Operations Manager / Service Manager / Supported Accommodation (AWDO-P15196)
AWD online - SE13 6JZ
from £45,000 a year
On-sitePermanentFull time
Operations Manager / Service Manager / Supported Accommodation Join a senior leadership team overseeing a London portfolio of supported accommodation services, driving quality, safeguarding and operational performance. The role suits an experienced manager from supported housing, homelessness, mental health or social care. If you’ve also worked in the following roles, we’d also like to hear from you: Supported Housing Manager, Supported Accommodation Manager, Housing Operations Manager, Housing Services Manager, Service Delivery Manager, Support Services Manager, Care Operations Manager, Social Care Operations Manager SALARY: up to £45,000 per annum LOCATION: Lewisham, South London JOB TYPE: Full-Time, Permanent JOB OVERVIEW This is an opportunity to shape safe, person-centred services across a multi-site London portfolio. The Operations Manager / Service Manager will lead operational performance, quality assurance and continuous improvement. Working with senior leaders, the Operations Manager / Service Manager will develop managers, oversee safeguarding, housing management, risk and resident outcomes, and strengthen consistent practice across services. The Operations Manager / Service Manager will support mobilisation, improvement projects, stakeholder relationships and resource use while deputising for senior operational leadership when required. DUTIES Your duties as the Operations Manager / Service Manager include: • Operational Leadership and Service Delivery: Lead an allocated portfolio, develop managers and maintain effective communication across services and support functions • Quality Assurance and Performance: Monitor KPIs, contractual requirements and outcomes; complete visits, audits and compliance reviews; report trends, risks and improvement actions • People Leadership and Development: Oversee supervision, appraisal, training, employee relations, recruitment, retention and workforce planning • Resident Support and Housing Management: Oversee person-centred support, risk management, referrals, occupancy, resident involvement, housing management and move-on planning • Safeguarding, Risk and Incidents: Ensure safeguarding systems are applied, oversee investigations and escalation, maintain risk records and embed learning • Resources and Financial Oversight: Support budgets, staffing, expenditure, resident monies, value for money and operational sustainability • Partnerships and Governance: Work with commissioners, providers and professionals while maintaining accurate records, data protection and reporting standards • Safety, Property and Projects: Oversee health and fire safety, business continuity, property standards and improvement projects, and provide on-call and senior cover CANDIDATE REQUIREMENTS ESSENTIAL • Level 3 qualification (or equivalent) in Health and Social Care, Housing, Leadership or a related discipline, or substantial equivalent experience • Significant management experience within supported housing, homelessness, mental health or social care services, including oversight of multiple services or operational areas • Experience leading managers and multidisciplinary teams, with safeguarding adults, complex risk management, quality assurance, performance improvement and investigations • Experience working with local authorities, commissioners and external partners, plus recruitment, supervision, appraisal, coaching and staff development • Sound knowledge of supported housing, housing management, safeguarding, relevant housing and social care requirements, people management and person-centred support • Leadership, communication, report writing, analytical, risk assessment, organisation, problem-solving and stakeholder-management skills • Competent IT skills including Microsoft Word, Excel and electronic case management systems • Empathy and kindness with professional boundaries, regular travel between services and willingness to join the out-of-hours on-call rota • Commitment to community, empowerment, respect and compassion DESIRABLE • Experience in Exempt Accommodation • Degree in Social Care, Housing, Sociology, Psychology, Health, Management or a related field • Level 5 Leadership and Management qualification (or equivalent) • Experience of service mobilisation, contract management, organisational growth or business development, plus budget and financial performance management • Knowledge of supported housing regulatory oversight, Trauma-Informed Practice, Psychologically Informed Environments, Recovery Models, Stages of Change, Systems Leadership, welfare benefits and supported housing funding • Ability to contribute to strategic planning, service design and organisational development • Full UK Driving Licence and access to a vehicle for work purposes This role requires an Enhanced DBS Check HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P15196 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Lewisham, South London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk
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Lead Technology Delivery Manager
Government Recruitment - Croydon
from £80,879 a year
HybridPermanentFull time
Take responsibility for delivery of technology products and services across multiple teams, facilitating and coaching in the most appropriate methodologies for complex, ambiguous situations. Facilitate structured approaches to problem-solving and opposing user needs, continuously improving processes and performance. Lead delivery within cost and time constraints, ensuring that realistic plans are maintained. Ensure regular, accurate communication with stakeholders and engagement with appropriate governance. Develop and bring together motivated, functioning teams, empowering cross-team collaboration and joined-up delivery. Monitor the health of interactions between teams and resolve issues. Ensure that risks are identified, their impact and probability are understood, and mitigations are in place, involving specialists where necessary.
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Quality Assurance Manager (BR14)
Wax Recruitment Ltd - Bromley
from £29.08 an hour
HybridContractFull time
Job title: Quality Assurance Manager (BR14) Job Category: Social Care Qualified Location: Churchill Court, 2 Westmoreland Road, Bromley, Kent, BR1 1AS , Bromley Council Hours per week 36 Salary: £29.08 per hour Minimum 2 days in the officer per week We are looking for a locum for 3 months to work in the Practice Assurance Team. Candidate needs to be an experienced social work manager and ideally some experience in practice improvement and assurance. MAIN PURPOSE: The Quality Assurance Project Manager is responsible for the delivery of the People Directorate Adult Social Care annual quality assurance programme, support the implementation of quality assurance framework and audit methods or tools to report on the quality of the service provision for adult service users and carers to make and implement recommendations to improve the quality of service provided. SUMMARY OF RESPONSIBILITIES AND DUTIES: To be responsible for the implementation of the Quality Assurance Policy, Governance and Framework; and for the delivery of the annual quality assurance audit programme in Bromley Adult Social Care. To coordinate quality and performance monitoring activities within adult services and to assist with the reporting of performance information; outcomes of audits and contribute to corrective action to assist with the improvement of practice. To set up and carry out scheduled case file audits, practice reviews and observations, produce good quality reports for the senior management team. To work with team leaders and senior care managers to evaluate the effectiveness of frontline social work practice against a set of quality standards. To collate and analyse the data arising from the quality assurance activities, identify good practice as well as themes for learning, practice development and service improvement, reporting to the Principal Social Worker, senior management, Quality Assurance Management Board and other groups as appropriate. To support the Principal Social Worker in the development of best practice, promote new ways of working, facilitate training workshops and reflective learning forums to ensure staff gain the knowledge, skills and confidence to work effectively to meet quality standards. To lead on and undertake various projects relating to quality improvement in service delivery, development of good practice in safeguarding adults and social work intervention. To undertake project management and lead on project planning, costing, benefits analysis, scheduling, monitoring, and reporting activities for such projects in accordance with the Council�s approved Programme and Project Management Framework. To manage all aspects of the projects for which the post holder is responsible; ensuring a clear Business Case and Project Plan is produced and monitored by the project board throughout the life of the project; managing the production of required deliverables; preparing and maintaining the Project Plan, Stage and Exception Plans as required; managing the project risks and issues; ensuring that projects are accurately scoped, specified and commissioned in accordance with the corporate standards; advising and reporting to the Project Boards and Sponsors on the status of Projects through Highlight Reports and stage assessments. To ensure that projects are formally closed and, where appropriate, subsequently reviewed, and that lessons learned are captured and appropriate action taken. Produce appropriate documentation to support these processes. To provide supervision to seconded staff and manage other resources and budgets assigned to a project such as, operational managers, accountants, care managers, change consultants, trainers, the Councils contractors etc; ensuring that they are keeping within timescales and budgets. General Tasks and Responsibilities To maintain an awareness of new and emerging developments around personalisation, resource management and social care and to use such information to inform good practice, improve the quality of services delivered to users and carers to meet LBB requirements. To identify, engage and involve services users and other stakeholders in the operation of the project and the development of supports and services. To undertake any special assignments or projects in a planned and professional manner ensuring that any work undertaken is completed within agreed timeframes and given budget with the desired outcomes. To maintain an awareness of the risks to the department and the Council as a result of the delivery of the change, taking necessary action to minimise those risks. To provide regular progress reports on projects as and when required. On request, undertake specific case file audits relating to SAR or Coroner Inquiry, conduct individual reviews into the management and progress of individual cases, e.g., following on from a compliant, Ombudsmen report or safeguarding appeal. Undertake any other duties commensurate with the level of the post, as required to ensure the efficient and effective running of the Department/Division. CONTACTS AND RELATIONSHIPS: Partner organisations e.g., CCG/ ICS, BHC, CQC, Police, Fire Service, LAS and NHS. Workforce Development Colleagues. Adults Service Operations staff, team leaders and senior care managers Adults service users, their families and carers. Specialist professional advisors internal and external. Bromley Safeguarding Adults Board and its sub-groups Members of Bromley MAPPA and MARAC. MANAGEMENT AND LEADERSHIP: To supervise project team members as assigned to you. To be open minded, resolute and resilient, having high expectations of self and others. To build cross-professional relationships and achieve agreed objectives through good working relationships, working in partnership, respecting the role of others without compromising the common sense of purpose. To ensure full compliance with the Council policies & procedures such as, Standing Orders and Financial Regulations, Procurement Policy etc To promote a culture of innovation and change towards meeting the vision of transformed social care in Bromley. To liaise with other departments of the Council ensuring participation across the wider perspective in delivering personalised services To work towards creating a culture within the LBB services to deliver choice and independence in meeting the needs of the customer and other stakeholders.
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Management Accountant (Production Finance)
National Theatre - London
from £40,950 a year, pro rata
HybridContractFull time
We are looking for a Management Accountant (Production Finance) to join the National Theatre's Production Finance team on a 6-month Fixed Term Contract. The purpose of this role is to provide management accounting support for the National Theatre and to assist the Deputy Director of Finance in providing the best financial reporting to stakeholders. The post-holder will work closely with finance colleagues and key stakeholders providing timely and accurate information.
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Managing Agent & Leasehold Officer
Moat Homes Ltd - London
£34,418 to £43,022 a year
HybridPermanentFull time
Role title: Managing Agent & Leasehold Officer (3 Roles Available) Salary: £34,418 - £43,022 per annum plus £2411 Essential Car User Allowance Contract: Permanent Hours: 35 hours per week Location: Based at one of our offices in Dartford, Ashford (Stanhope), Maldon or Pollards Hill (Mitcham), with travel across your designated region (see below) and to other office locations as required. We work in an agile way, with time typically split between the office, working on your patch, and home working by arrangement (usually 2–3 days in the office). We're expanding our Managing Agents and Owned Tenures team and are recruiting three Managing Agent & Leasehold Officers to support customers across designated geographical patches: • 1 x London South East and Essex • 1 x London South, Sussex and Mid Kent • 1 x West Kent and East Kent Are you an experienced leasehold, property management or housing professional looking for an opportunity to make a real difference for customers? These are exciting new roles that will play a key part in improving our leasehold and managing agent services, strengthening relationships with key partners, and ensuring our customers receive a compliant, transparent and high-quality service.
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Senior Impact and Insight Manager
The Careers and Enterprise Company - London
£56,500 to £60,000 a year
HybridPermanentFull time
We are the national body for careers education in England, delivering support to schools and colleges to deliver modern, 21st century careers education. The Careers & Enterprise Company (CEC) is a great place to work. We operate within a fast-paced and collaborative environment. We are brought together by one thing: our passion to ensure young people get the best possible start in life and are supported to find their best next step. Do you want to be part of a mission-driven team focused on transforming young people’s lives? If so, we’d love to hear from you! Role summary: We’re seeking an innovative and collaborative research lead to be an authority on careers education across England. Using a wide range of evidence and data, the Senior Impact and Insight Manager will work with the Associate Director, Policy and Impact to drive an evidence-led approach to CEC’s mission, supporting the development of high quality, impactful careers education.
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Care Management Assistant (BR8)
Wax Recruitment Ltd - Bromley
from £18.03 an hour
HybridContractFull time
Job title: Care Management Assistant (BR8) Job Category: Social Care Non-Qualified Location: Churchill Court, 2 Westmoreland Road, Bromley, Kent, BR1 1AS , Bromley Council Hours per week: 36 Salary: £18.03 per hour 3 days remote and2 days in the office MAIN PURPOSE: Under direction and guidance: · Undertake assessments of Adults and Carers in line with legislation, policy and procedures. · To provide practical support and information for Adults and Carers. · Work with individuals to develop support plans by arranging and monitoring the delivery of services/payments to Adults and Carers. · To work with your team colleagues and other professional staff to ensure that service user’s needs are met. · Monitor, review services to ensure that they are provided effectively and in accordance with need. SUMMARY OF RESPONSIBILITIES AND DUTIES: SUMMARY OF RESPONSIBILITIES AND DUTIES: · Undertake assessments of Adults and Carers needs in accordance with Care Act 2014, and Local procedures. · Prepare individual support plans reflecting the assessment of needs of the Individual and their Carers. · Offer Choice and Control by promoting Direct Payments. · Work creatively to achieve best value by providing cost-effective services. · Monitor and review support plans and the effectiveness of services provided for Adults and Carers. · Provide support to qualified staff to assist with tasks identified as requiring practical and on-going input. · To maintain Adult and Carer records in accordance with the departmental policy and practice. · To engage with users and carers in such a way that is consistent with anti discriminatory practice. · To work in partnership with partners and 3rd party organisations. · To develop and maintain knowledge skills and expertise in assessment, planning and review. · To support colleagues with preliminary enquiries for safeguarding. · Participate in the operation of duty and respond accordingly to need. · To work across teams within the Division as and when needed. · Contribute to service development by providing information and ideas for future services. · Undertake any other duties commensurate with the level of the post, as required to ensure the efficient and effective running of the Department / Section. SKILLS & ABILITIES Able to demonstrate good assessment, verbal, and written communication. Skilled in working with others. Ability to listen and work with Adults and Carers in a strengths-based way. Able to cope with pressure. Ability to use information technology effectively. Skilled in valuing diversity and anti-discriminatory practice. Ability to work independently and flexibly. Ability to undertake home visits. KNOWLEDGE Demonstrate a knowledge and understanding of the Care Act 2014 and wiliness to learn, Equal opportunities, Mental Capacity Act 2005 or willingness to learn, some understanding or willingness to learn other legislation, policies or procedures relevant to Adults. Ability to develop knowledge of local services and community resources. Demonstrate an understanding of the principles of safeguarding. Demonstrate an awareness of financial pressures. EXPERIENCE Experience of having worked within Health and Social Care directly with Adults and Carers. Working across a range of agencies and understanding their role. QUALIFICATIONS A relevant social and health care qualification is preferable but not essential at BR8, i.e. NVQ. The progression criteria for BR9 requires successful completion of a relevant qualification e.g NVQ3 or able to demonstrate appropriate skills and experience at that level.. Minimum standard of English GCSE Grade A -C or equivalent SPECIAL REQUIREMENTS Must be able to travel round any part of the borough. A satisfactory DBS check is required.
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Senior Engineer / Service Manager
The Selection Partnership Ltd. - London
£45,000 to £50,000 a year
HybridPermanentFull time
Senior Engineer / Service Manager Edmonton £50k + Bonus Scheme Varied, on-the-move role: expect a mix of time out in the field alongside your team, a minimum of 2 days a week at Head Office, and the flexibility to work from home as required. My client is a leading specialist in the installation, service and maintenance of special purpose machinery across London. They are looking for a ‘’hands-on’’ Senior Engineer / Service Manager to take charge of their service operations and make sure every client, every machine, and every engineer is set up to succeed. You’ll lead a team of field service engineers, own the service desk, and be the driving force behind a service experience their clients genuinely respect. If you love solving problems, building great teams, and seeing the direct impact of your work, this is a role where you can make your mark. Responsibilities: – * Own the service desk, leading a responsive team that handles client requests, breakdowns, and maintenance queries quickly and professionally. * Lead, coach, and schedule a team of field service engineers, keeping them motivated and on track to hit SLAs. * Dig into the numbers, track response times, first-time fix rates, and downtime, then turn insights into real improvements. * Build smart preventive and corrective maintenance schedules that keep machines running and clients happy. * Keep spare parts flowing efficiently, balancing fast repairs with lean stockholding. * Be the go-to person for escalated client issues, resolving them with confidence and care. * Create and refine the processes that help your team deliver consistently excellent service. * Partner closely with sales and operations to keep service strategy aligned with where the business is heading. * Report on performance, productivity, and client feedback — and use it to keep raising the bar. * Champion health and safety standards across the team, every day. Requirements: – * Proven experience in a service management or field operations role, vending, catering equipment, or similar industries preferred. * Solid technical understanding of vending machines, refrigeration units, or electromechanical systems. * A track record of managing technical teams and coordinating service across multiple sites. * Confident with service management software and the MS Office Suite. * Strong leadership, organisation, and communication skills — you can rally a team and win over a room. * Confident presenting to senior management and clients alike. * A calm head under pressure and the ability to juggle competing priorities. * A full, valid driving licence, you’ll be visiting client sites from time to time. This is a role with real ownership, you’ll shape how our service function runs, mentor a talented engineering team, and see your decisions play out in happier clients and smoother operations. Alongside a competitive salary and bonus scheme, you’ll be joining a business that’s growing and invested in doing service right. Applicants will be required to drive for company purposes and therefore require a clean and valid driving licence. ❗ You must be UK based and have full right to work in the UK. Visa sponsorship is not available at any time.
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483914 Senior Audit Manager
Government Internal Audit Agency - London
£75,695 to £82,326 a year
HybridContractFull time
The Government Internal Audit Agency (GIAA) is driven by its unparalleled access across government to build ‘better insights, better outcomes’ for our clients. This role offers a strong platform for career progression within the Agency and the wider civil service, providing opportunities to develop leadership, stakeholder engagement and strategic relationship management skills across government. The Agency’s unique access across the public sector exposes you to different risk and control environments, allowing you to gain insights, apply experience, contribute meaningfully, and continue developing professionally. You may be allocated to client specific teams or our central resourcing team. All Senior Audit Managers have a strategic leadership and delivery role within the Agency and will be responsible for delivering a high-quality, impactful audit programme. You will lead and manage a portfolio of audit delivery, including delivering individual audit engagements from planning through to reporting, providing people management, engagement supervision and oversight to teams delivering individual engagement in a matrix model and fulfilling the role of Head of Internal Audit (HIA – the equivalent of the Chief Audit Executive in the Global Internal Audit Standards in the UK Public Sector for Arms Lengths bodies (subject to appropriate opportunities being available). This role requires a deep understanding of your clients’ operations, key risks and priorities whilst building strong, productive relationships at all levels. You will be an experienced, confident and strategic leader providing portfolio direction and alignment, adept at fostering a culture of continuous improvement, upholding quality assurance, championing innovation and driving professional development and learning for our people. You will identify key risks and engage with stakeholders with credibility and impact, working closely with colleagues including Group Chief Internal Auditors (GCIAs) to shape and drive the implementation of an audit strategy and plan. This role offers a strong platform for career progression within the Agency and the wider Civil Service, providing opportunities to develop leadership, stakeholder engagement and strategic relationship management skills across government. GIAA’s unique access across the public sector exposes you to different risk and control environments, allowing you to gain insights, apply experience, contribute meaningfully Job description Take a strategic leadership and delivery role leading and managing a portfolio of audit delivery from planning through to reporting. Acting as the engagement supervisor for all audits within your agreed allocation. You will drive the continuous professional development of our people including effective allocation of audit resource based on skills, capacity, and priorities to optimise overall Agency delivery Shape and drive the implementation of an audit strategy and plan, identifying key risks, you will engage stakeholders with credibility and impact and work closely with colleagues including Group Chief Internal Auditors (GCIAs). Have a key role in upholding quality assurance and strengthening the function, including championing the development of a risk-orientated culture. You will ensure timeliness of each review in line with budget and compliance with GIAA audit methodology and systems. Provide portfolio direction and alignment you will foster a culture of continuous improvement, innovation, and learning, ensuring audit services remain responsive to risk priorities. Fulfil the role of Head of Internal Audit (HIA – the equivalent of the Chief Audit Executive in the Global Internal Audit Standards in the UK Public Sector) for Arm’s Length Bodies (subject to appropriate opportunities being available). Provide leadership and oversight as a People Manager and/or Engagement Manager in a matrix model for a team of auditors across multiple regions. (Specific training will be given if you are allocated a People Manager role due to Line Management responsibilities). Support the GCIA in reporting to audit committees including the development of audit strategies and plans, progress reporting and delivering opinions on the effectiveness of governance, risk management and internal control. Lead the strategic management of client relationships, including regular engagement with senior client management and audit committees, factoring in, where appropriate, attendance at ARACs and preparation of ARAC papers. A smaller proportion of your time will focus on delivering audits in the highest risk or most complex areas.
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Managing Recruitment Consultant - Legal
Search Consultancy LTD - City of London, London
£35,000 to £45,000 a year
HybridPermanentFull time
Managing Recruitment Consultant - Legal London Practice (Hybrid Available) £35,000-£45,000 Basic Salary + £4.8k Car Allowance + Uncapped Commission (receive up to 40% of billings) + Excellent Benefits Henderson Scott is hiring for a Managing Recruitment Consultant to oversee our well-established, high performing London Legal team. This is a fantastic opportunity to step-up, grow something and really put your stamp on it. So what makes this opportunity to join Henderson Scott so special? Our clients include some of the most sought-after firms to work for in London and our way of working would give you the freedom not to be tied down to a handful of clients but have access to anyone you wanted. Fees ranging from £15k to £50k Our commission structure is one of the best in the industry and uncapped; paid monthly, quarterly and annually With significant backing from H2 Private Equity we are embarking upon a market-changing investment plan and as such we are growing The training we provide is Best-In-Class! We have a team of 5 in our L&D department and our Consultant Development Programme (CDP) and Management Development Programme (MDP) are just 2 examples of the excellent resources on offer We offer a clear, structured career path and progression is based on merit You'll be encouraged to engage with senior talent and develop proper relationships with senior stakeholders Let's now talk about our AMAZING BENEFITS package that you'll get as a Managing Recruitment Consultant: Uncapped commission paid monthly, quarterly and annually - realistic 6 figure earning potential Private Health Care Pension Scheme with up to 5% contribution EV Car Benefit Scheme 1000's of lifestyle discounts with Perkbox Hybrid working Regular incentives such as go-karting, skiing and other fun activities Weekly early finishes and extended lunches for well-being. Annual Highflyers trips: 2023 was Barcelona, 2024 was Rome, 2025 was Lisbon and 2026 is Marbella - think 5* Hotels and experiences that money couldn't buy. What will you be doing as Managing Recruitment: As a Managing Recruitment Consultant you'll be a figure that the team looks up to, leading by example and inspiring your colleagues to new levels Supporting the Managing Director in identifying areas for development and deputising for them in their absence. Helping high-calibre candidates secure career-changing opportunities with the most sought-after names in the sector Developing true rapport with clients by networking and attending events Creatively applying your knowledge to solve specific recruitment challenges for both your clients and candidate Manage and close complex, lucrative deals Take responsibility for key client relationships and exceed all expectations What we're looking for; a senior legal recruiter with: A strong, consistent billing history Experience operating at Senior, Principal or Managing Consultant level Clear ambition to move into people leadership Strong knowledge of the London legal market A collaborative, values-led leadership style If you're ready to raise the bar, take ownership of your market / career and be part of a legal recruitment growth story with serious backing - this is the move. Apply online or contact alex.bourne@hendersonscott.co.uk in confidence, or reach out directly to our Director of Legal, David Holden, david.holden@hendersonscott.co.uk for further insight. Henderson Scott - always raising the bar. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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