Registered Care Service Manager - Ilford
Caretech - Ilford
£36,757.50 to £36,757.50 a year
PermanentFull time
Registered Care Service Manager Location: Ilford, Essex Salary: £36,757.50 per annum Permanent | Full-time | 37.5 hours per week (rota-based) Please note: We may be unable to support applications where Home Office visa restrictions prevent candidates from meeting the full contractual hours or requirements of the role. ‘Extraordinary Days, Every Day’ At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs. ‘Extraordinary Days, Every Day’ At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs. What We Offer Recommend A Friend Bonus Up to 28 Days Holiday, inclusive of Bank Holidays Free DBS Check Blue Light Card Stakeholder Pension Free Employee Assistance Programme Annual Employee Awards Evening Employee Recognition Schemes Ongoing training with clear career progression opportunities, including access to qualifications up to degree level CareTech Foundation - Opportunity to apply for family and friend’s grant Our Values Friendly Positive Innovative Empowering Person-Centred Main Duties and Responsibilities: Lead and direct the day-to-day operational management of the home, ensuring that available resources are used effectively to enable the provision of a good quality service. Ensure that all staff working within the home receive regular supervision, in accordance with CareTech’s Policy. Work closely with the Service Development Team, participating in the selection and compatibility of potential new residents, their assessment, and transition into the home if appropriate. Ensure that all service users have a dynamic support plan, which involves the person as far as is possible, takes account that person’s needs and aspirations, and is reviewed regularly. Hold responsibility for ensuring that the home operates in accordance with all statutory requirements, using the National Minimum Standards as a benchmark for good practice. Ensure that the home offers a safe environment geared to creating opportunities for the personal development of service users, taking into account practical, physical and emotional needs. Take a lead role for risk analysis within the home, ensuring that appropriate assessments take place, and plans put in place to minimise risk where necessary. Ensure that all steps are taken to maintain the health of people living within the home. Play a supporting role to Senior Managers regarding the Contract Monitoring process, providing reports and management information on the conduct of the home where this is necessary. Liaise with external Agencies as appropriate, and ensure that contact between the staff team and those Agencies is conducted in a professional manner. Work with the Personnel Department in supporting the recruitment and selection of staff, and assist the Area Manager in the formulation of staffing strategies, Policies and Procedures, and other pieces of managerial work as required. Participate, as required, in the formulation of budgets and to monitor expenditure in specific budget headings as required. Ensure that proper record and administrative systems are in place within the home, as required by CareTech Policy & Procedures, and Statutory Authorities. Be accountable for the management of the Home’s petty cash float and any monies/valuables belonging to service users kept within the home. Participate in the Area’s on-call management system as required. Ensure that the home is run in accordance with good Health & Safety practice and legal requirements. Ensure that maintenance and equipment renewal needs are communicated to the relevant person, obtaining costings/quotes where appropriate, and then ordering items/services once authorised. Ensure that good communication networks are maintained within the home, upwards within CareTech’s management structure, and sideways to relevant others. Support the Company’s Disciplinary & Grievance processes, as required, including involvement in Investigations, and the Chairing of
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Fire & Security Regional Service Manager
Mitie
PermanentFull time
Job Overview -Work as a member of the Mitie Fire and Security Systems Operations Management team, working closely with Sales, Service Desk and Project teams to ensure best use of the field Engineering resource. -Ensure effective and efficient delivery of PPM, Reactive calls and additional Small Works from the administration and documentation process, co-ordination, delivery of materials, and organisation of labour to the completion of the job. -Ensure compliance with all Legal and Regulatory requirements. -Support the business Service strategy and to deliver the required customer service and financial performance. Main Duties -Manage the Field Engineering teams to keep operational costs to a minimum and within budget. -Identify additional areas for profitable delivery. -Ensure accurate and transparent reporting. -Achieve results with customers in accordance with the agreed operational performance objectives. -Ensure the processes are in place and working effectively to deliver customer satisfaction. -Demonstrate and encourage a customer focused service culture focusing on delivery excellence to improve customer satisfaction via professional customer delivery working with operational colleagues to address any issues. -Encourage a culture to include continuous improvement. -Support the Region in retention of service renewals and the generation of new business, through reviewing and improving existing service practices. -Lead the engineering teams effectively, providing clear direction to ensure people are working to common goals. -Act as coach and mentor to the Senior Engineers providing advice, guidance and dissemination of best practice. -Hold regular team meetings to include process, resource and site reviews, with gap analysis, and business improvement recommendations. -Conduct vehicle, equipment & process audits to inspect and document engineers' van stock and equipment. -Carry out checks to ensure that engineers are treating Mitie products, equipment and their personal safety in line with company policies. -Follow up all client escalations relating to service engineering issues and quality of delivery as and when required. -Ensure Engineers are fully trained and compliant by managing a training and competencies matrix. -Ensuring that engineers have the right tools for the job. -Mentor and monitor engineers in their capability, technology and their individual development. -Monitor and record any completed on-site or remote training on the skills and training matrices. -Ensure staff can efficiently and effectively address client and company needs. -Carry out individual Engineer PPE / safety equipment & calibration checks in line with company policies. -Ensure compliance with the Company quality standards and safeguard the quality of operational delivery and processes. -Operate to the highest business standards, manage risk and protect the Mitie brand. -Ensure the company operates in accordance within relevant Standards and Codes of Practice. -Lead compliance and implementation of Mitie values, principles, initiatives and governance requirements throughout the Regions. -Follow the Companies Business Management System to achieve 100% compliance. What are we looking for -Min 3 year's experience in a similar role leading remote engineering teams with experience leading Small installs and maintenance. -Min 3 years' experience in security systems market. -High level of numeracy. -High level of literacy. -Assertiveness - ability to ensure that others meet agreed deadlines. -Excellent communication skills. -Accuracy of work undertaken. -Excellent telephone manner and excellent communication skills. -Ability to work on own with little .supervision -Organisational skills of both self and working environment. -Ability to prioritise. -Ability to accept responsibility for timely completion of workload.
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Corporate Front of House Assistant Manager
Mitie
PermanentFull time
-Corporate Front of House Assistant Manager -Central London (multi site) -Competitive salary up to £36,000 per year -Monday to Friday 40 hours (office-based role) This isn't support. This is ownership. We're looking for a Front of House Assistant Manager who thrives on the floor - a confident, hands-on leader who takes full ownership of the day-to-day shift and keeps the experience flowing. You'll lead teams across three buildings, supporting c.20-25 Guest Services Ambassadors, and acting as the go-to person on shift - highly visible, trusted, and ready to step in wherever needed. This role sits on our flagship corporate integrated facilities management account, for one of the UK's leading high street banks. You will work alongside some of the best in guest services and FM - helping shape workplaces people genuinely want to be in. Every day is different. What you'll be doing -Owning the day-to-day running of Front of House shifts across 3 buildings -Leading from the floor - stepping onto reception, or onto the working floors, hosting and supporting in the moment -Acting as the first point of escalation for team, service and guest queries -Maintaining high standards across presentation, grooming and service delivery -Coaching and developing the team in real time to build confidence and consistency -Managing rotas, absence management and supporting payroll inputs -Building strong relationships with clients, FM and service partners -Spotting opportunities to improve and feeding insight into the Area Manager What we're looking for -Experience at Supervisor or Manager level in premium workplaces or hospitality -A confident, bold and hands-on leadership style -Experience managing teams across multiple locations -Someone who is calm under pressure, visible and solutions-focused -Passion for guest experience, people and high standards -Strong communication and relationship-building skills -Highly organised with strong attention to detail Essentials -Office-based, Monday to Friday role (Shifts hours are between 630am and 7pm + ad hoc events) -Based in London -Comfortable travelling across sites as required -Confident using workplace systems (Outlook, Teams etc.) Why join us? This is a brilliant opportunity to step into a high-impact, hands-on leadership role, where you'll own the day-to-day experience and shape how it feels on the ground. At Signature Guest Services, our ambition is clear - to be the only guest services partner that blends emotional intelligence with data-driven delivery, creating experiences that help people thrive and prove it. Come and be part of that delivery. We're passionate about developing our people and building future leaders. You'll benefit from: -UK-wide networking away days with peers across our business -Opportunities to attend industry events and forums -Genuine, structured talent development at every level -Bespoke customer experience training and on-site coaching -Clear pathways into Area Manager and senior leadership roles We don't just talk about development - we invest in it. If you thrive on being in the moment, leading from the floor and making things happen - this is your role Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
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Senior Improvement Programme Manager (Outpatients)
NHS Jobs - London
£66,582 to £77,368 a year
ContractFull time
Key Result Areas & Performance: Provide corporate leadership and support to design and deliver a series of specific improvement and efficiency projects and programmes from start to end, ensuring they align with agreed organisational, system and national strategic priorities. Deliver projects and programmes using analytical and issue-based problem solving, qualitative and quantitative analysis, and improvement / change management methodologies. Ensure that clinical, professional and patient engagement is central to the delivery of all project activities. Play a leadership role alongside other senior colleagues in the implementation of standardised improvement, project and change management methodologies across the trust which will deliver the key priorities outlined in the Trusts improvement and change strategy. Ensure systems are in place to enable improvement information to be used effectively by the Trust Board and managers at all levels across the Trust. Understand and interpret new strategic targets and policies both at a national and local level which are relevant to the Trust Analyse key performance data relating to improvement, identifying areas of poor performance and agreeing an improvement plan with the relevant teams Provide regular progress reports for improvement projects and programmes and ensure learning is disseminated and spread across the Trust to maximise benefit and promote sustainability of change. Set up appropriate programme and workstream plans highlighting key deliverables, milestones, roles and responsibilities required. Set up governance arrangements and track progress against milestones to ensure projects are delivered on time, to budget and scope. Arrange workshops and meetings to solve problems and generate buy-in to solutions.
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LFPSE Product Manager | NHS England
NHS England - Nationally
£57,528 - £64,750 per annum (exclusive of London Weighting)
ContractPart time
The National Patient Safety Team is seeking a dynamic and experienced individual to take on the dual role of Product Manager and Scrum Master for the Learn from Patient Safety Events (LFPSE) service. This is a unique opportunity to lead the delivery of a nationally significant digital product that supports safer care across the NHS. The role is offered as a Band 8A fixed term contract until 31st March 2027. As the Product Manager and Scrum Master for the LFPSE service, you will be at the heart of product delivery, combining agile facilitation with user-centred design and prioritisation. You will lead the day-to-day operations of the service, ensuring it evolves in response to user feedback and clinical needs. You will facilitate regular stand-ups, planning sessions, and backlog refinement activities, operating within a Kanban framework to maintain delivery momentum. Your responsibilities will include managing user feedback, collaborating with developers and clinical reviewers, and ensuring stories are well-defined, testable, and ready for deployment. The role involves close collaboration with cross-functional teams including policy, data, communications, and clinical safety colleagues. You will provide regular updates to stakeholders, contribute to governance papers, and support onboarding and testing activities. NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS. Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services. In March 2025,the Government announcedthat NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department. If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. We cannot offer visa sponsorship for any vacancies. This is a high-impact role requiring strong organisational skills, a proactive mindset, and a passion for improving patient safety through digital innovation. If you thrive in a fast-paced environment and enjoy working across disciplines to deliver meaningful change, we’d love to hear from you. You can find further details about the role,including key responsibilities and accountabilities, alongside theorganisational structureand person specificationin the attached Job Descriptionand other supporting documents. Secondments Applicants from within the NHS willbe offered on a secondment basis only, agreementshouldbeobtainedfromtheiremployerpriortosubmittingtheapplication. This advert closes on Thursday 15 Oct 2026
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Counter Terrorism Protective Security Manager
Mitie
PermanentFull time
Job objectives and responsibilities: The Counter-Terror Protective Security Manager plays a critical role in developing, coordinating, and implementing counter-terrorism security strategies to prevent, prepare for, and respond to terrorist threats. This position is responsible for conducting threat, vulnerability, and risk assessments; supporting the creation of security plans for events and assets; assist with managing security teams; and liaising with police, intelligence agencies, and emergency services. The role also involves advising senior leadership on security posture and ensuring compliance with relevant legislation, including in the UK the Terrorism (Protection of Premises) Act 2025, as well as internal policies and procedures. Main duties: -Strategic Planning: Develop and implement comprehensive counter-terrorism security plans for sites and events to mitigate identified risks. -Lead the creation of Protect Duty frameworks and ensure compliance with Martyn's Law. -Threat, Risk & Vulnerability Assessment: Conduct assessments to identify potential terrorist threats and vulnerabilities across infrastructure and locations. -Intelligence & Analysis: Collaborate with intelligence hubs to analyse threat data and support informed decision-making. -Incident Response Coordination: Ensure coordinated and proportionate response plans are in place for tenants and sites, supporting operational teams during emergencies. -Team & Resource Management: Assist in managing security personnel and deployments, occasionally supporting or standing in for on-site operations teams. -Stakeholder Liaison: Maintain strong working relationships with internal stakeholders, police, intelligence agencies, and emergency services. -Policy & Compliance: Ensure adherence to security policies, procedures, and legal obligations, including emerging legislation and best practices. -Develop and deliver a structured CT training and exercising programme, including: -ACT Awareness / ACT Security -SCaN (See, Check and Notify) -Behavioural Detection -Crisis & Incident Management -Lead tabletop and live exercises to test readiness. -Promote a security-aware culture across all levels of the organisation. Operational Support: Provide assistance in overseeing day-to-day security operations as required. Knowledge , Skills and Experience: -Professional Experience: Extensive experience in policing, military, or security management, with a strong background in counterterrorism and protective security operations. -Subject Matter Expertise: In-depth understanding of current threat landscapes, security technologies, and mitigation strategies. -Analytical Capability: Strong ability to interpret intelligence and risk data to inform strategic decisions. -Leadership: Proven ability to lead and manage multidisciplinary security teams. -Communication: Excellent written and verbal communication skills, with the ability to advise senior stakeholders and coordinate with external partners. -Certifications: Relevant security management certifications are advantageous. Equivalent experience from military or policing backgrounds will be considered equally. -Willingness to travel across the UK and Northern Europe as required. Health and Safety responsibilities -Follow Group and company policies and procedures at all times; -Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; -Use all work equipment and personal PPE properly and in accordance with training received; -Report any issues or training needs to your Line manager and /or via your divisional incident reporting system Information Security -Ensure compliance with Mitie's information security procedures in all activities; -Proactively identify and report security risks to your manager; -Report actual and suspected security incidents;
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Professional Development Manager | NHS England
NHS England - Any NHSE Office
£49,387 - £56,515 per annum
ContractFull time
The NHS Transforming People Services (TPS) programme sits at the heart of delivering the NHS 10 Year Health Plan — creating a workforce that is empowered, flexible and digitally enabled to meet the evolving needs of patients and communities. This is more than a transformation role, it is an opportunity to redefine how people services are delivered across the NHS and directly influence the experience of one of the largest workforces in the world. The Professional Development Manager will play an important role in strengthening the capability, skills and future readiness of the NHS People Profession. The postholder will support the design, development and delivery of professional development initiatives that enable people professionals across the NHS to build the knowledge, confidence and expertise needed to lead workforce transformation and deliver high-quality people services. The role will work collaboratively with colleagues across the NHS, professional networks and external partners to identify development needs, share best practice and support the delivery of innovative learning and development opportunities. Using evidence, insight and feedback from the profession, the postholder will help shape and continuously improve the professional development offer, ensuring it reflects emerging priorities, national workforce needs and best practice. • Support the development of professional development initiatives that strengthen capability, skills and future readiness of the NHS People Profession. For example, learning and development programmes, career pathways, professional standards. • Manage the delivery of learning and development programmes for the NHS People Profession, ensuring there are opportunities across all levels of the profession. • Work with NHS organisations and professional networks to identify development needs, share best practice and support talent development. • Evaluate the impact of learning and development programmes, using insight, feedback and evidence to continuously improve the national professional development offer. This is an exciting opportunity to contribute to the future of the NHS People Profession, supporting the development of talented people professionals and helping to build the capability needed to deliver sustainable workforce transformation across the health system. Most importantly, you will be part of a team delivering change that improves the experience of the NHS workforce and supporting better outcomes for patients and communities nationwide. NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS. Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high-quality NHS services. In March 2025,the Government announcedthat NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department. If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process. Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices. Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. We cannot offer visa sponsorship for any vacancies. Application and selection process Within the application, you will be asked to provide a supporting statement of up to 1,500 words. Your statement should clearly demonstrate how you meet the essential skills and experience, as detailed in the advert. You do not need to use the full word count if you can demonstrate the skills and experience required for this role in fewer words. Both the application and interview will assess your suitability for the role. We welcome applications from disabled candidates. If you have a disability, you can opt into the Guaranteed Interview Scheme when you apply. If you meet all the essential criteria listed in the advert, you will be guaranteed an interview. If you have any queries about the role or require any reasonable adjustments, please contact the named individual on the job advert. Shortlisted candidates will be invited to an interview and will be asked questions based on the essential criteria for the role. Feedback will only be provided if you attend an interview. Please note you will receive notifications from Trac at certain parts of the process which will have NHS branding – please check your “junk” email folders to ensure that messages aren’t missed. If you have any queries about the role or require any reasonable adjustments, please contact the named individual on the job advert. You can find further details about the role,including key responsibilities and accountabilities, alongside theorganisational structureand person specificationin the attached Job Descriptionand other supporting documents. This advert closes on Sunday 18 Oct 2026
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Senior Medicines Management Pharmacy Technician
NHS Jobs - London
£38,488 to £46,852 a year
PermanentFull time
To undertake medicines management accreditations for Medicines Reconciliation, transcribing and patients own drug (POD) checks, carrying out appropriate duties with the guidance of a qualified lead pharmacy technician or pharmacist once accredited. To maintain compliance with Kings policies and procedures for Medicines Management Pharmacy Technicians. Compliance will be monitored and assessed by the line manager. To be the technical link person between wards and pharmacy, and to manage calls and requests as appropriate for the pharmacy team, via the Wifi phones. To propose and implement policies and new working practices for ward based pharmacy services that will have an impact in the care group or Division. To adhere to and maintain quality standards and performance indicators for service developments implemented. To support the Pharmacy Clinical Services team in the development of the medicines management pharmacy technician service. Be able to accuracy check clinically screened dispensed prescriptions, according to policy. To be able to use Trust EPIC computer systems to record medication histories, order nonstock medication, endorse PODs and Patient Own Drugs at Home assessments. To highlight medicine management incidents using the InPhase system and develop corrective/ preventative action plans with management e.g. fridge incidents, missing orders and dispensing/ administration errors. To cover or to participate in dispensary services as necessary including leading the day to day running of the ward based satellite pharmacy if relevant to the speciality. These includes dispensing inpatient, outpatient and discharge medication. To participate in the induction of new pharmacy and ward staff as required. To participate in the training and supervision of pharmacy technicians to support the implementation of patient-focused service developments as appropriate. To be a line manager for a band 3 medicines management pharmacy assistant To participate in research and audits undertaken in Pharmacy with regard to pharmacy Clinical Services.
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Referral Management & Safety Netting Coordinator
NHS Jobs - London
Negotiable
ContractFull time
We are seeking a highly organised and proactive Referral Management & Safety Netting Coordinator to join our Operations Team. This is a pivotal role supporting the safe and effective management of patient referrals across the practice, ensuring timely access to secondary care services and maintaining robust patient safety processes. The successful candidate will work closely with clinicians, operational teams, hospitals, and patients to ensure referrals are processed accurately, monitored effectively, and escalated appropriately where concerns arise. Key Responsibilities Referral Management Process routine, urgent, and specialist referrals generated by clinicians in a timely and accurate manner. Ensure referrals contain all necessary clinical information and supporting documentation. Utilise NHS referral systems, including e-RS, to manage referrals effectively. Monitor referral progress and ensure successful receipt by secondary care providers. Follow up outstanding or delayed referrals as appropriate. [6. Referra...ty Netting | Word] Cancer Pathway Management (2WW) Prioritise and manage urgent suspected cancer referrals (Two Week Wait). Monitor acknowledgements, appointment bookings, and referral outcomes. Escalate delays, rejections, or concerns promptly to the relevant clinician or manager. Maintain accurate records and reporting relating to cancer pathways and referral activity. [6. Referra...ty Netting | Word] Safety Netting Maintain effective referral tracking and safety-netting systems. Ensure referrals are monitored and followed through appropriately. Identify and investigate outstanding actions or unaccounted-for referrals. Support patient safety by escalating concerns and mitigating risks associated with referral delays.
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