Performance Manager
Mitie
PermanentFull time
Location: BirminghamWorking pattern: Monday to Friday | 40 hours per week | 8am - 5pm At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an experienced and analytical Performance Manager to lead performance reporting and continuous improvement across the Home Office Total Facilities Management contract. You will work closely with senior leaders, operational teams, client stakeholders and supply chain partners to ensure contractual obligations and key business metrics are accurately measured, monitored and communicated. Role Responsibilities -Lead and coordinate contractual performance reporting, ensuring information is accurate, evidence-based and submitted within agreed timescales. -Monitor performance against key performance indicators, service levels and contractual requirements, identifying trends, risks and opportunities for improvement. -Develop performance reports, dashboards and management information packs using operational, compliance, asset, customer and supply chain data. -Maintain oversight of contractual performance mechanisms, including service credits, deductions, thresholds and mitigation processes, supporting proactive resolution of potential issues. -Present performance findings at governance forums and review meetings, supporting root-cause analysis, corrective actions and continuous improvement initiatives. Required QualificationsApplicants must meet the below defined requirements for the role: -Previous experience within performance management, reporting, business intelligence, management information or contract management. -Demonstrable experience of monitoring KPIs, analysing complex data and producing reporting solutions that support operational decision-making. -Advanced Microsoft Excel skills, including pivot tables, complex formulas and data analysis techniques. What We're Looking For -Strong analytical and problem-solving skills, with the ability to transform complex contractual and operational data into clear, meaningful insights. -Excellent stakeholder management and communication skills, with the confidence to present findings to senior leaders and client representatives. -A commercially aware and highly organised approach, with the ability to challenge data constructively and investigate discrepancies. -Experience using Power BI or a similar reporting and visualisation platform, with an understanding of data governance, reporting controls and performance assurance. -Experience within facilities management, public sector outsourcing, government contracts or large-scale service delivery would be advantageous. Experience using CAFM platforms such as MRI Evolution, Maximo, IBM MAS or similar systems would also be beneficial, alongside exposure to contract mobilisation, transition activities, audit programmes or contractual performance mechanisms. What's in It for You? -The opportunity to support one of the UK's most significant government facilities management contracts. -A highly visible role with exposure to senior leaders, client stakeholders, operational teams and supply chain partners. -The chance to shape reporting frameworks, governance processes, performance controls and continuous improvement activity across an evolving contract. There's a place for you at Mitie, join us today!
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Project Manager
Tarmac Trading Limited -
Solihull
£66,049 to £66,049 a year
PermanentFull time
Project Manager Are you a dedicated Project Managerlooking to make a meaningful impact in a dynamic and forward-thinking organisation? At Tarmac, we are on the lookout for a Project Managerto join our team at our T3 Head Offices in Solihull (Hybrid working). About the Role Reporting into the Head of Programme Delivery, the successful Project Managerwill be responsible for the delivery of projects across the breadth of the Transformation and Technology function. You will lead project teams to ensure the successful delivery of projects to schedule, budget, and quality in line with the agreed project standards. What you'll be doing In this role, you as the successful Project Managerwill be carrying out the following duties and responsibilities (not exhaustive) Leading projects through the appropriate project lifecycle Managing project teams to ensure effective delivery and set clear personal objectives and deliverables for each team member Working with individual Technology teams to ensure they input at an appropriate time to the project, and to ensure all Technology standards are maintained Identifying and managing project risks, issues and dependencies Creating and managing the project plans for individual or multiple projects on behalf of the Transformation Office Producing all appropriate project documentation and budget information to the agreed standards Delivering effective communication to stakeholders, project, and steering teams associated with the project What we are looking for We are looking for a Project Manager who is: Someone with proven project management skills with recognised accreditation Has prior experience managing project budgets in excess of £2m Is able to facilitate, lead and motivate teams Has the ability to work well under pressure and adhere to deadlines along with the ability to influence, negotiate and prioritise Why Tarmac We don't just offer a job, we offer a career. Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including: Bonus scheme Enhanced holiday entitlement Contributory pension scheme Access to the Tarmac Reward website with discounts on retailers, holidays, etc. Access to our Employee Assistance helpline for free and confidential advice Access to our Employee Communities, where you can network, learn from others, and increase your awareness of the support available to you. Our three Employee Communities are: Health and Wellbeing, Inclusion and Identity, Personal Growth and Development Training and development opportunities Tarmac iscommittedto being aForces‑friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us. We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and arecommittedto creating aninclusiveenvironment for everyone.If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you. Ready to build your future? Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long! #Tarmac #TarmacCareers Tarmac Trading Limited
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IT Contract Manager
Government Recruitment Service - Birmingham
£58,478 to £64,743 a year
PermanentFull time
The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team. Representing the best covenant in the UK – His Majesty’s Government – we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost-effective property services such as asset management, lifecycle replacement and workplace services. Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together: Striving for excellence - We always aim to deliver great results Empowering through respect - We insist on fair treatment for all, always Acting with integrity - We consistently do the right thing Succeeding together - We rely on each other to achieve success The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction. This is an opportunity to be a driving force behind the Government Property Agency's ambitious digital transformation. You will take the lead on critical contract management activities within the GPA’s Chief Technology Office, delivering commercial excellence and a customer-centric service that powers the GPA's future. What You'll Do: Lead Contract Management for property technology goods and services: You will be the contract management expert, leading all stages of the contract’s Lifecycle, from procurement to exit and reprocurement again. This involves partnering with stakeholders and third parties to deliver the best outcomes for the GPA from our awarded contracts. Shape the Technology Portfolio: Your expertise will be vital across the dynamic Technology category. You'll contribute to the development and delivery of cutting-edge contracts, including technology goods and services, managed service arrangements, managing and measuring implementation partners, and leveraging emerging areas like Artificial Intelligence. Influence and Drive Performance: Utilise your contract management acumen to lead project teams, influence key decisions, and drive exceptional performance across the portfolio. Grow with the Organisation: While this role begins without direct line management, the Government Property Agency is rapidly expanding, meaning future opportunities for leadership and team management are on the horizon. Typically, the key responsibilities in this role will include (but are not limited to): Managing one or more contracts of medium complexity/value, ensuring effective stakeholder management, governance, performance management frameworks, escalation, risk management, issues resolution, financial management, change control and compliance Ensuring the control and delivery of all spend through compliant contracts and publishing details via appropriate media Tracking, owning and mitigating risks relating to specific contracts Reviewing and understanding the terms and conditions of contracts and deliverables and working with the supplier to establish a plan for delivering them Agreeing and clarifying contract management responsibilities with stakeholders and advising them on setting up effective processes Developing opportunities to incentivise contract delivery, continuous performance improvement (where appropriate) and identifying where changes in the contract are required Overseeing measures and records realisation of benefits achieved as a result of the performance management regime (or change controls) Actively reconsidering market approach over time, including shifting balance of mixed market towards private sector provision and examining whether re-aggregation will yield scale efficiencies Leading all planning and preparation, goal setting, strategy and tactics for re-procurement and undertaking soft market testing Helping to drive innovation in contracts to demonstrate continuous improvement. Continually analysing contracts in order to develop and drive value adding initiatives Tracking operational demand and patterns on an ongoing basis and introducing demand management mechanisms where applicable Utilising financial management and benchmarking Undertaking proactive change controls, such as horizon scanning and evaluating the impact of supplier positioning, such as mergers Managing multiple, more complex requirements and contracts concurrently Managing assurance requirements and conducting peer reviews Negotiating with industry on key issues, such as contract terms, pricing, contract changes, Terms & Conditions and risk and reward Maintaining quality and concurrency of systems, reporting and management information Mentoring and providing guidance to junior members of the team Working within a secure environment on sensitive projects as required Lifecycle Governance: Design and operate the end-to-end contract management lifecycle process, ensuring every contract is tracked and managed from procurement through to exit and re-procurement. Tooling Integration: Manage and optimise modern integrated toolsets to maintain a high-fidelity contract register to aid and support the contract lifecycle process Audit & Compliance: Lead regular audits and reconciliation activities to ensure 100% visibility of the contract portfolio, measuring and managing supplier performance against KPIs and SLAs Financial Control: Manage and monitor contract budget, spend and performance to ensure that critical services provided to the UK Government are effective. From the procurement stage your role is key to setting and agreeing spending expectations and budgets, through contract award and go live ensuring that spending is within the contract parameters, and credits are received for performance that falls below agreed levels. Strategic Influence: Act as a key liaison between technical teams, contract owners, senior leadership, and external supply chain partners to embed contract management best practices across the department. Reporting: Produce and present monthly contract reports that allow key stakeholders to make decisions based on supplier performance, spend/burn down rates, change requirements and future contract needs.
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Site Manager
Tarmac Trading Limited - Nuneaton
Competitive
PermanentFull time
We are currently recruiting for a Site Manager based at our Nuneaton Packed Products Site. At our Nuneaton Packed Products Site, we’re looking for a Site Manager who thrives on ownership, drives performance, and inspires teams to deliver excellence every day. If you’re passionate about safety, quality, and continuous improvement—and want to shape operations that truly make a difference—this is your opportunity to step into a role where your leadership will be valued and your impact visible. Key responsibilities include (but are not limited to): Manage the site to deliver safe and efficient operations by leading site personnel to meet or improve upon targets for safety, cost, productivity, quality and delivery. Ensure fulfilment of required product to agreed specification on time, in full and within agreed cost parameters. Take ownership and accountability for site budget and drive Continuous Improvement projects to improve performance across all KPI areas. Manage and be accountable for all site management systems, and ensure all accreditations, legislative requirements and documentations are maintained as required by auditing bodies. Ensure all maintenance requirements are undertaken and plant & equipment is kept in an acceptable condition. Ensure that the site teams are managed appropriately and in accordance with Tarmac’s HR policies, Recruitment, training, succession planning, performance management, reviews, disciplinaries etc. Work closely with the Fulfilment, Logistics and Commercial teams to coordinate operational functions to improve business performance Support the technical team to ensure that product quality is maintained and issues resolved quickly Liaise with the Continuous Improvement team to aid decision making and priorities for the regional plants Lead Site team to achieve plans and targets Liaise with the HR Business Partner to ensure that the site teams are managed appropriately and according to Tarmac’s HR policies Achieve Tarmac safety performance targets Effective management of site resources to reduce cost per tonne Develop and drive a culture of Continuous Improvement Ideas to improve operational efficiencies and health & safety Management of site budgets Ensure product specifications & quality procedures are adequately monitored and non-compliance addressed Why Tarmac We don't just offer a job, we offer a career. Alongside this role, you'll have access to industry-leading rewards, development opportunities, and a culture that puts people first, including: Bonus scheme Enhanced holiday entitlement Contributory pension scheme Access to the Tarmac Reward website with discounts on retailers, holidays, etc. Access to our Employee Assistance helpline for free and confidential advice Access to our Employee Communities, where you can network, learn from others, and increase your awareness of the support available to you. Our three Employee Communities are: Health and Wellbeing, Inclusion and Identity, Personal Growth and Development Training and development opportunities Tarmac iscommittedto being aForces‑friendly employer. If you’re coming from a military background, we’ll support your transition and help you build a successful career with us. We’re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and arecommittedto creating aninclusiveenvironment for everyone.If you need any reasonable adjustments during the recruitment process, just let us know, we’re here to support you. Ready to build your future? Click ‘Apply’ to get started. Please note: we sometimes close roles early due to high interest, so don’t wait too long! #Tarmac #TarmacCareers Tarmac Trading Limited
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Store Manager
Heron Foods - Great Barr
Circa £31,000 per annum, plus bonus opportunity
PermanentFull time
Role overview Discover Your Next Leadership Opportunity: Store Manager at Heron Foods Location: Perry Barr, B42 1AA Salary: Circa £31,000 per annum, plus bonus opportunity Hours: 45 hrs per week Why Heron Foods? Heron Foods is one of the UK’s fastest-growing discount food retailers, with over 340 stores and ambitious expansion plans. As part of the B&M retail group, we’re a company on the move, committed to delivering value to our customers and opportunities to our teams. We’re proud to have retained the ethos and spirit of a family-owned business, fostering a collaborative and supportive workplace culture. In fact, we were recognised as one of the UK’s ‘Happiest Workplaces’ in the WorkL Awards. As a Store Manager, you’ll lead by example, inspiring and motivating your team to deliver outstanding results in a fast-paced, community-focused environment. If you thrive in a high-energy setting and are passionate about retail, we’d love to hear from you. What We Offer Our Store Managers: * Competitive Salary: Circa £31,000 per annum, plus bonus opportunity * Generous Leave: 30 days annual leave with additional leave accrual for long service, plus the option to purchase extra days. * Exclusive Discounts: 10% off at both Heron Foods and B&M stores, with double discount weekends throughout the year. * Wellbeing Support: Free, confidential assistance for personal and financial concerns, plus 24/7 GP access for you and your family. * Career Development: Ongoing learning opportunities, including on-the-job training, eLearning, apprenticeships, and career progression programs. What You’ll Do: As a Store Manager, you’ll be at the heart of our success, taking responsibility for: Leading and motivating your team to deliver exceptional results and achieve sales targets. * Providing hands-on leadership, coaching, and fostering a collaborative, high-performing store environment. * Ensuring operational excellence, from store presentation to stock management and health & safety compliance. * Delivering exceptional customer service, resolving queries, and ensuring a positive shopping experience. * Developing talent within your team, creating succession plans, and supporting ongoing growth. Fast-Paced and Rewarding: This role offers the chance to thrive in a dynamic and sometimes demanding environment. With a focus on leadership and operational excellence, you’ll play a crucial part in the success of our business and gain invaluable experience managing a busy retail environment. What We’re Looking For: We’re seeking individuals who bring: * Proven experience as a Store Manager, Retail Manager, or in a similar leadership role. * A strong track record of developing teams and achieving results. * A genuine passion for retail, customer service, and delivering exceptional results. * The ability to thrive in a fast-paced, community-focused retail environment. Apply Today: Don’t wait—apply early, as this opportunity may close sooner than expected! At Heron Foods, diversity is at the heart of our values, and we are proud to be an equal opportunity employer. Take the next step in your career and join a team where your leadership truly matters. Apply now!
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General Manager
Aramark - Birmingham
£45000-50000 per annum
PermanentFull time
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 247,000 team members deliver experiences that enrich and nourish the lives of millions of people in 19 countries around the world every day. Reach for Remarkable General Manager – HMP Birmingham Lead a Critical Service Within One of the UK's Largest Prisons Lead with Purpose. Deliver Excellence. Make a Difference. Are you an experienced operational leader with a background in contract catering, facilities management or large-scale service delivery? Aramark UK is seeking an exceptional General Manager to lead our catering operation at HMP Birmingham, one of the UK's largest Category B prisons. This is a highly visible leadership role with overall responsibility for the safe, compliant, and effective delivery of prisoner feeding, staff catering, retail and visitor catering services across a complex custodial environment. Reporting to the Regional Manager, you will act as the senior Aramark representative on site, leading a team of approximately 16 colleagues and working in close partnership with HMPPS, Ministry of Justice stakeholders and prison leadership teams. This is a unique opportunity for a commercially minded leader who is passionate about operational excellence, people development, client engagement and creating meaningful social impact through rehabilitation and vocational training opportunities. What's in it for you? - Competitive salary of £45,000 - £50,000 DOE - Generous annual leave allowance increasing with service - Opportunity to purchase additional annual leave - Company pension scheme - Life assurance - Blue Light Card membership - Employee Benefits Platform including: - Retail discounts - Health cash plans - Employee Assistance Programme - Online GP service - Cycle to Work scheme - Financial wellbeing support - Career development opportunities within Aramark UK's Justice & Immigration sector The OpportunityAs General Manager, you will have full accountability for the day-to-day and strategic management of the HMP Birmingham catering contract. You will lead a high-performing team responsible for delivering services to a large prisoner population alongside staff, contractors, and visitors within a challenging and rewarding operational environment. You will be responsible for: - Overall contract performance and service delivery. - Financial management, budget control, and P&L accountability. - Food safety, health & safety, and statutory compliance. - Client relationship management and stakeholder engagement. - People management, succession planning, and team development. - Delivery of contractual KPIs and service standards. - Continuous improvement initiatives and operational efficiencies. - Supporting rehabilitation through prisoner training and employment opportunities within the catering operation. What you will be doing Operational Leadership - Leading the overall catering operation across HMP Birmingham. - Ensuring all prisoner feeding, staff catering and retail services operate safely, efficiently and in accordance with contractual requirements. - Working closely with the Kitchen Manager and Head Chef to manage production planning, stock control, waste reduction, and menu compliance. - Driving service improvements and innovation across all catering operations.Maintaining operational resilience and contingency planning within a live custodial environment. Client & Stakeholder Management - Acting as the primary point of contact for HMP Birmingham and Ministry of Justice stakeholders. - Building strong partnerships with prison management teams and key decision-makers. - Leading quarterly business reviews and client engagement meetings. - Managing customer expectations whilst ensuring contractual compliance and service excellence. Financial Accountability - Managing site budgets and financial performance. - Monitoring labour costs, food costs, and operational expenditure. - Producing forecasts, financial reports, and business plans. - Identifying opportunities to improve efficiencies whilst maintaining service quality. People Leadership - Leading, coaching and developing a team of managers, supervisors, and catering colleagues. - Creating a positive, inclusive, and high-performance culture. - Managing recruitment, succession planning, and employee development. - Supporting investigations, grievance processes and performance management when required. - Ensuring all colleagues receive appropriate training and development opportunities. Compliance & Governance Ensuring full compliance with: - HACCP and Food Safety legislation - Health & Safety legislation - HMPPS and Ministry of Justice requirements - Aramark policies and procedures - Contract specifications and service level agreements - Leading audits and compliance reviews. - Maintaining exceptional standards of governance and record keeping. What we are looking for: We are looking for an experienced operational leader who can confidently manage a large, complex contract and build trusted relationships at all levels. Essential - Significant experience managing large catering, hospitality, facilities management, or service contracts. - Strong financial and commercial acumen with budget management experience. - Proven leadership experience managing multi-disciplinary teams. - Experience working within a highly regulated environment. - Excellent stakeholder management and client relationship skills. - Strong organisational, planning, and problem-solving abilities. - Ability to analyse performance data and translate insights into action. - Resilient, adaptable, and comfortable working within a fast-paced operational environment. Desirable - Experience working within custodial, justice, healthcare, education, defence, or other public sector environments. - Level 4 Food Safety qualification. - City & Guilds 706/1 & 706/2, NVQ Level 2 Professional Cookery or equivalent catering qualification. - Knowledge of contract catering and public sector procurement environments. Additional RequirementsDue to the nature of this environment, successful applicants must: - Be eligible to work in the UK. - Successfully complete enhanced prison security clearance and Ministry of Justice vetting. - Comply with all information security, safeguarding, and operational security requirements. - Always maintain the highest standards of professional conduct and integrity. Join Aramark UKAt Aramark UK, we believe that everyone deserves a workplace where they feel valued, respected and empowered to achieve their full potential. As a Disability Confident and Forces Friendly employer, we welcome applications from all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.This is more than just a management role—it's an opportunity to lead a critical public service, influence positive outcomes, develop exceptional teams, and make a genuine difference every day. Apply now and become part of a team that delivers excellence where it matters most. Job Reference: 665790. The OpportunityAs General Manager, you will have full accountability for the day-to-day and strategic management of the HMP Birmingham catering contract. You will lead a high-performing team responsible for delivering services to a large prisoner population alongside staff, contractors, and visitors within a challenging and rewarding operational environment. You will be responsible for: - Overall contract performance and service delivery. - Financial management, budget control, and P&L accountability. - Food safety, health & safety, and statutory compliance. - Client relationship management and stakeholder engagement. - People management, succession planning, and team development. - Delivery of contractual KPIs and service standards. - Continuous improvement initiatives and operational efficiencies. - Supporting rehabilitation through prisoner training and employment opportunities within the catering operation. What you will be doing Operational Leadership - Leading the overall catering operation across HMP Birmingham. - Ensuring all prisoner feeding, staff catering and retail services operate safely, efficiently and in accordance with contractual requirements. - Working closely with the Kitchen Manager and Head Chef to manage production planning, stock control, waste reduction, and menu compliance. - Driving service improvements and innovation across all catering operations.Maintaining operational resilience and contingency planning within a live custodial environment. Client & Stakeholder Management - Acting as the primary point of contact for HMP Birmingham and Ministry of Justice stakeholders. - Building strong partnerships with prison management teams and key decision-makers. - Leading quarterly business reviews and client engagement meetings. - Managing customer expectations whilst ensuring contractual compliance and service excellence. Financial Accountability - Managing site budgets and financial performance. - Monitoring labour costs, food costs, and operational expenditure. - Producing forecasts, financial reports, and business plans. - Identifying opportunities to improve efficiencies whilst maintaining service quality. People Leadership - Leading, coaching and developing a team of managers, supervisors, and catering colleagues. - Creating a positive, inclusive, and high-performance culture. - Managing recruitment, succession planning, and employee development. - Supporting investigations, grievance processes and performance management when required. - Ensuring all colleagues receive appropriate training and development opportunities. Compliance & Governance Ensuring full compliance with: - HACCP and Food Safety legislation - Health & Safety legislation - HMPPS and Ministry of Justice requirements - Aramark policies and procedures - Contract specifications and service level agreements - Leading audits and compliance reviews. - Maintaining exceptional standards of governance and record keeping. What we are looking for: We are looking for an experienced operational leader who can confidently manage a large, complex contract and build trusted relationships at all levels. Essential - Significant experience managing large catering, hospitality, facilities management, or service contracts. - Strong financial and commercial acumen with budget management experience. - Proven leadership experience managing multi-disciplinary teams. - Experience working within a highly regulated environment. - Excellent stakeholder management and client relationship skills. - Strong organisational, planning, and problem-solving abilities. - Ability to analyse performance data and translate insights into action. - Resilient, adaptable, and comfortable working within a fast-paced operational environment. Desirable - Experience working within custodial, justice, healthcare, education, defence, or other public sector environments. - Level 4 Food Safety qualification. - City & Guilds 706/1 & 706/2, NVQ Level 2 Professional Cookery or equivalent catering qualification. - Knowledge of contract catering and public sector procurement environments. What's in it for you? - Competitive salary of £45,000 - £50,000 DOE - Generous annual leave allowance increasing with service - Opportunity to purchase additional annual leave - Company pension scheme - Life assurance - Blue Light Card membership - Employee Benefits Platform including: - Retail discounts - Health cash plans - Employee Assistance Programme - Online GP service - Cycle to Work scheme - Financial wellbeing support - Career development opportunities within Aramark UK's Justice & Immigration sector
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Duty Manager
Serco Limited - Birmingham
£11421.27-11421.27 per annum
PermanentPart time
Duty Manager Location: Ladywood Leisure Centre Birmingham, B16 8TR Salary: £11,421.27 per year plus excellent benefits Schedule: Part-time 17.25 hours per week, working a mixture of earlies lates and weekends. Make a positive difference every day At Serco, we're pleased to be recruiting on behalf of Birmingham Community Leisure Trust. Birmingham Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day. As Duty Manager, you'll play a key role in ensuring the safe, effective and welcoming operation of the leisure centre. Leading colleagues across a range of activities, you'll help create positive experiences for customers while supporting a culture of safety, trust and continuous improvement. Your work has purpose, helping people of all ages stay active, healthy and connected while making a positive impact on communities and contributing to a better future. What you’ll do as a Duty Manager - Manage the day-to-day operation of the leisure facility, ensuring activities are delivered safely and to a consistently high standard - Lead, motivate and support operational colleagues, ensuring effective deployment to meet the daily programme - Monitor the facility throughout the day, responding proactively to operational, customer service and safety requirements - Take control of incidents, accidents and emergency situations, ensuring the appropriate procedures are followed - Maintain compliance with health and safety legislation, site procedures and company policies, including risk assessments and safe systems of work - Support excellent customer experiences by maintaining high standards of cleanliness, presentation and service across the centre Does this sound like you? - Experience in a supervisory or management role within a leisure, hospitality, sport or customer-focused environment - Strong leadership and communication skills, with the ability to build trust and develop colleagues - A calm and confident approach when managing challenging situations and emergencies - A strong understanding of health and safety responsibilities and the importance of compliance - Organised and proactive, with excellent time management skills and a commitment to delivering high standards What we offer - Free gym membership for you and your immediate family - Free safeguarding training and DBS checks - Free swimming lessons and holiday clubs for one child (50% off for additional children) - 21 days’ holiday plus bank holidays - 6% employer matched pension contribution - Training and development opportunities - Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts - Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment - Learn more at www.moreleisure.org/employee-benefits Ready to make a difference? Apply today. Duty Manager Location: Ladywood Leisure Centre Birmingham, B16 8TR Salary: £11,421.27 per year plus excellent benefits Schedule: Part-time 17.25 hours per week, working a mixture of earlies lates and weekends. Make a positive difference every day At Serco, we're pleased to be recruiting on behalf of Birmingham Community Leisure Trust. Birmingham Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day. As Duty Manager, you'll play a key role in ensuring the safe, effective and welcoming operation of the leisure centre. Leading colleagues across a range of activities, you'll help create positive experiences for customers while supporting a culture of safety, trust and continuous improvement. Your work has purpose, helping people of all ages stay active, healthy and connected while making a positive impact on communities and contributing to a better future. What you’ll do as a Duty Manager - Manage the day-to-day operation of the leisure facility, ensuring activities are delivered safely and to a consistently high standard - Lead, motivate and support operational colleagues, ensuring effective deployment to meet the daily programme - Monitor the facility throughout the day, responding proactively to operational, customer service and safety requirements - Take control of incidents, accidents and emergency situations, ensuring the appropriate procedures are followed - Maintain compliance with health and safety legislation, site procedures and company policies, including risk assessments and safe systems of work - Support excellent customer experiences by maintaining high standards of cleanliness, presentation and service across the centre Does this sound like you? - Experience in a supervisory or management role within a leisure, hospitality, sport or customer-focused environment - Strong leadership and communication skills, with the ability to build trust and develop colleagues - A calm and confident approach when managing challenging situations and emergencies - A strong understanding of health and safety responsibilities and the importance of compliance - Organised and proactive, with excellent time management skills and a commitment to delivering high standards What we offer - Free gym membership for you and your immediate family - Free safeguarding training and DBS checks - Free swimming lessons and holiday clubs for one child (50% off for additional children) - 21 days’ holiday plus bank holidays - 6% employer matched pension contribution - Training and development opportunities - Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts - Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment - Learn more at www.moreleisure.org/employee-benefits Ready to make a difference? Apply today.
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Night Manager
Kew Green Hotels
£14.67 to £14.67 an hour
PermanentFull time
We know there are those out there that have trouble waking up in the mornings. You might sleep through your alarm and (id keep this bit to yourself) but you might have been told off once or twice for being late… Tut-tut. If this sounds like you, maybe it’s time to change your working hours? Alternatively, you’ll already be an established night-owl who is seeking a new challenge. As a Night Manager, you’ll be away from the hustle and bustle of our busy restaurant and bar. However, that doesn’t mean that our commitment to delivering outstanding service stops! In fact, it will be your responsibility to ensure that irrespective of the hour, your guests are well looked after – the only difference being that your guests may be in their pyjamas. What you will love about this calmer atmosphere is that it offers you the space to be able to pay attention to those all-important details that can so often be missed. What you’ll be doing as a Night Manager Offering full services, wherever practical, to all residents; including bar service, 24-hour room service and guest information Carrying out all Night Audit procedures Ensuring that every guest experiences a safe visit, conducting regular security and clock rounds Engage, build and develop relationships with any late arrival guests, assessing their needs and flexing style and approach appropriately Demonstrate and lead by example in the execution of Being attentive to all guests Accurately and promptly fulfilling guest requests Understanding and anticipate guest needs Maintaining a high level of knowledge which will enhance the guest experience Demonstrating a service attitude that exceeds expectations Take appropriate action to resolve guest complaints Lead, motivate and develop any members of the Nights team to support with continuing service excellence and demonstration of our company values and culture. What’ll make you a great fit for this Night Manager role You’ll need to be a night owl given the hours you’ll be working It doesn’t matter where you’ve gained your supervisory experience, as long as you have proven leadership experience and incredible customer service abilities You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless Forward-thinking and innovative Financially and commercially astute You’ll love people – and as a result, have great interpersonal and communication skills Details? You love them! You’ll be incredibly attentive with guests as a result Flexible and able to remain focused on results under pressure and to challenging deadlines Self-motivated and confident Hard-working but FUN! The benefits Discounts across retail, restaurants, events etc (because we know life isn’t just about work) Family and Friends discounts in hotels across the Kew Green Hotels estate Leisure Club / Gym free membership International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!) Parking on site for free Meals for free on shift – hard work is hungry work! Progression Room to grow, with opportunities across the UK and internationally Uniform provided Flexible attitude and working hours
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Project Manager
EQUANS - Birmingham , West Midlands
£55,000 to £60,000 a year
PermanentFull time
Equans is looking for a Project Manager to join our team working on our Birmingham Schools and Dudley LIFT contracts on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, car allowance and benefits package. What will you deliver?The Project Manager will be covering the Birmingham area , providing both a technical & delivery lead around asset management and Project delivery of the Lifecycle plans & Variations on Healthcare and Education sitesBeing responsible for leading on any key technical disciplines that relate to Building infrastructure, Mechanical & Electrical systems associated with a Healthcare premisesProactively engaging with our own internal teams and our FM suppliers to identify assets that fall short of any contractual maintenance requirements and assets that need to be replaced within the 5-year lifecycle planTechnical support on any lifecycle works, highlighting to the local teams any relevant requirements to comply with best industry practise’s which are associated with relevant Regulations, BS standards, best industry standards such as SFG20 and HBNs/HTM guidance, this will need to be illustrated within the scope of works that the Project Manager createsSupport a culture of responsive monitoring, by working closely with our third-party FM supplier, showing accountability for the management of notifications and the day-to-day engaging constructively with other internal departments such as the Commercial or Central Lifecycle TeamsWhat can we offer you?On offer is a competitive salary, car allowance and benefits package, which includes; 25 days annual leave (+ public holidays)Life Cover equivalent to 2 times annual salaryEmployee discount shopping schemes on major brands and retailersGym membership discounts Cycle to work scheme Holiday purchase scheme2 corporate social responsibility days per yearBroad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmesAttractive Employee Referral Rewards SchemeAccess to our growing employee networks24/7 Employee Assistance Program and access to mental wellbeing appWho are you?In-depth knowledge and experience of relevant processes and procedures relevant to the role, including quality assurance requirements, techniques and processesExcellent knowledge and understanding of building fabric and M&E disciplines across the healthcare, sectorsSubstantial understanding of relevant Department of Health, Regulatory and Legislative issuesHaving a time served technical background in electrical, mechanical or a building disciplineCommercial and financial awareness with proven knowledge of budgetary controlQualified to HNC or equivalent in engineering disciplineAccredited to either NEBOSH or IOSH and Holds SMSTSUnderstanding of the ISO 15001Able to travel to meet the needs of the role requiresEducated to degree level (Desirable)Asset Management Diploma (Desirable)Demonstrable technical experience in complex operational PFI contracts (Desirable)This role includes a DBS Enhanced with Barred Lists check therefore ability to pass is essential. Who are we?In the UK & Ireland, Equans is a provider of sustainable facilities management and regeneration, and cutting-edge energy and digital services. Our 15,000 employees combine these activities to deliver decarbonisation across the built environment and help businesses, communities, public sector organisations and government to accelerate the transition to a low carbon, resilient world. Globally, Equans is a world leader in the energy and services sector with operations in 20 countries, 90,000 employees working on 5 continents and a turnover of 19.2 billion euros in 2024. Equans is a subsidiary of the Bouygues group. Our ambitionAt Equans, we are driven by our ambition to be recognised for our operational excellence and as the best place to work for our employees. This commitment extends to achieving global and sustainable performance through Impact, ensuring that everything we do aligns with our core values—Accountability, Respect, Team Spirit, and Service Focus. We take ownership, act with integrity, and set high standards. We listen, support, and care for one another. We collaborate and build trust to achieve shared goals, always striving to meet our customers' needs in a proactive and pragmatic way. These values shape our culture, strengthen our community, and inspire us to deliver excellence every day.What's next? If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work.You’ll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), Veterans & Reservists, WOMEN Together (representing women in Equans), Working Parents, and Young Professionals.For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. The Equans Resourcing Team manage this requirement. Agency involvement is not required. All related enquiries should come to the resourcing team not direct to Equans Managers.
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Change Manager
Government Recruitment Service - Birmingham
£42,665 to £50,495 a year
PermanentFull time
This is an exciting opportunity to join the Finance2030 transformation programme, a major strategic initiative to transform Finance services across Defra group. Finance2030 is modernising Finance through service improvements, process simplification, enhanced ways of working and the development of future service delivery models, helping to create a more efficient, effective and customer-focused Finance function. As a Change Manager, you will play a key role in preparing colleagues for change, supporting the adoption of new ways of working and helping deliver successful programme outcomes. Working closely with project teams, subject matter experts, process owners, business stakeholders and senior leaders, you will assess change impacts, support business readiness, and develop communication and engagement activities that help stakeholders understand, influence and adopt change. This is an excellent opportunity to apply and develop your change management expertise within a high-profile transformation programme that is shaping the future delivery of Finance services across Defra group. As a Change Manager, you will support the delivery of business change across the Finance2030 programme, helping Finance and people in the business prepare for, adopt and embed new ways of working. Working with project managers, delivery teams and stakeholders, you will assess change impacts, develop change management products, support business readiness activities and deliver communication and engagement activities that promote understanding, involvement and adoption. You will also create presentations, briefing materials and key messages to build awareness, understanding and support for programme objectives. You will build strong working relationships across Finance and the wider organisation, providing practical change management support that helps ensure programme outcomes are successfully implemented, embedded and sustained. Key responsibilities include: Support the delivery of business change activity across Finance2030 programme workstreams Develop and maintain change management plans, impact assessments, stakeholder analyses and readiness assessments Support Project Managers in developing and maintaining the business change elements of business cases. Assess the impact of change on people, processes, services and ways of working. Support stakeholder engagement activities and maintain strong working relationships across Finance and the wider organisation Support business readiness activities and provide evidence to inform implementation and go-live decisions Develop and deliver communication and engagement activities, including presentations, briefing materials and key messages that support understanding and adoption of change. Work with other functions and communications teams to help ensure change messaging is joined up and consistent across Defra Group. Facilitate workshops, meetings and engagement sessions to gather feedback, build understanding and support adoption Identify and manage change risks, issues and resistance to change Support benefits realisation activities and monitor the adoption of new ways of working. Provide advice, guidance and reporting on change activity, stakeholder engagement and business readiness.
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