Duty Manager
| Company: | Serco Limited |
|---|---|
| Salary: | £11421.27-11421.27 per annum |
| Hours: | Part-time |
| Location: | Birmingham, B16 0RA |
| Job type: | Permanent |
| Posting date: | 22 Aug 2026 |
| Closing date: | 20 Sept 2026 |
Summary
Duty Manager
Location: Ladywood Leisure Centre Birmingham, B16 8TR
Salary: £11,421.27 per year plus excellent benefits
Schedule: Part-time 17.25 hours per week, working a mixture of earlies lates and weekends.
Make a positive difference every day
At Serco, we're pleased to be recruiting on behalf of Birmingham Community Leisure Trust.
Birmingham Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.
As Duty Manager, you'll play a key role in ensuring the safe, effective and welcoming operation of the leisure centre. Leading colleagues across a range of activities, you'll help create positive experiences for customers while supporting a culture of safety, trust and continuous improvement. Your work has purpose, helping people of all ages stay active, healthy and connected while making a positive impact on communities and contributing to a better future.
What you’ll do as a Duty Manager
- Manage the day-to-day operation of the leisure facility, ensuring activities are delivered safely and to a consistently high standard
- Lead, motivate and support operational colleagues, ensuring effective deployment to meet the daily programme
- Monitor the facility throughout the day, responding proactively to operational, customer service and safety requirements
- Take control of incidents, accidents and emergency situations, ensuring the appropriate procedures are followed
- Maintain compliance with health and safety legislation, site procedures and company policies, including risk assessments and safe systems of work
- Support excellent customer experiences by maintaining high standards of cleanliness, presentation and service across the centre
Does this sound like you?
- Experience in a supervisory or management role within a leisure, hospitality, sport or customer-focused environment
- Strong leadership and communication skills, with the ability to build trust and develop colleagues
- A calm and confident approach when managing challenging situations and emergencies
- A strong understanding of health and safety responsibilities and the importance of compliance
- Organised and proactive, with excellent time management skills and a commitment to delivering high standards
What we offer
- Free gym membership for you and your immediate family
- Free safeguarding training and DBS checks
- Free swimming lessons and holiday clubs for one child (50% off for additional children)
- 21 days’ holiday plus bank holidays
- 6% employer matched pension contribution
- Training and development opportunities
- Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
- Learn more at www.moreleisure.org/employee-benefits
Ready to make a difference? Apply today.
Duty Manager
Location: Ladywood Leisure Centre Birmingham, B16 8TR
Salary: £11,421.27 per year plus excellent benefits
Schedule: Part-time 17.25 hours per week, working a mixture of earlies lates and weekends.
Make a positive difference every day
At Serco, we're pleased to be recruiting on behalf of Birmingham Community Leisure Trust.
Birmingham Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.
As Duty Manager, you'll play a key role in ensuring the safe, effective and welcoming operation of the leisure centre. Leading colleagues across a range of activities, you'll help create positive experiences for customers while supporting a culture of safety, trust and continuous improvement. Your work has purpose, helping people of all ages stay active, healthy and connected while making a positive impact on communities and contributing to a better future.
What you’ll do as a Duty Manager
- Manage the day-to-day operation of the leisure facility, ensuring activities are delivered safely and to a consistently high standard
- Lead, motivate and support operational colleagues, ensuring effective deployment to meet the daily programme
- Monitor the facility throughout the day, responding proactively to operational, customer service and safety requirements
- Take control of incidents, accidents and emergency situations, ensuring the appropriate procedures are followed
- Maintain compliance with health and safety legislation, site procedures and company policies, including risk assessments and safe systems of work
- Support excellent customer experiences by maintaining high standards of cleanliness, presentation and service across the centre
Does this sound like you?
- Experience in a supervisory or management role within a leisure, hospitality, sport or customer-focused environment
- Strong leadership and communication skills, with the ability to build trust and develop colleagues
- A calm and confident approach when managing challenging situations and emergencies
- A strong understanding of health and safety responsibilities and the importance of compliance
- Organised and proactive, with excellent time management skills and a commitment to delivering high standards
What we offer
- Free gym membership for you and your immediate family
- Free safeguarding training and DBS checks
- Free swimming lessons and holiday clubs for one child (50% off for additional children)
- 21 days’ holiday plus bank holidays
- 6% employer matched pension contribution
- Training and development opportunities
- Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
- Learn more at www.moreleisure.org/employee-benefits
Ready to make a difference? Apply today.
Proud member of the Disability Confident employer scheme
