions and formal operational handover and acceptance for new or changing services. Work with the Reactive Repairs and Lifecycle Manager to align PPM, reactive repairs, recurring-fault analysis, remedial priorities and lifecycle investment, using operational insight to inform maintenance strategies and future investment plans. Coordinate with Operations, Projects and other teams to clarify responsibilities and interfaces, driving a preventative approach that improves asset reliability, reduces service disruption and supports value for money. Work with Procurement and Commercial teams to scope, evaluate and appoint competent contractors, consultants and specialist suppliers, verifying competence, insurances, accreditations, resources and technical capability. Set clear contractor specifications, service levels, reporting and evidence requirements, managing mobilisation, performance reviews, audits and corrective actions where standards are not met. Maintain effective commercial control of maintenance budgets, quotations, variations and invoices, supporting accurate forecasting and value for money. Implement and assure safe systems of work, including permits, isolations, access, supervision and emergency arrangements, ensuring Authorised Person, Responsible Person and other duty-holder appointments are defined, competent and current. Approve and assure risk assessments, method statements and technical procedures, undertaking inspections, audits, sampling and root-cause investigations to ensure work meets legislation, policy, recognised good practice and required technical standards, with lessons embedded into procedures, training and maintenance plans. Maintain complete and auditable asset, compliance, maintenance and contractor records within CAFM and document-management systems, providing accurate management information, forecasts and assurance reporting, with named ownership and escalation of risks, actions and exceptions. Act as a key technical liaison for clients and operational teams, including Property and Housing Managers, providing practical, evidence-based advice and assurance, building trusted relationships, standardising processes and using data, audits and lessons learned to drive continuous improvement. Key Requirements Essential Significant operational management experience in technical services, property maintenance, building services, facilities management, social housing or a related environment. Proven experience leading multidisciplinary technical and compliance teams and developing a competent, accountable workforce. Strong working knowledge of statutory property compliance, PPM, building services and maintenance risk management. Experience appointing, mobilising and managing contractors and specialist suppliers, including competence checks, performance management and audit. Practical experience implementing and assuring safe systems of work, permit-to-work arrangements and Authorised or Responsible Person roles. Ability to interpret legislation, technical standards, contracts and asset information and translate them into practical operational controls. Experience using CAFM, compliance or asset-management systems and producing accurate performance and assurance reporting. Strong client-facing, leadership, communication, stakeholder-management and decision-making skills, with confidence to advise operational colleagues, challenge standards and escalate risk. Experience supporting operational teams, including Property or Housing Managers, with complex technical, maintenance, compliance and emergency issues. Sound commercial awareness and experience managing maintenance budgets and delivering value for money. Willingness and ability to participate in an out-of-hours on-call rota and respond to emergencies when required. Ability to travel to client and operational locations as required. Desirable Degree, higher technical qualification or equivalent experience in Building Services Engineering, Mechanical or Electrical Engineering, Building Surveying, Facilities Management or a related discipline. Membership of, or progress towards, a recognised professional body such as CIBSE, IET, RICS, CIOB, IWFM or equivalent. NEBOSH, IOSH, building safety, fire safety or other relevant health and safety qualification. Experience of high-risk residential buildings, heat networks and complex mechanical, electrical, fire and life-safety systems. Experience of service improvement, organisational change or CAFM implementation. Our Offer We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day. As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression. In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including: • Maternity/paternity packages • Flexible Working Arrangements • Life Assurance • Enhanced Pension Scheme • Additional Annual Leave • Private Medical Insurance • Cycle to Work Scheme • Employee Assistance Programme • Retail Discounts • Childcare Assistance • Season Ticket Loans • Sick Pay Schemes • Personal Development Plans • Discretionary bonus
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Assistant Sales Manager
Octane Recruitment Ltd - Ruislip, London
£30,000 to £55,000 a year
PermanentFull time
Assistant Sales Manager – Ruislip We are recruiting for an experienced Assistant Sales Manager, Automotive Sales Manager or Senior Car Sales Executive looking to progress into management at an established main dealership in Ruislip. Applicants should have automotive sales experience, strong leadership and customer service skills, and the right to work in the UK. Previous experience supporting or managing a dealership sales team is advantageous. Job Details Location: Ruislip, West London Salary: £30,000 basic OTE: £55,000 Bonus: Performance-related bonus scheme Hours: Full-time, working pattern to be confirmed Ref: 31897 Assistant Sales Manager Company Benefits - 31 days' holiday, increasing to 33 with service - Additional paid day off for your birthday - Company pension scheme - Staff discounts on vehicles, servicing, parts and labour - Retail and lifestyle discounts - Dentist on Demand access - Optional healthcare cash plans - Ongoing training and management development - Career progression across a growing dealership group - Enhanced maternity leave after qualifying service - £500 colleague referral bonus Assistant Sales Manager Role - Support the Sales Manager in leading and motivating the vehicle sales team - Drive sales performance across vehicles, finance and insurance products - Coach Sales Executives to achieve individual and departmental targets - Maintain compliance with regulatory requirements and dealership standards - Manage customer enquiries, resolve complaints and maintain high satisfaction scores - Support customer finance proposals and the sales process - Maintain excellent showroom presentation and operational standards Assistant Sales Manager Requirements - Previous automotive sales experience, ideally within a main dealership - Experience leading, coaching or supporting a sales team is advantageous - Proven ability to achieve sales targets and motivate others - Strong communication, negotiation and relationship-building skills - Good understanding of vehicle sales and finance processes - Professional approach to customer service and complaint resolution - Right to work in the UK Experienced Senior Sales Executives, Sales Controllers and Transaction Managers ready to progress into an Assistant Sales Manager position are encouraged to apply. How to ApplyIf you're interested in this Assistant Sales Manager vacancy in Ruislip, apply with your CV or contact Robert Samuels at Octane Recruitment for a confidential discussion. All applications will be handled in the strictest confidence. Consultant: Robert Samuels RSOJ Octane Recruitment is one of the UK's leading Automotive and Motor Trade recruitment agencies. We recruit across the UK for main dealerships, independent garages, bodyshops, fleet operators, HGV companies, manufacturers, engineering businesses and head office functions, placing permanent, temporary and contract staff. We also recruit for related positions including Assistant Sales Manager, Automotive Sales Manager, Car Sales Manager, Senior Sales Executive, Sales Controller, Transaction Manager, Business Manager and Used Car Sales Manager across the UK.
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Reception Manager - Nights
Clermont Hotel Group - London
PermanentFull time
Reception Manager - Nights Thistle Holborn - The Kingsley Contract: Full Time Payment: Salaried Salary: £31775 per annum The Kingsley by Thistle is a classic Edwardian hotel, near Covent Garden, Holborn and Oxford Street. The Kingsley has been awarded 4-star status and has 129 bedrooms and seven meeting rooms. The team is relatively small and close-knit in keeping with the property's combination of modern comforts and historic charm. What you’ll be doing As Reception Manager, you’ll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you’ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you’ll be comfortable driving sales at the desk and empowering your team to do the same. What you’ll bring Creative, inspiring leadership that motivates and guides the team to deliver exceptional service A keen eye for detail to ensure the highest standards at all times A deep passion for hospitality and guest satisfaction Excellent communication skills, with the ability to connect naturally with guests and team members Analytical skills for problem-solving and sales strategy Knowledge of Opera is beneficial but not essential What you’ll get in return As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done. Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential. Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include: Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you Refer a Friend – Earn up to £1000 when friends join our team Interest-Free Loans – Season ticket loans to make commuting easier Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it. On-Site Mental Health First Aiders 24/7 Employee Assistance Line – Free, confidential advice Be Well Platform – Our Online fitness and wellness resources Gym Discounts & Cycle to Work Scheme Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture. ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition Social & Seasonal Events – Fun, inclusive celebrations People Council – A platform for every voice Paid Volunteering Days – Give back to causes close to you At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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Key Account Manager
Churchill Group - Greater London
£45,000 to £47,000 a year
PermanentFull time
Location: London Bridge, Central London Salary: £45,000 - £47,000 per annum (depending on experience) We’re looking for a Cleaning Key Account Manager to oversee cleaning operations at a high-end corporate office setting in London Bridge, Central London. This role is ideal for an organised, people-focused leader who is passionate about motivating teams, building strong relationships, and ensuring high-specification cleaning standards are consistently achieved. You’ll be the main point of contact for this client, helping to deliver exceptional high-level service every day. This position sits within our London Principle Division, with our specialist cleaning service designed for professional workplaces where the look and feel of the environment directly impacts employee wellbeing, productivity, and brand perception. As Key Account Manager you’ll: • Maintain excellent client relationships and ensure high levels of satisfaction. • Lead and support your team to consistently deliver exceptional service. • Carry out audits, prepare reports, and deliver projects in collaboration with the senior management team. • Organise regular meetings with clients to review contract performance and specifications. • Ensure full compliance with Health & Safety procedures and regulations. • Continuously seek opportunities to improve services, drive efficiencies, and add value for clients. As Key Account Manager, you’ll have: • Strong people management skills and a passion for delivering excellent customer service. • High attention to detail and organisation, with experience working in a client-facing environment. • High-level communication and customer service, delivered both face-to-face and across emails. • The ability to plan ahead, stay calm under pressure, and engage with stakeholders at all levels. • Experience with budgeting, financial forecasting, and contract performance monitoring. • A good understanding of Health & Safety within the cleaning or facilities management industry. What we offer you The opportunity to be part of one of the fastest-growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. What’s in it for you? We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get: • Employee Ownership – You are part of our success! • 33 days holiday (including bank holidays) • Company sick pay • Maternity and paternity leave support • Life assurance cover • 24/7 GP access, plus mental health, wellness, financial, and legal support • Two paid volunteering days per year – Give back to a cause that matters to you • Exclusive perks and discounts – More than 250 deals available • Ongoing training and development – From apprenticeships to leadership programs • Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way • Recognition and rewards – Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Reasonable adjustments Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help.. Please note: Security clearance (DBS) is required for this role. Keywords: Account Managerkey account managersenior account managersenior contract manager
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Clinical Unit Manager
CARE CONCERN GROUP LIMITED - Lewisham
PermanentFull time
About Alexander Care Centre Alexander Care Centre is a 78 bed, purpose built care home located in a peaceful residential area of Lewisham, South East London, providing residential, nursing and dementia care. With bright, comfortable living spaces, welcoming lounges, a lovely garden and a relaxing conservatory, the home offers a warm and friendly atmosphere. Our caring and dedicated team works together to deliver high quality, person centred care, helping Residents feel valued, supported and enjoy meaningful moments every day. Clinical Unit Manager RGN Contract £22.38 to £23.38 per hour Contracted to 44 hours per week Paid DBS, pension, uniform provided 5.6 weeks annual leave (based on a full time contract) Ongoing training, clinical updates and funded development, with clear progression into Deputy Manager and Home Manager roles, within a well led, structured environment where your leadership, clinical oversight and decision making are recognised and developed. Role Overview As Clinical Unit Manager, you will take responsibility for the clinical and operational leadership of your unit, ensuring high quality, safe and effective care is delivered at all times. This is a senior role where your leadership, clinical expertise and decision making will directly influence standards, outcomes and overall service quality. You will lead and support the clinical and care teams, ensuring care is delivered in line with individual care plans, best practice and regulatory requirements. You will oversee clinical governance, medication management and performance across the unit, responding proactively to changes and driving continuous improvement. Working closely with the Home Manager and wider leadership team, you will support service delivery, staff development and operational oversight. You will act as a role model, providing guidance, mentoring and support to ensure a confident, capable and well performing team. What We Are Looking For Registered Nurse RGN with an active NMC PIN Strong clinical leadership and decision making skills Experience leading or managing a clinical team, ideally within a unit manager role Confidence overseeing standards, compliance and performance Ability to support, mentor and develop staff Good communication, organisational and leadership skills What We Offer Paid Enhanced DBS Uniform provided Group life assurance cover Wagestream - financial wellbeing support and flexible access to earned pay A nutritious meal during shifts of eight hours or more GP Online for you and your dependants under 16 Access to more than 1,600 high-street and online discounts Free, confidential Employee Assistance Programme, available 24/7, 365 days a year Award-winning learning and development, with support to achieve recognised qualifications Clear opportunities for career development and progression Recognition initiatives and Long Service Awards About Care Concern Group Alexander Care Center is part of Care Concern Group, a family-owned, market-leading care provider with a strong and growing presence across the UK. We are committed to delivering high-quality care and creating supportive, rewarding workplaces where our colleagues can grow, develop and thrive. Our five values Trust|Respect|Passion|Kindness|Inclusivity shape how we care, how we work and how we support one another. If you want a role where your experience is valued, your character matters and your work has genuine purpose, we would love to hear from you.
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Meeting and Events Manager
Baxterstorey - London
PermanentFull time
Company Description At BaxterStorey, we believe great hospitality has the power to bring people together. We partner with clients to create workplaces where food, service and experiences help people feel connected, valued and inspired. Job Description Meetings & Events Manager, £45,000 per annum, depending on skills and experience This is a great role for someone who enjoys building relationships, leading teams, and delivering memorable events. You'll be responsible for making sure everything runs smoothly, from small internal meetings through to large conferences and client events, while providing first-class service and experience for our clients. A bit about the role As Meetings & Events Manager, you'll lead a team of five across two busy London locations, overseeing the planning and delivery of a wide range of meetings, conferences, hospitality events, and client functions. You'll work closely with clients, operational teams, chefs, suppliers, and other stakeholders to ensure every event is delivered to a high standard and meets the client's brief, budget, and expectations. From the initial enquiry through to event delivery and post-event review, you'll take ownership of the whole process. This is a busy, hands-on role where no two days are the same. You'll be balancing multiple priorities, supporting your team, solving problems as they arise, and continually looking for ways to improve the customer experience and drive commercial performance. Qualifications What we're looking for Experience managing and delivering corporate meetings and events in a hospitality or venue environment. Experience leading and developing a team. Strong organisational skills with the ability to manage multiple events at the same time. Confidence working with clients and building strong relationships with stakeholders at all levels. Experience managing budgets, forecasts, and event costs. A practical, solution-focused approach with the ability to stay calm under pressure. Good commercial awareness and a focus on delivering both excellent service and strong financial results. A passion for creating great customer experiences and constantly looking for ways to improve them. An understanding of sustainability and how it can be incorporated into event delivery. This role would suit someone who enjoys taking ownership, leading from the front, and being part of a team that delivers exceptional events every day. Additional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’. Join us and bring your unique perspective to our team.
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Senior Property Manager
Pinnacle Group Limited - London
£45,000 to £45,000 a year
PermanentFull time
Pinnacle Group are looking for an experienced Senior Property Manager to be responsible for the day-to-day operational management and performance of a designated Build to Rent (BTR) portfolio on behalf of a key client. In this role, you will ensure that properties are operated efficiently, residents receive an exceptional customer experience, and asset performance is optimised through effective management of operations, compliance, customer service, and stakeholder engagement. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities. The ideal candidate will be a customer-focused leader with extensive property management experience, passionate about creating outstanding resident communities while ensuring the efficient operation and commercial success of a Build to Rent portfolio. Who we are Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve. We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers. Who we’re looking for We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities. Key responsibilities: Lead the operational management of a designated Build to Rent portfolio, ensuring properties are maintained and managed to the highest standards. Proactively identify and resolve operational issues that may impact resident satisfaction or asset performance. Act as a trusted point of contact, providing advice, updates, and recommendations on portfolio performance. Present operational performance, customer feedback, financial information, and key risks in a clear and professional manner. Manage client expectations effectively and respond proactively to requests, concerns, and opportunities. Manage and resolve complex resident queries and complaints through to conclusion. Act as an escalation point for customer issues, ensuring fair, consistent, and timely outcomes. Monitor budgets, service charge expenditure, contractor costs, and operational performance metrics. Analyse portfolio data and identify trends, risks, and opportunities for improvement. Ensure property records, compliance documentation and resident data are maintained accurately. Support audits and compliance reviews, ensuring all required documentation is available and up to date. Key requirements: Significant experience in residential property management. Experience managing Build to Rent, private rented sector (PRS), or large residential portfolios. Experience delivering client-facing reporting and performance updates. Experience handling complex resident issues and complaints. Experience managing contractors and service partners. Proven ability to manage multiple priorities within a fast-paced environment. High level of attention to detail and accuracy. Ability to influence and build credibility with clients and residents alike. Ability to work independently whilst managing a remote portfolio. Our offer We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day. As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression. In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including: Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans
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Medicines Management Lead
NHS Jobs - London
£62,000 to £67,000 a year
PermanentFull time
General Provide specialist pharmaceutical advice to medical, ACP and nursing staff on the use of medicines. Ensure effective medicines optimisation in all settings. Be the controlled drug licence holder and ensure compliance with Home office requirement for all LCW sites. Support the effective procurement, distribution and storage of medicines. Advise on stock control. Advise on specific situations such as Flu Management and outbreaks of other diseases. Monitoring compliance with Controlled Drug Procedures. Assist in authoring key policies and documents related to medicines, including Patient Group Directions. Train other Healthcare professionals, support staff in understanding the importance of medicines management. Conduct regular team meetings and where asked by the Deputy Medical Director to chair the Medicines Management meetings. Conduct supportive 1-2-1s with operational and clinical team leads. Audit prescribing and medicine utilisation and provide feedback to clinicians working closely with the audit and performance lead. Ensure internal and external reports requiring medicine management input are completed by required deadlines. Conduct Annual Safe Storage and Handling of Medicines (Duthie) Audits. Register Non-Medical prescribers with the NHSBSA. Attend internal and where asked, external, assurance meetings to discuss and present matters relating to LCW medicines management. Support the creation of items for newsletters and bulletins relating to medicines management. Delivering a quality service Support and enable LCW to deliver evidence-based care according to recognised evidence such as NICE and other national guidelines. Assess effectiveness of care delivery through self and peer review, benchmarking, and formal evaluation Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities such as clinical audit, peer review and quality assessment tools including risk management and incident reporting. Support the development and delivery of the audit programme at LCW taking a lead in the delivering medicines management audits, sharing the learning and embedding any actions required. Support and/or lead any complaint responses relating to medicines management issues. In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate. Evaluate patients response to health care provision and the effectiveness of care. Support and participate in shared learning across the practice and wider organisation. Lead and/or participate in the investigation of incidents or serious incidents using a structured framework (e.g. PSIIRF) to manage, review and identify learning from patient complaints, clinical incidents and near-miss events. Assess the impact of policy implementation on care delivery. Monitor and develop the medicines management performance in accordance with local policies. Leadership personal and people development Be a professional advocate for the medicines management within the organisation. Take responsibility for own learning and performance including participating in continual professional development and acting as a positive role mode. Support staff development to maximise potential. Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice. Encourage others to make realistic self-assessment of their application of knowledge and skills, challenging any complacency or actions that are not in the interest of the public and/or users of services. Critically evaluate and review innovations and developments that are relevant to the area of work. Enlist support and influence stakeholders and decision-makers to bring about new developments in the provision of services. Take a lead role in planning and implementing changes relating to medicines management. Contribute to the development of local guidelines, protocols and standards. Maintain effective communication with those responsible for the overall commissioning and procurement process. Team Working Lead by example and instil leadership qualities regarding medicines management. Understand own role and scope and identify how this may develop over time. Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working. Delegate clearly and appropriately. Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team. Work effectively with others to clearly define values, direction and policies impacting upon care delivery. Discuss, highlight and work with the team to create opportunities to improve patient care. Manage and lead on the delivery of specifically identified services or projects as agreed with the organisational management team. Agree plans and outcomes by which to measure success. Management of Risk Manage and assess risk within medicines management, ensuring adequate measures are in place to protect staff and patients. Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines. Ensure appropriate supervision of safe storage, rotation and disposal of vaccines and drugs. Oversee the monitoring, stock control and documentation of controlled drug usage according to legal requirements where appropriate. Ensure mandatory and statutory training requirements for clinicians in the organisation is understood and enabled. Apply infection-control measures within the practice according to local and national guidelines for safe handling of medicines mase. Advocate for policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all. Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice. Managing Information Use technology and appropriate software as an aid to management in planning, implementation, and monitoring of care, presenting and communicating information. Understand responsibility of self and others in relation to the Freedom of Information Act. Learning and Development Disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g. courses and conferences). Assess own learning needs and undertake learning as appropriate. Provide an educational role to colleagues in an environment that facilitates learning
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